Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
We were forced to wait nearly 50 additional minutes before leaving the terminal.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Did not get a vegetarian option in 1st class and the video was not working.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
West Jet has a horrible boarding process and the seats have no cushion.
It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.
Due to delays at SFO, my WestJet light missed its connecting WestJet flight. If they had held the plane in Calgary for 15 minutes, 2 families with children would not have been stranded in Calgary for more than 24 hours. I understand the need to be on-time, but when it is the same company, you would think they could make a phone call. Or maybe they could go to a higher altitude to make up for lost time? Instead of attempting to put us on another flight, they rescheduled us for the same connecting flight 24 hours later. We then had to scramble to find a hotel, which they state that they were not responsible for since the delay was not their fault and therefore became an additional out of pocket expense for us. The customer service is severely lacking here at this company. They also mentioned that if we purchased our tickets through a 3rd party site (Kayak) versus WestJet directly, that they couldn't help us. Seriously?? Additionally, we lost 2 days of travel and missed out on tours and taxis that were pre-booked. I will not be using WestJet again,
I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame
Flight was 1.5 hours late because the groceries for the flight did not arrive on time. Plane was new but basic low end seats. Very basic airline
Nothing to like about flying in the Dash 8s. With very small seats, little legroom, and a very noisy plane, nothing about such trips is enjoyable.
Our flight experience was great! Flight staff was funny and offered great service. Made record flying time coming home from Vegas after having to wait for planes on the tarmac because of high winds
Boarding was fine, but then we were delayed a while due to some baggage issues, then de-icing.
Only thing better would have been a direct flight from Kelowna
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
Flight delayed to start, then took 2 extra circles over Saskatoon for unexplained reasons and finally had to be pulled by a tow-truck from the runway, since apparently it was not maneuverable for the taxi...not very confidence inducing...
Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.
We boarded and then deboarded the plane after being told it needed something done that couldn't be fixed. Sent notice about 3h flight delay, then they clawed it back and we were 1h delayed. Very poor communication.
On board WiFi is a bit flaky. Good for streaming music but getting Air Canada’s entertainment to play was hit and miss.
Very friendly staff. Good seats on a quick flight. Right on time.
Everything related to this flight except the flight time could have been better. This is not the first though that Rouge has disappointed with poor show! Bad crew adds to the agony! Cant help it because of lack of options from YXE!
I'm 75 years old man and I was given the seat right in the back of the plane. There was no one sitting behind me. And I booked the ticket more than one month ago. I was given the seat number on the last half an hour before flight. I wonder how this happened. I was not able to stretch the seat. The whole flight I was sitting tight. Please don't treat the seniors like that. I hope you will consider this suggestion and treat your seniors little better.
The flight was about 1.5 hours delayed. Facilities at Saskatoon airport shut down at 7:00pm
I enjoyed my flight. The crew members were very polite and helpful.
Really tight flight, no snacks handed out, just a coffee
We were in seats 23C & D and the seats were horribly cramped. I’m just a 5’7” height person and I felt badly cramped, I wonder how do the taller person copes up. 3 hours plus of sitting without moving your limbs. Bad experience.
