An older but very well kept hotel. Cozy lobby with nice seating around a fireplace.
3 stars
The Willows Hotel
555 West Surf Street, Chicago, IL 60657, United States
Chicago, IL
See location+1 773 528 8400Official websitePhotos of The Willows Hotel
Overview
Situated in Chicago, The Willows Hotel is an easy drive from Magnificent Mile and Art Institute of Chicago. The various amenities this modern hotel offers include a concierge, free Wi-Fi and a 24-hour reception.
This 3-star hotel provides room service, luggage storage and laundry facilities. It also offers a laundry service, a dry cleaning service and a safe.
Rooms at The Willows Hotel feature mini bars and hair dryers.
The Willows Hotel provides a convenient place to discover Chicago Loop, Grant Park and Millennium Park, as well as everything the local area has to offer. Michigan Avenue is only a short car trip away.
Latest deals for The Willows Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Willows Hotel
- Fitness center
- Room service
- Free Wi-Fi
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Parking
- Laundry service
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Wake-up service
- Concierge service
- Safety deposit box
- Room service
- 24hr front desk
Dining
- Wine glasses
- Minibar
- Snack bar
- Food can be delivered to guest accommodation
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Elevator
- No smoking
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Beach access
- Golf
Parking and transportation
- Parking
Health and safety
- Safe
Fitness
- Fitness center
Reviews of The Willows Hotel
8.0
Very good
1242 verified ratings
Wonderful
514
Very good
273
Good
207
Okay
75
Fair
76
Mediocre
30
Poor
67
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, with many mentioning its proximity to attractions and dining options. The staff received positive remarks for their friendliness and helpfulness. However, several reviews highlighted issues with cleanliness, dated bathrooms, and concerns about the value for the price paid. Overall, while the location and service were praised, guests felt that improvements in cleanliness and maintenance were necessary.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
69 reviews
8 out of 10
14 reviews
All reviews
Cute boutique hotel. Smallish rooms, but fantastic location within walking distance of shopping, restaurants and amenities. Great neighborhood!
Pros (+) Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
Pros (+) Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.
Cons (-) Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.
Pros (+) Front desk very helpful. Room spacious. Beds very comfortable.
Cons (-) Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
Pros (+) The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.
Cons (-) My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.
Pros (+) The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.
Cons (-) The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.
Pros (+) Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately
Cons (-) The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.
Pros (+) Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of...
Cons (-) Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's standout amenities?
The hotel offers beach access, a fitness center, and a snack bar, providing guests with a range of options for relaxation and recreation during their stay.
How is the cleanliness of the hotel addressed?
While some guests have mentioned concerns about room cleanliness, the hotel has implemented daily housekeeping, professional cleaning, and disinfection of high-touch surfaces to maintain a clean and safe environment for guests.
What practical services does the hotel provide?
The hotel offers room service, a 24-hour front desk, and concierge service, ensuring that guests have access to assistance and amenities around the clock for a convenient and comfortable stay.
What can guests expect from the hotel's parking availability?
The hotel provides parking for guests, offering a convenient solution for those traveling by car and ensuring easy access to transportation during their visit.
When is the best time to visit the hotel?
The hotel's high season is in June, offering an ideal time for guests to experience the vibrant atmosphere of the area and take advantage of the nearby attractions, such as the Chicago Riverwalk and Millennium Park.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Nearby Attractions
The hotel's proximity to Lincoln Park Zoo, Wrigley Field, and other attractions makes it an ideal choice for exploring the area. Plan your visit to coincide with events at these nearby locations for added enjoyment.
Consider Room Size
While some guests found the room size to be adequate, others mentioned that the rooms were small. If space is a priority, consider inquiring about room size options during booking.
Be Mindful of Noise Levels
Some guests reported hearing noise from other guests returning at late hours. Light sleepers may want to consider this feedback and pack earplugs as a precaution.
Check for Room Ventilation
A few guests noted that the rooms lacked proper ventilation, which could be uncomfortable for longer stays. Consider checking the ventilation options in the room upon arrival.
Request Room with Good Heating
Several guests mentioned that it took a while for the rooms to warm up, especially during colder months. Requesting a room with efficient heating can enhance the overall comfort of your stay.
Explore the Neighborhood
The hotel is located in a beautiful neighborhood with plenty of restaurants and shopping options. Take some time to explore the area and enjoy the local attractions.
Consider Parking Options
If you're driving to the hotel, consider exploring parking options in advance, as some guests found the parking situation to be inconvenient.
Check for Room Maintenance
A few guests mentioned issues with room maintenance, such as peeling wallpaper and outdated facilities. It may be helpful to check for any maintenance concerns upon check-in.
Inquire About Breakfast Options
Due to COVID-19, the hotel did not offer breakfast during some guests' stays. If breakfast is important to you, consider inquiring about the current breakfast options before booking.
Location
555 West Surf Street, Chicago, IL 60657
What's nearby
- Lincoln Park0.6 mi
- Wrigley Field1.1 mi
- River North2.7 mi
- Museum of Contemporary Art2.8 mi
- Michigan Avenue2.9 mi
- Magnificent Mile2.9 mi
- Michigan Avenue Bridge3.3 mi
- Chicago Theater3.5 mi
- Harpo Studios3.6 mi
- Navy Pier3.6 mi
- Millennium Park3.7 mi
- Willis Tower3.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Willows Hotel
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $246 |
Average price (weekend night) | $563 |
When to book a room at The Willows Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at The Willows Hotel
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Value for money | 7.9 |
|---|---|
Distance to city center | 4.1 mi |
Nearest Airport | Chicago Midway |
Distance to airport | 11.5 mi |
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