Happy with rental except for drop off which was te
Pros: Good, comfortable car.
Cons: We had to wander just out the airport to find the car representative standing 'by the tree' who took us to the Holiday Beach Hotel to collect the car. That was ok. I suggested that for drop off I came to the Holiday Beach hotel and they could run us to the airport. However I was told "No' that someone would meet me at the airport at 16:30 which was 2 hours before our flight. When we arrived for drop off at 16.30 no one was there and eventually I had to get someone to ring to get the company to come to the airport to collect the car. The car rental representative eventually turned up almost an hour late and took the keys without any explanation or apology. We were supposed to board one hour before the flight so this caused a lot of anxiety and stress as we hadn't a clue when they would be arriving.
Mar 5 2017
Pros: Tires were very low on pressure.had to stop and fill them to the correct pressure, .......
windshield in poor condition
passenger window would not operate on passenger side , driver controls only
Cons: it didn't break down, good on gas ,easy to operate .
enough room for 2 people ..
Mar 8 2017
Take a picture of the gas guage
Pros: Good value for the money
Cons: The gas wasn't full when I picked up the car. I returned it with the same amount of gas but they insisted that it was full. Unfortunately, I didn't take a picture. The girl was nice enough and offered to fill it up for me - probably nfl 5, but I had a 50 & she had a 20. It beats getting charges $28/litre. So, make sure you take a picture or ask that they fill it up before you drive off. Also, the directions for pickup was really bad. I spent about 30 mins waiting and the "shuttle" was right there the whole time. That was frustrating. Otherwise, it was good.
Mar 8 2017
Great, cheap car rental
Pros: While the car rental isn't technically located at the airport, it's a short (1 minute) walk from baggage claim to a parking lot where they pick you up and bring you to your car. I think this is how they can keep prices so low. They were on time and the car was very clean and it ran well. Highly recommend!
Mar 14 2017
Horrible Customer Service
Cons: The woman at the customer service counter was incredibly rude. It's not called Ace Car Rental in Willemstad, Curacao it's called Baric. They asked me to purchase additional insurance even though I purchased insurance on Kayak. It's really not a great service.
Mar 23 2017
Pros: I want to leave a positive review because overall the experience was a good one. But the deposit on the car takes 7-10 days to reappear on my credit card and I am waiting for that time period to end- and the deposit back! Check out went fine, just waiting for the 350 now! ACE is actually called Boric, which was a little confusing at first. But great service and value.
Cons: Main office is downtown and the shuttle takes a little while.
Apr 13 2017
Pros: The car was INCREDIBLY clean!
Cons: The car was clean, but what they don't tell you is that if you get rental insurance through Kayak - ACE has their own insurance that you are "urged" to get. They will not accept other rental insurance and you would have to pay out of pocket for any charges, submit claims to the insurance, and get reimbursed.
Secondly, they are very far from the airport and the station where to get picked up for the shuttle is not easily recognizable. In fact, when we arrived late due to a delayed flight, we had to find someone who worked with a different car rental company who was kind enough to try and call ACE to send a shuttle to come pick us up - - -took nearly 1 additional hour before everything was settled.
Lastly, the drop-off process did not give up any closing paperwork or sign-out confirmation, which made us very uneasy. If I had to do it over again, I would just use one of the car rental agencies on site at the airport.
Pros: Not much...I'm furious about being misleaded about the real price of the rental....
Cons: When signing on Internet the agreement an insurance was offered. I paid that and thought that's it. But picking up the car the people told me I had to buy there insurance. The one I bought was not for on Curaçao. Ok...later I found out that the insurance on Internet was an extra, a kind of all risk insurance. I paid 72 USD fir that. Double insurance, waist of money. Second was that nowhere you get the real billing info. On the and I had to pay extra local tax. So car rent was finally 292 USD for one week a Kuala Picanto, cheapest one. Without the price for the first insurance I bought via Kayak website. Inclusive it is 367,- USD.... It's not fair to keep insurance and tax info away for the customer. I call that mislead....