Cons: The representative at the front desk spoke minimal English, and made the rental cost more than 2x more than the quoted price.
The car was provided with the gas light being on. There was no windsheild washer fluid. The worst part was that after charging an extra "snow tires and chains" fee, the car only had winter tires on the front. The rear were pure summer tires, and this proved to be very dangerous on mountain passes, amd not legal with the places where we told them we were going.
After returning the car, we were hit with a cleaning fee from the same guy who took the car to their compound prior to showing us why the fee was charged.
Extremely unprofessional service.
Jan 13 2017
Cons: WATCH OUT! They purposely set you up if you don't buy their insurance. I booked online and also purchased insurance at the time. When I got to Podgorica to pick up the car the guy kept pushing and pushing to get their insurance and warned me that I could face charges because it happens quite frequently. I should have known then he was setting me up. When we inspected the car I pointed out several scratches on it and he just said "No Problem, No Problem." He also never said anything about a law there that if it snows and you do not have "winter tires" you can be given a ticket by police even if there is just snow on the side of the road. When I brought the car back, he accused me of having put scratches on the car and even said (and I quote) that there was a scratch on the undercarriage that he was going to charge me for. Seriously, when have you ever heard of this. What's next, getting charged for a scratch on the fuel tank underneath the car? The interesting thing is when we did the inspection, he never once looked at the under carriage. The car was an Opel and had over 125,000 kilometers on it. It had rust and other scratches all over it. He said he would be charging 1000 euros for the scratches. Be careful.