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The communications room only had two computers. Only one of them worked. When I called the hotel to confirm my reservation, there was non. You people charged me for something I did not get. Fortunately, there was a room available. I will never book with you people again.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
The staff was very friendly and nice. Had a nice breakfast for adults. Room was clean. No fan in bathroom. Had a very slow drain in bathroom sink. Werent really big issues. Told front desk about drain when i checked out.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
Great location and free shuttle service was nice to and from downtown. Pricey on top of $25 cost for parking fee
Staff Bedsheets wasn't clean
Stayed one night on a road trip. Can't beat the location right off the highway. Comfortable bed, great air conditioning, great night's sleep.
Clean nice rooms Pool was dirty. Too many occupants in the pool. Hot tub was broke and dirty
Only thing wrong was late at night had young females running and Loud in the hallway.
Staff was great.. Location convenient except for one of only 2 access roads was covered with 2' of water and closed.. This hotel sat unfinished for many years as a result of its owners trying to defy local ordinances. When the current owners took over its very apparent that the finishing construction was rushed, and there was little to No attention to detail, or even quality. Our room which was a deluxe suite was very nice and contemporary on first appearance. But stepping into the vast bathroom the lack of ATD, and current maintance was apparent. The ceiling covering the air duct was peeling paint from one side of the room to the other. 75% of the grout around the jacuzzi tub was either missing or falling out and the tiles around the base were falling out.. The toilet paper holder was so far from the toilet that you had to literally get up from the toilet to reach it and I'm 6' tall. We checked in 2 the 2 rooms we had reserved around 7:45pm and neither of our rooms were ready at almost 8 at night. My wife and I headed to the bar for a much needed drink and appetizer. Upon arriving at the lounge, I asked the bartender what she recommended. I was told that the shrimp, tomato,avocado with "garlic and olive oil" (as described on the menu) was " the best thing on the menu". When it arrived it was a bowl of shrimp tomatoe concasse, and diced avacado (way over ripe) drowned in a heavy cheese sauce. There was no.mention of cheese, cream or dairy on the menu, nor by the bartender who reccomended it. This is the Sheraton? Come on..this is simple stuff. I am a professionally trained chef, and have successfully opened and managed over 17 restaurants in my career. This is just basic common sense for a beginner to accurately describe your menu items. What if I or my guest were lactose intolerant? The menu implies something light and fresh, but what you get is the exact opposite. Big thumbs down here. Looking around there is indication, after indication once again that there is little to no care or pride put into maintaining this property. Crown molding all over is not even close to fitting together properly, carpet in common areas is pulling away from walls and stairs, almost every window we saw in the common areas was filthy and covered with hand prints. Just not what I would.consider as standard for a Sheraton, that is fairly new.. I want to be clear that every staff member I interacted with was incredibly polite and accomadating which shows that there is a manger in place with great pride for their staff. I'm guessing based on professional experience that there is non existent ownership in place that requires the staff to operate on a shoestring budget and that puts the margin before all else.
Wonderful customer service, comfortable and very clean rooms, and an awesome price! I loved everything!
I liked the amenities in the room , the coffee served was good and the bed was very comfortable. I liked the jet bathtub in the bathroom. I didn't like that the room didn't have any Windows to the outside. It only showed Windows to the hallway of the hotel. It was weird because people walking in the hallway could see into our room. The room also had some random stains on the couch and on the wall. I think the room overall was clean but they missed a few spots during cleaning.
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
Very spacious and clean. Very courteous staff Bathroom needed to be updated
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
Got a free breakfast coupon for the buffet, which was great.
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
Parking was not included and no breakfast. Most other hotels include these things for the price.
room décor, tv, and internet service paying for parking
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
Scratchy sheets, drab interiors
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Clean the bathroom and carpeting and wash the sheets.
Antwone was the front desk clerk and he was more than hospitable. After a long day of having my travel plans interrupted by the Pope's visit and the lack of communication with US Airways, Antwone patiently answered the phone and provided any comforts needed at the hotel. Being offered bagels at midnight and getting a call asking if I wanted a wake up call was better than being at Grandma's house. Shuttle service took a long time
The woman at the front desk when I checked in was PHENOMENAL! Smart, proffesional, accomodating, efficient. I liked tre business center so I could print my boarding passes. The room smelled a little musty, nothing the ac didnt fix. Beds were very comfortable and I slept great 24 hour airport shuttle, the driver was prompt and professional The neighborhood is a bit questionable, but since there is a Police subsation we trusted it was okay to park the car overnight.
OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast
The staff and shuttle drivers were friendly and helpful. The airport shuttle was very convenient and there was a Seven Eleven market right next door. It was also very quiet! Well equiped room with microwave and fridge. The room was dated and so didn't appear as clean as I would have liked.
The staff here is amazing. I've stayed here several times and they know me by name. Everyone is very friendly and they make me feel like a friend more than just a guest. The beds for me are very comfortable. I assume it would depend on what you prefer. I like that there is a grocery store right down the street, a seven eleven attached to the property and it's a short drive into the city. Rooms are equipped with a microwave and frig, breakfast has a nice assortment for a free hotel breakfast. Parking is free. I don't dislike anything per say, I just wish there was a pool on the property.
The staff was extremely accommodating and friendly. We stayed at this hotel due to a flight being cancelled. I called the hotel to have their shuttle pick us up at the airport. Cheryl from Best Western answered and was very quick to respond and send a driver. She even called me when they were close to arriving. the shuttle drivers are also super friendly. The next day our flight wasn't leaving till 9pm so we needed to spend the day in Philadelphia. We checked out at 11am however the woman working the front desk that morning offered to hold our bags for us and have the shuttle drive us to the train station to hang out the day in the city. They then picked us up to get our luggage and brought us to the airport that night. Excellent experience. Nicest staff i've ever dealt with at a hotel.
Staff Nearby neighborhood.
The location is convenient Staff was friendly Breakfast was decent Bathroom of my room had dust everywhere. I had no towels to dry off from shower, only a face towel. Didn't realize until I was in shower and it was too late to call desk. There was a mop propping up the soap dish in the shower. When ever someone used the stairwell, which was actually down the hall, the floor shook and it was loud. Demonstrates that the structure was poorly built, my guess is a lot of wood and not enough concrete/masonry.
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Cleanliness, hot breakfast & location Staff coulod not resolve requests (floor, etc). Did not advise of breakfast location/time, same for pool. They could not fix nosiy vibrating AC unit issue. Didn't even attempt top advise of lovely restaurant / bar by same owners just out back.
Its location is good and its quiet. All I wanted was a getaway and the hotel gave me that The tub in the bathroom needs a better anti slip surface. My tub was too slippery.
Comfortable beds , Pleasant staff ,clean very nice breakfast
Clean. Roomie. Convenient location. Great Breakfast!
everything went great. rooms were perfect - handicap accessible and very clean. location was perfect for a attending a wedding in the area. signs on Rt 1 directing to the hotel behind the inn and no entrance access (exit only) from Rt 322
Breakfast! Nice omelet-making chef. Front desk staff very pleasant. Trouble finding it at night. Google maps directed us to a business park (or something). Other people in our group had same problem. No exhaust fan in bathroom? Signage to get to the adjacent restaurant would have helped.
The cleanliness and friendliness were second to none. Beautiful rooms and very well kept. Breakfast that was served was plentiful and delicious.
Location is great. Staff is very good. The in room heater is VERY loud and the breakfast accommodations are awful when the young hockey teams are staying in the hotel.
The service! Everyone was exceptional! And the breakfast was fantastic. Really, a very nice experience overall! I wish we could have had a queen size or king size bed. We were there to celebrate our anniversary and had two double beds in our room. Not our preference for a romantic getaway! But the front desk staff was pleasant about it.
King size suit was excellent
Overall, I liked my stay. Everything was clean and fresh and comfortable. The sink is too high for the average person and shaped poorly so that it pushes you away from the sink. These two design flaws make using the bathroom sink awkward for anyone shorter than 5'10". The towels were very thin, probably old towels. I expected better from the Hampton.
The Staff was friendly and accommodating. The breakfast on Friday was not hot and the toaster was very slow.
Good value for your money. The toilet didn't work and the bathroom was very small.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
The room was lovely, quiet and private. The hot tub was spacious and gas fireplace welcoming in February. The breakfast was outstandingly fresh and the dining room was clean and charming. All in all, the experience was a nice addition to our visit to the Brandywine Museum.
Staff was very accommodating. Beautiful atmosphere. Great breakfast. It was hard to find.
Rooms clean, personnel extremely nice. Tea wasn't as elaborate as the travel book I bought made it sound, but still nice to have the tea available in the afternoons. Breakfast also extremely nice. We were very happy and would stay here again~!
We loved our room, the fireplace and Jacuzzi were delightful. The staff was wonderful. The location was great - very close to everything we wanted to do.
This is a charming small hotel located very close to attractions in the Brandywine Valley. Great service, free afternoon tea, very nice continental breakfast included with a lovely lobby and wine bar. The rooms were clean and well decorated. A great place for couples for a weekend getaway and a very reasonable price.
I loved that the hotel was in it's own quaint village with little shops that was within walking distance. We went to the restaurant Brandywine Prime where we had an excellent dinner. The room had a relaxing and romantic atmosphere. Everything was great!
It was a charming place to stay. We were served a lovely breakfast. The room was very pretty and comfortable Wish we had a coffee pot in the room. Breakfast wasn't until 8:00 so we early birds had to wait.
Hotel was friendly, with tea and cookies in the afternoon, and a good breakfast selection in the afternoon. The room was made up upon our return. We found the hotel very quiet and the location was perfect. I can't think of anything we didn't like.
The sweet character, the location, the decorations. The pillows are lumpy, and the beds need upgrading.
The quiet and cleanliness as well as the good mattress and pillows which made for a restful night Nothing I can think of. Perhaps a bit more imagination could be used in planning the breakfast selections.
Location, location, location. Once at the hotel, the car wasn't needed again. Coffee, Craft Beer and Calzones all within a 2 minute walk. New England charm in a vibrant college town. The workout facilities could use an upgrade and variety could be added to the equipment. The parking situation (Parking available on site for $20 per night or a block away for $5) is not ideal but is workable.
The hotel furnishings were very nice but had a couple stains on wall and the carpet was very dirty. Had black feet when I got in shower, just glad I kept socks on till bed It was a long way off the interstate but I guess it was close to a mall and that may be why its there
no problems at all nothing in room about hotel amenities
Hotel was very nice, clean, updated and in an extremely convenient location. The customer service and attention to detail by the staff was top notch. Staff was kind and courteous, they truly went the extra mile to make our stay the best it could be. no, we were beyond satisfied with our stay, no complaints
Front desk staff excellent Cleanliness of room, no coffee maker or microwave
Everything No complaints
WELL MAINTAINED WITH A FRIENDLY/PROFESSIONAL STAFF.
The staff are amazing! They go out of their way to help,are super friendly, and love their jobs! Breakfast is 'ok'. but there is always plenty, and it's fresh. They encourage you to use dining room for family events! Rooms are quiet and spacious! Rooms are a bit dated, but they are CLEAN! I love this hotel- it is our go to place every time we're there- visiting, family events, etc. The only negative I can think of is I would pick a better coffee to have in the lobby...:-)
Right in the center of thing on concord pike. Some added touches of free coffee, tea, hot cocoa and soup in lobby.
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Quiet Fridge didn't work.
Everyone was nice and the stay was great.
This guest did not leave comments about this hotel.
The 2 room suite is great. Have stayed here in the past and it's always immaculate! Nice, comfortable bed/bedding. Quiet. Wonderful breakfast buffet. Great coffee. Very accommodating staff. Always look forward to staying here when we visit family in the area. There used to be a pond and walking trail behind the hotel with a seat/swing beside it. It was the perfect place to sit and catch your breath. Unfortunately, "progress" has taken its toll and now there is a structure being built there. A walking trail still exists, but the pond is gone. Sometimes change is not for the best.
Staffer Ali was wonderful I appreciate the hot breakfast Love the quiet, spacious suites Really really appreciate the link with the JCC Nothing that I can think of