Pros: We drove 12000 Kilometers in 4 Weeks from Calgary down to Arizona, all up along the east coast to Vancouver and back to Calgary. Enterprise gave us a permit to enter all the USA without any extra charge, big thanks for that! The guys from the front desk were super friendly and helpful to us. At least they shuttled us to the airport for free after we returned the car. The rental price was 704 CAD incl. TAX. the price couldn't be better. We are happy that we choosed Enterprise.
Jun 13 2016
Pros: Very friendly staff. In and out quickly.
Jun 21 2016
Pros: clean, comfortable, roomy,and easy to drive.
Cons: had to ride 30 minutes to pick up car, cost $35 to pick up or pay $125 more to pick up at the airport. this is terrible! They had the same car at the airport! Never will book like this again.
Jul 14 2016
Pros: Staff waitted for us to arrived because our flight was delayed, just wish they had told me I could keep the car for the week for the same price. I rushed to return car and I still had an extra day
Sep 5 2016
Wouldn't pick up after stating they would.
Cons: Asked for pick up from my office, and was told that that would be fine even though it was a bit out of the location's range. When I called in the morning to verify, I asked to be picked up from home, which is about a KM from my office, I was told that it was too far out of range. This caused me to be late for my meeting.
Will never use Enterprise again.
Oct 16 2016
Pros: Friendly, good value, clean and comfortable car. We booked a Standard size vehicle, and on inspection the agent decided the tires were not good enough, so asked if we would mind waiting 5 minutes while another car was prepped. No hard sell on extras!
Cons: The return process is slow compared to an airport location, with no dedicated check-in lane. It was busy when we arrived at noon on Saturday, so a slight wait to check and clear the car.
Cons: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
Sep 11 2016
Lacks Early Flight Accomodations!!
Pros: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Cons: SUV windshield was filthy and cleaned it ourselves so we could see clearly.
Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in
No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
Pros: Efficient service at rental and return
Offered to drop me off somewhere when I returned car and he saw I didnt have a ride waiting
Good price for the amount of time that I had the car (especially considering summer, stampede)