Cons: Pick up took almost 2 hours. They forced me to get coverage that I didn't need seeing as though I purchased additional coverage that covered me in Dominican Republic AND my credit card covered me too. They said they didn't have my reservation, then said they don't have my car, then mysteriously the car I reserved and needed showed up. When it did she told me I HAD to take all coverage from them to get into the vehicle and that my card doesn't cover it and neither does the additional insurance I purchased. No I did not rent an exotic car, it was just a Tahoe. This was the WORST rental experience I've ever had and was definitely taken advantage of.
Cons: they gave us a car that had a flat spare tire. When confronted with that fact they just said to call the office if we had any problems. Also we were forced to buy liability insurance. you must return the car with the same amount of gas in the tank or they will charge you twice of gas on the market or make you go fill the tank the way it was when you picked it up.
Cons: The fact that upon arrival my reservation was not the same and was asked to leave a $ 1,000 hold on my account I thought was outrageous especially after asking if I could see it in writing which the sales rep denied and continued to ask for large amount to hold. Insurance rate was also way too high.. which made me feel like if I didn't include they would've sent someone around to cause damage and I'd be force to pay.. Definitely had qualities of a scam... All in all, I did not go further with transaction and had to use a completely different rental company on the spot in order to rent a vehicle. Two thumbs down!!
Car rental locations in San Felipe de Puerto Plata: