The Willows Hotel

8.4
Excellent

Based on 1,189 reviews
 
555 West Surf Street, Chicago, IL 60657, United States
  +1 773 528 8400
The Willows Hotel - Chicago, IL
Check-in
Check-out
Compare vs. KAYAK |
Travelocity $84
KAYAK $87
Expedia $87
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Good to know

Distance to city center 4.1 mi
Location rating 9.3
Nearest Airport Chicago O'Hare Intl
Distance to airport 13.8 mi

Rooms

Check-in
Check-out

Deluxe Rooms

$124+

Photo
Bed Type
Provider
Nightly
IMAGE
Queen bed
$124 per night
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Queen bed
$131 per night
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Queen bed
$131 per night
IMAGE
Queen bed
$133 per night
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Queen bed
$136 per night
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Queen bed
$136 per night
IMAGE
Queen bed
$155 per night
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Queen bed
$164 per night
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Queen bed
$172 per night

Queen Rooms

$84+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$104 per night
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Unknown
$109 per night
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Unknown
$112 per night
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Unknown
$113 per night
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Unknown
$116 per night
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Unknown
$116 per night
IMAGE
Unknown
$118 per night
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Unknown
$118 per night
IMAGE
Unknown
$122 per night
IMAGE
Unknown
$84 per night
IMAGE
Unknown
$87 per night
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Unknown
$87 per night
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Unknown
$93 per night
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Unknown
$95 per night
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Unknown
$97 per night
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Unknown
$98 per night

Executive Rooms

$138+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$138 per night
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King bed
$162 per night
IMAGE
King bed
$183 per night
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Unknown
$290 per night
IMAGE
Unknown
$312 per night
IMAGE
King bed
$365 per night

Double Rooms

$152+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$152 per night

Standard Rooms

$90+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$118 per night
IMAGE
Unknown
$118 per night
IMAGE
Unknown
$122 per night
IMAGE
Queen bed
$124 per night
IMAGE
Queen bed
$127 per night
IMAGE
Unknown
$131 per night
IMAGE
Unknown
$132 per night
IMAGE
Unknown
$132 per night
IMAGE
Unknown
$135 per night
IMAGE
Unknown
$143 per night
IMAGE
Queen bed
$163 per night
IMAGE
Queen bed
$355 per night
IMAGE
Queen bed
$90 per night

Reviews

Pros

Cons

Traveler rating

164
97
26
9
2

Time of year

Traveler type

Show reviews that mention

+
bottle of champagne in 7 reviews
clanking noises in 3 reviews
close to lincoln in 2 reviews
continental breakfast in 96 reviews
elevator is small in 11 reviews
great location in 186 reviews
low water pressure in 24 reviews
needs updating in 5 reviews
radiator heat in 5 reviews
small room in 36 reviews
staff was friendly in 155 reviews
walking distance in 7 reviews
wrigley field in 24 reviews
  • Excellent
    Apr 2017
    9.1

    Lake view East

    Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.

  • Okay
    Feb 2017
    4.8

    Rough around the edges

    Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.

    Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.

  • Good
    Oct 2016
    6.8

    Could use a facelift

    Front desk very helpful. Room spacious. Beds very comfortable.

    Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.

  • Excellent
    Apr 2016
    10.0

    Moving Day in Chicago

    The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.

    My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.

  • Excellent
    Mar 2016
    8.2

    Pretty nice

    The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.

    The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.

  • Good
    Jan 2016
    7.7

    Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately

  • Good
    Jan 2016
    7.7

    Radiator problems

    The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.

  • Good
    Nov 2015
    7.7

    Nice location and space but a bit dated.

    Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of the hotel.

    Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).

  • Excellent
    Jul 2015
    8.8

    Comfortable and quiet in busy Lincoln Park

    Friendly attentive staff during the day. Large rooms. Great neighborhood close to public transport.

  • Excellent
    Jul 2015
    8.5

    Great Staff

    Good value for the money. In a great area, Staff was excellent.

  • Excellent
    Jul 2015
    10.0

    The price was very good for Chicago in the summer. Its a perfect location if you're coming for a Cubs game!

  • Good
    Mar 2015
    6.5

    Nice but issues at check in

    The atmosphere was nice. the architecture looks old but it makes you feel cozy. The rooms are nice. It's very clean.

    During check in I was asked for a deposit of $60 which I was not informed of prior to my visit. There was no infomation on it. I did not have much money so I was left asking family to transfer money into my account. I'm only 19 and was in town for a special event. My room was paid for by family not me. So I was embarrassed and worried that I would be steamed without a room. I would suggest that you inform your guests that even after they pay for the room they need to put down $60 as well.

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About

Overview

With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Wrigley Field and Lincoln Park. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.4 Excellent

Based on 1,189 reviews

9.5

Service

9.3

Location

6.3

WiFi

6.1

Room

Things to Know

  • Friendly service
  • Friendly atmosphere

Check in

3:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Free Wi-Fi
Internet
Laundry service
No smoking
Air-conditioned
24hr front desk
Safe
Fitness center
Storage available
Elevator
Concierge service
Laundry facilities
Hairdryer
Pets not allowed
Parking (surcharge)
Room service

Location

Most Popular Landmarks

  • Lincoln Park Zoo 1 mi
  • Wrigley Field 1.1 mi
  • Graceland Cemetery 1.7 mi
  • 360 CHICAGO 2.7 mi
  • Magnificent Mile 2.9 mi
  • Chicago Riverwalk 3.3 mi

Chicago Travel Guide

Learn about Chicago on KAYAK

Getting Around

Chicago Midway 11.4 mi
Chicago O'Hare Intl 13.8 mi
Chicago-Union 3.8 mi
Glenview 12.8 mi

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