Hertz Car Rentals in Stockholm from $23/day

10.0 Excellent

Van

Jul 13 2017

Outstanding Experience

Pros: We easily added a second driver at pick up. The return was just as effortless. The Hertz service was impeccable and we will rent with them again when we are in Stockholm.

4.0 Mediocre

Economy

Jun 27 2017

Expect at least an hour to pick up

Pros: Lots of people staffed

Cons: Location isn't convenient for pick up. Takes at least an hour to pick up.

4.0 Mediocre

Economy

Jun 27 2017

Need to clarify car type

Pros: Tolls were included in the price

Cons: Kayak, need to do a better job clarifying the type of car listed at the specific price. Felt uncomfortable when we arrived and were told we'd booked an electric car - which isn't a bad option, except that we were traveling in an unfamiliar country and weren't accustomed to the recharging requirements, locations etc. Had to pay extra to switch.

10.0 Excellent

Economy

Jun 13 2017

Pros: Great car, easy transportation from and to the airport. Great costumer service!

Cons: Nothing

4.8 Okay

Economy

Mar 17 2017

Hard to change cars and find people

Cons: The window was broken, there were scratches everywhere that was not documented. We were not charged at the end but spent many hours finding someone to look over the car (it was automated service where the keys were just dropped off with us) They gave us an electric car, which we didn't want. They said they tried to call us but because international number, could not reach. They could have emailed us. All in all, we spent about 4 hours figuring out how to change cars and report the scratches. In addition, dropping off the car at Oslo airport was not clear at what location they were.

10.0 Excellent

SUV

Mar 7 2017

Well done

Pros: Nice car, good service, no hassles.

10.0 Excellent

Intermediate

Sep 23 2016

Excellent

Pros: They gave me much better car, did not want extra money. Customer service is very polite and professional. Thanks

8.4 Excellent

Convertible

Sep 6 2016

Cons: The car was supposed to be a convertible but it only had a sunroof.

3.6 Mediocre

Convertible

Sep 5 2016

Pros: Rental specified a car from their "special" class and paying for, and i ended up with their cheapest car class despite the 100 buck difference between their cheapest A class and "Special". On-site the staff told me that their special division entailed a class A car, which is very misleading! So despite being a long term Gold Reward member i was not even given the courtesy to speak to their manager to sort this one out. Going back to Avis

5.2 Okay

Convertible

Aug 28 2016

Late deposit refund

Pros: Pickup and dropoff went fast and smoothly.

Cons: Before I could pick up the car, I had to pay a 2500 SEK deposit (= 260 euro). After bringing the car back, I had to wait 8 days for Hertz to pay back the deposit. Also, they only accept VISA and mastercard.

4.0 Mediocre

Convertible

Aug 15 2016

Wrong car and unfriendly staff

Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time. Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning. On top of that the staff was unfriendly. Will avoid that company in future.

10.0 Excellent

Full-size

Jun 27 2016

Cons: I would have liked to have a better insurance package with a lower additional cost but I guess all rentals have the same deal. But if would have been nice if there was a possibility. Many thanks Ellie

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