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Nice welcoming from the staff and half bottle of wine as a present. Bottles of water are free and it is very convenient. Exterior and interior of the hotel need to be refreshed, it is bit old and pictures do not match with reality. Breakfast needs to be improved, fresh products were not in a cool place.
Nice place to rest. Peaceful and quite. Poor water pressure in the bathroom.
I like the room, very elegant but comfortable, clean and spaceful. The hotel is cosy and warm, the staff is so lovely and friendy, yu feel like home. Great tuscan food!! I had the best grilled fillet and there are so many kinds of main curses. The ideal for a relaxing week end far from the city rush, tasting wine, eating good food. However it is quite close to the city (Pisa airport is 30 min by car). Definitely need a car to sightseeing the surrounding beautiful countriside.
excellent situation, comfortable room,excellent and friendly staff, good pool but could do with a poolside bar, food good but a bit on the expensive side lack of information regarding local events and a rather stuffy dining area.
The positioning of the hotel and the garden was very nice. The room was small; my elferly father had trouble moving around in it.
friendly welcome from staff. excellent location. would have like a bathroom rather than a shower room.
outdated bathroom facilities
The hotel was very comfortable, and the staff extremely friendly and helpful. The restaurant food was excellent. The ambiance of the hotel was most welcoming, and I felt very 'at home' there. The swimming pool area was splendid!
Large clean room with authentic Tuscany feel. Large dining room with buffet breakfast including meats and cheese, fresh fruit and fresh pastry.
The room and bathroom was much bigger than expected and wonderful for the price we got. A bit out of the way but very worth finding this hotel.
Beautiful gardens, great pool area, very friendly helpful staff who give it a family atmosphere. Very easy access to spa and quick drive to nearby sights - sea, Pisa, Florence, etc. Real 'Tuscan' feel! The bathroom was a little outdated - shower could have been better, but on the whole no complaints - enjoyed our stay!
Friendly and helpful reception staff. Convenient location. Excellent buffet breakfast. Pleasant, spacious room in main villa building. Shower cubicle a little cramped.
Relaxed and comfortable
Excellent quality/price ratio the location was retrieted but very beautiful small towm
The hotel itself was pleasant enough, although stuck in a time warp. The staff were not very friendly. It took an age just to get a coffee at breakfast. There was nothing to do in the immediate area and everything around the hotel (drinks, restaurants etc) was extremely expensive. Luckily we were near Pisa and San Gimignano so could go elsewhere. We chose the hotel because it was fairly near to Lajatico where we went to see Andrea Bocelli in concert. But I would definitely not recommend the hotel to anyone. I thought it was very expensive for what was provided.
Classical style. relaxed. spacious room & bathroom. beautiful gardens & outdoor areas. Asked for a room with a view. but had a room on the street front. requested reception if we could change to room at the back overlooking the gardens. but the man at reception did not oblige, even though the hotel was not full.
We had a very pleasant stay. The room was very good, the service perfect and the swimming-pool just marvelous. The people holding this place are very, very caring and competent.
the staff was great, the pool was nice for the children, near the town center no
beautiful hotel and lovely garden, located close to local facilities and right next to the spa,
Very friendly staff. Nice large rooms, clean & tidy. Nice clean large pool in the cosy backyard. Very calm small town with a great piazza where all the people meet in the evening. Easy to get to everything in Toscana by car both the coast and the hills.
hotel is beautiful, pool and gardens lovely, rooms high standard, luxurious feel to hotel, breakfast buffet good choice & quality, all staff very friendly and helpful (except unmberto who's manner was slightly brisk at start of holiday, but warmed to us during our very enjoyable stay at this beautiful hotel.) The only small issue we had was the location of the bells - beside the hotel - they ring every half hour on the hour and various other times when mass is being called - it can be slightly loud at times - but did not negatively impact on our holidya here and we plan to return to this hotel next year for our annual trip to Casciana Terme.
Our stay was in October and the season had just closed which was reflected in the few residents and the limited (but well cooked ) choice for dinner. It would be great in the summer and it's well placed for touring. The town was too quiet, being out of season - not their fault. The room was very clean, the bed comfortable and the staff very pleasant. What a shame it was too cold to use the pool! We preferred to eat in a local restaurant as the hotel one lacked atmosphere. This may have just been the out of season factor.
Second time we stayed here. Quiet, easy to get to so many places. clean, nice staff.
Price seemed like a good deal. There was some evidently used female underwear left in the blanket closet.
The staff- they were really great,so freindly and helpful we were sad to say goodbye -Hotel very central for our purpose Room could have been a bit more comfortable with 2 easy chairs
Room's confort The breakfast was a little poor
Very friendly staff that speaks english very well. The room and the facilities were great. Its a bit outside of the "main land" which was relaxing for us.
It was a unique setting and property. We would recommend staying here and cant wait to return one day this time for longer.
Beautiful old villa in Italian garden with lovely rooms and views. The atmosphere and staff were charming and the breakfast was fantastic. Staff were happy to accept my feedback on condition of bathroom. It is a bit hard to find if you do not have GPS. The bathroom was old and bath/shower were not in best condition.
Extremely helpful and friendly staff
The accomodation was excellent, the setting and facilities were outstanding, and the hotel staff were very friendly and helpful.
The receptionist was very kind. The houses are situated in the middle of the beautiful Tuscany countryside. One can enjoy the marvelous landscape of the fields and hills which surround Borgo San Carlo. The place is 1 hour driving from Pisa and 1:30 from San Gimignano, 10 minutes from the seaside. It was somehow humid inside the room.
During our 4 days stay in the Residence the only thing we were missing was Internet. but one could, in contrary, consider it as a big plus :). We really enjoyed the place (service & location are perfect for those who like nature, peaceful holidays and opportunity to discover new places/culture). From this place we could easily reach by car beautiful beaches, famous Tuscan villages).