The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

Cheapest
rate per night

7.9

Good
based on 546 reviews
The Willows Hotel - Chicago, IL
Tue 9/22
-
Wed 9/23
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Provider Nightly total
snaptravel $89
Agoda.com $95
HotelTonight $97
snaptravel
Agoda.com
HotelTonight

Good to know

Value for money

8.1

Distance to city center

4.1 mi

Location rating

9.1

Nearest Airport

Chicago O'Hare Intl

Distance to airport

13.8 mi

Rooms

Tue 9/22
Wed 9/23

Queen Rooms

$95+

Bed type
Provider
Nightly
Unknown
$95 per night
Unknown
$99 per night
Unknown
$109 per night
Unknown
$116 per night
Unknown
$118 per night
Unknown
$119 per night
Unknown
$127 per night
Unknown
$140 per night
Unknown
$151 per night
Unknown
$156 per night
Unknown
$181 per night
Unknown
$238 per night

Standard Rooms

$145+

Bed type
Provider
Nightly
Unknown
$145 per night
Queen bed
$178 per night
Queen bed
$236 per night

Deluxe Rooms

$131+

Bed type
Provider
Nightly
Queen bed
$131 per night
Queen bed
$148 per night
Queen bed
$200 per night
Queen bed
$206 per night
Queen bed
$292 per night
Queen bed
$421 per night

Executive Rooms

$162+

Bed type
Provider
Nightly
King bed
$162 per night
Unknown
$268 per night
Unknown
$333 per night

Reviews

Pros

Cons

Traveler rating

242
110
33
12
5

Time of year

Traveler type

Show reviews that mention

+
great location in 237 reviews
staff was very friendly in 194 reviews
continental breakfast in 107 reviews
hotel with good in 97 reviews
small room in 57 reviews
bathroom door in 39 reviews
parking was expensive in 37 reviews
old building in 35 reviews
water pressure in 35 reviews
wrigley field in 28 reviews
friendly and helpful in 21 reviews
dan in 18 reviews
bed was very comfortable in 16 reviews
stops and train in 11 reviews
close to public transport in 10 reviews
shops and restaurants in 9 reviews
hard boiled in 8 reviews
  • Excellent
    Apr 2017
    9.1

    Lake view East

    Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.

  • Okay
    Feb 2017
    4.8

    Rough around the edges

    Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.

    Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.

  • Good
    Oct 2016
    6.8

    Could use a facelift

    Front desk very helpful. Room spacious. Beds very comfortable.

    Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.

  • Excellent
    Apr 2016
    10.0

    Moving Day in Chicago

    The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.

    My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.

  • Excellent
    Mar 2016
    8.2

    Pretty nice

    The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.

    The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.

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About

Overview

With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Briar Street Theatre and Vic Theatre. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.9 Good

based on 546 reviews

8.7

Cleanliness

8.6

Comfort

9.4

Staff

8.2

Value for money

Check in

3:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Internet
Concierge service
Laundry facilities
Laundry service
Golf
No smoking
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Wake-up service
Fitness center
Storage available
Linens
Towels
Elevator
Alarm clock
Bathtub
Body soap
Carpeted
Conditioner
Desk
Flat-screen TV
Free toiletries
Heating
Newspapers
Private bathroom
Safety deposit box
Shampoo
Shower
Snack bar
Telephone
Toilet
Toilet paper
Trash cans
Daily housekeeping
Fax/photocopying
Bathrobe
First-aid kit
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Hand sanitizer in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Complimentary breakfast
Safe
Pets not allowed
Parking (surcharge)
Room service

FAQs when booking at The Willows Hotel

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Photos

All Photos (15)
Building (3)
Bedroom (6)
Lounge (2)
Living room (2)

Location

Most Popular Landmarks

  • Lincoln Park Zoo 1 mi
  • Wrigley Field 1.1 mi
  • Graceland Cemetery 1.7 mi
  • 360 CHICAGO 2.7 mi
  • Magnificent Mile 2.9 mi
  • Chicago Riverwalk 3.3 mi

Chicago Travel Guide

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