Guest Reviews
Overall Rating
8.0 Good
Based on 67 reviews
Location
10.0
Service
9.5
Value for money
8.0
Cleanliness
7.3
Comfort
7.3
Room
6.9
Breakfast
2.9
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Marriott
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Courtyard by Marriott Richmond Chester
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$144+
Courtyard by Marriott Richmond Chester
About
The new state-of-the-art lobby at the Courtyard by Marriott Richmond-Chester provides greater flexibility for guests traveling to Richmond, VA. This hotel in Chester features renovated guest rooms and a new lobby with inviting spaces to work or relax, free Wi-Fi and access to the latest news, weather and local information via our GoBoard. The highlight of our new lobby is The Bistro - Eat. Drink. Connect; which offers healthy food, beverages, and Starbucks items in the morning and evening dinner service with cocktails. The hotel is near the Richmond International Raceway, Greater Richmond Convention Center, and Kings Dominion. Business and government travelers will find it convenient to get to Honeywell, Ft. Lee, DuPont, Alstom, Amazon, Pepsi, and the Defense Supply Center. We offer a fitness center, indoor pool, whirlpool, 24-hour business center and boarding pass printing service to make your travel easier. Your stay at Courtyard Richmond Chester is sure to be more productive and more enjoyable than ever!
Amenities
- Fitness center
- Free Wi-Fi
- Facilities for Disabled Guests
- Laundry service
- Meeting/Banquet facilities
- No smoking
- Restaurant
- Air-conditioned
- 24 Hour Front Desk
- Free parking
- Business center
- Laundry facilities
- Indoor pool
- Coffee shop
- Free Internet
- Pets not allowed
- Storage available
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0
Pros: The space for the room was ideal. The price for 2 nights was good.
Cons: The room had an odor for some time; the room could use some updates like the sink and air conditioner could be centralized.
review from
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10.0
Pros: Veryc clean, great location, and well maintained.
Cons: Staff seemed very snoody at the front desk and as if it was a burden to help us with anything.
review from
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9.0
Pros: Overall I liked most everything about it.
Cons: I didn't care for the bed. We found it to be too soft. There seemed to be a definite sinking in the middle. I awoke with a backache. It was uncomfortable and we were too tired.
review from
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9.0
This hotel is rated 3.5 stars but feels much more like a 4 or 5 star hotel. The rooms were spacious and clean, the bathroom was well designed and in spite of being near a highway, was very quiet. The staff was very pleasant and helpful.
Pros: The people were extremely friendly
Cons: No
review from
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9.0
The hotel is very clean and modern. The room is very nice but not as spacious as other Courtyards. A free breakfast would have been nice. Great rate.
Pros: Public area.
review from
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9.0
Pros: Staff was fantastic, very friendly and accomodating
Cons: Everything was great
review from
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9.0
This hotel was a great bargain and a good place to stay.
Pros: The bed was very comfortable.
review from
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10.0
Nice, well maintained facility with friendly, helpful staff.
Pros: The staff was great - from the very kind woman who checked us in and took the initiative to switch our family of four from a king sized bed to two queens (I forgot to call), to the friendly housekeeper who greeted us in the morning on our way out.
Cons: I know Courtyards generally don't, but it would've been great to have breakfast included.
review from
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2.0
Pros: We are fans of Marriott and the location was ideal
Cons: Yes, the manager who checked us in does not like Priceline and told us in no few words I should never use you.
review from
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1.0
Hotel was OK over-all. but when I checked in. I asked for a room with 2 doubles. I was also traveling with my daughter. When I asked for that type room. (it was last in the evening.) I was told sorry. that they only had a KING available. but the room had a pull-out coach. Not only was the ROOM in the basement. but the pull out coach was old / rusty. and the bag of SELF installed sheets available in the chest drawer were old / LOOKED dirty / and just not an option. When I requested a room change again. I was really given the that's WHAT PRICE-LINE gets attitude. NEVER again at this place. I have had much better experiences elsewhere. Yes - I got a good price for the room. but would have been happier in a better location / better room in a different property!
Pros: nothing
Cons: made me feel like a 2nd (no make that third class) customer. The price-line ROOM was in the basement. next to the fitness room...there were only approx 5-6 rooms on that level.
review from
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10.0
We usually stay in Chester when we travel back to Pennsylvania. The Courtyard is definitely a palce we will consider in the future.
Pros: Location
Cons: I wish breakfast was included
review from
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2.0
Pros: Right off the highway was excellent
Cons: We paid about xxx fir this room and got no sleep because there was construction outside all night long
review from
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10.0
Pros: Veryc clean, great location, and well maintained.
Cons: Staff seemed very snoody at the front desk and as if it was a burden to help us with anything.
review from
-
9.0
Pros: Overall I liked most everything about it.
Cons: I didn't care for the bed. We found it to be too soft. There seemed to be a definite sinking in the middle. I awoke with a backache. It was uncomfortable and we were too tired.
review from
-
9.0
This hotel is rated 3.5 stars but feels much more like a 4 or 5 star hotel. The rooms were spacious and clean, the bathroom was well designed and in spite of being near a highway, was very quiet. The staff was very pleasant and helpful.
Pros: The people were extremely friendly
Cons: No
review from
-
9.0
The hotel is very clean and modern. The room is very nice but not as spacious as other Courtyards. A free breakfast would have been nice. Great rate.
Pros: Public area.
review from
-
9.0
Pros: Staff was fantastic, very friendly and accomodating
Cons: Everything was great
review from
-
9.0
This hotel was a great bargain and a good place to stay.
Pros: The bed was very comfortable.
review from
-
10.0
Nice, well maintained facility with friendly, helpful staff.
Pros: The staff was great - from the very kind woman who checked us in and took the initiative to switch our family of four from a king sized bed to two queens (I forgot to call), to the friendly housekeeper who greeted us in the morning on our way out.
Cons: I know Courtyards generally don't, but it would've been great to have breakfast included.
review from
-
10.0
We usually stay in Chester when we travel back to Pennsylvania. The Courtyard is definitely a palce we will consider in the future.
Pros: Location
Cons: I wish breakfast was included
review from
-
2.0
Pros: We are fans of Marriott and the location was ideal
Cons: Yes, the manager who checked us in does not like Priceline and told us in no few words I should never use you.
review from
-
1.0
Hotel was OK over-all. but when I checked in. I asked for a room with 2 doubles. I was also traveling with my daughter. When I asked for that type room. (it was last in the evening.) I was told sorry. that they only had a KING available. but the room had a pull-out coach. Not only was the ROOM in the basement. but the pull out coach was old / rusty. and the bag of SELF installed sheets available in the chest drawer were old / LOOKED dirty / and just not an option. When I requested a room change again. I was really given the that's WHAT PRICE-LINE gets attitude. NEVER again at this place. I have had much better experiences elsewhere. Yes - I got a good price for the room. but would have been happier in a better location / better room in a different property!
Pros: nothing
Cons: made me feel like a 2nd (no make that third class) customer. The price-line ROOM was in the basement. next to the fitness room...there were only approx 5-6 rooms on that level.
review from
-
2.0
Pros: Right off the highway was excellent
Cons: We paid about xxx fir this room and got no sleep because there was construction outside all night long
review from
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