Services and conveniences
Basics
Accessibility and suitability
Bathroom
Parking and transportation
Media and entertainment
Laundry
General
Pool and spa
Bedroom
Workspace
Dining
Health and safety
Family friendly
Outdoor
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's dining options?
The hotel offers a great restaurant and a lovely breakfast place around. Guests have praised the excellent buffet breakfast and the great food at the on-site restaurant and bar.
How is the cleanliness and organization of the rooms?
Guests have mentioned that the rooms are clean and organized, with efficient and respectful housekeeping. However, some reviews have pointed out issues with the cleanliness of certain areas, such as dirty room carpets and outdated rooms.
What can guests expect from the hotel's customer service?
The staff are known for being friendly, helpful, and patient. Some guests have specifically highlighted the outstanding service provided by certain staff members, such as Fernando and Leonel.
What are the common concerns about the hotel's amenities?
Some guests have expressed concerns about the lack of basic facilities in the rooms, such as the absence of a fridge and coffee machine. Additionally, there have been complaints about the outdated rooms and limited lighting.
When is the best time to visit the hotel?
The hotel's high season is in August, while the low season is in April. Guests can plan their visit accordingly to enjoy the best weather and avoid peak tourist times.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
April is considered the low season, which could mean fewer crowds and potentially better rates.
Explore Nearby Attractions
The hotel is conveniently located near several attractions, including Torre del Reformador, Centro Cultural Miguel Ángel Asturias, and Museo Ixchel del Traje Indígena, making it a great base for sightseeing.
Check Room Amenities
Some guests reported issues with room amenities such as non-functioning TVs and lights. It's advisable to check the functionality of these amenities upon check-in.
Be Mindful of Noise
A few guests experienced disturbances from parties and loud music. Light sleepers may want to inquire about room locations to avoid noise disruptions.
Consider Room Renovations
The hotel offers different quality rooms, with some being renovated and others showing signs of wear and tear. Guests may want to request a renovated room for an improved experience.
Be Aware of Additional Charges
Some guests mentioned unexpected additional charges, such as extra fees for breakfast and room occupancy. It's advisable to clarify all potential additional costs before booking.
Transportation Options
Take advantage of the free airport shuttle and nearby bus station for convenient travel arrangements.
Stay Informed About Safety
While the hotel provides various safety measures, some guests noted concerns about the neighborhood's safety. It's recommended to stay informed about the local area and take necessary precautions.
Consider High Season Visits
August is considered the high season, so guests visiting during this time should be prepared for potentially higher rates and larger crowds.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:30 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | July |
|---|---|
High season | May |
Average price (weeknight) | $99 |
Average price (weekend night) | $88 |
Value for money | 7.1 |
|---|---|
Distance to city center | 1.1 mi |
Nearest Airport | Guatemala City La Aurora |
Distance to airport | 2.6 mi |