Pick-up location | Huntsville |
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Car types | Compact, Compact SUV, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium SUV, Standard, Standard SUV |
Rental locations | 17 |
Airport locations | 10 |
Popular agencies | Enterprise, Alamo, Hertz |
Compact | $53/day |
Intermediate | $53/day |
Standard | $55/day |
Full-size | $57/day |
Minivan | $74/day |
Full-size SUV | $120/day |
Luxury | $75/day |
Pickup truck | $76/day |
Premium SUV | $133/day |
Intermediate SUV | $60/day |
Standard SUV | $60/day |
Compact SUV | $60/day |
7.6
Good
78 reviewsCleanliness
7.7
Comfort
8.5
Pick-up/Drop-off
7.2
Value for money
7.4
5 locations in Huntsville
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Reviews
2.0 Mediocre
May 2021
Pros:
I hated literally everything about this rentalCons:
When I select a specific airport I do not expect the reservation to be switched to a satellite rental office 30 minutes away from the airport and then be told by your customer service that there is absolutely nothing that can be done. Time, effort, money, and stress added to travel is not something that is needed. In the event I consider using your services again I’ve requested friends to brain me with a heavy object. This state would be preferable to trying to the nonsense I experienced.8.8 Excellent
Sep 2020
Pros:
I like the offer of picking up the vehicle a day early for free and the free upgrade.Cons:
Cleanliness of the vehicle...smelled of smoke and no covid19 assurances as in the commercial, in fact it wasn’t even addressed by the agent until I asked.8.4 Excellent
Aug 2020
Pros:
Car was greatCons:
Took a long time to get my car8.0 Excellent
May 2020
Pros:
The staff was friendly and the drop-off was easy.Cons:
The car was dirty on the outside and had a bad smell on the inside.7.6 Good
Feb 2020
Cons:
Still never got my receipt from drop off5.6 Okay
Feb 2020
Cons:
Rental smelled like smoke. Agent was nice but seemingly unwilling to address.6.0
Good
37 reviewsCleanliness
6.8
Comfort
6.5
Pick-up/Drop-off
5.7
Value for money
5.7
2 locations in Huntsville
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6.0 Good
Apr 2021
Pros:
They put the spinner knob on when I mentioned that I didn't need hand controls.Cons:
Customer service I am still trying to figure out what the extra $109 charge is for and no one will tell me.10.0 Excellent
Mar 2021
Pros:
The staff was friendly and helpful6.0 Good
Sep 2019
Cons:
The car smelled terrible like smoke. That’s not good when it’s 97 degrees out and you have to have windows closed with air on. It gave me a terrible headache.4.8 Okay
Jul 2019
Pros:
Car rental staff was nice, the location can't be beat--just get off the down escalator right by Baggage Claim and there it is!Cons:
Renters were at the mercy of whoever looked at the long list of reservations and did not authorize delivering more cars for rental until an SOS from the desk staff. Waited over an hour for cars to be available so they could rent them--NOT professional at all and very unhappy customers!6.4 Good
May 2019
Pros:
Fast customer service.Cons:
Selection of cars.10.0 Excellent
May 2019
Pros:
ease of pick up and drop offCons:
nothing!6.0
Good
40 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
6.0
2 locations in Huntsville
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Reviews
4.8 Okay
Aug 2019
Pros:
When I arrived to pick up the car, the car I reserved was available. I was informed that I could accept a two-car downgrade or an upgrade to a 15 passager van. Needless-to-say, neither was acceptable. It took nearly 45 minutes to convince the agent to request a car trade with one of the other renCons:
trading a car with one of the other rental car agencies, in order to honor the rental agreement should have been the 1st option. I was eventually given a Malibu instead of the premium vehicle that was listed on my reservation. Additionally, the car's gas tank was only 3/4 full. Better service.3.6 Mediocre
Jul 2019
Pros:
Desk helpCons:
Did not have the size car I reserved2.0 Mediocre
May 2019
Pros:
The only positive was I didn't have to wait to present my ID and form of payment.Cons:
After making a reservation, no car was available at the location I specified. They ask if I would mind driving 30 minutes away, to the airport, to pick one up. I was finally able to get the car I reserved by driving to another location anyway. Fortunately, it was only about 3 miles away.10.0 Excellent
Apr 2019
Cons:
Great experience!2.0 Mediocre
Feb 2019
Pros:
NothingCons:
Communication!7.6 Good
Feb 2019
Cons:
Back windshield needed to be cleaned.4.8
Okay
39 reviewsCleanliness
5.2
Comfort
5.2
Pick-up/Drop-off
4.8
Value for money
4.4
One location in Huntsville
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Reviews
10.0 Excellent
Jun 2021
2.0 Mediocre
May 2021
Cons:
I reserved a car online, and flew 800 miles . But when i arrived they told me i was not eligible to rent because of a deductible in 2004. Something I still have no knowledge of. Also poor customer service in Huntsville. Alabama.8.4 Excellent
Oct 2020
Cons:
The Lin’s seemed to move slow when I was picking up the car. There was only one person in front of me and it took a good 10 minutes to get me through the line. I’ve always thought car rental companies should pay attention to that metric. The last thing someone wants to be doing after a long airline flight is wait in a slow moving line.2.0 Mediocre
Sep 2020
Pros:
Nothing.Cons:
The vehicles in my area were advertised falsely. When I arrived to Alamo to pick up the vehicle I found on Kayak, they told me no cars had been available for weeks and had no idea why I found otherwise. Kayak should follow this up. These types of issues can create unnecessary stress for travelers.2.0 Mediocre
Sep 2020
Pros:
Nothing.Cons:
The vehicles in my area were advertised falsely. When I arrived to Alamo to pick up the vehicle I found on Kayak, they told me no cars had been available for weeks and had no idea why I found otherwise. Kayak should follow this up. These types of issues can create unnecessary stress for travelers.6.0 Good
Jul 2020
Pros:
The drop off was easy.Cons:
We had a 6:30 pm pickup. We waited over an hour in the heat to get the car. They only had one person scheduled to clean the cars and he was working for three other car rentals in the airport. Very unsatisfactory!4.9
Okay
10 reviewsCleanliness
6.4
Comfort
7.4
Pick-up/Drop-off
4.4
Value for money
5.9
One location in Huntsville
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7.9 Good
Jul 2021
8.0 Excellent
Apr 2021
Pros:
They upgraded me to a larger vehicle for no additional charge.Cons:
I returned it early before office hours. They billed me $229 which was more than the rental fee for an extra driver. But corrected it after my complaint.8.4 Excellent
Nov 2019
Pros:
Staff was helpful at counter. (Hertz counter) Vehicle was very clean.Cons:
No one meets you at drop off so you have to guess where to leave vehicle. I carried my paperwork in to the Dollar Office and gave it to rental employee. I was asked if email receipt was okay, which it was.2.0 Mediocre
Dec 2017
Pros:
Hated everything . I was left without a car in Huntsville, Alabama.Cons:
The Dollar counter was closed. A sign referred me to Hertz’s counter. The sign said they were closed at 5pm. My flight was delayed. There was no alternative. So, no car. Disaster.9.6 Excellent
Apr 2017
Cons:
Everything was great except that I had requested a compact car and the smallest vehicle available when I arrived at the counter was a Toyota RAV4 SUV. If I hadn't been comfortable with a larger car, I would have been in trouble.2.0 Mediocre
Jan 2017
Pros:
They gave away my car on my business trip.3.4
Mediocre
21 reviewsCleanliness
3.4
Comfort
3.4
Pick-up/Drop-off
3.4
Value for money
3.4
2 locations in Huntsville
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Reviews
2.0 Mediocre
Apr 2021
Cons:
They didn’t have any car available when I went to pick up up the car I rented and paid for insurance! They stole my money, this people are stilling money from anybody!2.0 Mediocre
Feb 2021
Cons:
Lower the deposit.2.0 Mediocre
Sep 2020
Pros:
I never got with me so I never picked up the carCons:
Maybe if you had a person I would talk to somebody would be a whole lot better2.0 Mediocre
Jun 2020
Cons:
I arrived to pick up my car and was informed that they had no reservation for me. The insurance I purchased I was charged for. But the reservation charge never went through. I ended up having to just book another car from a different provider across town.2.0 Mediocre
Oct 2019
Cons:
I had a reservation and when I arrived they turned me away without renting a car to me because they ran out of cars.2.0 Mediocre
Aug 2018
Cons:
Didn't get to drop car off since hertz have my car away.One location in Huntsville
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Huntsville
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Huntsville
One location in Huntsville
Most popular agency | Enterprise |
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Most popular car type | Premium |
Average price | $78/day |
Good deal | $66/day |