The Willows Hotel

Reviews

Pros

"Comfortable, good location, a little expensive."	(in 87 reviews)
"Great neighborhood and friendly staff!"	(in 75 reviews)
"Walking distance to Wrigley Field"	(in 5 reviews)

Cons

"Small rooms with poor lighting."	(in 15 reviews)
"Very low water pressure and lukewarm water equaled miserable shower."	(in 4 reviews)
"room was SO cold and no heat except radiator."	(in 4 reviews)

Show reviews that mention

+

bottle of champagne	in 7 reviews
clanking noises	in 3 reviews
close to lincoln	in 2 reviews
continental breakfast	in 96 reviews
elevator is small	in 11 reviews
great location	in 186 reviews
low water pressure	in 24 reviews
needs updating	in 5 reviews
radiator heat	in 5 reviews
small room	in 36 reviews
staff was friendly	in 155 reviews
walking distance	in 7 reviews
wrigley field	in 24 reviews

Excellent

Apr 2017

9.1

Lake view East

Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
Okay

Feb 2017

4.8

Rough around the edges

Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.

Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.
Good

Oct 2016

6.8

Could use a facelift

Front desk very helpful. Room spacious. Beds very comfortable.

Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
Excellent

Apr 2016

10.0

Moving Day in Chicago

The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.

My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.
Excellent

Mar 2016

8.2

Pretty nice

The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.

The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.
Good

Jan 2016

7.7

Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately
Good

Jan 2016

7.7

Radiator problems

The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.
Good

Nov 2015

7.7

Nice location and space but a bit dated.

Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of the hotel.

Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).
Excellent

Jul 2015

8.8

Comfortable and quiet in busy Lincoln Park

Friendly attentive staff during the day. Large rooms. Great neighborhood close to public transport.
Excellent

Jul 2015

8.5

Great Staff

Good value for the money. In a great area, Staff was excellent.
Excellent

Jul 2015

10.0

The price was very good for Chicago in the summer. Its a perfect location if you're coming for a Cubs game!
Good

Mar 2015

6.5

Nice but issues at check in

The atmosphere was nice. the architecture looks old but it makes you feel cozy. The rooms are nice. It's very clean.

During check in I was asked for a deposit of $60 which I was not informed of prior to my visit. There was no infomation on it. I did not have much money so I was left asking family to transfer money into my account. I'm only 19 and was in town for a special event. My room was paid for by family not me. So I was embarrassed and worried that I would be steamed without a room. I would suggest that you inform your guests that even after they pay for the room they need to put down $60 as well.

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