Cons: Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.
10.0 ExcellentApr 1 2020
Pros: No problems from beginning of rental till I turned the car back in.Cons: A little discount for turning the car in several days early.
10.0 ExcellentFeb 18 2020
Pros: Service & manager
2.0 MediocreFeb 14 2020
Pros: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.Cons: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
10.0 ExcellentDec 16 2019
Pros: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOUCons: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
8.8 ExcellentDec 7 2019
Pros: Very easy drop off.Cons: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
10.0 ExcellentApr 27 2018
A Pleasant ExperiencePros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
6.4 GoodJan 21 2018
Cons: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
3.6 MediocreDec 26 2017
Pros: NothingCons: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
10.0 ExcellentDec 16 2017
Pros: The competence of the customer service agent.Cons: Is a Versa an intermediate size car?
Pros: Pickup and drop off were easy and very fastCons: Nothing
2.0 MediocreMay 9 2021
Cons: Place was closed when wanted to pick up. Should have been told when booking
8.0 ExcellentMar 27 2021
Pros: Everything was good except price.Cons: Costs are way too high.
10.0 ExcellentMar 18 2021
Pros: YesCons: A full gas tank to start
10.0 ExcellentNov 22 2020
Pros: The staff member who was able to get me my in short timeCons: Have more vehicles available
5.2 OkaySep 25 2020
Pros: No record of reservtaion upon arrival. Clerk stated no cars available, then ameneded it to only minivans available. I insisted on being given a minivan. Was told it would take 45 minutes for it to be prepared. Fuel tank half full. Nothing in paperwork to reflect this. I took photo of mileage and fuel tank.Cons: Renting from a rental firm that really does try harder.
4.8 OkaySep 25 2020
Pros: No record of reservation for rental when I arrived. Clerk said no cars available. After I wouldn't leave without a car, clerk told me minivans were available, but it would take 45 minutes to prepare it for rental. Gas tank was half full. More complicated than that. Eventually got things straightened out , but took way too much of my time-and money-I returned it with more gas than was in the tank when I picked it up.Cons: Using a company that tries harder.
9.6 ExcellentJun 22 2020
Pros: I picked my car up at Naples airport on Saturday near closing time. The attendant, wish I got her name was the most helful person I have ever dealt with.
4.0 OkayMay 15 2020
Cons: Stop putting additional charges on after rental return.
Pros: This was the only avenue for getting a car during March due to spring break and the influx of travelers due to Florida's open state status. We appreciated the price and the ability to return on the other coast of Florida.
10.0 ExcellentMar 29 2021
Pros: Staff was friendly and helpful. And the drop off process was easy and quick.
10.0 ExcellentMar 21 2021
Pros: everything was great.Cons: car wash working.
6.0 GoodFeb 17 2021
Cons: The service light was on and the car would shake at 55mph. It smelled like cologne too. I called to switch it out and they were not able to accommodate me.
6.0 GoodJan 21 2021
Pros: Drop off super easy but noted a chip in windshield which was there when I rented. Company later apologised.Cons: Only one employee present who could process, get a car and do inspection at one time and as quickly and non attentive to detail as would allow. There should be more than one counter person.
10.0 ExcellentDec 31 2020
Pros: The manager called us before the rental to confirm our arrival and adjusted it based on our flight time (the office was closed in the evening). We appreciate him reaching out to confirm the reservation during the very busy Christmas season.
2.0 MediocreSep 21 2020
Pros: nothing!Cons: worst experience ever! staff on airport road naples south was RUDE, NON HELPING, IGNORED CONVERSATION, NO CAR READY AS BOOKED, MALE STAFF WAS SNARLING BAD LANGUAGE AND REMARKS; I WILL NEVER WALK IN YOUR FACILITY AGAIN!!!!
10.0 ExcellentMay 1 2020
Pros: Everyone was friendly, car was in excellent condition, and pick up and drop off was very easy
10.0 ExcellentApr 2 2020
Pros: Staff has always been helpful and friendly and very accommodating with vehicle needed..Cons: Nothing, very satisfied.
2.0 MediocreAug 23 2019
Pros: Called the enterprise office when 15 minutes away to say we might be a few minutes late and asked for options (could they wait a few minutes or leave the keys?) A very unfriendly person called Emerson replied 'you will have to come back tomorrow'Cons: All unhelpful Emerson had to say was 'I'm sorry but we have to close at that time, we will be happy to help you tomorrow - but his attitude was so negative we cancelled the booking and went to Avis.
Pros: Car was clean. Drop off was easyCons: Pick up was poor. Received email directing me to pick up location at ritz Carlton that had been closed for months. Wasted 25 minutes going there to be directed back to original pick up location. Car was ready over an hour later than reserved.
2.0 MediocreMar 4 2021
Pros: Nothing.Cons: On the day I was supposed to pick up the rental, I called to see if I can get the car early. Instead they canceled my reservation and said they did not have any cars, and when I asked if they could give me any vehicle type, did not have to be the van I requested, they said I cannot be helped and to try another place.
10.0 ExcellentNov 24 2020
Pros: It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons: He was all by himself so we had to wait a little while but he did all he could to get it done .
3.6 MediocreNov 8 2020
Pros: The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons: Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.
7.2 GoodJan 30 2020
Pros: Pick up staff was extremely friendly and accommodating. He was excellent and explain everything above and beyond our expectation. The drop-off was the complete opposite. I think the lady at the drop-off require customer training or you will start losing customers to National, Alamo, etc. She had NO CONCEPT of a customer. She was on the phone and I can tell it was a personal conversation for about 10 minutes with me waiting!Cons: Also, the rude attendant that was on her personal phone call, could have explain more curiously that returning the vehicle one day early would only result in a dollar or two refund. The nice gentleman during the pick up had mentioned a pro-rated refund which should have been $35.92. Our refund was only about 2 dollars. Anyway, we do appreciate the company service and will not make the rude attendant at drop-off spoil the entire experience. Cannot win everything.
8.0 ExcellentAug 6 2019
Pros: Drop-off super easy at RSW airportCons: Pick-up at Naples Airport was a bit slow
4.0 OkayApr 16 2019
Cons: -the overall service -the availability of cars and the clarity of the transaction -how it is manage
10.0 ExcellentJan 11 2019
Great service, fleet of vehicles clean and new, great selection.Pros: The staff at this location were courteous, professional and so quick both when I picked up my car and when I dropped it off. Highly recommend
2.0 MediocreDec 29 2018
Cons: There were no cars available, Kayak should not have let me book. I spent money and time I didn’t have getting to the Hertz location only to spend more money and time figuring out how to get around without a car.
7.6 GoodNov 26 2018
Pros: Everyone was very nice and seemed happy to help.Cons: I reserved a truck 3 weeks prior to the date I needed the vehicle and the day before I am to pick it up I get a call from them saying they don’t have a truck, never did and never will. I got a truck due to the fact I had lots of luggage and gifts for the holidays to haul. I was given a midsize suv instead which did not even come close to holding everything. Very very disappointed about this.
Pros: Neither pick up or drop off was great. The worse is that instead of getting the compact car I requested, I had to drive a SUV (1st time doing so) for 3 days, several hundred miles. And had to wait for 10 minutes to turn car over at airport when done. Also couldn't get tail gate to lift, finally did but not easy. Ad car was only 3/4 full...Cons: See above.
10.0 ExcellentMar 17 2021
Cons: The pickup was confusing. Budget didn't have their own booth in the pickup lot. It tooks some time to find out it was at another companies booth. Other than that everything was great.
6.0 GoodMar 4 2021
Cons: We were supposed to get a full size car, like a Ford Fusion. We got a Jeep Compass, not in the class we asked for.
2.0 MediocreFeb 4 2021
Pros: The vehicle was niceCons: Budget Car Rental in Naples, FL took advantage and ripped me off. I booked a reservation at a cost of $85.05. When I picked the car up, I asked if it would be possible to change the drop off location since it was an hour and a half from where I live. I said I didn’t mind paying a little more to get a closer drop-off. He said he could change the location but the reservation was locked in and he would have to cancel and redo the reservation. I said (exact wording) “that would be fine if he could change the drop-off location”. Normally I would have caught what he did right away, but I was there in a panic because my father was in Hospice dying and I just wanted to get there to be with him. I was visibly upset and crying. He re-did the reservation, he charged me $100 more but at that point, I thought the drop-off location had been changed, (Again I should have noticed this before I left the office or car lot but I was just too upset). He apparently traded my unlimited mileage vehicle for one that charges mileage (I was traveling from Naples, FL to Crystal River, FL (260 miles). He deleted my additional collision coverage as well as put me in an entirely different vehicle which I took as a free upgrade as they do when there is no car available on the lot. The agent did not do the one thing I requested - change the drop off location. He should have known there was no other drop-off location in our area before he canceled the 1st reservation – after all that is his job, isn't it? I realized what happened when I got to Hospice, I called customer service they said we can't help you, you signed the paperwork agreeing. I explained the entire situation, that I was extremely distraught; they basically said too bad. When I got to the other end I asked the agent where I dropped the car off if there was anything he could do, he said NO. I travel a lot; I have rented cars from Hertz, Enterprise, Alamo, and National where every kind of problem has arisen over the years, domestically and internationally and they have always worked hard to accommodate me in whatever way they can. It wasn’t that Budget wasn’t able to change the drop-off location, I booked it that way by mistake, that part was 100% my fault - but it's what they did when I asked “if” they could get me a closer drop-off location. I WILL NEVER USE BUDGET AGAIN! THE AGENT DID WRONG AND IT WAS OBVIOUS - BUDGET’S CUSTOMER SERVICE JUST DIDN'T CARE, I paid $100 more and the agent did not give me the one thing I asked for. Lesson learned.
4.8 OkayAug 30 2020
Pros: Staff was not friendly. Pick up was a horrible experience, drop off was too easyCons: If they didn’t make me cry
3.2 MediocreJun 27 2020
Pros: Didn’t have any suv car was dirtyCons: Check inventory clean cars
10.0 ExcellentJun 20 2020
Pros: drop off was fast and easy. No problems.Cons: I did have a low tire pressure light when we started to leave Naples FL. I pumped it up and had no further problem.
4.8 OkayJan 26 2020
Pros: Pick up was very friendly as was drop off was also friendlyCons: Arriving at the Fort Lauderdale Airport there were no gas stations on the way in so we could not fill up the car and were charged $10 a gallon!!
3.2 MediocreDec 19 2019
Pros: NothingCons: Do not lie to customer because when I call them told me I have a shuttler for take me to airport but is not like that I have to pay $25 dollars for take me to the airport so I am very disappointed
5.6 OkayOct 21 2019
Cons: I reserved Fort Lauderdale to Naples. They claimed I reserved Naples to Naples. My cost went from $38.00 to $119.00. Could not find my reservation on my phone to correct them.
Cons: Car was dented in spots and scratched. Costly, but good service and friendly.
4.0 OkayMar 19 2021
Cons: Car wasn’t clean, old cup under seat with milkshake remains. We ordered a VWJetta and got a Kona? Never heard of it. Attendant said it was an upgrade, haha. It was not a quiet car
10.0 ExcellentFeb 25 2021
Pros: Everything was easy for first ever rental.
4.4 OkayJul 5 2020
Pros: Car was clean and newCons: Car I reserved wasn't available. SUV for 5 didn't have a 3rd row. Agent suggested I drive from Naples to Ft. Meyers to get the car I wanted. Zero discount given...had to wait 30 mins for the car I was given.
8.0 ExcellentApr 4 2020
10.0 ExcellentJan 7 2020
Pros: Staff were so professional and helpful both receiving and dropping off the car. The car was super clean and in great condition.Cons: Nothing!
4.4 OkayAug 4 2019
Cons: I showed up to the rental location at the time I had reserved the vehicle. They told me that they had no cars available. I ended up having to drive across town to the airport to rent a vehicle. They tried charging extra for airport fee. Car was dirty. And n
6.8 GoodMar 23 2018
I paid for Thriftys Gas when I shouldn’t havePros: The guy at the desk in Naples Specifically told me I would need to return the car in Fort Lauderdale with a full tank of gas. I was halfway to Fort Lauderdale, when I realized the gas tank was half empty when I left Naples. My fault, I should have looked but it didn’t even occur to me at the time. The very nice gentleman in Fort Lauderdale told me they should have started me with a full tank of gas. I returned it with a full tank of gas as instructed. So the value of my rental certainly wasn’t as good as anticipated.Cons: Poor attention to detail on the part of Thrifty in Naples
10.0 ExcellentOct 17 2017
It was fine.Pros: It ran and didn't break down.Cons: Nothing
10.0 ExcellentApr 19 2017
Couldn't have been happierPros: The representative went above & beyond to be sure I was happy. When the first car wasn't what I had in mind for comfort or looks, she called me 20 mins after I left to swap me out with something better than had came in.Cons: No complaints.
Pros: i liked the friendly staff helped me get the rental car right awayCons: it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend
10.0 ExcellentJan 4 2019
Pros: Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.
5.6 OkayApr 20 2017
Pros: The service was good but that particular car didn't not live up to the standard I'm use to with AlamoCons: The way the car ran, fuel economy, interior of the car
10.0 ExcellentNov 15 2016
Excellent car & very easy orderingPros: Liked having an attendant come right up when we returned car to airport at 5:30 AM - courteous attendant who even offered to take our sm bag of garage to dump .Cons: Nothing - all was excellent
10.0 ExcellentAug 28 2016
Pleased in all areasPros: Easy, affordable, liked paying for gas upfrontCons: NA
10.0 ExcellentJul 10 2016
Saved mePros: Made a mistake on the rental date. Went out of the way to accommodate us! Way to go Alamo.
By booking a car rental in Naples, you can save time going to all the sights on your to-do list, whether they’re located conveniently downtown or outside the city. Spend some quality time in nature and visit the Rookery Bay National Estuarine Research Reserve, an area that is best reached by car and that’s only about a 25min drive from Naples. Southwest Florida International Airport (RSW) is around a 45min drive from Naples, making a rental car the easiest way to travel from the airport to your destination.
Southwest Florida International Airport (RSW) has a large rental car center, which is located on the ground floor of the main parking garage. The airport offers services for more than 10 rental companies, some that are located on-site and others that you can reach via the free shuttle service. If you’re looking for Naples car rentals with a company on-site, simply exit the baggage claim in the Arrivals terminal and walk across the street, where you’ll see signs for the rental car facility. If the company you’re renting from is located off-site, go to the parking shuttle pick-up point, which is on the east end of the parking garage’s lower level.
Downtown Naples is known for its many small, winding streets that can quickly confuse those who are not familiar with the city. Adding a GPS system to your rental car will help prevent you from getting lost and will make your trip go more smoothly. Because of its warm and sunny weather, the city is full of pedestrians and cyclists, particularly in the neighborhoods near the ocean and Downtown. Make sure to keep your eyes alert when you’re behind the wheel, so that you drive safely.
US-41, one of the primary highways that runs through Naples, is known for being particularly busy during rush hour on weekdays. Try to avoid driving on this highway between around 5pm and 6pm, if you don’t want to get stuck in traffic. The Tamiami Trail, which runs through all the city, also develops traffic jams during rush hour, so you may want to avoid it during these times.
25% of our users found rental cars in Naples for $30 or less
Book your rental car in Naples at least 6 days before your trip in order to get a below-average price
Off-airport rental car locations in Naples are around 10% more expensive than airport locations on average
Intermediate rental cars in Naples are around 50% cheaper than other car types, on average
FAQs about renting a car in Naples
Some car rental companies in Naples which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Hertz, Dollar and Budget
On average a rental car in Naples costs $39 per day.
In the past 72 hours, the cheapest rental cars were found at Hertz ($47/day), Thrifty ($54/day) and Dollar ($57/day). In the last 72 hours the cheapest rental car price was found at Thrifty 560 Terminal Drive 34104 (1 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Naples are Alamo (8.8, 67 reviews), Dollar (8.4, 126 reviews), and Avis (8.3, 71 reviews).
The average gas price in Naples is $3.36 per gallon over the past 30 days. Filling up a gas tank costs between $40 and $54, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Naples.
A Standard car rental in Naples costs $37 per day, on average.
A Economy car rental in Naples costs $38 per day, on average.
A Full-size car rental in Naples costs $38 per day, on average.
In Naples, cars are most frequently rented at Hertz 850 Seagate Drive (5 miles from city center).
On average a rental car in Naples costs $274 per week ($39 per day).
On average a rental car in Naples costs $1,173 per month ($39 per day).
Because the city is a busy area that attracts many visitors to its pristine beaches, you’ll find that a compact vehicle is the preferred choice for car rentals in Naples. Smaller cars make it easier to navigate the tight streets and snag one of the limited parking spaces.
When you’re driving on a busy street Downtown or near a school, the speed limit is normally 20mph. On larger streets that are farther from the ocean, the speed limit is often increased to 30-35mph. Large roads on the outskirts of the city that tend to have fewer vehicles will have a typical speed limit of 35-45mph. Nearby highways usually have a speed limit between 50 and 60mph, but this may be decreased in some areas if there is construction at the time or a bend in the road. Some intersections in Naples have traffic cameras, so make sure to observe the driving laws.
The average price of gas in Naples is approximately $2.20 per gallon. For particularly affordable prices, try to go to one of the numerous Mobil stations in the city. There is a gas station on-site at RSW Airport, but keep in mind that prices here are generally more expensive.
Finding parking in Naples can be a difficult task, particularly if you’re near the ocean or in the Downtown area. You can find free parking on streets farther away from the beach, but this will require you to walk to your destination. You can always park at the City of Naples Parking Garage and the Naples Parking Garage—both Downtown and both free of charge.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).