Overview

The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

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+1 773 528 8400
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Rates

Overall guest ratings

8.2/10 Excellent
Based on 922 reviews
See all reviews

Review highlights

  • 9.7
  • 9.4
  • 7.3
  • 4.0

Good to know

  • Good restaurants & bars in the area
  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This boutique hotel is within close proximity of Kingston Mines and Apollo Theater Chicago.

    Rooms

    Make yourself at home in one of the 55 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a fireplace in the lobby.

    Dining

    A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Laundry service
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    8.2 Excellent
    Based on 922 reviews
    • 9.7 "World class service."
    • 9.4 "Terrific location."
    • 7.3 "Good breakfast."
    • 5.6 "Internet is average."
    • 5.5 "Vibe was decent."
    • 4.0 "Bad amenities."

    Overall Rating

    8.3 Excellent
    Based on 461 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 9.3 "Terrific location."
      9.4 "94% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 7.1 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.5 "Internet is average."
    • 5.4 "Vibe was decent."
      6.3 "63% considered the lobby entrance to be so-so."
    • 5.1 "Average comfort."
    • 4.8 "Rooms are not good."
      4.7 "53% said rooms were small."
      2.0 "80% complained about the bathroom."
      0.4 "Air conditioning was criticized by 96%."
      0.8 "92% criticized the small bathroom."
      1.1 "For 89%, the rooms looked old."
      2.0 "80% had problems with the shower."
    • 3.9 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
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    Overall Rating

    8.1 Excellent
    Based on 341 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 9.5 "Terrific location."
      7.1 "Great parking, according to 71%."
      10.0 "100% liked the proximity to shopping."
      9.4 "94% enjoyed the restaurants & bars nearby."
    • 7.1 "Good breakfast."
    • 5.8 "Vibe was decent."
    • 5.7 "Average comfort."
      5.4 "Only 54% said rooms were big enough."
    • 5.6 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
    • 4.0 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
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    Overall Rating

    8.0 Good
    Based on 36 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 6.0 "Average comfort."
    • 5.9 "Rooms are ok."
    • 5.9 "Vibe was decent."

    Overall Rating

    8.1 Excellent
    Based on 82 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 7.3 "Good breakfast."
    • 5.6 "Vibe was decent."
      6.9 "Only 69% thought, the hotel was stylish."
    • 5.2 "Average comfort."
    • 5.1 "Rooms are ok."
    • 4.2 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
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    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Good restaurants & bars in the area"
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

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