The bathroom smelled like cigarette smoke. The mattress was lumpy. The outlets were low-powered. It looked like a lot of work went into making the place look new without actually updating.
2 stars
Tru by Hilton Chicopee Springfield
Photos of Tru by Hilton Chicopee Springfield
Overview
Set in Chicopee, Tru By Hilton Chicopee Springfield is an easy drive from Springfield and offers free Wi-Fi, a 24-hour business centre and an indoor pool. It also features a games room, a 24-hour reception and laundry facilities.
This charming hotel provides a safe, meeting rooms and an atm/cash machine. A fitness center is available to guests wishing to keep active while travelling.
There are 100 cosy rooms at Tru By Hilton Chicopee Springfield, each providing all the essentials to ensure a comfortable stay.
Bradley International Airport is less than a 35-minute drive from the hotel. Springfield Armory is an easy car trip away.
Latest deals for Tru by Hilton Chicopee Springfield
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Tru by Hilton Chicopee Springfield
- Indoor pool
- Fitness center
- Bar/Lounge
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
- Meeting/Banquet facilities
- Internet
- Pets allowed on request. Charges may apply.
Services and conveniences
- ATM on-site
- Business center
- Express check-out
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- 24hr front desk
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Heating
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Bar/Lounge
- Snack bar
Things to do
- Game room
- Golf
General
- Telephone
- Storage available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Media and entertainment
- Shared lounge/TV area
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Workspace
- Fax/photocopying
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Tru by Hilton Chicopee Springfield
8.5
Very good
519 verified ratings
Wonderful
304
Very good
81
Good
56
Okay
23
Fair
12
Mediocre
14
Poor
29
Summary of reviews
Guests say
Guests appreciated the pool and the excellent breakfast options, noting the new and clean facility overall. However, several guests reported issues with noise from neighboring rooms and the cleanliness not meeting their expectations in certain areas. Some also mentioned concerns with incidentals and hidden fees with booking platforms, suggesting a lack of transparency in pricing.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.5 out of 10
382 reviews
8.8 out of 10
67 reviews
7.2 out of 10
8 reviews
7 out of 10
2 reviews
All reviews
Pros (+) Nice brand new facility, breakfast was very good can't wait to go back.
Cons (-) One of the shampoo bottles they use was completely empty, but they gave us a new one right away.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The high season at the hotel is in September, offering a great time to enjoy the location and nearby attractions.
How is the quality of the beds at the hotel?
Guests have found the beds to be comfortable, providing a good night's sleep during their stay.
Is parking available at the hotel?
Yes, the hotel offers free parking, making it convenient for guests with vehicles.
How is the food quality at the hotel?
Guests have enjoyed the complimentary breakfast and found the food to be good, providing a satisfying start to the day.
What can guests expect in terms of cleanliness at the hotel?
The hotel is described as clean and modern, ensuring a comfortable and hygienic environment for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Highway
Some guests reported noise disturbances from the nearby highway, so consider requesting a room away from the highway for a quieter stay.
Check Room Size Before Booking
Several guests mentioned that the king rooms were smaller than expected, so if space is a priority, consider confirming the room size before booking.
Consider Bringing Your Own Toiletries
A few guests noted that the provided toiletries were of lower quality, so bringing your own may enhance your stay.
Explore Nearby Attractions
The hotel's proximity to attractions like Chicopee Falls Dam and the Indian Motorcycle Museum makes it convenient for guests interested in local sightseeing.
Verify Pet Policy and Charges
If traveling with pets, it's advisable to verify the pet policy and associated charges in advance, as some guests mentioned unexpected fees.
Request a Microwave if Needed
As there are no microwaves in the rooms, guests needing this facility may consider requesting one in advance for added convenience.
Be Mindful of Noise Levels
Some guests mentioned thin walls, so being mindful of noise levels can contribute to a more peaceful environment for all guests.
Check for Breakfast Freshness
A few guests reported expired breakfast items, so it may be helpful to check the freshness of breakfast offerings before consuming.
Inquire About Closet Space
Some guests noted the lack of closet or drawer space, so if this is important to you, consider inquiring about storage options before your stay.
Confirm Soundproofing
Several guests mentioned issues with soundproofing, so confirming this aspect or bringing earplugs may help ensure a good night's sleep.
Location
440 Memorial Drive, Chicopee, MA 01020
What's nearby
- Chicopee Falls Dam0.7 mi
- St. Stanislaus Bishop & Martyr's Parish1.8 mi
- Chicopee Public Library1.9 mi
- Polish National Home2.4 mi
- Indian Motorcycle Museum2.7 mi
- Holyoke Mall3.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Tru by Hilton Chicopee Springfield
Low season | March |
|---|---|
High season | August |
Average price (weeknight) | $119 |
Average price (weekend night) | $170 |
When to book a room at Tru by Hilton Chicopee Springfield
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at Tru by Hilton Chicopee Springfield
FAQs when booking at Tru by Hilton Chicopee Springfield
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Value for money | 8.4 |
|---|---|
Distance to city center | 2.1 mi |
Nearest Airport | Hartford Bradley Intl |
Distance to airport | 17.0 mi |