Pros: Incredible rooms and loved the penthouse patio and gym.
Pros: It said "Suite." I thought, "sure."
But it was a REAL SUITE.
A fully equipped kitchen. An ample dining table. A living room with with sofa and TV.
A huge room with two Queen sized beds.
Cons: The bathroom wasn't cleaned to my liking.
I sensed a trace of urine smell. But I have a very discerning nose.
Pros: Sure, we could have stayed at the Sheraton in Centretown (in fact, we have previously), but for basically the same price, we got a real suite: two bathrooms, a large dining/sitting area, kitchen, and balcony. Now, we didn't really need all of those amenities, but it was nice to sprawl out on the couch to watch TV and munch on leftovers from Good Eats (a great little restaurant down the street), rather than sit on our bed like we would at a regular hotel. The rooms were clean. The setting was quiet, even though we were still on the edge of Centretown. And the fitness center was quite good. If you like warm cookies or mood music in your lobby, then you might be disappointed. Otherwise, this is a very good hotel option to compare against the other downtown chain hotels, and a terrific option if you are considering an extended stay.
Pros: I have stayed at Albert at bay a couple times and enjoyed each stay. Never any problems. Staff is very helpful and courteous. Hotel is within walking distance of down town. I really love the kitchen and spacious spaces. This is a great hotel for families staying for a few days to see the city because you can offset the price of the room by having some meals, snacks etc in your room with the well equipped kitchen.
The Albert at Bay Suite Hotel provides tasteful accommodations in a convenient location to all that Ottawa has to offer. including some of the most impressive museums and artifacts found in the country. Each oversized suite features up-to-date amenities to ensure that the comfort and well-being of each guest is a high priority. Suites range from 650-1200 square feet. Newly renovated. The Albert At Bay Suite Hotel is a fully non-smoking hotel and offers complimentary wireless high-speed Internet in all guest suites, meeting rooms and throughout the rest of the hotel. Complimentary Local Calls,morning Newspaper. Suite includes tea, coffee, cream, sugar & cookies. Wireless High speed Internet throughout hotel. Incoming Faxes. Use of Fitness Centre and Saunas.
Pros: The room was large. Staff was excellent. An excellent choice for anybody.
The smoke-free Les Suites Victoria, an Ascend Hotel Collection Member in Gatineau, is near the Byward Market, Royal Canadian Mint, Parliament Hill, Rideau Centre and more. Enjoy hotel amenities such as a restaurant, meeting space, free WiFi, free daily newspapers and more. Get to know the city then relax in your room featuring a 42-inch TV, hair dryer, coffee maker and more. Discover the city with ease when you stay at Gatineau hotels like our Les Suites Victoria, an Ascend Hotel Collection Member. Book now. Limited parking is available for $15 + Taxes/ Night.
Pros: Everything was excellent. The location was great and the host was outstanding!
Pros: Totally awesome Could not ask for more, will b back
Pros: good service.. amazing breakfast
Cons: Need a bigger tv in the room
Located in downtown Ottawa, Auberge des Arts Bed and Breakfast is within 657 feet from the Byward Market. It features free Wi-Fi access throughout and a daily hot breakfast. The guest rooms have either shared or en suite bathroom facilities. Each offers air conditioning and a TV with cable channels. Some include a microwave and fridge. At Auberge des Arts Bed and Breakfast you will find a shared kitchen. Other facilities offered include a laundry. The property offers free parking. The bed and breakfast is 1,969 feet from the Ottawa Convention Centre and the Rideau Canal. Parliament Hill and Rideau River Falls are both 0.6 miles away.
Situated in Wakefield, this bed & breakfast is 4.1 mi (6.6 km) from Wakefield Covered Bridge and within 12 mi (20 km) of Eco-Odyssee and Gatineau Park. Mont Cascades and Gatineau Park are also within 12 mi (20 km).
Pros: Food was amazing, super clean, very nice service overall!
Pros: Piscine et chambre
Pros: There is a nice pool outside with 2 hot tub. There is also a inside pool with 1 hot tub.The staff was great. Everyone greeted you.The hallway were awesome and the restaurant down stair was great.The restaurant is called Aroma.
Cons: Not much I didn't like.
Pros: Verry clean ,Verry good service,high quality meals I will return there pretty soon
Cons: Nothing negative to say
Pros: I loved everything about the hotel except the price for the room I was in, it was an average room
Pros: This hotel has one of the finest dining at reasonable prices. Fast service clean and friendly. It's the perfect place to pamper yourself and enjoy your evening without having to go outside. I Highly recommend this hotel kid friendly also
Cons: This hotel is perfectly located close to museums and the local sites
Pros: Large variety of activities.
Pros: The foods were delicious and the staff were very kinds and professional. We enjoyed the spa and the outdoor pool and the view was just stunning.
Cons: There were no water machine and wet towels in the gym.
Pros: Staff was very kind
Pros: (1)Beautiful location if you don't mind a little drive to Ottawa.(2) Concierge was extremely lovely , kind and helpful. Rooms are nice and spacious.(3) Restaurant food at hotel and casino is pretty good.(4) hotel is lovely on nice location with great view
Cons: (1) the steam room , shower area is not kept dry enough . (2) We did get charged twice for breakfast and if I did not catch it, would have paid twice for the same meal.(3) No easily accessible stairways to avoid inefficient elevators.(4)No ventilation BR.
Pros: Location, pools, food...
Cons: Glasses had lipstick, all of them. Room was very dirty,dust.Bathroom floor very sticky around toilette and housecoats where dirty with stains on inside and used Kleenex in pocket. Showercurtain was absolutely filthy. And duvet did not have a duvet cover
Pros: The location is beautiful, and near the cyclist rode.The restaurant are very good and the pool is very nice.The bed is very confortable
Cons: i don't like the rug :-(..... in the roomit smelted not good.
Picture yourself in Gatineau-Ottawa where a lake, a beach, dinner with a show, a night at the Casino, a day at the spa, a walk through a lobby filled with Dale Chihuly's blown-glass art work and lounging alongside a clear blue pool awaits you. Don't wake up - it's OK to be day-dreaming. The Hilton Lac-Leamy hotel has it all! Hilton Lac-Leamy Hotel features 349 luxurious hotel guestrooms, including 37 suites and 35 Executive rooms, 46,965 sq. ft. of meeting and banquet space including an 1,100 seat state-of-the-art theatre, a world-class casino, luxurious 17 treatment room spa, three Executive floors with a private Executive lounge, valet and complimentary self-parking (over 3000 parking spaces), state-of-the-art fitness centre, indoor and outdoor heated pools open year-round, Norwegian sauna baths, high-speed internet access, six restaurants and 24-hour room service including the CAA/AAA Five-diamond award-winning Le Baccara at the Casino, three bars and lounges including our famous cigar lounge Bacchus, 85 kilometers of cycling and jogging trails leading to the renowned Gatineau Park, two lakes for guaranteed in-room exceptional lake views, and three gift boutiques. Hilton Lac-Leamy Guestroom features bed and bath amenities from the Hilton Serenity Collection, in-room safes, mini-bars, complimentary in-room coffee or tea, high-speed Internet access, spacious work desk, three dual-line telephones with voice mail and data port, CD players in all guestrooms, Hilton alarm clocks with MP3 capabilities, and 24 hour in-room dining. The Hilton Lac-Leamy hotel is adjacent to the spectacular Casino du Lac-Leamy, located in Ottawa-Gatineau, Canada, on the shores of Leamy Lake, only five minutes from downtown Ottawa, the Nation's Capital, home of the Ottawa Senators hockey club. The complex is also located only 25 minutes away from the Ottawa International Airport and 15 minutes away from the Ottawa Train station. The region of Ottawa has many attractions that are just minutes away from our hotel, including Parliament Hill, The National Gallery of Canada, museums, The Rideau Canal, the world's largest skating rink, Gatineau Park and much more. The Hilton Lac-Leamy hotel is a superb location in the heart of a region renowned for its culture and green spaces - it happens at the Hilton! Travel Should Take You Places.
Its about the luxury of returning to a spacious thoughtfully furnished suite after a full day of meetings. Its about the ease of having concierge attend to your errands. Its about the convenience of being in a central location - where business and lifestyle services surround you. Its about access to private boardrooms and communal spaces for both business and pleasure. Its about the relief of having a fitness centre and personal trainer at your service. Whether travelling for business or pleasure or a temporary relocation - your stay at SMR Ottawa will be sophisticated productive and luxurious.
Cons: The front desk staff was rude and very condisending, the staff at the morning buffet was also clearly not in a good mood and was very short with us when asked any questions over all I wouldn't return to this hotel due to my interactions with staff, which is a shame because it does have a good location
Pros: I loved the bed. It was super comfortable.
Excellent hotel. Great price for what you get.
Clean. Hardy breakfast.Good snack bag for later.
Pros: This was a roomy one bedroom apartment with accommodations for additional people to sleep in the living room (on the pullout sofa bed).
Cons: The kitchen and sofa were a bit dated but convenient.
Pros: Very nice place for breakfast along with excellent food. Rooms are very spacious; I had kitchen, two dining tables, a separate living room with two nice sofa beds and another separate room for the queen bed along with two 46 inch TV's. Awesome staff people.
Cons: Remote control for the TV's are a bit complicated but I got them to work. There's a busy bar right across the street which can be noisy during weekends.
Pros: Free breakfast and internet. Really huge room. Well located. Good price. Access to a full kitchen.
Cons: Mattress too soft. Couch not so comfy (and stinked a little). Breakfast sandwich not really good (but there's a lot more than that to eat for breakfast).
Pros: We expected a hotel room, but we got a small apartment with a full kitchen, dining room, and living room.
The amenities have been updated and were quite adequate. It is an older building and the hallways and elevators are dated, but don't let that fool you, the room was very nice.
I especially liked that they had very large screen TVs in the living room and bedroom on regular Rogers Cable, not the crappy Hotel system that won't let you watch regular TV in HD.
Breakfast was excellent with a large variety of options and EXCELLENT coffee. They didn't mention it, but there is a second room for breakfast across the hall on the other side of the elevators if the main dining room is crowded.
Easy walking distance to Parliament Hill, Rideau Canal, and the ByWard Market
Cons: The elevators are small, slow and cramped. Six people max per car.
Having to pay extra for parking, but it seems to be the norm in Ottawa.
The Business Inn puts you within a 10-minute drive of Parliament Hill and National Gallery of Canada. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Conveniences like kitchens are in all rooms, along with pillowtop beds and LCD TVs.
Moulin Wakefield Mill Hotel & Spa puts you within a 10-minute drive of Blue. You can visit the spa to be pampered with hot stone massages, body wraps, or hydrotherapy, and La Muse, one of 2 restaurants, serves breakfast and dinner. There's a bar/lounge and 2 spa tubs, and rooms at this upscale hotel get the details right with comfy beds and bathrobes.
Cons: Kids running around hote,l screaming well after 1100pm ,older hotel,needs updated.
Cons: They oversold the rooms. They did not have a room for me I had to sleep on a cot in a conference room!
Pros: Not only was the lobby staff friendly and engaging, they were extra attentive. The room with the Parliament view was fantastic and no details were overlooked -- linens, towels, cleanliness. Could not have done better for reasonable price or for greater cost.
Cons: Parking cost.
Pros: We loved everything!!! it was right in the center of everything, so walking was perfect.
Cons: there was nothing we didn't like.
Located on the Rideau Canal adjacent to Rideau Centre Shopping Mall and the Shaw Centre, The Westin Ottawa offers direct access to all the allures of Canada’s capital city, from its thriving businesses to its many cultural diversions. With 44,000 square feet of state-of-the-art conference facilities and a 24-hour Business Centre, you'll discover effortless productivity during your stay. Our WestinWORKOUT® Fitness Studio, squash court, and indoor saltwater pool ensure you’ll stay fit, too. Refreshing and bright, our 496 guest rooms and suites bring modern design and technology to your fingertips. Contemporary furnishings, environmentally friendly features, and stunning views create a space that leaves you feeling instantly soothed.
Pros: Rooms were huge and beds comfortable. Staff friendly.
Pros: Close to airports
Pros: It's what you expect of the Hilton Brand. Sharp, professional, clean , big rooms great service.
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario Airport hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to the downtown core. Major industries such as Federal Express, Cara Food services, First Air and many Government Agencies are all within minutes of the hotel. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is close to attractions such as the Parliament buildings, Rideau Canal, National Gallery of Canada, National Arts Centre and many more. In Ottawa, the Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. Enjoy complimentary airport shuttle service. No long-term parking available. The Hilton Garden Inn Ottawa Ontario Airport hotel, designed with you in mind. Great North American Grill Evening Room Service Available 24-hour Pavilion Pantry convenience store Pavilion Lounge Complimentary shuttle service and self parking (Park and Fly rates available!) Complimentary business center Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms Indoor heated pool and whirlpool Complimentary Exercise Room 4,800 sq. ft. of state-of-the-art banquet facilities Complimentary morning paper Complimentary parking Valet and self-laundry available The Hilton Garden Inn Ottawa Ontario Airport hotel, the ideal location for social functions and gatherings. Wedding guests Family reunions Anniversaries Religious celebrations High school and college reunions ***** Everything. Right where you need it. *****
Pros: Arcade pool and gym, and door staff, was excited to have dinner in lounge watching hockey game but a bit of a disappointment
Cons: We dont go out much so were very much looking forward to a relaxing dinner. It took over an hour to get 2 appetizers (crab dip and poa platter) while people around us arrived, ordered full mains after us, received meals and ate before we received ours. only explanation was that it was busy but doesn't explain others getting they're meals, same waitress. Also charged for 2nd pop my son never received. Left Hungary and thirsty. I know mistakes happen and usually never complain but didn't seem to get much empathy and put a damper on our rare outting
Pros: They provided a rubber mat for the tub very quickly.
Cons: The maids were inconsistent. One day they gave us shampoo etc. and one day they didn't.
Pros: Atmosphere was incredible
Cons: Was suggested that we upgrade our room for $30 so that we could have underground parking. Our truck did not fit in the parking so we had to park outside. We were not given any reimbursement for this. We would not have upgraded if we knew the truck wouldn't fit. The staff person was not even apologetic. We loved the hotel however would have thought there would have been something you could do to come sate not being able to park even though we paid for it.
Escape to Brookstreet, Ottawa's leading four-diamond hotel, conference, golf, spa and dining destination. Romantic retreats, girls weekends, spa or golf vacations or just getaways with friends and family, starting from just $175 per night. B Together, B Rejuvenated, B Indulged, B Family - book today! Enjoy free WiFi, live jazz seven nights a week and complimentary family activities on weekends, including crafts, movie nights, scavenger hunts, baking, story time, and much more.
Rideau Inn features a rooftop terrace and puts you just a 5-minute drive from Rideau Canal. Guests can visit the outdoor tennis courts for a workout, and free perks include continental breakfast daily and WiFi. This Edwardian bed & breakfast is also within a short drive of Parliament Hill and National Gallery of Canada.
Pros: Very accomodating and welcoming. Great location. Comfortable rooms. Mine had two twin beds with a kitchenette. Stones throw from everything in Byward Market. Parking was $15/day as on-street has 2-hour meters.
Pros: The staff were friendly, the location was perfect, breakfast was amazing. We will return!
Pros: The room and view overlooking courtyard. And the balconybreakfast
Cons: Breakfast - croissants were stale, eggs old
Pros: Location, Breakfast, Close to Public Parking, Service
Cons: Rooms a bit small, Small TV
Byward Blue Inn features a rooftop terrace and puts you within a 15-minute walk of National Gallery of Canada. Guests can enjoy the sauna, and hiking/biking trails and mountain biking are nearby. Conveniences like kitchenettes are in all rooms, along with flat-screen TVs and free WiFi.
Pros: Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
Pros: Classic beautiful Hotel.
Friendly Staff, especially the health club receptionist, who was great!
Cons: Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Pros: Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Pros: Beautiful hotel; comfortable room; excellent location. Will definitely return.
Pros: Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature.
Excellent food and service in both eating areas.
Cons: Absolutely nothing. Beyond expectations.
Pros: awesome! clean and friendly. perfect location.
Pros: Magnificent hotel and piece of Canadian history. Tremendous building
Cons: Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
Pros: The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff
Cons: They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Pros: Pay extra for deluxe corner room. Worth it.
Fairmont Château Laurier is a magnificent landmark next door to the Parliament Buildings on the banks of The Rideau Canal. It is just steps away from a variety of museums and galleries. Located in the heart of Canada's capital city, it is in the style of a French chateau with turrets and a copper roof.
Cons: Did not feel welcomed. Was given room key with no explanation of my stay, timings for food or facilities also was the same when I left. Was not ask how may stay was. Felt not valued. Maybe because I spoke English.
Pros: The staff was very nice and helpful. Beautiful suite.
Cons: It was a bit too noisy sleeping in the living room.
Pros: It had a large exercising room. Much larger than most hotels, which made most of the equipment available to almost anyone who came into the room.
Also, friendly front-desk service.
Cons: Lot of teenagers when we were there. There were loud.
Enjoy superior business and leisure facilities, beautiful natural surroundings and a warm chocolate chip cookie upon arrival when you stay at the DoubleTree By Hilton Hotel Gatineau-Ottawa hotel. Boasting a fantastic location, just minutes from the Ottawa River, this beautiful, Chateau Style hotel features an award-winning, 18-hole golf course with stunning Champlain Bridge views and is just 10 minutes from Parliament Hill and the ByWard Market. Each of the spacious guest rooms at this Gatineau hotel feature modern amenities and thoughtful touches to make you feel at home, including a 42-inch flat screen TV, a Keurig coffee maker, complimentary WiFi and a sumptuous bed. Hold a seminar or spectacular wedding for up to 800 people at this Gatineau hotel. The Conference Center features 19 bright and airy meeting rooms, contemporary A/V technology and complimentary onsite parking. A 24-hour business center is available, offering a range of helpful services and our dedicated staff is on hand to ensure that your event runs perfectly. Maintain your exercise regime with the latest equipment in the Sante Universelle Fitness Center, swim in the soothing waters of the indoor, salt-water pool or simply relax and be pampered with a massage or facial in the luxury onsite spa. Savor a relaxed meal in our bistro-style restaurant, Le Bistronome or visit our exciting Brazilian Churrascaria, EKKO de Brazil, to enjoy a vibrant atmosphere, lively entertainment and authentic Brazilian cuisine.
Cons: There is No place to park in front of the hotel legally b/c the cabs take the spots. I forgot my razor and had one sent to the room. It was quite possibly to WORST razor ever made! My face was so badly cut it was terrible that a hotel would send this to a customer. This is two days later and I am still bleeding. A cheap disposable Bic razor would have served the purpose instead of this plastic with a dull blade. I should have expected more.
Pros: Clean, comfortable room. Friendly staff.
Cons: Wall paper behind bed was ugly! Shower needed a railing or something to hold on to....too easy to slip and fall.
Pros: Convenient to downtown attractions and restaurants.
Cons: trying to find a place to park the car before checking in.
Pros: Location, staff knowledge, design, spa/pool area
Cons: All good
Located in Downtown Ottawa, this hotel is within a 10-minute walk of Capital Information Kiosk and Parliament Hill. National Gallery of Canada and Supreme Court of Canada are also within 1 mi (2 km).
Pros: Could see the city well from the 19th floor; room/hotel was comfortable, quiet and simple; not fussy; an easy stay
Whether you're visiting Canada's capital city for work or on vacation, we know you'll be thrilled with your stay here at the Delta Hotels Ottawa City Centre. We've created a modern, comfortable home away from home for you here, with everything you need to relax, get work done and enjoy yourself while you're downtown. Sleek, contemporary accommodation features pillowtop bedding, free Wi-Fi and moveable work desks, as well as extra space in which to store your bags and other items. Pampering in-room spa services are available, too. LIFT Resto Lounge serves locally sourced fare for breakfast, lunch and dinner, and our on-site health club includes a fitness centre. Organize your next event with us here in downtown Ottawa; we offer one of the city's largest venues, with capacity for 1,100. And our prime location enables you to explore Parliament Hill, Rideau Canal and much more with ease. The future of hotel travel is yours to enjoy here at the Delta Hotels Ottawa City Centre.
Pros: well situated very clean at breakfast should have more variety not much there to eat.
Cons: parking lot very small difficult to park the car
When you stay at Auberge de la Gare, you'll be within a 10-minute drive of National Gallery of Canada and Parliament Hill. Free perks include WiFi, self parking, and continental breakfast available daily. All rooms feature flat-screen TVs and refrigerators.
Pros: cleanliness, value for money, extremely friendly staff
Ottawa Airport Hotel Offers a Free Airport Shuttle Mon-Fri 5am-11pm and 6am-11pm on Saturday and Sunday. Located right outside Ottawa near Ottawa Macdonald-Cartier International Airport the Holiday Inn Express Ottawa Airport is a great place to begin your Canadian vacation. With close proximity to Ottawa's biggest leisure and business attractions you will find a comfortable stay at an affordable price. For the business traveler our Ottawa hotel is located next to Infinity Convention Center. You can also get to the heart of downtown Ottawa quickly and easily as it is just twelve kilometers from our airport hotel. Ottawas information technology industry is right at your fingertips with businesses such as Black Coral and Apple Canada within ten kilometers of our hotel near Ottawa International. Ottawa's many tourist attractions are all located within a short distance of our hotel near Ottawa airport. Parliament Hill is just 12 kilometers away in the heart of downtown Ottawa. A little further away from our Ottawa airport hotel is Mont Cascades. This mountain offers skiing in the winter and hiking trails in the summer. During your stay at our hotel near Ottawa International you can take advantage of the indoor heated pool and the free Internet access. Come Stay Smart with us at the new Ottawa airport hotel and see what Ottawa has to offer.
Pros: Nice enough, good location, valet staff friendly and organised. Shower was great.
Cons: Entrance to drop off very crowded, Bar closed at 11.15 they had no coffee and wouldn't make any, just a very strange attitude at the bar the ambience is more "what are you doing here" than welcome
We ordered a queen got a double bed.
Pros: The location and helpfulness of staff will keep bringing us back to the Lord Elgin
Cons: There is nothing to dislike. The hotel features first rate amenities within a fine old hotel that is maintained impeccably.
Pros: Very close to the canal for winter skating
Pros: Centrally located! Friendly! Helpful! Comfortable!!! Good rates!
Finally installed safes for the room!!
Cons: Bar and restaurant could have been open later with entertainment? Relax in Lounge after night out!!
Pros: Loved the location.
Cons: There's nothing to dislike.
Pros: I liked the location and the decor of the lobby.
Most of the staff are very friendly and professional.
The food in the restaurant was great and well worth the price.
Cons: My tv in the room did not work (no sound on the tv) It eventually got fixed, but took some time staring at the walls in the mean time.
The pillows were very thin and cheap, I would highly recommend buying somm good quality pillows that are firm so guests would get a better sleep.
At night I had little bites all over me, so I am not sure if I was allergic to the mattress or the laundry detergent they use.
The parking service is extremely expensive and it takes a long time for the parking attendants to move all of the cars underground to get to yours, so that is not a very modern or efficient system.
Pros: Great location to walk to all Ottawa locations!
Cons: Location, location, location!
Pros: Parking was expensive and it a long time to get the car. The Internet stopped before we checked out. Bathrooms could be better and are a little dirty. The blinds in the bathroom were very dirty. Bathroom should also have more towels.
Pros: The convenient location is the only redeeming thing about this hotel.
Cons: For years I have wanted to stay at this hotel -- I finally had the opportunity and was sorrly disappointed by the way I was spoken to and treated by front desk staff. I asked reasonable questions and said please and thank you and was treated with "...yes but you booked this on-line". As if to say I was not worthy of decent service because I booked my room on-line at the last minute." My room was not as described when I booked and I would suggest the Hotel Management double check what On-Line Travel Services are offering on behalf of their hotel - so that people are not mis-lead and then asking your snobby Front Desk staff about what was promised and then not offered.
I would have to say the price for a room is definitely not worth it. Rooms are dated and smaller than reviews and photos. The Lord Elgin did not live up to any of my expectations -- the Front Desk staff could do with better customer service training. However, BellMen/Valet staff and Housekeeping were delightful.
Ideally located in the heart of downtown Ottawa, overlooking Confederation Park and the National Arts centre. Lord Elgin is steps away from the Rideau Canal; the world's longest skating rink in the winter and a beautiful waterway in the summer; the Shaw Centre, Parliament Buildings, and Ottawa Rideau Centre.
Pros: Les Suites is wonderful if you have young children. The bedroom suite allows you to put your children to bed and adults can continue to enjoy their evening. The fully equipped kitchen is fantastic, children can have their regular breakfast etc. which helps with routine. Very close to market, shopping and tourist attractions. This is our second stay at the hotel and have been very pleased both visits.
Cons: Parking is a challenge. Very limited parking spots and if you drive a van or larger vehicle, may available spots are too small.
Pros: Great location and the 2 been suite was the perfect size for us and the price we paid. Service was great. It was very busy but that showed the quality of the hotel, people were there for everything: family, sports teams, young friends. We were treated well and had a good stay!
Cons: Some of our cups had lipstick stains on them and the hottub (part of the reason we decided on the hotel) was out of order but that's about it.
Cons: They had over booked, so we didn't get the premium sweet that we had paid for. They made an error when checking us in giving us a room that was already occupied, adding a good 30 minutes to our wait to get into a room. Usually you can chalk that up to a good story, but we had an ice cream cake that melted while we waited. We had hoped to use that time to decorate the room for a surprise party.
Pros: My family and I stayed at Les Suites for nine days and I loved that the suite was equipped with everything and there was lots of storage!!!!!! I could wash and dry our clothes, cook a meal when I felt like or bring home left overs and heat it up! The rooms are very spacious and were always clean and fresh, and the staff were very discreet, not invading your privacy. They were also very courteous when you met them in the hallways and elevators. The location of the hotel is ideal, walking distance to the mall and downtown Ottawa. I felt comfortable and at home. I would definitely be staying at Les Suites on my next visit to Canada.
Location. This Ottawa aparthotel is a block from Rideau Centre and two blocks from Byward Market.
Hotel Features. Les Suites Hotel Ottawa has a health club with an indoor pool, a spa tub, a sauna, and a fitness facility. Business amenities include a 24-hour business center, complimentary wireless Internet access, meeting facilities, event catering, a computer station, and audio-visual equipment. Les Suites Hotel Ottawa has an on-site restaurant, Presse Café. Limited secure garage parking (surcharge), currency exchange, luggage storage, and multilingual staff are available on site. This is a smoke-free property (fines may apply for violations).
Guestrooms. Les Suites Hotel Ottawa has 240 suites, all with city and courtyard views. Amenities featured in the suites include complimentary wireless Internet access, coffee/tea makers, cordless phones with free local calls and speakerphone, separate living rooms, and balconies. Suites have 42-inch LCD TVs with cable service, and pay movies. All suites also offer private bathrooms with bathrobes (on request) and kitchens with microwaves, refrigerators, stovetop, dishwasher, cookware/dishes/utensils, and kitchen linens. Other amenities include premium bedding, laptop-compatible in-room safes and electronic/magnetic keys. Daily housekeeping is available. Rollaway beds are also available for an extra charge.