Guest Reviews
Overall Rating
7.4
Good
Based on 3,866 reviews
Cleanliness
8.4
Comfort
8.2
Pickup/Dropoff
7.8
Value for money
7.7
Hertz car rental prices in Stockholm
| Economy | $21/day | |
| Compact | $22/day | |
| Intermediate | $23/day | |
| Standard | $23/day | |
| Full-size | $35/day | |
| SUV | $37/day | |
| Mini | $21/day | |
| Premium | $35/day | |
| Van | $56/day | |
| Luxury | $41/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
4.8
Cons: Booked an Audi A1 they wanted to give me a electrical Toyota, after some complaining I got a slightly larger Hybrid Toyota still not a comparable car to Audi. Extended for one day they charged as much as I payed for 4 days. There are better options...
review from
-
3.6
Cons: The car was programmed for a weird language and we could not control anything.
review from
-
10.0
Pros: Easy! Nice car! Great! Very helpful staff!
review from
-
7.2
Cons: Poorly marked, unattended drop-off
review from
-
2.0
The WORST car rental EVER, hands down!
Pros: The car got me where I needed and wanted to go on a mechanical level. On every other possible level this rental was a disaster and I honestly cannot believe that is the quality of service that Hertz delivers in Sweden. Never again!
Cons: False advertising, including misrepresentation of location of Hertz facility and rates quoted vs. charged. Zero customer service: literally, from the time I arrived in Sweden and spoke to a incredibly cold and unprofessional Hertz representative on the phone as I sought help in locating the car to the long walk I had to make in an industrial area with no lighting (I am a 64 year old woman traveling alone) to the empty customer service desk greeting me upon arrival to multiple unexpected charges that I could not decline without cancelling my entire contract to the broken GPS that sent me a total of 3'hjureniutnof my way, to same treatment returning the car.... I travel constantly and I have NEVER had such a bad experience with a major brand like Hertz, which I have relied upon in the past for excellence in service and reliability. I am a mediator, and this experience reminded me of why litigious people are so quick to make a claim against a big corporation: there were real damages here. But because I am a mediator I also know that this could have been solved multiple times along the way at almost no cost to Hertz. I won't be contacting you again on this matter, but really: you need to fix this or lose your brand value in Sweden, where there is real competition for the business.
review from
-
10.0
Rental at ARN airport location
Pros: Pleasant and efficient personnel. Existing vehicle dings clearly stated.
review from
-
6.0
Rental return at Sveav. 155
Pros: Decent price for vehicle and duration. Volvo XC60 very comfortable and roomy; diesel mileage good for the D5 engine.
Cons: Annoying to return to an unmanned station. Could have been closer to public transportation. GPS had a hard time finding the location - Stockholm has lots of construction....
review from
-
10.0
Outstanding Experience
Pros: We easily added a second driver at pick up. The return was just as effortless. The Hertz service was impeccable and we will rent with them again when we are in Stockholm.
review from
-
4.0
Need to clarify car type
Pros: Tolls were included in the price
Cons: Kayak, need to do a better job clarifying the type of car listed at the specific price. Felt uncomfortable when we arrived and were told we'd booked an electric car - which isn't a bad option, except that we were traveling in an unfamiliar country and weren't accustomed to the recharging requirements, locations etc. Had to pay extra to switch.
review from
-
4.0
Expect at least an hour to pick up
Pros: Lots of people staffed
Cons: Location isn't convenient for pick up. Takes at least an hour to pick up.
review from
-
10.0
Pros: Great car, easy transportation from and to the airport. Great costumer service!
Cons: Nothing
review from
-
4.8
Hard to change cars and find people
Cons: The window was broken, there were scratches everywhere that was not documented. We were not charged at the end but spent many hours finding someone to look over the car (it was automated service where the keys were just dropped off with us) They gave us an electric car, which we didn't want. They said they tried to call us but because international number, could not reach. They could have emailed us. All in all, we spent about 4 hours figuring out how to change cars and report the scratches. In addition, dropping off the car at Oslo airport was not clear at what location they were.
review from
-
10.0
Pros: Easy! Nice car! Great! Very helpful staff!
review from
-
10.0
Rental at ARN airport location
Pros: Pleasant and efficient personnel. Existing vehicle dings clearly stated.
review from
-
10.0
Outstanding Experience
Pros: We easily added a second driver at pick up. The return was just as effortless. The Hertz service was impeccable and we will rent with them again when we are in Stockholm.
review from
-
10.0
Pros: Great car, easy transportation from and to the airport. Great costumer service!
Cons: Nothing
review from
-
4.8
Cons: Booked an Audi A1 they wanted to give me a electrical Toyota, after some complaining I got a slightly larger Hybrid Toyota still not a comparable car to Audi. Extended for one day they charged as much as I payed for 4 days. There are better options...
review from
-
3.6
Cons: The car was programmed for a weird language and we could not control anything.
review from
-
2.0
The WORST car rental EVER, hands down!
Pros: The car got me where I needed and wanted to go on a mechanical level. On every other possible level this rental was a disaster and I honestly cannot believe that is the quality of service that Hertz delivers in Sweden. Never again!
Cons: False advertising, including misrepresentation of location of Hertz facility and rates quoted vs. charged. Zero customer service: literally, from the time I arrived in Sweden and spoke to a incredibly cold and unprofessional Hertz representative on the phone as I sought help in locating the car to the long walk I had to make in an industrial area with no lighting (I am a 64 year old woman traveling alone) to the empty customer service desk greeting me upon arrival to multiple unexpected charges that I could not decline without cancelling my entire contract to the broken GPS that sent me a total of 3'hjureniutnof my way, to same treatment returning the car.... I travel constantly and I have NEVER had such a bad experience with a major brand like Hertz, which I have relied upon in the past for excellence in service and reliability. I am a mediator, and this experience reminded me of why litigious people are so quick to make a claim against a big corporation: there were real damages here. But because I am a mediator I also know that this could have been solved multiple times along the way at almost no cost to Hertz. I won't be contacting you again on this matter, but really: you need to fix this or lose your brand value in Sweden, where there is real competition for the business.
review from
-
6.0
Rental return at Sveav. 155
Pros: Decent price for vehicle and duration. Volvo XC60 very comfortable and roomy; diesel mileage good for the D5 engine.
Cons: Annoying to return to an unmanned station. Could have been closer to public transportation. GPS had a hard time finding the location - Stockholm has lots of construction....
review from
-
4.0
Need to clarify car type
Pros: Tolls were included in the price
Cons: Kayak, need to do a better job clarifying the type of car listed at the specific price. Felt uncomfortable when we arrived and were told we'd booked an electric car - which isn't a bad option, except that we were traveling in an unfamiliar country and weren't accustomed to the recharging requirements, locations etc. Had to pay extra to switch.
review from
-
4.0
Expect at least an hour to pick up
Pros: Lots of people staffed
Cons: Location isn't convenient for pick up. Takes at least an hour to pick up.
review from
-
4.8
Hard to change cars and find people
Cons: The window was broken, there were scratches everywhere that was not documented. We were not charged at the end but spent many hours finding someone to look over the car (it was automated service where the keys were just dropped off with us) They gave us an electric car, which we didn't want. They said they tried to call us but because international number, could not reach. They could have emailed us. All in all, we spent about 4 hours figuring out how to change cars and report the scratches. In addition, dropping off the car at Oslo airport was not clear at what location they were.
review from
Other suppliers in Stockholm scored
Where can I find Hertz car rentals in Stockholm?
Master Samuelsgatan 71, Hertz car rentals
Address
Master Samuelsgatan 71Phone
+46 8454 6250Top Tips For Renting a Car from Hertz in Stockholm
- 25% of our users found rental cars from Hertz in Stockholm for $26 or less
- Book your rental car from Stockholm in Hertz at least 1 week before your trip in order to get a below-average price
- Economy rental cars from Hertz in Stockholm are around 47% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Stockholm
How much does it cost to rent a car from Hertz in Stockholm?
On average a rental car from Hertz in Stockholm costs $35 per day.
What is the most popular rental car from Hertz in Stockholm?
Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in Stockholm.
How many car rental locations does Hertz have in Stockholm?
Hertz has 19 rental locations in Stockholm. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Arlanda Airport (ARN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Arlanda Airport (ARN)?
Yes
Does Hertz have a car rental location at the airport: Bromma Airport (BMA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Bromma Airport (BMA)?
Yes
Does Hertz have a car rental location at the airport: Vasteras/Hasslo Airport (VST)?
No (According to our data)
Does Hertz offer shuttle or airport pick-up services from Vasteras/Hasslo Airport (VST)?
No (According to our data)