Friendly staff couldn't make up for extra costs added to overall bill
Pros: Prepaying for gas.
Cons: Cost for what was received. The peace of mind insurance charged is too much for one day use ($33.00)! No GPS in unit, had to pay an additional $6.99 per day. Extra cost for winter tires (you would expect that they would put these tires onto their vehicles as a rule in Canada to save their customers from being in accidents). I arrived in Saskatoon during a snowstorm freezing rain in February, what choice did I have!
Overall the bill was more than expected. Read fine print before renting or better yet call to get specifics as you don't need to be surprised at pick up counter when charges are explained.
May 8 2017
May 22 2017
Pros: Nice friendly staff
Jun 25 2017
Pros: they let me pickup a bit early and were super friendly.
car was clean and full of fuel.
Aug 4 2017
Aug 8 2017
Pros: The car itself was clean and the price is reasonable. Insurance of $33 per day is a bit high though.
Cons: The girl who assisted me during the pick up of the vehicle insured me that $200 authorization on my credit card (security deposit) will be released on the day of drop off. I was surprised because I know that usually it takes 3-5 business days that's why I specifically reasked her, however, she repeated the same thing.
It's been 2 days now and nothing is back. I've called the central credit card authorization department of Hertz where they were not able to help, saying that I need to wait for up to a week, when my bank said that Hertz can contact them on my behalf to release the hold.
After all, I've called the office itself in Saskatoon Airport and left a voice mail for the manager on duty asking to call me back, guess what? I didn't hear back.
Very poor service overall, my first and last time using Hertz. I also work at customer service industry where people often ask me for recommendations about which rental place to go with, so now I know which one not to use for sure.
Aug 21 2017
Sep 27 2017
Pros: Was very quick and easy to get the keys. Young lady give me all necessary information.