10.0
The staff was very very helpful! I hated that the main reason I decided to get a rental car in the first place was because I am traveling alone with multiple bags and didn’t want to struggle loading / unloading with transit. Ended up having to do that anyways because the rental pickup requires a shuttle from the airport. Also, it was extremely confusing to find and I spent about an hour looking where to go. Would prefer if you could call them and they pickup their customers in a van or something from the airport. Other than that, the customer service was AMAZING! Great car, very helpful, respectful and 100% recommend them. Just set your expectations on the airport to pickup location before arriving..Reviewed Aug 19 2021
review from![kayak]()
10.0
ExcellentPros:They gave me much better car, did not want extra money. Customer service is very polite and professional. ThanksReviewed Sep 23 2016
review from![kayak]()
8.4
Cons:The car was supposed to be a convertible but it only had a sunroof.Reviewed Sep 6 2016
review from![kayak]()
3.6
Pros:Rental specified a car from their "special" class and paying for, and i ended up with their cheapest car class despite the 100 buck difference between their cheapest A class and "Special". On-site the staff told me that their special division entailed a class A car, which is very misleading! So despite being a long term Gold Reward member i was not even given the courtesy to speak to their manager to sort this one out. Going back to AvisReviewed Sep 5 2016
review from![kayak]()
4.0
Wrong car and unfriendly staffCons:Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time. Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning. On top of that the staff was unfriendly. Will avoid that company in future.Reviewed Aug 15 2016
review from![kayak]()