10.0 ExcellentJul 21 2020
Pros: Staff was very professional and courteous.Cons: I had ordered a truck but when I arrived, one was not available. I was given a Tahoe as a replacement which worked out but if I had really needed a truck, I would have been very disgruntled.
9.6 ExcellentNov 5 2019
Pros: Very nice staffCons: When do I get my deposit back
9.6 ExcellentSep 10 2019
Pros: Robyn, the manager of the Santa Rosa office went above and beyond to help me book a last minute car. She even followed up after my trip to ensure my satisfaction. Thank you Robyn!
8.0 ExcellentJun 14 2019
Cons: There wasn’t a car available when we arrived even though we had a reservation. If someone hadn’t dropped one off our wait would have been even longer. They gave me wrong information about getting picked up. The actual check out process took over half an hour. It all made us late for our meeting.
10.0 ExcellentJun 7 2019
Pros: The employees were really helpful and nice.Cons: Having the car available when we arrive so we don’t have to wait 20 plus minutes.
8.0 ExcellentMay 26 2019
Pros: The drop off was great!
10.0 ExcellentDec 10 2018
Customer service was A+, we were upgraded to a suburban.Pros: Customer service and the vehicle was upgraded for us to keep us happy.
4.0 OkaySep 8 2018
First Class InefficiencyPros: NothingCons: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk).
Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in.
Given the circumstances, I took the dirty, un-gassed car immediately.
Not a great way to start a day.
I've used airport Enterprises with much ease in the past but may now switch to another company.
10.0 ExcellentApr 15 2017
Staff ServicePros: Initially the only car available was not satisfactory. Staff went out of their way to find a Toyota Camry which we first selected. The car was in perfect condition and served us well on our travels to Long Beach, CA.
Check-in staff were friendly and helpful. Overall it was an excellent rental experience.
2.0 MediocreMar 28 2017
I made a reservation for a car that doesn't existPros: Enterprise called me within 30 minutes of making the online reservation to tell me they were out of cars.Cons: No cars were available for rent.