Pros: they let me pickup a bit early and were super friendly.
car was clean and full of fuel.
Aug 4 2017
Aug 8 2017
Pros: The car itself was clean and the price is reasonable. Insurance of $33 per day is a bit high though.
Cons: The girl who assisted me during the pick up of the vehicle insured me that $200 authorization on my credit card (security deposit) will be released on the day of drop off. I was surprised because I know that usually it takes 3-5 business days that's why I specifically reasked her, however, she repeated the same thing.
It's been 2 days now and nothing is back. I've called the central credit card authorization department of Hertz where they were not able to help, saying that I need to wait for up to a week, when my bank said that Hertz can contact them on my behalf to release the hold.
After all, I've called the office itself in Saskatoon Airport and left a voice mail for the manager on duty asking to call me back, guess what? I didn't hear back.
Very poor service overall, my first and last time using Hertz. I also work at customer service industry where people often ask me for recommendations about which rental place to go with, so now I know which one not to use for sure.
Aug 21 2017
Sep 27 2017
Pros: Was very quick and easy to get the keys. Young lady give me all necessary information.
Oct 3 2017
Pros: Very good all around, excellent service
Oct 15 2017
Pros: We forgot to tell the agency what time we were arriving. They held our reservation and even upgraded us to a nice SUV. The vehicle was new and very comfortable and the agent was great to deal with.
Cons: Our fee was a bit higher than what was quoted online due to taxes that weren't included ($17.00 or so)