Pick-up location | Mobile |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Standard, Standard SUV, Supplier choice |
Rental locations | 23 |
Airport locations | 15 |
Popular agencies | Hertz, Enterprise |
Economy | $26/day |
Compact | $26/day |
Intermediate | $27/day |
Standard | $30/day |
Full-size | $30/day |
Luxury | $100/day |
Supplier choice | $25/day |
Intermediate SUV | $33/day |
Standard SUV | $41/day |
7.0
Good
74 reviewsCleanliness
7.0
Comfort
7.6
Pick-up/Drop-off
7.3
Value for money
6.0
One location in Mobile
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Reviews
10.0 Excellent
Apr 2021
Pros:
Easy pick up and drop off. The car swap was pretty smooth.Cons:
Flat tire half way through the trip. No damage to the tire it just went flat somehow so that added about 3 hours to the trip. Road side assistance took two hours to get to us when it was estimated to be a little less than an hour (he changed it very quickly though and was very nice).2.0 Mediocre
Sep 2020
Pros:
They cancelled my reservation 8 hours before I needed the car which put me in a bind. Then I had to make a reservation with another company and pay double the price. They would not reimburse me or give me any sort of reparation.8.4 Excellent
Sep 2020
Pros:
Drop off was greatCons:
Sat and waited over 20 minutes to get a vehicle during pick up6.0 Good
Aug 2020
Cons:
Customer service rep you walk the customer to the car or employee to help with the bags and the same teach someone how to work the new technology of the vehicle you get... since is going to be yours for fee hrs or days..... and do together a full inspection of the vehicle....6.0 Good
Jul 2020
Pros:
The customer service staff were incredibly friendly and nice. Cannot commend them enough.Cons:
The car had an overwhelming smokers smell. It was intense. Especially in the heat. It was horrible. Also the car's touch screen (which basically controls everything) didn't work well. It routinely would freeze and we'd have to restart the car to get it to work again.10.0 Excellent
Jul 2020
Pros:
Staff friendlyCons:
they charged me for a damage on their symbol which I didn't do. And on top of it, the level of damage was so minor, OMG.4.8
Okay
59 reviewsCleanliness
4.7
Comfort
5.3
Pick-up/Drop-off
5.1
Value for money
5.0
5 locations in Mobile
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2.0 Mediocre
May 2021
Cons:
The car provided to me was filthy. I could barely see through the smeared windshield, and there wasn't a drop of washer fluid. Worse, there was a terrible scraping sound that Hertz must have known about. This car should not have been rented to anyone, certainly not at the high price that I paid. It was the worst rental car experience I have ever had.8.0 Excellent
Mar 2021
Pros:
Staff was friendly but somewhat busy for no reasonCons:
The vehicle could have been cleaner and not missing a mat4.0 Okay
Dec 2020
Cons:
When I picked up the car, I was told that the gas tank was full. When I got on the road, I realized that the tank was only 1/4 full. The vehicle also reeked of cigarette smoke to the point that we had to get air fresheners and all had a massive headache. The car was not clean on the outside. Inside was fine. We also had to put air in one of the tires three different times during our trip. This was not a good car rental experience.10.0 Excellent
Oct 2020
Pros:
It was Pre-booking and things went well when I needed to extend a day longer with Hertz Company.5.2 Okay
Sep 2020
Pros:
The staff were very unfriendly and did not attempt to help us at all. They acted powerless because it was through a third party. The girl that checked us in had a sour attitude and made the start to our vacation poor. She doesn’t need to be in customer service.Cons:
We accidents selected the wrong time to pick up our car and were 2 hours late. No one called us and I think that would be something beneficial so that people could try to get there as quickly as possible.3.6 Mediocre
Aug 2020
Pros:
The drop off was easyCons:
The called smelled of smoke The car wasn’t clean The car had a lot of previous damage to it The car didn’t come with a full tank of gas4.7
Okay
42 reviewsCleanliness
4.7
Comfort
6.2
Pick-up/Drop-off
5.5
Value for money
5.2
2 locations in Mobile
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Reviews
2.0 Mediocre
Apr 2021
Cons:
My receipt when I booked was $44 and after I returned the car the price was $806.0 Good
Mar 2021
Cons:
Wreaked of marijuana4.0 Okay
Mar 2021
Cons:
They didn’t have a vehicle ready for me to pick up. I had to wait 45 minutes for a car.2.0 Mediocre
Feb 2021
Pros:
Nothing. They gave away our car. Staff was rude at Mobile Airport and basically just said, "We don't have any cars." No offer to help fix this, despite the fact that they didn't hold our reservation.Cons:
1. They could have held our reservation--we did nothing to deserve them not having a car for us. 2. They could have offered to help find another car someplace else after they gave our reservation away. 3. They could have at least act like they cared that they screwed us.10.0 Excellent
Jan 2021
Pros:
Yes to both!Cons:
The expense, $13.00/day, was a little high to add a second driver. Was not expecting that expense.2.0 Mediocre
Jan 2021
Pros:
Nothing at allCons:
Rude employees. No cars were available at time of pick up. Left me stranded there for 30 hours until I could find a flight back home. Ruined my vacation.7.6
Good
12 reviewsCleanliness
4.0
Comfort
8.0
Pick-up/Drop-off
10.0
Value for money
8.0
2 locations in Mobile
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7.6 Good
Jul 2020
Pros:
Friendly staffCons:
Cleaner interior10.0 Excellent
Oct 2018
Pros:
Chech out took 5 minutes, forgot to fill out the form. Brought it back a week later with a full tank, perfunctory check on the vehicle took 3 or 4 minutes and I was on my way with receipt.Cons:
Couldn't figure out where the gas cap filler cap release was was? Odd for the vehicle? But all my other kias have had the gas release in the same place ...7.6 Good
Jun 2018
Pros:
The fact that my work discount was applied at the counter during check outCons:
That when I booked this rental through KAYAK I couldn't use my work discount so I won't be using that service again5.2 Okay
Jul 2017
Pros:
clean, timelyCons:
uncomfortable seat and no cruise control - what car doesn't have cruise control?9.2 Excellent
May 2017
Cons:
Procedure to dropoff required asking a Hertz parking lot staff member for guidance. Simple enough to park and log info to deliver inside, but was unfamiliar when compared with larger airport facilities.7.6 Good
Jul 2020
Pros:
Friendly staffCons:
Cleaner interior10.0 Excellent
Oct 2018
Pros:
Chech out took 5 minutes, forgot to fill out the form. Brought it back a week later with a full tank, perfunctory check on the vehicle took 3 or 4 minutes and I was on my way with receipt.Cons:
Couldn't figure out where the gas cap filler cap release was was? Odd for the vehicle? But all my other kias have had the gas release in the same place ...7.6 Good
Jun 2018
Pros:
The fact that my work discount was applied at the counter during check outCons:
That when I booked this rental through KAYAK I couldn't use my work discount so I won't be using that service again5.2 Okay
Jul 2017
Pros:
clean, timelyCons:
uncomfortable seat and no cruise control - what car doesn't have cruise control?9.2 Excellent
May 2017
Cons:
Procedure to dropoff required asking a Hertz parking lot staff member for guidance. Simple enough to park and log info to deliver inside, but was unfamiliar when compared with larger airport facilities.6.6
Good
10 reviewsCleanliness
5.9
Comfort
7.3
Pick-up/Drop-off
7.9
Value for money
5.9
2 locations in Mobile
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8.4 Excellent
Apr 2017
Pros:
It was easyCons:
Everything was fine8.0 Excellent
Oct 2021
7.9 Good
Sep 2021
4.0 Okay
Jun 2021
Pros:
Staff was courteous and quick to facilitate the rental. Pick-up and drop-off were very easy.Cons:
Avis claims to "feature a 100% smoke-free fleet" but they seem to have missed at least one vehicle. The smoke odor was terrible in our rental and made any car trip over our vacation week rather unpleasant.8.4 Excellent
Apr 2017
Pros:
It was easyCons:
Everything was fine5.7
Okay
15 reviewsCleanliness
4.6
Comfort
6.0
Pick-up/Drop-off
6.6
Value for money
5.3
2 locations in Mobile
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5.2 Okay
Sep 2020
Pros:
Pick up and drop off were very easy. The car itself was nice quality and easy to drive.Cons:
Car wasn’t very clean. Smelled like smoke. No wiper fluid.10.0 Excellent
Dec 2019
Pros:
They provided a new and clean car for a price that’s hard to beat. Extremely fuel efficient Sentra, wife room to carry my luggage.8.0 Excellent
Sep 2019
Pros:
Everything was great until we went pick the cardCons:
The airport location could’ve told us that using your debt card to rent a car you would to rent the car 24hours in advance so we unable to make our trip3.2 Mediocre
Aug 2019
Cons:
They charged me $15 for a chip in the windshield that was not caused by me. It's a scam and I won't ever use Thrifty again.6.8 Good
Oct 2018
Pros:
I liked the car and the price. The ease of ordering was nice too.Cons:
We had one heck of a time trying to get this car dropped off. There wasn't a Thrifty in Destin Florida that was open and we were told on the phone by customer service that we could not drop off at a Dollar or Hertz only to find out that the Dollar location could easily accept a Thrifty rental. It is a great benefit for clients to be able to drop off at many locations if needed. This should be conveyed to the customer.10.0 Excellent
Oct 2018
Pros:
Clean car, easy to find the rental desk, good rate1.9
Horrible
3 reviewsCleanliness
1.9
Comfort
1.9
Pick-up/Drop-off
1.9
Value for money
1.9
One location in Mobile
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10.0 Excellent
Mar 2017
Pros:
PriceCons:
wish I could have dropped at local agency without incurring a massive upcharge. Had to take it to the airport as it was a several hundred dollar difference even though it was only approx 15 miles away.1.9 Horrible
Sep 2021
10.0 Excellent
Mar 2017
Pros:
PriceCons:
wish I could have dropped at local agency without incurring a massive upcharge. Had to take it to the airport as it was a several hundred dollar difference even though it was only approx 15 miles away.6 locations in Mobile
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2.0 Mediocre
Jun 2020
Pros:
Due to COVID they aren’t picking anyone upCons:
To ACTUALLY let the customer know before heading there and stand in line for an hour or so OUTSIDE to then get denied the rental8.0 Excellent
May 2020
Cons:
Pickup took 45 minutes to get a car. I realize we are under a pandemic though. There was really only one guy checking people in and checking the cars in, so he was doing the best he could. Dropping the car off was so much easier. They had streamlined their process. It took 5 minutes.10.0 Excellent
Jan 2020
Pros:
Very friendly when I picked up the car thank you for good serviceCons:
It all went good wouldn't change a thing9.6 Excellent
Nov 2019
Pros:
All of the staff that I interacted with were super friendly, helpful, and accommodating.Cons:
Drop off was a little bit confusing because there didn’t seem to be a dedicated spot for returns. There were two aisles where you could park the car instead and staff would come meet you where you parked.8.8 Excellent
Aug 2019
Pros:
The team was kind and quickly went through rental procedure.Cons:
It is very hard to find those who are in parking lot for returning vehicle, or any dents or scratches prior to leaving. A large return sign check point and perhaps a single point outside for scratch and dent concerns would be very helpful. Guys in a badly parked truck looked like other customers.8.0 Excellent
Jun 2019
Cons:
Cleanliness of the vehicle.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Mobile
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Mobile