Recent Reviews
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- Negative
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2.0
Non-typical bad rental
Cons: They cancelled the reservation a day after the reservation was made. It out me in a difficult time crunch. I had to use another source. Please improve the interface with their systems to make sure they can support the rentals you plaice reservations for.
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5.2
Customer service? I think not.
Pros: I liked that the car was in good condition overall.
Cons: Pickup was at 12 but there we were told there were none available when we arrived, (pushing our head out time for a trip we alread had planned out further out- a 7hour trip) ; we were told to come back when we arrived to pick it up bc they didn’t have one ready but also they didn’t keep communication with us about anything. Overall not urgent in assisting. They gave us the runaround for hours. They also gave us the runaround for the car when all thy ended up doing was getting the same car from the other Enterprise literally down the road
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7.6
Regarding Payment
Pros: I wanted to use my debit card for payment and was told I needed 2 utility bills to show as reference. I never heard of that before in all the years I rented from enterprise
Cons: The car was not there at the appropriate thing me which made me late
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2.0
they gave my reservation away.
Pros: the other location on hwy 5 gave me a another car.
Cons: they gave my car to someone else and they said they were out of cars till 5pm. they wouldn't even call other locations to see if they could get me another one. very very bad customer service.
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6.0
Ok
Pros: Very easy process
Cons: I dropped the car off at the body shop that fixed my car and a young lady from the place I rented the car told me that I would have to go back and get it because they were not authorized with them. I thought about it and call back and spoke with someone else and she said oh no problem one of our other offices will pick it up for up. Thank you and have a great day. Had I listen to the first associate I would have had to drive 40 minutes from my job for nothing.
review from
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4.4
Pros: The location was convienent.
Cons: This was my second rental in as many weeks. Everything was going well initially. The manager had called a few days before to confirm everything; however, the morning of the pick-up I called back to let the manager know that I would be paying with another form of payment. When I arrived at the store, I was greet by a young fellow and preceded with the rental process. He informed me that he was brought in from another store to help at this location. As we go through the process, he asked if I wanted to get insurance, which I answered no. He asked what was my deductible - I said $1000. He muddle, "Just a small scratch, rock pop from the road, its the same. you're going have to pay $1000. OK I said. I was paying with a debit card, so I gave him my license, debit card and two recent utility bills. The exact same bills we used just last week. However, this time I was denied because one of the bills carried a balance. I asked for the manager, after going back and forth with the salesperson. The manager came to the front and explained that he cannot accept the bill with a carry over balance. But these are the exact same bills you accepted last week. "yeah, he replied, "I shouldn't have, but today I'm being audited and I can't take the bill". Thanks, I left, never to return.
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10.0
Pros: Overall it was a great rental from beginning to end
Cons: I like everything
review from
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2.0
Non-typical bad rental
Cons: They cancelled the reservation a day after the reservation was made. It out me in a difficult time crunch. I had to use another source. Please improve the interface with their systems to make sure they can support the rentals you plaice reservations for.
review from
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5.2
Customer service? I think not.
Pros: I liked that the car was in good condition overall.
Cons: Pickup was at 12 but there we were told there were none available when we arrived, (pushing our head out time for a trip we alread had planned out further out- a 7hour trip) ; we were told to come back when we arrived to pick it up bc they didn’t have one ready but also they didn’t keep communication with us about anything. Overall not urgent in assisting. They gave us the runaround for hours. They also gave us the runaround for the car when all thy ended up doing was getting the same car from the other Enterprise literally down the road
review from
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2.0
they gave my reservation away.
Pros: the other location on hwy 5 gave me a another car.
Cons: they gave my car to someone else and they said they were out of cars till 5pm. they wouldn't even call other locations to see if they could get me another one. very very bad customer service.
review from
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6.0
Ok
Pros: Very easy process
Cons: I dropped the car off at the body shop that fixed my car and a young lady from the place I rented the car told me that I would have to go back and get it because they were not authorized with them. I thought about it and call back and spoke with someone else and she said oh no problem one of our other offices will pick it up for up. Thank you and have a great day. Had I listen to the first associate I would have had to drive 40 minutes from my job for nothing.
review from
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4.4
Pros: The location was convienent.
Cons: This was my second rental in as many weeks. Everything was going well initially. The manager had called a few days before to confirm everything; however, the morning of the pick-up I called back to let the manager know that I would be paying with another form of payment. When I arrived at the store, I was greet by a young fellow and preceded with the rental process. He informed me that he was brought in from another store to help at this location. As we go through the process, he asked if I wanted to get insurance, which I answered no. He asked what was my deductible - I said $1000. He muddle, "Just a small scratch, rock pop from the road, its the same. you're going have to pay $1000. OK I said. I was paying with a debit card, so I gave him my license, debit card and two recent utility bills. The exact same bills we used just last week. However, this time I was denied because one of the bills carried a balance. I asked for the manager, after going back and forth with the salesperson. The manager came to the front and explained that he cannot accept the bill with a carry over balance. But these are the exact same bills you accepted last week. "yeah, he replied, "I shouldn't have, but today I'm being audited and I can't take the bill". Thanks, I left, never to return.
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