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Amenities
| General | 24 hour front desk, Air-conditioned, Complimentary breakfast, Cribs available, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Safe, Storage available | ||
| Services | Concierge service, Laundry service | ||
| Internet | Internet, WiFi (free) | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
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Excellent, 799 reviews across the web | ||
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| Service | 97% found the | |
| Breakfast | 71% found the | |
| Noise Level | 71% thought it was | |
| Nightlife | 100% | |
| Parking | ||
| Hotel Building | Acceptable building. Only 65% of guests had positive things to say about it. | |
| View | 64% said the | |
| Bathroom | 65% | |
| Room Size | 59% said | |
| Old/New Room | For 56%, the | |
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reviews Friendly and very helpful staff. Clean. Quiet. Close to the business I had to work with. Reasonable cost. Pleasant location
Difficult to juggle food and beverage from the continental breakfast while sitting in a comfy lounge chair and having only a small lamp table on which to set the food. No big deal.
very very clean and neat.
Nope. It was a great value.
The staff is wonderful. Location is terrific.The staff was very attentive and respectful. The room was spacious and a great deal for the price I paid. I would definitely stay here again. Also, the 4PM cookie hour and 24-7 unlimited coffee and tea are nice touches. Location-wise, it was also perfect.
The heating in the room was a little weak, but other than that small thing, it was great.
Chicago doesn't have a lot of great hotels outside the Loop. This is a hidden gem that should be appreciated for its location, its value, and its simplicity. The Willows Hotel isn't fancy, but it is everything you need in a vacation base of operations.The charm
I have used sandpaper that was softer than the towels
Everything, great staff, great character, great detail in hotel, great amenities. How is this not listed as 3+ star?
Nothing
Everything, great staff, great character, great detail in hotel, great amenities. How is this not listed as 3+ star?Adrian at the front desk greeted me when I arrived and was extremely helpful providing me with different dining options in the area.
I will certainly return, and recommend to others. Had a nice clean room, and friendly staff.It was situated in a great location with rooms that were very clean and comfortable with luxury robes to wear during your stay.
Parking was not included but I didn't expect that it would since it was situated in downtown Chicago. I was able to purchase in and out parking during my stay.
This is a hotel with lots of character and very clean and comfortable accommodations.The location is great. Just a few yards off a main street. Lots of restaurants. Several bookstores in the general area - one a block away.
Room was small but it was just fine for one person. I would certainly stay there again.Location
Small rooms;no chair in room;tight bathroom space
Excellent location, close to good restaurants, public transportation, lakefront, Lincoln Park, stores. Friendly, accommodating staff, reasonable parking.
