Santa Rosa Car Rentals

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Santa Rosa car rental reviews and directory

Hertz
Car rental reviews:
Okay (5.9, null reviews)
Car rental locations in Santa Rosa:
2 locations
Hertz
Locations in Santa Rosa
1235 Santa Rosa Ave
+1 707 575 0440
2200 Airport Blvd
+1 707 528 0834
  • 5.4
  • 6.8
  • 6.2
  • 5.2
  • 5.7
Recent reviews
10.0 Excellent
Jul 5 2016
Extremely nice and helpful staff members
Pros: Extremely nice, attentive, and helpful staff member at the Sonoma County Airport terminal/ Hertz counter. He was even able to make a change that the phone-rep couldn't. When trying to make changes on the phone earlier, the rep was very kind and tried to help as much as she could.
Cons: The car had some minor damage, which wasn't inspected or logged by anyone as we picked up the car. This was never a problem, but we felt the need to take photos to be sure.
2.0 Mediocre
Dec 28 2016
What? You don't have a car? Why did you confirm my
Cons: I made a reservation. I called to ask a question and the woman who answered the phone said oh we don't have any cars today. Corporate is completely over booking us. it's a good thing I called or I would have shown up there to rent a car and been told they have no more cars.
2.0 Mediocre
Mar 29 2017
Pros: Nothing
Cons: Ryder customer service
8.0 Excellent
Apr 6 2017
Pros: Nice car, comfortable
Cons: Had to wait a long time in Santa Rosa for the car to be ready. (One hour after our flight arrived)
2.0 Mediocre
May 30 2017
Cons: I was not told when I rented through Kayak I would have to take a taxi to get the car. What little I saved from renting through kayak was totally lost as I had to spend money to take a taxi to get the car and to return it. This was totally a bust and I will never rent through kayak again. I intend to write a yelp review and let everyone know how I was deceived.
10.0 Excellent
May 2 2016
Cons: I didnt like that you sold me insurance of another company
2.0 Mediocre
Jul 18 2016
Horrible Experience!
Pros: Nothing!
Cons: We never got a car. I was told they rented all the cars to others and did not have one for us. I called to tell them we were on our way and they could not find our reservation. Then they found it and said they couldn't find it because I put it in my husbands name. We both have the same name. Worst experience we ever had. We needed to get to the airport.
2.0 Mediocre
Oct 24 2016
Was not told extra charge would apply to drop off.
Cons: Poor customer service in not insuring I understood office would be closed and airport office would charge for intercity drop off. So 24 hour rental was not 24 hour and rental cost 30$ more than if I had just rented from airport from the start. Agent had plenty of time to shoot the breeze about cats
10.0 Excellent
Nov 9 2016
The customer service was outstanding !!
Pros: Lisa was the associate who handled my car rental agreement. She was very personable and extremely helpful. I will definitely come back to Hertz again when I need to rent a car.
2.0 Mediocre
Dec 29 2016
Pros: I called Hertz to ask a question about my car reservation and they said there was NO reservation. I have filed a complaint with AMEX. I want my money returned as Hertz said they did not have a reservation and I was forced to pay for a MUCH more expensive option.
Budget
Car rental reviews:
Good (7.2, 34 reviews)
Car rental locations in Santa Rosa:
2 locations
Budget
Locations in Santa Rosa
2266 Airport Boulevard
+1 707 528 2195
976 Santa Rosa Avenue
+1 707 528 2964
  • 6.9
  • 7.7
  • 7.4
  • 7.4
  • 6.6
Recent reviews
8.8 Excellent
Nov 8 2015
DROP OFF AT OTHER LOCATION
Pros: EASY DROP OFF -FAST PICK UP
Cons: PRICE FOR DROPING OFF AT DIFFERENT LOCATION COULD BE LESS
2.0 Mediocre
Sep 15 2017
Very confused
Cons: We rented the car - went to pick it up and he said he didn't have a reservation under my name. Showed him the reservation receipt email - he then said I don't have a car available. Then something came up where he thought he had one - with a cracked windshield. He said he'd give us a discount. Tried to rent that one out but there was a hold on it. He said ok, I can get another car let me have your card. I had my debit card. Said it wouldn't pass the credit check. He said my credit must be bad. !!! My husband tried his - same thing. We don't have credit cards. We have rented numerous times with our debit cards, never with an issue. I have now been charged for the insurance. This car rental was for a very important occasion. Extremely upset and very confused.
6.8 Good
Mar 13 2017
Horrible customer service in Santa Rosa
Pros: I was surprised how nice the Ford Focus was
Cons: Customer service representative at pick up in Santa Rosa could have cared less. I asked for a drop off in on place and he put another on the contract without telling me. It was very inconvenient. I called to complain and there was nothing they could do and they offered no help or restitution
4.4 Okay
Nov 7 2015
Never Again
Pros: The agent at the Santa Rosa Ave. facility was phenomenal. He tried to change my flat tire and got me a different vehicle when he realize we didn't have the key to unlock the Lugnuts on the Volkswagen.
Cons: I rented my car at the Santa Rosa airport facility. A walk around of the car was not done. I was handed the keys and told the car was out the door and to the left. It was dark and there was a huge parking lot to my left. I had to press the door lock on the key fob to even locate my car. The next morning, I had a flat tire, so could not return the vehicle on time, after waiting two hours for roadside assistance and eventually canceling it. I was charged an extra day and a late return fee, which I was assured would be refunded. I tried to call the manager at the Santa Rosa airport facility, but could never reach a person. I was repeatedly transferred over to the national reservation line, where I was treated rudely and abruptly buy all four agents I spoke with. The final one, was the worst. I asked to speak to his supervisor and he told me that he was the supervisor. I was appalled at the treatment and the service I received. In desperation, I finally called a Hertz agent at the Santa Rosa airport, knowing the counter was directly adjacent to the Budget counter, and asked that the Budget agent call me. I never received a call. I will never rent from Budget again
7.6 Good
Dec 28 2015
Not very happy with my rental experience
Pros: The counter agents were very nice and the cars are super close to the terminal.
Cons: There was a very loud clunking sound that came from what I assume was the transmission. It was disconcerting - I was afraid that I would be stranded 25 miles north of the airport. Also, I guess I should have been more knowledgeable, but I was charged a whole day rental fee for being 30 minutes later than the time the counter agent reminded me that I was turning it in. He did not mention that that was beyond the "grace period" The person to whom I gave the contract didn't say anything - the charge just showed up on my credit card.
3.6 Mediocre
Sep 19 2016
Not Clean, Not Clean!!!
Cons: The car seemed as if it hadn't been cleaned from the last occupant. I found paper wrappers and other detritus in the back seat and trunk. The windows and side view mirrors had been poorly cleaned and were a big distraction driving on the road.
10.0 Excellent
Oct 6 2016
Excellent customer service.
Pros: Budget representative was kind and helpful.
10.0 Excellent
Oct 8 2016
Pros: The people who work at Budget in Santa Rosa are so nice!!!!
10.0 Excellent
Nov 16 2016
Pros: The pick up was smooth and quick. The car was so cute and worked great for me. Had plenty of features for an economy car.
2.0 Mediocre
Nov 19 2016
Poor service
Cons: Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.
Enterprise
Car rental reviews:
Excellent (8.3, 13 reviews)
Car rental locations in Santa Rosa:
4 locations
Enterprise
Locations in Santa Rosa
1621 Cleveland Ave
+1 707 545 2888
2200 Airport Blvd
+1 707 570 3600
2979 Corby Ave
+1 707 579 5664
3155 Santa Rosa Ave
+1 707 536 0011
  • 8.3
  • 8.7
  • 8.3
  • 8.3
  • 8.0
Recent reviews
9.6 Excellent
Mar 1 2017
Pros: really nice staff. Nice car
10.0 Excellent
Mar 6 2017
Pros: Good service car n price. Thnk you. Martin
2.0 Mediocre
Mar 28 2017
I made a reservation for a car that doesn't exist
Pros: Enterprise called me within 30 minutes of making the online reservation to tell me they were out of cars.
Cons: No cars were available for rent.
10.0 Excellent
Nov 26 2016
Wonderful staff
Pros: All of the staff were wonderful but Kenny took great care of us!
8.4 Excellent
Mar 6 2017
Good
Pros: Pick-up attendant was very accommodating after we realized that I had accidentally selected a different location.
Cons: There was a discrepancy at drop off related to whether I had accepted liability coverage. I was told the pick-up location would call to resolve it and help me get an accurate receipt. That has not happened and when I called their phone number, I am unable to get through to anyone
10.0 Excellent
Apr 15 2017
Staff Service
Pros: Initially the only car available was not satisfactory. Staff went out of their way to find a Toyota Camry which we first selected. The car was in perfect condition and served us well on our travels to Long Beach, CA. Check-in staff were friendly and helpful. Overall it was an excellent rental experience.
Avis
Car rental reviews:
Good (7.0, 6 reviews)
Car rental locations in Santa Rosa:
2 locations
Avis
Locations in Santa Rosa
2266 Airport Boulevard
+1 707 571 0465
976 Santa Rosa Avenue
+1 707 542 2687
  • 6.8
  • 7.6
  • 6.8
  • 6.4
  • 7.6
Recent reviews
8.8 Excellent
Mar 2 2016
Pros: Small airport, no wait, easy transaction.
4.8 Okay
Jan 20 2017
Pros: They closed down before quitting time. It was horrid.
10.0 Excellent
Mar 3 2017
month long rental
Pros: Great brand new Chevy malibu. Turns off when car is stops and comes back to life when break is let off - great mileage.
2.0 Mediocre
Jul 21 2017
No agent- Awful Experience
Cons: When we arrived from our flight the Avis agent was not there. Agents from other rental car companies told us, and other travelers, that the Avis agent decided to go home early. We were there before the counter closed at 9:30 pm. I will never rent from Avis again!
9.6 Excellent
Nov 29 2016
Pros: The price they quote is the price you pay. In, out and you are done. Return was easy as well.
Cons: Wrong windshield wipers were installed. Had to pay for new ones. Made it inconvenient to resolve issue.
National
national
Car rental locations in Santa Rosa:
1 location
National
Locations in Santa Rosa
2200 Airport Blvd
+1 707 570 3600
Sixt
Car rental locations in Santa Rosa:
1 location
Sixt
Locations in Santa Rosa
2200 Airport Boulevard
+1 707 523 1676
58 travelers who rented a car in Santa Rosa gave the car agency they used an average rating of 6.5

Car Rental Locations in Santa Rosa

Santa Rosa