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The Willows Hotel
3 stars

The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
Chicago, IL
See location+1 773 528 8400Official website
From
$102
Cheapest

rate per night

8.0
Very good
based on 1271 reviews
1,271 reviews
Room type
Provider
Nightly total
Deluxe room
$102
Queen room
$121
Standard room
$124
55 more The Willows Hotel deals
55 more The Willows Hotel deals

Photos of The Willows Hotel

Overview

Situated in Chicago, The Willows Hotel is an easy drive from Magnificent Mile and Art Institute of Chicago. The various amenities this modern hotel offers include a concierge, free Wi-Fi and a 24-hour reception.

This 3-star hotel provides room service, luggage storage and laundry facilities. It also offers a laundry service, a dry cleaning service and a safe.

Rooms at The Willows Hotel feature mini bars and hair dryers.

The Willows Hotel provides a convenient place to discover Chicago Loop, Grant Park and Millennium Park, as well as everything the local area has to offer. Michigan Avenue is only a short car trip away.

8.0
Very good rating
Based on 1,271 verified guest reviews

Latest deals for The Willows Hotel

Thu 9/18
Fri 9/19
Deluxe room
bed type unknown
$102
nightly with fees
2 queen beds
$141
nightly with fees
bed type unknown
$197
nightly with fees
Queen room
bed type unknown
$121
nightly with fees
bed type unknown
$123
nightly with fees
bed type unknown
$135
nightly with fees
Standard room
bed type unknown
$124
nightly with fees
bed type unknown
$135
nightly with fees
bed type unknown
$163
nightly with fees
Executive room
1 king bed
$148
nightly with fees
1 king bed
$173
nightly with fees
1 king bed
$238
nightly with fees
Double room
bed type unknown
$139
nightly with fees
1 queen bed
$508
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at The Willows Hotel

  • Room service
  • Free Wi-Fi
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Parking
  • Laundry service
  • Laundry facilities

Basics

  • Free Wi-Fi
  • Internet
  • Body soap
  • Linens
  • Towels
  • Fan
  • Air-conditioned
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Trash cans
  • Conditioner

Bathroom

  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Shower
  • Bathrobe
  • Private bathroom

Services and conveniences

  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Room service
  • 24hr front desk

Dining

  • Wine glasses
  • Minibar
  • Food can be delivered to guest accommodation
  • Snack bar

Media and entertainment

  • Cable or satellite TV
  • Flat-screen TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

General

  • Telephone
  • Carpeted
  • Storage available

Accessibility and suitability

  • No smoking
  • Elevator

Bedroom

  • Wardrobe or closet
  • Alarm clock

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Beach access
  • Golf

Parking and transportation

  • Parking

Health and safety

  • Safe

Reviews of The Willows Hotel

8.0
Very good
1271 verified ratings
Wonderful
528
Very good
278
Good
211
Okay
80
Fair
77
Mediocre
30
Poor
67

Summary of reviews

Guests say
Guests generally liked the hotel's location, noting it was close to various attractions and safe. Cleanliness was also praised, with many mentioning the well-maintained rooms. However, there were complaints about the service being unfriendly and issues with room size and amenities, such as parking and comfort of beds.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness9 out of 10
Bed Comfort8.5 out of 10
Value for Price3 out of 10
Room Size2.5 out of 10
Service2 out of 10
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All reviews

10
Wonderful
John, Feb 2023
An older but very well kept hotel. Cozy lobby with nice seating around a fireplace.
10
Wonderful
Jeda, Jul 2022
Cute boutique hotel. Smallish rooms, but fantastic location within walking distance of shopping, restaurants and amenities. Great neighborhood!
9.1
Wonderful
Anonymous, Apr 2017
Pros (+) Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
4.8
Mediocre
Anonymous, Feb 2017
Pros (+) Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.
Cons (-) Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.
6.8
Okay
Anonymous, Oct 2016
Pros (+) Front desk very helpful. Room spacious. Beds very comfortable.
Cons (-) Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
10
Wonderful
Anonymous, Apr 2016
Pros (+) The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.
Cons (-) My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.
8.2
Very good
Anonymous, Mar 2016
Pros (+) The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.
Cons (-) The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.
7.7
Good
Anonymous, Jan 2016
Pros (+) Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately
7.7
Good
Anonymous, Jan 2016
Cons (-) The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.
7.7
Good
Anonymous, Nov 2015
Pros (+) Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of...
Cons (-) Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).
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Location

555 West Surf Street, Chicago, IL 60657

What's nearby

  • Lincoln Park0.6 mi
  • Wrigley Field1.1 mi
  • River North2.7 mi
  • Museum of Contemporary Art2.8 mi
  • Michigan Avenue2.9 mi
  • Magnificent Mile2.9 mi
  • Michigan Avenue Bridge3.3 mi
  • Chicago Theater3.5 mi
  • Harpo Studios3.6 mi
  • Navy Pier3.6 mi
  • Millennium Park3.7 mi
  • Willis Tower3.8 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about The Willows Hotel

Low season

High season

Average price (weeknight)

Average price (weekend night)

January
August
$230
$481
Cheapest month to stay with an average 71% drop in price.
Most expensive month to stay with an average 61% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at The Willows Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at The Willows Hotel

  • If you’re after a cheap room at The Willows Hotel, then you should consider staying during the low season. The cheapest deals can generally be found in January and February.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at The Willows Hotel, plan to stay on a Tuesday or Wednesday. The most expensive day is usually Saturday.
  • The cheapest price a room at The Willows Hotel was booked for on KAYAK in the last 2 weeks was $167, while the most expensive was $451.
  • How long should you stay at The Willows Hotel? KAYAK users usually book their rooms here for 2 days.
See more tips

FAQs when booking at The Willows Hotel

  • Where is The Willows Hotel located?

    The Willows Hotel is located at 555 West Surf Street in Lake View, 4.1 miles from the center of Chicago. Lincoln Park is the closest landmark to The Willows Hotel.

  • When is check-in time and check-out time at The Willows Hotel?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at The Willows Hotel.

  • Does The Willows Hotel offer free Wi-Fi?

    Yes, The Willows Hotel offers free Wi-Fi.

  • How far is The Willows Hotel from the airport?

    The Willows Hotel is 11.4 miles from Chicago Midway.

  • How does KAYAK find such great The Willows Hotel hotel deals?

    KAYAK scours the web for all room deals available at The Willows Hotel in Chicago and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Willows Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Willows Hotel.

See more FAQs

Nearby hotels and places to stay

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2-star hotel
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Cheapest

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3-star hotel
Hotel Versey Chicago Lincoln Park8 Excellent (2,228 reviews)0.14 miWi-Fi, Tea/coffee maker, Coffee machine$165+
2-star hotel
The Neighborhood Hotel Lincoln Park
9.5 Excellent (12 reviews)0.3 miWi-Fi, Coffee machine, TV$196+
Rental
26% cheaper
Roomy Lakeview 1BR w/ W/D, Gym, near Lakefront Trail, by Blueground
0.44 miKitchen, Balcony, air-conditioned$113+
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Lovely Spacious Condo w/Private Patio
0.17 miAir-conditioned, Coffee machine, grill$138+

Most recommended

See most recommended stays in Chicago
2-star hotel
The Neighborhood Hotel Lincoln Park
9.5 Excellent (12 reviews)0.3 miWi-Fi, Coffee machine, TV$196+
3-star hotel
Hotel Versey Chicago Lincoln Park8 Excellent (2,228 reviews)0.14 miWi-Fi, Tea/coffee maker, Coffee machine$165+
Rental
The Neighborhood Hotel - Lincoln Park 304 - Two Bedroom
10 Excellent (4 reviews)0.3 miKitchen, terrace/patio, air-conditioned$294+
Rental
Hip East Lakeview/Lincoln Park Designer Flat
10 Excellent (1 review)0.19 miAir-conditioned, Coffee machine$157+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

7.8
4.1 mi
Chicago Midway
11.5 mi

Everything you need to know for your stay in Chicago

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