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The helpfulness of the staff. The hotel does mention in its brochure that breakfasts are prepared to order and we were therefore surprised to find a buffet. As usual with buffets the food was not hot enough
Very friendly staff, service minded! Good free WLAN connection Bathroom really small
Clean room. Very good lady behind bar in evening who also appeared to be the only waitress, "Super woman"! No goodbye when we left in the morning.
Friendly welcome - WLAN included - why can't all hotels offer this free service ?
Quiet place despite position in centre of business park. Limited menu.
Attentive staff. Free newspaper Couldn't find the control for the air-con and it was a little hot
Noisey guests very loud using obscene language at around 5 am onwards. At 6 am my husband rang reception to complain. At 7.45 am knock on our door found 2 young men one with a glass in his hand it was aparent they had both been drinking. They moved along the corridor knocking at other doors. Breakfast - undercooked bacon, tasteless tomato and mushrooms had to ask for toast.
Staff were extremely helpful, especially the gent on reception, nothing was too much trouble second time we have stayed and highly recommended
it was convenient for a wedding we were attending The rooms are not very soundproof, therefore can hear neighbours clearly.
Motel like - no noisy corridors, space to move around. Comfortable bed Bathrooms clean, but approaching the point of refurbishment soon I think,
Pleasnt Hotel with all facilities in a good location. Value for money.
We enjoyed the chalet style rooms and fact that we could park right outside our room. It made our stay much miore comfortable. There was a neighbour who had large dogs that woke early every day and barked all day long.
Very clean. Super comfortable bed. Really hot water and a decent sized bath. I felt vulnerable because alhough there was a door chain and deadlock the room was really motel style and straight off the non-secure carpark, I didn't feel safe to open window or door for ventilation as I didn't want anyone to ralise I as a lone female. So its not for me.
It was a decent room for the price paid for the stay. The heating was on in the room, we tried to cope with it fore about 2 hours but it got worse, and it could not be turned down, we reported this an got told there have been heating problems in some rooms and was moved to another room, which did cause some inconveince.
Reasonably priced, convenient, polite staff Food in restaurant was not good, the whole place could do with a make over
Location conveinet and staff friendly Room was not clean, bed was poor and uncomfortable, ant infestation in room continental breakfast was poor value for money and cooked only a little better
Real central heating - nice cosy room and plenty of hot water
good value for money the rooms were outside
The location was good, security was good, car parking was good. Comfortable, good spa - good facilities. Nice hotel with lots of relax areas to sit. Rooms well equipped - would stay here again if business or leisure takes me to this part of the country again. Only niggle was that room service for evening meal did not start until 7pm Room service times and choices.
Excellent value and the room was lovely. The staff were very helpful and the location was excellent. Breakfast was delicious. It was also very quiet and I had a lovely nights rest. I did struggle a bit with the shower rose as it seemed a bit heavy. I got there in the end
Hotel and staff very welcoming
Friendly, efficient staff. Reception staff recognised me from my previous visit.
It was close to where I had a business appointment. The prices of beer at the bar are excessive.
Clean tidy smart rooms. The Lodge rooms are not value for money for what they. The bar prices are very expensive.
Easy booking, efficient service, well-appointed room, good food, easy access to the university, great value for money. It would be helpful to supply face flannels; lack of a proper shower cubicle or glass/perspex shower section that keeps the floor dry; breakfast finishes perhaps an hour too early on weekends.
Pleasant staff good food and ease of service no
The reception manager was absolutely superb.
Relaxed atmosphere and the staff were very friendly and happy to help. Swimming pool,sauna,steam room and jacuzzi was spot on. confusing to find as you enter through what looks like gates to an industrial estate, until you buzz in and get a grumpy security guard.
everything was great, staff, room, food, price no complaints
The only black mark against the expereince was the lady receptionist who was on duty upon arrival - she was rude, uninformative about parking arrangements and unprofessional. Also, the car parking arrangements need to be more clearly set out on arrival and / or on their website.
Good modern hotel, friendly staff. Well located near cathedral.
No free parking
All staff we met: reception, bar and cleaning, were very helpful and polite. None.
Great location, near to the city centre. Hotel was comfortable and clean. Staff were helpful and friendly. No parking facilities at the hotel. (We used Chapel Street Car Park, a short walk away, across the ring road).
The staff were very helpful when I raised the concern below. Other reports on the web site do not mention that the hotel is right next to the Inner Ring Road in Derby. Rather more than half the rooms directly overlook the dual carriageway, so I would suggest that anyone who has difficulty with traffic noise either go elsewhere or ensure that you get a room on the other side of the hotel. I was given a lovely room overlooking the Ring Road, which was quiet late on Sunday when I arrived. After being awoken at 5am by traffic, I asked the staff if I could have a room on the back of the hotel. I was given one without any problem and was happy with the other two nights of my stay. I would also strongly recommend that anyone with a car park it first, then walk 100m to the hotel.
New hotel in good location to amenities
Good location, very convenient for both the city centre and the park. And the midday check out is very welcome. Being on an island in the middle of Derby's ring road means that it's a bit tricky to drive up to the door, or to turn around if you overshoot. Not a huge problem though, and nothing to put me off booking again.
Very clean, with professional, friendly staff. Nice atmosphere, and nice new place. Room had nice full length windows, and was very comfortable. Bar was expensive, but was very relaxing.
good bar & restaurant. very central, rooms clean & well furnished the lack of parking is very poor as the underground carpark is closed. there is no drop off parking to allow you to unload cases so you need to drive to the local carpark & struggle back with cases & children
Hotel and bedroom clean and well decorated, good facilities breakfast area was like feeding time at the zoo. staff were not able to seat at a table. improvement on breakfast staff would have pulled your score for hotel staff to excellent.
The hotel has been extensively refurbished in the past year. Everything very clean and up to date. The rooms were spacious and well appointed. The facilities were excellent. Great value.
Limited evening meal bookings
Room, bed, bathroom, breakfast Bedroom window was difficult to close due to needing repair
My room was of an exceptionally high standard - remote controls did not work though.My evening waiter was an outstanding young man- Sam. Breakfast was very good, very helpful staff in the morning. All the service ladies were smiling and helpful with directions My evening meal was dreadful - dry liver and soft veg, (I ate late at 915pm)- starter was ok. I would not recommend to eat here. My server Sam was very good, polite and attentative.The staff in the spa area need customer service training - I had to interupt their conversation to get attention after 2 minutes, then they pointed in the general direction of the changing rooms without any assistance to me
The location was ideal for us Too big and they struggled to cope at breakfast
The staff made this hotel beak for us, its not often you find people so happy to help you.
it was excellent value for money - had everything you needed especially for an overnight stay No
The room was very quiet and comfortable and the staff extremely friendly.
excellent and helpful staff no
Staff helpful and nice but without the forced effect ypu get through training to be nice if you get my meaning. Food excellent. Plus best coffee I've had in a long while came from the barman. Dark room at night Bit pushy on buying bottles of wine with evening meal. Cold shower curtain envelopes you
although discounted room rate breakfast was really expensive - 11-50 for continental!
The hotel was ideally situated close to the railway station for the purpose of my visit and for someone who had never been in Derby before.
Location All satisfactory
The Food and Hotel staff, nothing was too much trouble it made the weekend n/a
Bar prices and quite exorbitant charge for breakfast which we chose not to have.
The Hotel was beautiful, clean and modern and I would recommend a stay here to anyone Nothing
The central location and ease of getting to where I wanted to go.
Convenient location, efficient staff. Comfortable, everything worked as it should do. Breakfast; the smoked haddock and poached eggs were both overcooked!
It was warm and comfortable on a very cold night, and the room had everything I needed. The tray with kettle, cups etc for hot drinks was in the wardrobe, which was not very obvious; and there was no convenient electrical point for the kettle.
+Pleasant enviroment and quality of service Minor but important health and safety issue -fixed shelf with kettle directly above TV and flex too short to reach electrical socket.Suggest relocate shelf or TV
Very nice facility, in a good location, with staff ready to help. Ice buckets and an ice machine, please!
the room was very compfy although the bathroom did have some stray hairs that belonged to neither me or my partner
Friday night deal - excellent value as always.
Room was well equipped and staff were attentive,Hotel well positioned for shopping and rugby/football
quiet and basic no internal telephones were working during our stay, so hence no room service unless you went t reception expensive for a basic hotel, maybe they have put the price up for graduation week?
Warm and welcoming public spaces. Excellent breakfast.
The bed was comfortable and the staff were friendly.
The room was wide and the bathroom as well. Excelent location in the city centre. The room was quite dusty and the carbet looked old.
Location in city centre - lots of interesting places to eat within the vicinity Size of the room - small
good central location
The staff were very pleasant and tried to help The room had no view -frosted windows- the lights were not working and faulty. It was basic.
The staff were pleasant and the public rooms were very impressive. The noise from the function rooms disturbed us until 1am the first night, so we asked to be moved, which they did, for the second night.
excellent central location
the location the hotel; typical ramada, 2 to 3 star trying to be a 4, my room felt like a childerns home / nursing home, bare, minimal. any other 4 star would be much much better.
Room pleasant and modern, staff efficient and helpful. Good location in centre of town. Convenient car park. The lift is small and always seemed to be full. This was annoying as most if the passengers had no luggage but we had to use the stairs with our luggage, despite trying to get in the the lift several times. Also, would like to have had a minibar in the room.
The bed was the most comfortable i'd ever slept on, the room was modern, spotless, large. It felt very luxurious! Everything in my room appeared new, like a show-home, straight out of an interior design magazine.Excellent. Well i did have a room which overlooked Leicester's main street, but it was Saturday night and so i expected a degree of noise. By the time i got back in (3.30am) it had all but died down.
Extremely comfortable bed and close proximity to the airport very expensive drinks
nothing it was dierty !!!!!!!!!!!!!!
This was a comfortable relaxed stop off overnight before a flight. I had a small hot snack in the bar at 1000pm which was welcome but I would have wished the standard of the fish cake to be a bit higher.
very comfortable, friendly environment, from which to enjoy the onward journey refreshed and rested.
Close to the airport The price was extortion.
Only stayed a few hours due to late flight so really can't comment
Distance to event at Donington Race Circuit Pool was closed, which was one of the reasons we chose the hotel
atmosphere kids running up and down hallway at 4-30am
It was convenient to the airport Nothing
Ideak location for airport
The location of the hotel is good for visiting the centre of Derby, and the rooms are of a good standard for the price Following a dispute over the night I stayed/booked at the hotel, the resolution to this was completely unsatisfactory.
Very warm hotel, as it was freezing out side. Good parking, as it is in the city centre. Very modern hotel. Tea and coffee cold, as it was in flasks at breakfast, but apart from that it was a good selection of food on offer.
It was lovely and warm
Free car parking
very central,smart hotel no lift having to struggle up two flights of stairs with cases, finding after a whole night sweating that theirs a fan in the wardrobe.
the whole hotel, staff everything made us feel very welcome
Nothing ! They forgot the alarm clock + newspaper + Staff at the reception very unfriendly + Too hot in the room because of the heat system, with an AC very noise!
The comfortable beds and free parking,all staff appeared happy!
It was warm, relaxing and very friendly, loved the hotel and will go back. could not find anything wrong such a pleasant stay thank you.
Easy access to town centre, nice bar, clean room think your breakfast price is a bit expensive,hence all three times i have stayed i go to the little cafe next door
Pool area was superb Nothing
Generally a nice hotel with a good atmosphere and facilities French Onion Soup
Staff were very helpful. I requested if we could just have soup in the restaurant at lunch time when they were setting up for the evening and we were able to, which was nicer than sitting in the open area.
The dinner at the hotel was excellent and the wait staff were more than accommodating – they helped make the evening very enjoyable. Really nothing to complain about. It is a very nice hotel and provided us with a great base.
Very little. Reception, pool reception and restaurant recpetion were untidy and a mess of bits of paper. Pool chaging area was littered with janitor's equipment and materials. £144 for a dbl bed boxroom is ridiculous. That this is a 4* hotel is incredible.
The rooms are comfortable with nice furnishings. Excellent breakfast and restaurant.
good location for the family visit the bed was too hard!
The meals at this hotel were excellent Our room had a night storage heater and was very cold. We had to request an extra heater which they promptly brought to our room. During the night we could hear every 2 mins. a fan going off from one of the balconies outside so didn't get any sleep. We therefore curtailed our stay to only one night
The food was outstanding, the pool and jacuzzi relaxing and staff could not do enough for you, and with a genuine smile always.
The rooms are comfortable and well kept.
Location was excellent for our needs as it was a 2 minute walk from the train station. Very clean and modern hotel with friendly staff. Stayed in a twin room and the mattresses were very hard which did not allow for a very comfortable sleep.
The rooms were very good modern and of a high standerd of finish. good that free onsite parking was available.
Clean and tidy.Dinner in the restuarant was good
Modern hotel, rooms small, bed not comfortable, staff pleasant, good breakfast. OK for 1 or 2 nights
Excellent clean facilities. Good in room entertainment. None
Good facilities, clean and comfortable, good value. Could not alter heating in room as control appeared to be fixed; it was so hot it gave me a sore throat. I opened window but then had 24hr noise from railway station, although this was not a problem as managed to sleep through. Hotel situated in a very large business park/area with building work ongoing; got lost a couple of times. No signposts showing hotels.
This is a new and smart hotel with a cheerful and enthusiastic reception staff. It is very convenient to the city centre and very close to the station. There is a generous car parking area and the access from the a52 and the city are very easy. Some of the room facilities were basic - no bath - no hook to hang a towel or coat in the ensuite. Tap on the basin did not overlap the basin fully so tended to spread water over the adjacent surface. Early morning noise from the trains marshalled overnight in the adjacent sidings (motors started at 0500hrs)might disturb a very light sleeper.
Well appointed funky hotel and room with everything needed for an overnight stay. Breakfast good Staff friendly and helpful Outlook a bit grim at the moment as building work in grounds continues
The room was really nice and clean. The location so close to Pride Park was great as the reason for the nights stay was to tie in with the game.
It was convenient for the train station and the Pride Park Football Ground and had all the essentials for a short break. The view from the room was of waste ground. We didn't get many towels (one hand and one bath towel for two people).
Clean, friendly, spaceous
The comfortable beds and the breakfast selection
Modern Hotel Hassle free parking staff helpful There was some social event in evening our room was right above it a bit noisy till 2 am
Pool & Room MIxx resturaunt
the reception staff was very accomodating (gave late checkout easily) and friendly.
The decor and staff were memorable. Even a local power cut couldn't throw them off beat with complimentary hot drinks and snacks served in reception. Beds too soft for me but really I am struggling to find anything wrong
Luxurious bed, very good shower, excellent breakfast, very helpful, efficient and friendly staff. Room too hot even with air conditioning. No enough tea for two people to have two cups. Couldn't open fridge. Swimming pool not working.
Very comfortable rooms,friendly staff.
Very quiet place to live for a night with family. A little bit of smile at the reception would be very welcoming
I booked two rooms, one of which was supposed to be suitable for a disabled person. The gap between the end of the bed and the wall was too small, I could just about fit my electric wheelchair though. Their was mould in the shower although they said it had been recently refurbished.
Cleanliness of the room and location. No food available at half ten at night.
Great value for money. Excellent greeting at reception, room in very good condition, modern, wifi -- all exceeded expectation. It apperared my reservation wasn't on the system, but it transpired that my firstname & last name had been combined, which was why it couldnt be found initially
no proper restaurant in the area;
Very helpful and pleasant staff
Met expectations. Decent value for money.
would prefer facilities for a 'cooked breakfast' although the continental was very nice would feel car was more secure if there was a separate car park for days inn hotel
The bed was comfortable. Window did not lock or close properly, The noise from the motorway was excessive.
it was small pokey smelly boring and cold!
big bathroom, nice beds
Not a lot Lack of decent restaurant & no bar facilities
Position ideal for those travelling by rail, with adequate parking for car travellers. breakfasts excellent value.
Prices for breakfast. reception staff hide behind desk. although unocupied reception staff did not meet & greet or speek when one passed. Lift painfully slow. Smell of paint on 1st floor. Smell of drains on approch to hotel (restaraunt side). Noise from restaraunt entrance next door. Only 3 milk and 3 coffee for 2 people over 3 days?
Very convenient location since close to rail station and town centre so excellent for theatre and shopping. Clean and tidy room with easily enough space for 2. I know it was only a basic room but missed some of the things you take for granted in other hotels such as a clock and tissues. Only a very minor point and not bad if that's all I can complain about...!!
good room and reasonable price
The ice maker at the end of the corridor Dust in my room
The hotels location was good for the city and bars plus food. The staff where polite and welcoming. The hotel was very clean.
the hotel was very clean and modern perfectly place for the city and shopping areas
Very close to the train station and very quiet.
Hotel was well placed for the station and for the southern side of the city. Room was clean, bed was comfortable. Room was a little tired; the bathroom light had no cover (bare bulb), the shower control didn't work properly and the wifi wasn't working properly during my stay (management apologised, but that is little consolation). Also, room rate advertised on the hotel entrance was less than I paid, and colleagues staying at other (newer) local hotels of similar rating were paying lower rates than I did. The reception area was pokey and not suitable for meeting a client in the morning (a busy and public area) and the bar area was not available for this use as breakfast was ongoing. Having client meetings in a (used) bedroom is not terribly professional, but there was no alternative.