Best Western River North Hotel

Great location, but questionable cleanliness and f

Pros: The hotel is centrally located and about a mile walk or short cab ride to all tourist sites. It has an easy access to many restaurants. The lobby and indoor pool facility on the roof was clean and well maintained. The noise level was fine for the city. The rooms were small, but adequate if you are a petite sized family. The price (including the $25 daily parking fee, plus additional $10 for taking your vehicle out of the garage) was fair relative to other surrounding hotels. Although unable to resolve several issues, the staff was friendly. The overall building appeared secure.

Cons: The hotel has only 1 primary working elevator. There is an elevator that has been out of service for sometime and will probably not be fixed in the near future. Several guests have reported this problem since the beginning of summer. Although the room was overall clean, the carpet was very dingy and there was about a 2 to 3 feet in diameter DISGUSTING stain on 1 corner. I told the front desk and all I got was the complimentary apology. Again this was reported by one other guest on Trip Advisor. Perhaps it was in the same room, Room 505. The bathroom looked clean, but my husband and son reported that there were some disgusting stains underneath the toilet lid, which I refused to look at to verify. It looked like it had not been cleaned in a long time. The shower and toilet area is very tight so it can feel like a closet. The pillows were very small, like a toss pillow, and flat so bring your own and the sheets were slightly stiff and rough. There is no fridge and the ice machine can only be accessed on the 4th floor.

Pros: Good price, great location.

Cons: Rooms on Ohio Street are noisy during AM rush hour as cars & trucks drive by. Bed firm, just OK.

Meh

Pros: Location. Strong, free wifi. Reasonable parking (for Chicago)

Cons: Small (full) beds, small room, no breakfast, poor value ($300/night all in)