Pickup Fail, Staff Rude, Hidden Charges SHAM!
Pros: The car itself was clean and comfortable; congrats on doing the bare-minimum.
Cons: My flight was delayed a few hours, which is not uncommon right? I called with the intention of letting them know I would be there at 5pm instead of 2pm, but there was no answer. I figured, I'll just arrive late, after all 5 isn't that late for an airport car rental business. I arrived at Long Beach airport, and asked around and no one had heard of Ace/Allied. There were lots of other car rentals onsite that I could have rented from, but I decided to call the business number for a pick-up shuttle, and luckily someone answered and said the shuttle would be there shortly. It was not. I called 3 more times, about every 20 minutes, and each time, they said they were on their way. After an hour of waiting, I took a taxi to the offsite rental office, which was a 5 minute drive (20 min walk, just past the point of being too far to walk on a hot day with luggage). I arrived as the woman (Erin) was waking out the door. I said, I'm here to pick-up my car. She gave me the worst look and said "We're closed." Shocked, I asked what time they close. "6:00" I look at my watch and said, "It's 6:04." I went on to tell her the only reason I was even late was because I've been waiting an hour for the pick-up shuttle that never materialized. She proceeded to give me a ton of attitude; apparently the business number rings their central location and the people there didn't call her to let her know... which she blamed ME for. Eventually, she agreed to give me the car (I had already paid for), but not without complaining that she would "have to start all the computers again" with a huff, and that she was "doing me a favor by even renting me the car." There were lots of fees not included in the price paid online, so what I had thought was the cheaper option actually ended up costing hundreds more, and was in no way worth the trouble, considering the terrible experience I had with Erin. Save your money and your sanity, and rent from one the of the onsite companies like Enterprise or Budget. I've used them before and they are fantastic. Erin actually left me in tears because she was so mean, which has never happened to me in a customer experience.