The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

rate per night


based on 684 reviews

The Willows Hotel
Fri 7/30
Sat 7/31
ProviderNightly total$74$111$119
2 more deals from $223

About The Willows Hotel

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi for free
With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Briar Street Theatre and Vic Theatre. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Photos of The Willows Hotel

Rooms available at The Willows Hotel

Fri 7/30
Sat 7/31
Show deals with
Deluxe Rooms($74)
Deluxe room - Ocean view
no bed specified
no bed specified


Standard Rooms($309)
Standard room - Water view
no bed specified
no bed specified


$309 totalExpedia
Double Rooms($223)
Double room - Mountain view
no bed specified
no bed specified


Queen Rooms($111)
Queen room - Skyline view
no bed specified
no bed specified


Other Rooms($119)
Other room - River view
no bed specified
no bed specified



Amenities at The Willows Hotel

  • Fitness center
  • Room service
  • Free Wi-Fi
  • Flat-screen TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Parking
  • Laundry service
  • Laundry facilities

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • First-aid kit
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Safe
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities


  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Shampoo
  • Free toiletries
  • Heating
  • Body soap
  • Air-conditioned
  • Trash cans
  • Conditioner


  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Concierge service
  • Room service
  • 24hr front desk


  • Telephone
  • Carpeted
  • Newspapers
  • Storage available


  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Minibar
  • Snack bar
  • Food can be delivered to guest accommodation

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV

Accessibility and suitability

  • Elevator
  • No smoking


  • Alarm clock
  • Wardrobe or closet


  • Fax/photocopying
  • Desk

Parking and transportation

  • Parking

Things to do

  • Golf


  • Fitness center

Reviews of The Willows Hotel

GreatBased on 684 verified guest reviews

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Cons -

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9.1 Excellent
Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
4.8 Mediocre
Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.

Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.

6.8 Okay
Front desk very helpful. Room spacious. Beds very comfortable.

Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.

10.0 Excellent
The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.

My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.

8.2 Great
The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.

The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.

1 out of 1


555 West Surf Street, Chicago, IL 60657

What's nearby

  • Lincoln Park Zoo1 mi
  • Wrigley Field1.1 mi
  • Graceland Cemetery1.7 mi
  • 360 CHICAGO2.7 mi
  • Magnificent Mile2.9 mi
  • Chicago Riverwalk3.4 mi
  • Chicago Theater3.5 mi
  • Navy Pier3.6 mi
  • Chicago Cultural Center3.6 mi
  • Cloud Gate3.7 mi
  • Millennium Park3.7 mi
  • Chicago Lakefront Trail3.8 mi



Check in anytime after 3:00 PM, check out anytime before 11:00 AM


Cancellation/prepayment policies vary by room type and provider.

FAQs when booking at The Willows Hotel

  • The Willows Hotel is located at 555 West Surf Street in Lake View, 4.1 miles from the center of Chicago. Lincoln Park Zoo is the closest landmark to The Willows Hotel.

  • Check-in time is 3:00 PM and check-out time is 11:00 AM at The Willows Hotel.

  • Yes, The Willows Hotel offers free Wi-Fi.

  • No, The Willows Hotel does not offer free parking.

  • No, The Willows Hotel does not offer free airport shuttle service.

  • The Willows Hotel is 11.5 miles from Chicago Midway.

  • No, The Willows Hotel does not have a pool onsite.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city center

4.1 mi

Location rating


Nearest Airport

Chicago O'Hare Intl

Distance to airport

13.7 mi