Cons: the insurance you sold us on line wasn't recognized in Brazil and became a headache for us. It was easily refunded but dealing with Brazil on last minute charges not fun- otherwise all good.
Feb 12 2017
Pros: dropoff. car.
Jul 23 2017
Cons: I didn't take the car because Avis wanted to charge my credit card with a $3000 security deposit/ I never heard of such a thing. I had to rent a car from another company which did not have such a policy.
Pros: I never had a bad experience like this we a car rental. Nothing good to say
Cons: Our flight was delayed half an hour. When we got to the airport, we were still within the one hour limit before they could cancel ou resevation (this policy was not displayed anywhere on the website or mentioned to us during the booking) but there were no shuttle to pick us up. I called their call center on an international charge and they said they canceled the reservation and could not guarantee the SUV we reserved or the rate. When we got to their location by shuttle, about half an hour later, they didn't have the car we booked though they gave us a bigger car but no air conditioning and the USB ports did not work. Just a nightmare we endure for a few days until we decided to drive all the way back there to switch cars. No discounts for the inconvenience. The people were nice but made us feel like they were doing us a favor to give us a bigger car to fit our bags when we could have fit everything in the SUV
Sep 25 2017
Pros: Good service. The staff was very friendly. It was easy the entire processs ( to get and return the car).
Cons: The car had a child lock and did not open from inside. All the time I had to wait someone open the door from the outside.