Pros: I have yet to have a negative experience with Enterprise. The staff is always of the highest quality in customer service: friendly, knowledgable, and willing to go the extra mile to make your rental experience a good one. Halifax Enterprise is no exception. Don't bother with the "other guys". Go with Enterprise. They will pick you up and drop you off at home!
Dec 1 2015
Pros: Staff was so friendly, great experience! Will defiantly be renting from enterprise again!
Apr 30 2016
Pros: nothing at all
Cons: The Etnerprice and Kayak have to explain clearly that people under 25 can not rent a truck from Enterprice before making the reservation .. i had to look in a different company that provide a truck for customers under 25 years old. Also, they waist my time which I lost some money due to the confusing from Kayak and Enterprice (time is money). I am not going to deal with Kayak and Enterprice anymore.. It was the first and last time. good job both of you ^_^
Jul 29 2016
I love Enterprise
Pros: I liked everything about this rental. The staff at both the Kempt Road location in Halifax, and the Airport location were kind and accommodating. Between calling in advance to ask for certain favours, to needing help on the road, the staff were always happy to help. I wish that I could remember all of the names of the countless staff that helped me over the phone and in person, but the only two names I can recall are Chance and Lily. So thank so you much Chance, Lily..et all.
Aug 30 2016
Overall a great experience
Pros: New car clean and comfortable.
Sep 1 2016
Pros: Staff at counter very friendly and informative. I was a bit weary about finding where to return car but that was the easy part. Signs marked and easy to find, staff right there to take over. Made things enjoyable. Thanks to all.
Sep 5 2016
Pros: Our car that we booked had a cracked windshield and enterprise gave us an upgrade
Cons: No savings for returning car a day early and inconsistent hours at different locations
Sep 6 2016
Cons: Found the customer service to be poor
Sep 23 2016
Pros: They gave us a ride to the airport and didn't charge us the extra fifty dollars for being two hours late (please be on time). They were simply excellent on their customer service. I always felt well taken care of, but I imagine it varies Enterprise to Enterprise as each location is different.
Cons: The contract was a little long yet still unclear about what constitutes damage even though in person they assure you the car is undamaged because the dents are below a certain arbitrary size and the scratches are less than an arbitrary length (none of this is documented in paper though). On the plus side, I never had any problems with them claiming that I had damaged the car.
Sep 24 2016
Pros: Good car and generally good service, good price
Cons: Were not informed about complimentary pick up/drop off and drop off was going to take a long time so we had to skip it.
Pros: Option to upgrade for free. Friendly and interested staff.
Aug 10 2017
Great car, easy to drop off and pick up. No hidden fees
Pros: The cost of the car wasn't as cheap as I'd hoped, but it was cheaper than any other site I looked at without discount. The car was very clean and was great on gas. There were no additional fees after returning the car, and the staff was friendly. I had no problems with this rental
Cons: The distance of the hertz rental place from the airport meant that I had to pay for a $70 cab ride, but it was still cheaper than renting from the airport.
Aug 14 2017
Pros: New car, clean and comfortable.
Cons: Line up to pick up was 15 minutes. Price.
May 1 2017
Pros: The host at the desk was very nice and treated us respectively.
May 4 2017
Great experience. Would rent again without hesitation.
Pros: I would definitely rent again. The only reason I gave it a "Good" rating rather than an "Excellent" is explained in the comments of "what could have been better".
I had paid online in advance. The process of picking up the car was smooth and quick.
When I asked if there was a complementary map, I was provided with a simple map of Halifax - exactly what I needed.
When I returned the car and followed the signs into the parking garage, an attendant was immediately available outside to direct me into a parking space and examine the car for any damage.
Cons: Because it was foggy, and raining outside, and rather dark in the parking garage, I didn't see that there was some food debris in the centre area around the gear shift when I received the car.
It was the next day that I became aware of this, outside in bright daylight. The rest of the car was very clean, including the floor mats. I do not feel that this area was intentionally overlooked but rather missed for the same reasons I didn't see it until later. The people inspecting and preparing the car for the next rental would benefit from some good lighting to notice details.
And, renters should be more considerate in the care of their rented vehicle to prevent this kind of soiling - totally unnecessary.
May 8 2017
Pros: Return was quick and easy
Cons: Sales person attempts to upgrade service.
May 8 2017
Pros: Speedy pickup and drop off at airport, no confusion or excessive paperwork.
Jun 15 2017
Where are the electrical cars?
Pros: I like the white colour.
Cons: Bad fuel efficiency for a small car (8.8!), instead of compact cars you should have fuel efficient. And when will we be able to rent electric cars?
Price was definitely more than advertised.
Jun 19 2017
Pros: Fuel economy was better than expected but power was a little low.
Cons: Was given a choice of 3 SUV's instead of a sedan.
Jun 25 2017
Pros: Everything was ready for me when I arrived
Cons: Al the taxes, but nothing they could do about that
Cons: Your site indicated the pre-tax price would be $144. I paid $180.
Sep 19 2017
Pros: I wish there had been a more low cost option for a hybrid vehicle or at least one that was more fuel efficient.
Also, it took a bit to figure out how to work the windshield wipers. It was a bit different in this newer vehicle. We had to look it up in the manual. Tired to use the Bluetooth but it wasn't enabled. Someone going through the features would have been nice.
Jun 11 2017
Pros: Quick pick up and very friendly fellow working at the Hollis location.
Jun 24 2017
Pros: I showed up at the airport to return the car and found out I had been charged an extra hour which was almost the same price as the day. When I brought it up to the employee inside he finished my sentence for me saying he'd take off the extra charges. I was pleasantly surprised!
Cons: My convertible was delivered with the top down and I was not instructed how to put it up. Three minutes later I had figured it out. Really was a non issue.
Jun 25 2017
Pros: Lower cost than picking up at the airport
Cons: The airport markup is waaaaayyy too high!
Jun 26 2017
Pros: all good
Jun 28 2017
Pros: Ease of both pick-up and drop-off.
Jul 1 2017
Pros: Nice , friendly staff
Jul 2 2017
Pros: Friendly staff, easy pick-up/drop-off process, and clean car
Cons: Office was small, and a bit messy
Jul 4 2017
Pros: every thing very friendly help full price was good
car was new and clean
Pros: They were conveniently located in the city center. The agent was by himself when we arrived soon after they opened, but he was very helpful. Perhaps we were scheduled to drop off at the airport location, we were super-upgraded for free.
Cons: Nothing really. If we must, the upgrade was a bit too luxurious (we'd requested an economy car, as it was just two of us with not much luggage, but got a Cherokee. Hmm, extra gas...)
Oct 10 2016
Pros: The car was clean and in good condition; the counter help at pick up in Halifax was very friendly and very informative; the drop off at the airport was quick and easy.
Jul 21 2017
Overall good, gas tank unfilled at pickup
Pros: Friendly representatives, clean car, modern
Cons: Gas tank wasn't completely filled at pickup, didn't notice till started driving
Aug 13 2017
Pleasant Avis ride in beautiful Cape Breton
Pros: The Taurus we rented was in great shape, clean and ready to go as promised. The manager at the Avis outlet in Halifax was courteous and helpful. Though I rented with Kayak, he found my Avid Preferred number in the system and saved me a little more. We immediately drove up to Cape Breton and all over the island. Very enjoyable trip, and the car served its purpose quite well. If we visit NS again, I will certainly rent with this agency.
Cons: Not the franchise's fault, but the road construction on Grafton Street in Halifax, not to mention all over downtown was horrible. This is on the City, with a seeming lack of proper traffic flow analysis before they'd shut down streets. Total lack of signage too.
Oct 4 2017
Halifax to Bangor rental
Pros: I loved getting an SUV for our vacation and the price was very reasonable considering we returned it out of the country!
Pros: Easy pickup and drop off someone coming to vehicle to print your final receipt was perfect
Jul 11 2017
Wish I realized this *wasnt* at the airport
Pros: Car was clean, ready and return hours were flexible. Great location and staff was helpful
Cons: I wish I had realized that this pickup *wasnt* at the airport - cost us $70 to get to downtown Halifax to pick up the car, but the rental was also $400 cheaper to get from downtown as opposed to the airport. the markup is a blatant example of price gauging. Thanks, capitalism.
Oct 23 2015
Close to Cruise Terminal
Pros: Located in the Westin Hotel, this Thrifty rental site was close to the cruise ship terminal. The car was clean, the staff very friendly, and had no problems with the rental process.
Jul 13 2017
Cons: Picking up the car in Halifax took way to long, over 45 minutes which caused us to be an hour late for a wedding. A new (I assume) employee was very slow.....had to ask someone else to step in and move us along faster, in being late, my partner slipped on steps and twisted his ankle, stressful, but all in all, the rest was fine. I had called the rental the day before picking it up to see if I could drop by and fill out the paper work to speed it up, this option was not available to me.
Cons: Gave me a reservation to pick up after the downtown Halifax, Nova Scotia location was closed. Had to hire a cab to take me back to airport, to obtain car, Besides the extra $120.00 canadian for the two cab fares, the whole first day of our vacation lost. Would appreciate your consideration, of reimbursing me the $120.00, as reservation from Kayak the flawed cause.
Jul 27 2017
Pros: The compact size of the Tiguan on the outside was great. The roominess on the inside was good. The service counter personnel were fast, friendly and helpful although a little too eager to try to upsize our rental to a yukon-like behemoth of a vehicle
Cons: The gas mileage was so-so.
Oct 10 2017
Cons: 1) I didn't like that the Alamo office was closed when we dropped off our vehicle. We asked businesses close by and figured out what to do. It should have been mentioned on our rental agreement.
2) We were contacted by Alamo the next day that there was damage to the vehicle. It was marked on our form when we picked up the vehicle but it was not communicated on the receiving end. My husband informed them of this and it was cleared.
We arrived home to find a letter from Alamo requesting us to get in touch with them re: damaged vehicle. My husband called again to inform them of the history. Message was left a few days late stating the letter could be disregarded.
Oct 20 2017
Helpful staff at rental counter
Pros: Helpful suggestions. Maps already marked. Super nice.
Pros: Polite helpful desk staff. Very easy and rapid process.
Cons: Everything was fine with the rental.
Aug 23 2017
Pros: Staff at Halifax were excellent.
Cons: The two telephone reps ( from Timbuck2) did not do anything they were asked to do even though they acknowledged they did.
Vehicle was smaller than advertised even though the disclaimer may have shown that. Our vehicle was not similar to a Chev Tahoe by any standard.
Aug 21 2017
No car due to them overbooking
Pros: Car - clean, quite new
Cons: There was no car for me at the booked location with no idea of when one would be coming in.
There was already another person ahead of me in the list who was also waiting because of overbooking so I did not feel like waiting. They said I could pick up from another location and after getting there by public transport nearly 2 hours later, they tried to charge me an extra 'prime' location fee for the new location...
Sep 22 2017
Pros: Got upgraded good vehicle and good info I could drop at airport with no extra charge.
Cons: Vehicle was gutless poor power, charge for second driver at about $14 per day is ridiculous. Who would pay this? If it was $2 or $3 per day they might sell this option.
Pros: We had a reservation for a compact car, and were offered an upgrade to a larger car at no charge. Had a Hyundai Sonata, very nice car with good fuel economy.
Cons: We arrived at Halifax airport late (9:30 PM), and called the number. No answer. Waited about 10 minutes, called again, go someone to pick us up. Staff should have headsets to be able to answer phone wherever they are, to avoid panic attacks by customers.