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The pool, air condition bar Custumer skill
Dinner Buffett was first class. We only booked for one night but we were impressed with the grounds and dinner. Our room was too cold even with the AC turned off. Check-in did not go smoothly as we booked, and I thought, paid, on kayak just 5 minutes before checking in. Still, at the front desk there was a big delay in processing us and finding our reservation. They had us pay at the front desk so I will be checking the credit card bill. This was a very nice resort, though my husband and I don't gravitate towards resorts.
La comida Que llovio mucho y no pudimos disfrutar todo
Everything was excellent , I have been in a more expensive resort that offer me the same comforter , I highly recommend this resort to everyone Everything was excellent
The food was good. We had different options throughout the whole day. Never went hungry. Staff at the restaurant and bars very nice Check in and out was horrible!. Very understaffed and unprofessional. Took about an hour to check in and about hour to check out.
This is a nice resort, and a great value for the price I paid. The staff were all very friendly and helpful, I would definitely recommend My room was not available at check in.
Weather , staff from other hotels bugging in beachfront , loud bad music at restaurant
Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food) Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar
Beach front is gorgeous. Best part of the resort! Rooms were not super clean. You could tell the place needs some serious work done. Food was mediocre and so were the drinks. Definitely a party atmosphere. Not what we expected and we will not be returning.
The beach and the staff (excluding the lobby) lobby staff was not trained, wanted me to pay again for a paid in full reservation because they didn't want to call Kayak to check. "Superior room" was really a good enough to sleep room, the bathroom's tiny shower clogged where, while showering" I had to turn off the water every 5 mins and wait for 10 mins to turn on again, room phone was not functioning, deteriorated facilities, not enough staff, pools were all shallow the deepest I think was 4"9 and this is an adults only resort. The food was D+. I will never go back!
The staff is great there. The animation team works very hard.
Staff treats you like family. Great spa
When they checked me in my room which was marginal at best...the door was wide open to the outside allowing Mosquitos to enter . The room was loaded with them!!! Rather then giving me another room,they brought in a can of raid.I then took control and sprayed the the place down. I then left for a few hours and on return...more Mosquitos to find.I then learned that the windows, behind the drapes had been left open as well in both the bedroom and bathroom....I sprayed again then left for a few more hours.they said that they wood deliver a can of Raid to the room and leave for me to use as needed.i got caught up in the activities provided and didn't return to my room until midnight.Yes...more mosquitos flying around and on the walks and ceiling.I then went to the front desk and asked for the spray they didn't deliver and was told that house keeping was closed and to come back in the morning.i told them that I was going to sleep in the lobby.They then gave me a huge blanket and said for me to cover myself from head to toe and they would take care of things until the morning.Im glad I brought insect repellent and littelery covered my entire body with It !!! I then covered myself with the blanket as they said and needless to say....Didn't sleep but a wink!!! Also,the room they set me up in was a the end of their prosperity on the line with a shabby fence separating me from the jungle. The room had nonfunctional AC controls ! As I was returning to my room that evening to retire, i can around the corner to find a security guy tucked in the corner of my building which anyone would have freeked out for he was in a dark space.I then learned from him that he was going to stay all night because the locals come to their properity to rob the guest!!! As I watched him for a while from my window, he kept quietly walking up and down the side of the fence stoping and listening for intruders. Thank God I was there for only one night! The bottom line is! If you value your life....STAY AWAY! I will be posting this on YouTube soon!
The staff was very accommodating when we had complaints The food was not that great. They told us there were 3 restaurants on the resort for dinner but only one was open the entire time we were there. WiFi was super overpriced.
The staff was very friendly and responsive. Antonia at the spa was a fabulous masseuse. We are from Vegas and know what good/great accomodations and food are all about. This is a sub-par property. For the price I marked it as Okay. The bed was hard and the pillows felt like bags of golf balls. They need to find a chef who knows how to cook. The food was aweful. Two nice pools and another for "members' only but no jacuzzi on the property.
Small but cute, room was awesome, food there are not too much variety but pretty good flavor on everything.
We liked the fact it is 18 years + resort , the food at the a la carte restorant was perfect and the service was amazing ( Fransis ) The rooms does not match the hotel facilities... they are very poor in design , very dark and has humid on the seiling ...A/C makes lots of noise...
The food was very good, even though variability wasn't the main focus of the chef. Don't get me wrong the hotel is good, the thing is i am a local, hence i have more to do outside of the hotel than inside. bathrooms were too small, limited activities
The animation team was excellent treated me like the new me for years great people check out Coca-Cola he was hilarious Just love the way they treated me food was good but the place treated me like family I will go there again try it out
Yes. very much,. But the hotel was super, super, super good. the staff was excellent. the rooms clean. the people simply lovely. I will go back there again. yes. yes.yes. The cheek in process was very bad. blue bay did not have my reservation details. I had to wait for almost 30 mins to be cheeked in. very poor.
Staff The rooms are little old
I found that the food was very good and I like the fact that the staff was extremely nice and helpful and dynamic also my favorite was the private beach in the lounge area I found that the rooms needed to be updated
A lot of pool No service at all, no coffee. No service in the fridge
The food and drinks were great. The location is nice. I was there during the spring break, so, it was rather crowded but not that bad - you could find a bed on the beach. The stuff was very helpful and friendly. The room itself was quite clean and comfortable. Building are rather old and dated. Air conditioner in my room was dripping condensate on the floor - had to throw there a towel. The TV worked but picture quality was so-so.
Pool was nice Food was not that great
Nothing Dirt. Old. Disgusting. Rude.
Food & staf Vip
I was pretty pleased. I like the design and set up of everything. I liked the beach huts that protect you from the sun and the pool was very nice. Maybe it just wasn't very busy when we went (May 19 - 24) but I didn't think it was too crowded and could always find a chair by the pool or a hut on the beach. I found plenty of food to keep me satisfied. Restaurant food was really good. Be sure to take advantage of being able to eat at each one once a week. This was my first all inclusive - I found it to be well worth the money for my group of 3, sharing 1 room with 2 beds. They have a stone called Larimar, only found in the DR, which is beautiful shades of blue, the beach vendors have a lot of lovely larimar jewelry - I highly recommend getting a piece for yourself. Negotiate but remember the individuals selling stuff only get a cut of the profit and they most likely have families to feed. I bought from a few. If you are looking for jewelry, ask for Julio and tell him Cara sent you! Beds weren't very comfortable but not horrible either. Not good for side sleepers - that's for sure, but not as bad as some reviewers made them out to be. I brought my own pillow too based on some of the reviews I read. Some of the staff was not too friendly. Learn some Spanish if you don't know any, that helps increase their friendliness and helpfulness towards you. One helper in the dining room pressured me to drink alcohol which I found really annoying, but that was only 1 guy out of many others who were very friendly and helpful. With some dishes it was difficult to tell if there was meat in them, it would be nice if they added ingredient lists at the buffet but the "healthy" section that contained 3 meatless options always had something I liked so I was pleased. The music at night was kind of annoying when trying to go to sleep early, but I'm pretty sure it never went past midnight. The people selling stuff on the beach can be extremely annoying/presistent, but I don't blame really blame them because they are doing what they can to get by.
This was my second time staying here and it is 100% better. The rooms are updated and they are really nice, the restaurant was updated and that too was really nice. The food was amazing! We are very well. The entertainment was cute and funny, the whole family enjoyed it. Most of all, the staff were all amazing. Everyone always had a smile on their face and they were always eager to help. We had 13 people and the moved tables, chairs so we could all eat together. They even sang to my sister in law for her birthday. Great place, we'll be back again next year!
I was attending a Wedding Vow Ceremony and upon arrival to departure Everyone was very polite friendly with the best attitude. Food deliciously prepared, my suite was very clean, furnished appropriately and very comfortable.
The food was great at the buffet, the room was very nice and comfortable. The staff was very friendly at all times. I didn't like that there is no club inside the actual hotel. My boyfriend and I wanted to go dancing and we had to go outside the hotel to get to the nearest club. But overall it was a really good experience, I would go back
Service and food was excellent. Night club not included, and needed more animation.
I liked that the pool had a bar n the beach was walking distance. They had shows every night. It was a fun night. I didn't like that the authenticity of the national foods was very poor. But it was ok.
From the friendly reception to the beatiful facilities, great food and we'll appointed room, this resort is excellent. The staff is very well trained. The dancers in the evening traditional Dominican dance show were excellent. I stayed in the VIP portion of the resort and it was a great atmosphere. Stinning architecture throughout. From the moment I checked in until when I checked out, I kept telling myself, I must come back again. All good.
I LIKED EVERYTHING!!!!! EVERYTHING WAS EXELLENT!!
This is a lovely resort, very clean and the with wonderful friendly staff. I would definitely go back. Great place to relax and enjoy the beach. Thank you to all the staff for treating us so well.
IT WAS THE BEST EXPERIENCE WE HAD HAD AT A HOTEL. WE WILL NEVER FORGET IT!!! WE LIKED EVERYTHING. THANK YOU!!!!
Location: Within 15 – 20 minutes of the airport. Near 2 other hotels and a golf course, 2 mini malls with a restaurant and a few shops. Room: We stayed in the Catalina building in room 2203 and it was great and very clean. They provided a hair dryer, shampoo / conditioner, shower cap, soap, etc. and the bathroom was spotless. There was a closet with shelves in the front and there was also a balcony overlooking the pool. The bed was very comfortable and there was a flatscreen TV and a desk. There was also air conditioning which made the experience very comfortable. Atmosphere: There were A LOT of families, senior citizens and spring breakers at this resort. The pool was large, gorgeous with a swim up bar and a great temperature. Since this is an all-inclusive resort the drinks were free as well the food. They offered many activities throughout the day including water aerobics, pineapple toss, dance class, etc. They also have a section for kids as well as nightly entertainment (i.e. magic shows). Most of the chairs at the pool are claimed by 8am with towels, so get down there early! There is direct beach access, which gets very crowded with chairs by 11am. There are A LOT of beach vendors but if you pretend you’re sleeping or say “no thank you” they’ll leave you alone. The water is clear and warm. There’s also a private beach which you get with the upgraded package, but we decided not to pay an additional $40/night per person. Also, they say free Wi-Fi but it’s only in the “theater area” and barely connects. You have to pay for it in your room. Staff: Very mixed results. Some staff was super friendly and went out of their way to ensure we were happy and had everything to make our stay enjoyable, while others acted like they couldn’t be bothered. I would like to see management create a consistent experience across all of their staff. For example, I had an allergic reaction to the shellfish (I wasn’t allergic prior... may have been the type of squid served) and my girlfriend we went to find me Benedryl. We went to both gift shops and they were EXTREMELY unhelpful. My girlfriend said my face was swollen and she was in a panic to get me medicine and one of cashiers was on the phone on a personal call hanging out and was no help at all. Luckily another guest told us there was a mini mall down the street that had a pharmacy where we could get Benedryl (ended up paying $11 for 12 tablets which was more $$ than normal). PS I'm fully healed :) Food: The food was terrible. Although it’s all-inclusive, we found the food to be inedible. The breakfast offered an omelet station your choice of green peppers, tomatoes, cheese, ham and corn or fried eggs and those were good. They also have a smoothie bar and if you ask for the “smoothie especial” they’ll give you an amazing creation by one of the staff. For lunch we ate salad with olives and chickpeas. The beef is extremely tough and fatty and the pasta was rubbery. We had dinner at the Italian restaurant on the grounds of the hotel and the meal was just as bad (the meal was included in the all-inclusive package).
The food was great! The pool was large and fairly clean. Good air conditioning in the rooms. Energetic activities staff. The beach was so windy we couldn't sit there. Hard to find -- no sign in front of hotel or on the street. The shows were mediocre at best -- not always family friendly. Hard to get a reservation to one of the restaurants. The free internet in lobby was frustrating and rarely worked.
I liked the beach near by. As well as the city and other turist atraction out of the hotel were close by Internet (wifi) was not included and to pay for the service was too expensive. I wished they would have charged me in dollars instead of pesos.
The pool and the beach were beautiful There was no variety in the food . The entertainment was mediocre. Expresso was only available after 10am which I find ridiculous since espresso is usually drank for breakfast. I've traveled to other resorts in that strip and I prefer Barcelo which is next to Grand Paradise . The front desk receptionists are very rude.
Staff, location, breakfast by the beach Only their local low grade alcohol was included/one restaurant needed an appointment and the other you had to pay for
The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great. Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction. Rooms are extremely outdate.
It was so nice to have everything pre-paid and to enjoy doing or eating whatever we wanted whenever we wanted. The Beach was lovely. The pool clean and beautiful. The room was quaint and the balconey a major plus!! Staff was often unavailable and unhelpful. When trying to plan our arrival, we emailed asking about taxi services available and got no response. We finally called twice and were told they didn't provide any taxi service and that we should get a cab for $15 from the airport. When we arrived we were surprised to find a sign with our name on it and transportation waiting for ur...they picked us up in a BUS (for two of us!) . We thought it was great luck...and then the next day told us they were charging us $60 for it! Over three times what they quotd to us before. It was a major issue - the whole situation was due to a miscommunication among their staff and job division there.
Staff was excellent, food was great and drinks plentiful. Would stay here for sure. Rooms are outdated and no King size beds.
The staff was great! Loved the shows! Need to try to make an actual piña colada, it was like water!!
Aftershow and environment Took too long to check in
Great value for money, clean rooms, friendly service could not control air conditioning individually since I had standard room
All inclusive is easy way to live. Location for some sport activities like golf. Terrible local drinks / coctails, a lot of fat people (perhaps just due to all is incl.), no quests allowed or have to pay extra for night-time pass (and even it up to 2:00 am), ridiculous! Cab service strange and expensive, except waiting time. Far from night time actions. Wifi available only in lobby area and it's not free of charge, very slow - too.
However the beach,swimming pools, nightly entertainment and the restaurant on the Marina Reef side were the best We had a king size bed however, the mattress cover, sheets, blankets and pillows were sized for a standard size bed. As a results we were uncomfortable and did not sleep well. Also in the bathroom we were notified not to drink water from the faucet. For the first day check-in they provided 2 bottles of water for use. However unknown to us we were expected to provide (buy)for all following days water to use. The balcony sliding glass door was almost impossible to secure.
my husband and i were in sosua for three weeks to study spanish. the school booked us into sosua by the sea and it was a total unknown. we're about to return for another visit because it was a wonderful experience and we can't wait to get back. the hotel is small, quiet and in a great location....right on the beach. the staff cannot do enough to make your vacation as special as possible...the food is excellent and the service is like nothing you experience in the united states. the dominican people are so warm and friendly...they seem to have an inner happiness that reaches out and makes you want to hug everyone. please do not believe what you hear about 'having to stay inside your barricaded resort'...not in sosua and cabarete. walk freely, talk to people, smile and have the best vacation of your life. try the local restauarants...they are wonderful and great bargains.
Just got back in Feb 09. This hotel was a wonderful bargain. The room price was reasonable. The staff made it a great experience, they were exceptionally nice. The bed was very comfortable, king size with a duvet cover. There is a parking lot in front of the hotel and is always manned by security. The pool was small but well maintained. The hotel is located in a town that is primarily frequented by ''Sugar Daddies'' (those looking to hook up with women for a good time). I did not eat at the hotel. There were lots of bars and restaurants located nearby. The nightlife in town was exciting and non stop. When I got there, the beach was gone due to the storms. It looked like another planet fulll of jagged volcanic rock. But the sand came back the next day, weirdest thing I've ever seen. Would stay there again.
To be honest the hotel wasnt bad, the first couple days were all rain but the remainder of the trip the weather was GREAT! We had some MAJOR RENOVATIONS going on while we were there which we were not aware that renovations would be going on during our stay. Also the Private Beach they talk about in the hotel add was GONE! They said they had some storms back in april that completly removed the beach. The private beach is now just private rock! We made the best of it and had a very nice time while in Sosua. The city of Sosua can be a little intimadating at times but we ventured out into the city and explored a bit.....be prepared to get hassled by EVERYONE in the city....The staff at the hotel was very nice. The beds were not very comfortable...Overall I LIKED THE PLACE! I believe when they finish renovations the hotel will be even nicer! Ocean view was amazing! They also have amazing food!....The head Chef really knows how to cook.... FOOD WAS AWESOME! So in a nutshell.............I loved the place just disappointed about renovations and the lack of beach which they advertised as private! I would stay at this hotel again and I look forward to going back someday! Oh one more thing.......there are horsebackriding trips that are booked for customers......The trip was amazing the guide helped us navigate the city and was just a great guy! If you get the chance to take this trip!...DO IT!
I would give this hotel 4 stars if it weren't for the ants. Not exactly sure why they were on the fourth floor, and in my room, but I suggest If you bring food that you keep it in the fridge. The room are excellent and the view of the ocean is gorgeous. Delicious food, fantastic people. I will definitely go back in the future.
I Have just returned from this property, it is out of season and was very quiet. It was as if the entire place was my own resort, Staff, Food, Bar, Pool, Beach, one could hardly ask for more, It is quiet and safe and easy and safe walking distance of downtown 5 minutes. Great Place, I will go back.
Checked in Christmas Eve 2010, checked out after an hour. Place has run down terribly. Run down furniture in room, tub dirty and fixtures rusted. Pool covered with leaves, not vacuumed for days. Not one piece of fitness equipment was operable. Stairs to beach broken, making access difficult. A la carte restaurant was closed. The whole area just did not feel safe. No way this is a 3 star place.
My friend and I just got back from Sosua By The Sea on 3/4/08. Overall it was okay trip but never use the long distance telephone service to make calls from this hotel (it is very expensive). Learn from my mistake and use the nearby Internet Cafe shops siempre if you have to make calls to the United States.\n\nBe careful walking around Sosua because traffic laws did not seem to be very important there. The streets are narrow and there are mopeds everywhere.\n\nThe Damajagua Falls is a must see. It is a beautiful place and I look forward to going back their soon.
the best thing about this hotel is that it is located in the town of sousa - so when you get tired of the beach there is local nightlife and dining.the beach isn't the best - but for a $3-5 dollar (you have to bargain) 15-20 minute moped ride you can go the beach at caberete which is nicer.one final note, if you go during the winter you are going during the rainy season - expect to get a rained out for at least a day.
The hotel itself was quiet, rooms were beautiful, beach is quiet and secluded. This is a great place if you are looking to keep to yourself, but not if you are looking for constant entertainment and a lively hopping place. The food for breakfast was fine, but lunch was mediocre and we ended up eating out and finding wonderful restautants elsewhere, and not too expensive. The staff was wonderful and helpful, and it seemed that all the rooms were recently renovated, not doing the pictures shown any justice. Overall, Small, quiet, nice, dined elsewhere for lunch and dinner.
Overall stay was good, except for constantly barking dogs and noise on the street. Couldn't get another room because it was full over Christmas & New Year's. \n\nSecond night there, the air conditioner stopped blowing cold air and it was + 85 in our room. Five requests to the front desk, but nothing was done. This was well before the resort was filled to capacity. No ceiling fans or portable fans in our 1-bedroom apartment. We insisted on moving one night around 11 pm, but had to argue before our request was granted. A week later, the same air conditioning problem, but this time, it took less than an hour for maintenance to fix the problem. The air conditioner problem was discussed frequently among guests, even those who regularly stay at the resort. \n\nStaff and food were very good, as well as on site security and easy walking to nearby stores and restaurants. The all inclusive option was too much over two weeks. We just needed to get out and eat elsewhere every other day. Loved being right at the beach, spent lots of time snorkeling nearby reefs, relaxing on the small, but quiet beach and exploring Sosua. A bit pricey at $ 250 US/night for a couple with all-inclusive option. Besides losing alot of sleep due to the street and reception area noise levels, room was very good, bed was comfy and we enjoyed our stay. Next time, we plan to stay in Cabarete at a smaller resort owned by a Canadian couple we met in a Supermercado. \n\nSosua is bustling and the prostitutes are fun to watch with their Sugar Daddies. Lots of chicas and older gringo companions every where. Currency exchange at the resort not very good, but better at exchange kiosks within 5 min walk.