Fairfield Inn by Marriott Richmond Chester

location, friendliness of staff unfortunately a lot: The sink was stopped up, there was hair on the counter and dust all over the mirror. The floor of the shower looked horrible, grimy and was very slippery. The AC had no balance, it was either too cold, too hot or very loud.

They did not clean my room or change my towels. It was terrible. I will never stay again. Overall I liked it service sucks

Room was well appointed with comfortable bedding. Although they charge a $75 additional fee for pets, the carpet was very dirty with damp places presumably from previous pets. They did not come in to clean the room after our first night's stay. No fresh towels, cups, coffee, etc.

I thought the rooms looked nice. The furniture was also nice. The people at the desk were nice. The pillows were comfy. The breakfast wasn't good. The bed was hard. The curtains would not pull all of the way shut. The tub was slippery. The hotel was hard to find because there was no sign at the road and the road was at on odd place. It looked more like an alley.

This was my only experience ever in immediately cancelling a hotel reservation before staying a single night! At two different times during the day, while checking in (only picked up my key; didn't proceed to the room) and then when returning later in the evening, the desk clerk had two different acquaintances hanging around chatting with her while she worked, one telling a story about 'five or six cops coming to his house because he looked like the guy who robbed the UPS store' and the other reminded me of someone I've seen on the show 'Lock Up'. She announced my room number loud enough for her acquaintance and anyone within earshot to hear. Upon my return late in the evening, there were several men in the lobby dressed in Miami Heat attire loudly joking around while watching a lobby t.v. like they were in a sports bar somewhere. The elevator wasn't working due to damage caused by an earlier power outage, making it impossible to lug my very heavy suitcase up to the 3rd floor. I was then switched to a first floor room. While proceeding to the room, I saw another guest exiting his nearby room with a large German Shepherd dog! Upon entering my room, it was hot although the a/c was on but didn't appear to be working, and half the window view was blocked by a fenced-in trash area. I didn't have a safe feeling at all in this hotel, and knew I couldn't spend the night there. I have travelled alone to numerous hotels before on business trips, and have never had the unsafe feeling I had in this establishment. I'm astonished that the quality of service and environment at this Fairfield Inn was more like a European youth hostel than a Marriott-owned chain hotel. After this experience, I won't ever make reservations at another Fairfield Inn!

This hotel and its staff is attrocious. The room was dirty, the bathroom had hair all over the place, there were ants on the vanity and the desk light was broken. The internet didn't work and the manager didn't seem to care to have it fixed. I will never EVER stay here again.