Guest reviews of Fairfield Inn by Marriott Richmond Chester
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Terrific location."10.0 "
Easily accessible by car , said 100%." 10.0 "100%liked the proximity to shopping ." -
9.8 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 9.5 "95% said thereception staff was great ." 7.0 "70% thought theservice was very professional ." -
9.3 "Food is to die for."
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7.0 "Good vibe."
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6.6 "Average amenities."6.6 "66% thought the
building was acceptable ." -
5.7 "Rooms are ok."5.6 "
Beds were acceptable for 56%." 5.0 "Only 50% saidrooms were big enough ." -
3.8 "Not very comfortable."0.9 "91% thought it was
too noisy ."
Overall Rating
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10.0 "Terrific location."
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9.8 "Excellent breakfast."
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9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 9.3 "93% said thereception staff was great ." -
6.6 "Average amenities."6.6 "66% thought the
building was acceptable ." -
5.7 "Rooms are ok."6.0 "
Beds were acceptable for 60%." -
4.2 "Not very comfortable."
Overall Rating
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9.8 "Excellent breakfast."
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9.1 "World class service."9.8 "98% found the
staff to be very friendly ." 9.6 "96% said thereception staff was great ." -
5.9 "Rooms are ok."
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4.3 "Not very comfortable."
Overall Rating
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9.3 "World class service."
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5.1 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Pet friendly Charge card for possible room incidentals before you have any first hotel I had do su h a thing.y
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5.0review from
location, friendliness of staff unfortunately a lot: The sink was stopped up, there was hair on the counter and dust all over the mirror. The floor of the shower looked horrible, grimy and was very slippery. The AC had no balance, it was either too cold, too hot or very loud.
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8.0review from
it was clean and fine Breakfast on weekends is at 0700..rather than 0600
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10.0review from
The room was clean Water was not not that hot in the shower
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4.0review from
They did not clean my room or change my towels. It was terrible. I will never stay again. Overall I liked it service sucks
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10.0review from
Very clean All was good
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10.0review from
Great hotel, good location, quiet
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7.0review from
This guest did not leave comments about this hotel.
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3.0review from
Room was well appointed with comfortable bedding. Although they charge a $75 additional fee for pets, the carpet was very dirty with damp places presumably from previous pets. They did not come in to clean the room after our first night's stay. No fresh towels, cups, coffee, etc.
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9.0review from
Customer service was great the young lady did a great job All was well
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9.0review from
Convenient location for our travel, comfortable bed, good breakfast. The AC unit smelled like dirty socks and needs cleaning.
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10.0review from
Room was clean and the service was ki d, curtesy, and helpful. The lack of a firm pillow.
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5.0review from
I thought the rooms looked nice. The furniture was also nice. The people at the desk were nice. The pillows were comfy. The breakfast wasn't good. The bed was hard. The curtains would not pull all of the way shut. The tub was slippery. The hotel was hard to find because there was no sign at the road and the road was at on odd place. It looked more like an alley.
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9.0review from
The hotel was very clean, and the staff was very friendly. Great breakfast bar and the location afforded us the opportunity to go to many restaurants. The $75 pet fee.
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10.0review from
We have medical needs that required a refrigerator and a microwave. The room came with them: no special requests or fees were required. Thank you! Very clean, friendly staff, and complimentary coffee, tea, and cocoa! Great for biz trip. Very warm pool. I don't like that there isn't enough room to type more of what I LIKE up above on this site. Back to the hotel: would have loved an outside sitting area. It was a bit too dark around the hotel but wouldn't stop us from coming back here!
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7.0review from
The location and the staff Breakfast
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7.0review from
Right on I95. Clean, good breakfast. Reasonably priced. No
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2.0review from
This was my only experience ever in immediately cancelling a hotel reservation before staying a single night! At two different times during the day, while checking in (only picked up my key; didn't proceed to the room) and then when returning later in the evening, the desk clerk had two different acquaintances hanging around chatting with her while she worked, one telling a story about 'five or six cops coming to his house because he looked like the guy who robbed the UPS store' and the other reminded me of someone I've seen on the show 'Lock Up'. She announced my room number loud enough for her acquaintance and anyone within earshot to hear. Upon my return late in the evening, there were several men in the lobby dressed in Miami Heat attire loudly joking around while watching a lobby t.v. like they were in a sports bar somewhere. The elevator wasn't working due to damage caused by an earlier power outage, making it impossible to lug my very heavy suitcase up to the 3rd floor. I was then switched to a first floor room. While proceeding to the room, I saw another guest exiting his nearby room with a large German Shepherd dog! Upon entering my room, it was hot although the a/c was on but didn't appear to be working, and half the window view was blocked by a fenced-in trash area. I didn't have a safe feeling at all in this hotel, and knew I couldn't spend the night there. I have travelled alone to numerous hotels before on business trips, and have never had the unsafe feeling I had in this establishment. I'm astonished that the quality of service and environment at this Fairfield Inn was more like a European youth hostel than a Marriott-owned chain hotel. After this experience, I won't ever make reservations at another Fairfield Inn!
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8.0review from
Family of 4 stayed here overnight on our way to the Outer Banks. Got in around midnight, and checked right in. Staff was friendly. Room was ready and waiting, clean--especially bathroom (my pet peeeve). Mini-fridge, microwave, nice. Beds were comfortable. Just what we needed after 12 hours in the car. Great value.
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10.0review from
We stayed at this hotel two years ago when my father-in-law died. This time, my mother-in-law passed away and my wife really wanted to stay at the same place. I was reluctant to reserve rooms because of a three-star rating, but after reading the rating the caused it to be so low, I decided that we would stay here once again. Boy am I glad we did. The time there was just wonderful. The staff was very helpful, courteous, and available. The rooms were just fine. The continental breakfast was more that you would find at a similar inn. All-in-all, it made a difficult time more bearable; once again. Thanks to all the fine staff at the Fairfiled Inn in Chester, VA. Keep up the good work. We'll be back, hopefully under better circumstances.
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2.0review from
This hotel and its staff is attrocious. The room was dirty, the bathroom had hair all over the place, there were ants on the vanity and the desk light was broken. The internet didn't work and the manager didn't seem to care to have it fixed. I will never EVER stay here again.
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8.0review from
The hotel staff was great. The location was central to some good restaraunts & the major roads. However, it was a little tricky leaving sometimes.
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8.0review from
We look for Fairfied Inns for a good price, clean rooms, nice breakfast, helpful staff, and ease of getting back to the Interstate. It was all those things and we would stay there again.
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8.0review from
Pet friendly Charge card for possible room incidentals before you have any first hotel I had do su h a thing.y
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8.0review from
it was clean and fine Breakfast on weekends is at 0700..rather than 0600
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10.0review from
The room was clean Water was not not that hot in the shower
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10.0review from
Very clean All was good
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10.0review from
Great hotel, good location, quiet
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9.0review from
Customer service was great the young lady did a great job All was well
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9.0review from
Convenient location for our travel, comfortable bed, good breakfast. The AC unit smelled like dirty socks and needs cleaning.
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10.0review from
Room was clean and the service was ki d, curtesy, and helpful. The lack of a firm pillow.
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9.0review from
The hotel was very clean, and the staff was very friendly. Great breakfast bar and the location afforded us the opportunity to go to many restaurants. The $75 pet fee.
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10.0review from
We have medical needs that required a refrigerator and a microwave. The room came with them: no special requests or fees were required. Thank you! Very clean, friendly staff, and complimentary coffee, tea, and cocoa! Great for biz trip. Very warm pool. I don't like that there isn't enough room to type more of what I LIKE up above on this site. Back to the hotel: would have loved an outside sitting area. It was a bit too dark around the hotel but wouldn't stop us from coming back here!
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8.0review from
Family of 4 stayed here overnight on our way to the Outer Banks. Got in around midnight, and checked right in. Staff was friendly. Room was ready and waiting, clean--especially bathroom (my pet peeeve). Mini-fridge, microwave, nice. Beds were comfortable. Just what we needed after 12 hours in the car. Great value.
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10.0review from
We stayed at this hotel two years ago when my father-in-law died. This time, my mother-in-law passed away and my wife really wanted to stay at the same place. I was reluctant to reserve rooms because of a three-star rating, but after reading the rating the caused it to be so low, I decided that we would stay here once again. Boy am I glad we did. The time there was just wonderful. The staff was very helpful, courteous, and available. The rooms were just fine. The continental breakfast was more that you would find at a similar inn. All-in-all, it made a difficult time more bearable; once again. Thanks to all the fine staff at the Fairfiled Inn in Chester, VA. Keep up the good work. We'll be back, hopefully under better circumstances.
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8.0review from
The hotel staff was great. The location was central to some good restaraunts & the major roads. However, it was a little tricky leaving sometimes.
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8.0review from
We look for Fairfied Inns for a good price, clean rooms, nice breakfast, helpful staff, and ease of getting back to the Interstate. It was all those things and we would stay there again.
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5.0review from
location, friendliness of staff unfortunately a lot: The sink was stopped up, there was hair on the counter and dust all over the mirror. The floor of the shower looked horrible, grimy and was very slippery. The AC had no balance, it was either too cold, too hot or very loud.
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4.0review from
They did not clean my room or change my towels. It was terrible. I will never stay again. Overall I liked it service sucks
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3.0review from
Room was well appointed with comfortable bedding. Although they charge a $75 additional fee for pets, the carpet was very dirty with damp places presumably from previous pets. They did not come in to clean the room after our first night's stay. No fresh towels, cups, coffee, etc.
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5.0review from
I thought the rooms looked nice. The furniture was also nice. The people at the desk were nice. The pillows were comfy. The breakfast wasn't good. The bed was hard. The curtains would not pull all of the way shut. The tub was slippery. The hotel was hard to find because there was no sign at the road and the road was at on odd place. It looked more like an alley.
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2.0review from
This was my only experience ever in immediately cancelling a hotel reservation before staying a single night! At two different times during the day, while checking in (only picked up my key; didn't proceed to the room) and then when returning later in the evening, the desk clerk had two different acquaintances hanging around chatting with her while she worked, one telling a story about 'five or six cops coming to his house because he looked like the guy who robbed the UPS store' and the other reminded me of someone I've seen on the show 'Lock Up'. She announced my room number loud enough for her acquaintance and anyone within earshot to hear. Upon my return late in the evening, there were several men in the lobby dressed in Miami Heat attire loudly joking around while watching a lobby t.v. like they were in a sports bar somewhere. The elevator wasn't working due to damage caused by an earlier power outage, making it impossible to lug my very heavy suitcase up to the 3rd floor. I was then switched to a first floor room. While proceeding to the room, I saw another guest exiting his nearby room with a large German Shepherd dog! Upon entering my room, it was hot although the a/c was on but didn't appear to be working, and half the window view was blocked by a fenced-in trash area. I didn't have a safe feeling at all in this hotel, and knew I couldn't spend the night there. I have travelled alone to numerous hotels before on business trips, and have never had the unsafe feeling I had in this establishment. I'm astonished that the quality of service and environment at this Fairfield Inn was more like a European youth hostel than a Marriott-owned chain hotel. After this experience, I won't ever make reservations at another Fairfield Inn!
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2.0review from
This hotel and its staff is attrocious. The room was dirty, the bathroom had hair all over the place, there were ants on the vanity and the desk light was broken. The internet didn't work and the manager didn't seem to care to have it fixed. I will never EVER stay here again.
