Courtyard by Marriott Richmond Chester

We are fans of Marriott and the location was ideal Yes, the manager who checked us in does not like Priceline and told us in no few words I should never use you.

nothing made me feel like a 2nd (no make that third class) customer. The price-line ROOM was in the basement. next to the fitness room...there were only approx 5-6 rooms on that level.

Right off the highway was excellent We paid about xxx fir this room and got no sleep because there was construction outside all night long

Requested suite on upper floor with balcony, and we were given a suite in the basement with a patio, and view of a fence. Hotel has an indoor pool, but were told when we arrived, that pool was closed for renovations, and we could walk thru two parking lots to a neighboring hotel, and use their pool. On-duty Manager was unresponsive to our complaints about the pool being closed. Since the hotel has no continental breakfast, it would have been nice if the manager had offered a free breakfast as compensation for the pool not being available. I made a complaint to Marriott as soon as we returned home, and after three additional emails and two months, I finally received an email giving me the option to have a free night at the hotel. That was not acceptable to me, since I have no plans to travel to that area again for at least two years. Customer service regarding complaints need to be improved. I basically wasted two Marriott gift cards, and did not enjoy this long-awaited trip.