Overview

The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

$161+

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Rates

Overall guest ratings

8.3/10 Excellent
Based on 911 reviews
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Review highlights

  • 9.7
  • 9.4
  • 7.2
  • 3.8

Good to know

  • Friendly atmosphere
  • Good restaurants & bars in the area
  • Friendly service

Nearby

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    About

    With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This boutique hotel is within close proximity of Advocate Illinois Masonic Medical Center and Briar Street Theatre.

    Rooms

    Make yourself at home in one of the 55 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a fireplace in the lobby.

    Dining

    A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Laundry service
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
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    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 911 reviews
    • 9.7 "World class service."
    • 9.4 "Terrific location."
    • 7.2 "Good breakfast."
    • 5.9 "Internet is average."
    • 5.7 "Rooms are ok."
    • 3.8 "Bad amenities."

    Overall Rating

    8.4 Excellent
    Based on 446 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 9.4 "Terrific location."
      7.1 "Great parking, according to 71%."
      9.3 "93% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 7.0 "Good breakfast."
    • 5.7 "Internet is average."
    • 5.3 "Average comfort."
    • 5.2 "Vibe was decent."
    • 4.8 "Rooms are not good."
      4.7 "53% said rooms were small."
      2.0 "80% complained about the bathroom."
      0.6 "Air conditioning was criticized by 94%."
      0.8 "92% had problems with the shower."
      1.2 "For 88%, the rooms looked old."
      0.9 "91% criticized the small bathroom."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
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    Overall Rating

    8.2 Excellent
    Based on 318 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.3 "93% enjoyed the restaurants & bars nearby."
    • 7.1 "Good breakfast."
    • 6.0 "Average comfort."
      5.3 "Only 53% said rooms were big enough."
    • 5.9 "Vibe was decent."
    • 5.4 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
    • 3.8 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
    View all review categories

    Overall Rating

    8.0 Good
    Based on 54 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 6.4 "Average comfort."
    • 6.2 "Rooms are ok."
    • 5.9 "Vibe was decent."

    Overall Rating

    8.2 Excellent
    Based on 91 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.3 "Terrific location."
    • 7.1 "Good breakfast."
    • 5.7 "Average comfort."
    • 5.5 "Vibe was decent."
      6.9 "Only 69% thought, the hotel was stylish."
    • 5.3 "Rooms are ok."
    • 4.2 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
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    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly atmosphere"
    "Good restaurants & bars in the area"
    "Friendly service"
    data provided by TrustYou

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