Noise insulation is poor. The shower sounds from next room are very high. Noise and music from the street is very loud.
3 stars
Hilton Garden Inn Chicago Downtown Magnificent Mile
Photos of Hilton Garden Inn Chicago Downtown Magnificent Mile
Overview
The Hilton Garden Inn Chicago Downtown/Magnificent Mile is a hotel situated in the heart of downtown Chicago and offers guests a convenient location that is close to a variety of attractive venues, shops, and dining spots. For example, the hotel is just a short three-minute walk away from the upscale shopping on Michigan Avenue. Also, the polished hotel is located just across the street from the train service so guests can easily access all of Chicago from the hotel's doorstep.
The rooms in the hotel offer subtly elegant furnishings with sophisticated décor and beds that are custom designed. All of this adds up to a hotel room that best serves the needs of any guest. The modern accommodations offered in the hotel include flat-screen TVs, free wireless Internet access, microwaves, and minifridges. Guests wanting kitchenettes in their rooms can upgrade to a suite which also adds a separate living area for more space and comfort. Meanwhile, most of the guest rooms in the hotel offer views of Chicago's skyline.
A casual grill is offered in the hotel that specializes in open-flame cooking techniques. Guests are sure to enjoy fire-roasted meals from the onsite restaurant. A relaxed bar is also located inside of the hotel and offers guests a delicious selection of handcrafted cocktails and specialty beverages. A 24/7 market is open at the hotel for guests to grab quick snacks and bites to eat at any time of the day. A fitness center, indoor pool, and hot tub are also available to guests.
Latest deals for Hilton Garden Inn Chicago Downtown Magnificent Mile
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Chicago Downtown Magnificent Mile
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Telephone
- Privacy curtain
- Storage available
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- EV charging station
- Parking
Workspace
- Fax/photocopying
- Desk
Things to do
- Beach access
- Bicycle rental
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Bathroom
- Hairdryer
Bedroom
- Feather pillow
Fitness
- Fitness center
Reviews of Hilton Garden Inn Chicago Downtown Magnificent Mile
7.8
Good
2943 verified ratings
Wonderful
1390
Very good
479
Good
428
Okay
210
Fair
184
Mediocre
78
Poor
174
Summary of reviews
Guests say
Guests overwhelmingly praised the hotel's location, noting its proximity to various attractions and amenities in the city. However, many expressed dissatisfaction with the service, including issues with rude staff and unresponsiveness. The elevators were a significant concern, with several reports of malfunctioning or slow service causing inconvenience. Although some guests found the rooms clean and comfortable, the overall value for price was criticized, especially with the added costs of parking and lack of complimentary amenities like breakfast.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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7.7 out of 10
280 reviews
7.9 out of 10
1 review
9.2 out of 10
10 reviews
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Pros (+) Location was fantastic. The rooms were updated and clean, and the staff was friendly.
Cons (-) Stayed on the 23rd floor and all but one of their elevators were out of service. No free breakfast either, only breakfast in the hotel was at the attached restaurant and was quite pricey.
Pros (+) Requested for a late check in due to our flight and they automatically had a late checkout for us
Cons (-) The cost was a little pricey
Pros (+) The hotel was in a great location, it was close to a variety of restaurants and activities. Also there is access to the red line subway directly in front of the Hotel. It was a clean and stocked with complementary coffee! We also had great help from Reggie with our luggage. He was friendly and made everyone laugh. Alma at the check in desk was also very helpful.
Cons (-) Overall everything was great except for our first encounter with a lady at check-in. We were trying to describe an issue we were having about our luggage. Our flight lost three of our bags and would be delivering it to the hotel. We were brushed off and felt as if our issue wasn't important enough to be listened to. Alma was able to step in and help.
Cons (-) There was a few hairs under pillow and in the bathroom upon arrival .
Pros (+) The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.
Pros (+) Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving ar...
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Pros (+) It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.
Pros (+) The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view.
Cons (-) The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.
Pros (+) Great location! Housekeeping was very attentive and room was fresh and clean each day.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a casual grill specializing in open-flame cooking, a relaxed bar with handcrafted cocktails, and a 24/7 market for quick snacks. Additionally, most guest rooms offer views of Chicago's skyline.
What practical information can you provide about parking?
The hotel offers parking with an EV charging station. However, some guests mentioned that the parking cost was a concern, and valet parking was not available as advertised.
What can guests expect in terms of cleanliness and customer service?
Guests can expect very clean rooms and friendly staff. However, some guests had concerns about the pool being closed, the elevator breaking, and experiencing terrible customer service with the desk staff.
When is the best time to visit the hotel?
The high season is in September, offering a great time to explore Chicago's attractions. However, it's important to note that some guests experienced issues with noise and elevators during their stay.
What practical information can you provide about the quality of beds?
The hotel offers subtly elegant furnishings with custom-designed beds, providing a quiet and comfortable stay for guests. However, some guests mentioned that the beds were uncomfortable and the room deposit fee was unexpected.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Many guests recommend choosing a room with a view of Chicago's skyline for a more enjoyable stay.
Consider Upgrading to a Suite
If you desire more space and a kitchenette, consider upgrading to a suite which also offers a separate living area.
Take Advantage of the Onsite Dining
Guests enjoyed the fire-roasted meals at the casual grill and the handcrafted cocktails at the relaxed bar within the hotel.
Explore Nearby Attractions
The hotel's proximity to the Magnificent Mile, Chicago Riverwalk, and various other attractions makes it an ideal base for sightseeing and exploration.
Be Mindful of Additional Fees
Some guests were surprised by additional fees, such as parking costs and room deposit fees, so it's advisable to inquire about these in advance.
Check for Housekeeping Services
Some guests were disappointed with the housekeeping schedule, so it's recommended to confirm the frequency of housekeeping during your stay.
Consider Transportation Options
While the hotel is conveniently located near the train service, guests should be aware that parking may be limited and may incur additional costs.
Utilize the 24/7 Market
The hotel offers a 24/7 market for quick snacks and bites, providing convenient options for guests at any time of the day.
Inquire About Early Check-in
If you have specific arrival time requirements, it's advisable to inquire about early check-in availability to avoid any inconvenience upon arrival.
Be Aware of Noise Levels
Some guests experienced noise disturbances, so it may be beneficial to request a quiet room location if noise sensitivity is a concern.
Location
10 East Grand Avenue, Chicago, IL 60611
What's nearby
- Magnificent Mile0.3 mi
- Chicago Riverwalk0.4 mi
- Chicago Theater0.4 mi
- 360 CHICAGO0.5 mi
- Chicago Cultural Center0.6 mi
- Cloud Gate0.7 mi
- Millennium Park0.7 mi
- Art Institute of Chicago0.9 mi
- Chicago Lakefront Trail0.9 mi
- Symphony Center0.9 mi
- Willis Tower1 mi
- Grant Park1.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Chicago Downtown Magnificent Mile
Low season | February |
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High season | July |
Average price (weeknight) | $161 |
Average price (weekend night) | $229 |
When to book a room at Hilton Garden Inn Chicago Downtown Magnificent Mile
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to city center | 1.1 mi |
Nearest Airport | Chicago Midway |
Distance to airport | 9.4 mi |