Guest reviews
Overall Rating
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10.0 "Terrific location."
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9.7 "World class service."10.0 "100% found the
staff to be very friendly ." 10.0 "100% said thereception staff was great ." -
9.2 "Perfectly clean."8.9 "89% said
rooms were clean ." -
8.0 "Good value."
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7.9 "Nice rooms."8.9 "89% said
rooms were clean ." -
2.3 "Awful breakfast."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0review from
The space for the room was ideal. The price for 2 nights was good. The room had an odor for some time; the room could use some updates like the sink and air conditioner could be centralized.
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10.0review from
Veryc clean, great location, and well maintained. Staff seemed very snoody at the front desk and as if it was a burden to help us with anything.
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9.0review from
Overall I liked most everything about it. I didn't care for the bed. We found it to be too soft. There seemed to be a definite sinking in the middle. I awoke with a backache. It was uncomfortable and we were too tired.
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9.0review from
The people were extremely friendly No
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9.0review from
Public area.
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9.0review from
Staff was fantastic, very friendly and accomodating Everything was great
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9.0review from
The bed was very comfortable.
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10.0review from
The staff was great - from the very kind woman who checked us in and took the initiative to switch our family of four from a king sized bed to two queens (I forgot to call), to the friendly housekeeper who greeted us in the morning on our way out. I know Courtyards generally don't, but it would've been great to have breakfast included.
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2.0review from
We are fans of Marriott and the location was ideal Yes, the manager who checked us in does not like Priceline and told us in no few words I should never use you.
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1.0review from
nothing made me feel like a 2nd (no make that third class) customer. The price-line ROOM was in the basement. next to the fitness room...there were only approx 5-6 rooms on that level.
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10.0review from
Location I wish breakfast was included
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2.0review from
Right off the highway was excellent We paid about xxx fir this room and got no sleep because there was construction outside all night long
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8.0review from
The hotel was clean and easy to locate. Staff was friendly and helpful. There was a lack of outlets near the bed. I usually keep my phone bedside while charging over night.
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8.0review from
Yes, the rooms are a little higher but, they give better military discount rates and are alot cleaner than the other hotels we stayed at . Believe me it is well worht it to have a room that doesn't stink and isn't filthy. The Boucany was great a nice place to relax and drink a cup of coffee. And the staff at the front desk were great very friendly.
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6.0review from
Requested suite on upper floor with balcony, and we were given a suite in the basement with a patio, and view of a fence. Hotel has an indoor pool, but were told when we arrived, that pool was closed for renovations, and we could walk thru two parking lots to a neighboring hotel, and use their pool. On-duty Manager was unresponsive to our complaints about the pool being closed. Since the hotel has no continental breakfast, it would have been nice if the manager had offered a free breakfast as compensation for the pool not being available. I made a complaint to Marriott as soon as we returned home, and after three additional emails and two months, I finally received an email giving me the option to have a free night at the hotel. That was not acceptable to me, since I have no plans to travel to that area again for at least two years. Customer service regarding complaints need to be improved. I basically wasted two Marriott gift cards, and did not enjoy this long-awaited trip.
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10.0review from
Veryc clean, great location, and well maintained. Staff seemed very snoody at the front desk and as if it was a burden to help us with anything.
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9.0review from
Overall I liked most everything about it. I didn't care for the bed. We found it to be too soft. There seemed to be a definite sinking in the middle. I awoke with a backache. It was uncomfortable and we were too tired.
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9.0review from
The people were extremely friendly No
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9.0review from
Public area.
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9.0review from
Staff was fantastic, very friendly and accomodating Everything was great
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9.0review from
The bed was very comfortable.
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10.0review from
The staff was great - from the very kind woman who checked us in and took the initiative to switch our family of four from a king sized bed to two queens (I forgot to call), to the friendly housekeeper who greeted us in the morning on our way out. I know Courtyards generally don't, but it would've been great to have breakfast included.
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10.0review from
Location I wish breakfast was included
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8.0review from
The hotel was clean and easy to locate. Staff was friendly and helpful. There was a lack of outlets near the bed. I usually keep my phone bedside while charging over night.
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8.0review from
Yes, the rooms are a little higher but, they give better military discount rates and are alot cleaner than the other hotels we stayed at . Believe me it is well worht it to have a room that doesn't stink and isn't filthy. The Boucany was great a nice place to relax and drink a cup of coffee. And the staff at the front desk were great very friendly.
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2.0review from
We are fans of Marriott and the location was ideal Yes, the manager who checked us in does not like Priceline and told us in no few words I should never use you.
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1.0review from
nothing made me feel like a 2nd (no make that third class) customer. The price-line ROOM was in the basement. next to the fitness room...there were only approx 5-6 rooms on that level.
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2.0review from
Right off the highway was excellent We paid about xxx fir this room and got no sleep because there was construction outside all night long
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6.0review from
Requested suite on upper floor with balcony, and we were given a suite in the basement with a patio, and view of a fence. Hotel has an indoor pool, but were told when we arrived, that pool was closed for renovations, and we could walk thru two parking lots to a neighboring hotel, and use their pool. On-duty Manager was unresponsive to our complaints about the pool being closed. Since the hotel has no continental breakfast, it would have been nice if the manager had offered a free breakfast as compensation for the pool not being available. I made a complaint to Marriott as soon as we returned home, and after three additional emails and two months, I finally received an email giving me the option to have a free night at the hotel. That was not acceptable to me, since I have no plans to travel to that area again for at least two years. Customer service regarding complaints need to be improved. I basically wasted two Marriott gift cards, and did not enjoy this long-awaited trip.
