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Staff were excellent and offered fantastic customer service, especially the reception staff on check in. It wasn't stated anywhere in the literature in the room or around the hotel at what time breakfast was available and at what time it was no longer being served!
Excellent service and good facilities None
I found this hotel very comfortable. I had to leave early, before the scheduled breakfast time, but the staff accommodated me and so I was able to leave, suitably nourished to embark on my long journey home! not applicable
Handy for visiting family and friends in the area. Friendly & helpful staff. Food in Table Table tasty and good value for money. Would have liked a play area or something to entertain 8 year old outside of room although freeview was a plus
The helpfulness of the reception staff.
friendly staff, convenience no room service and there was a bit of noise of the ground floor
All good Breakfast could be extended to 11am and not 10am
Clean, comfortable, reasonably spacious and modern rooms, No frills, but very good value for money, especially when booked in advance on a non-refundable.rate. Adjacent restaurant serves adequate food. Out of the city centre, so a car is desirable.
restaurant was good
Staff helpful - facilities good N/A
The Breakfast was so lovely and i like that you could serve yourself, Did not like that you could not bring food or drinks into your room.
Excellent Breakfast. Spacious rooms. Very tasty Sunday lunches. No free wifi included. However Bitbuzz payable wifi is available throughout the entire hotel.
The staff were really welcoming, buffet breakfast yummy and room a really good size and very comfy. Would definately stay at the ramada again! The automatic light and fan in the bathroom was a bit frustrating if you had to use the bathroom in the night cos it took ages to go of. A switch would be much better. But this was only a little thing.
I enjoyed the relaxing atmosphere within the hotel. The staff were excellent.
A great location for enjoying the treasures of the Atlantic coast. The room was spacious, warm and comfortable.
very friendly efficient staff and excellant food poor car parking also a street plan of portrush one way system would have been a great help
Breakfast, the location the bathroom stunk of smoke
The welcome to the Ramada was excellent, making me feel really glad to be there. The staff were friendly and pleasant. The rooms were very comfortable. The restaurant was excellent, the food was outstanding.
The location of the hotel is excellent. Bedroom very spacious & comfortable. Staff friendly & helpful. We hope to return again.
the room was a good size,staff were verry friendly if maybe a bit laid back,great fire in bar!! small t.v. in cold part of bar
Location, the staff were vey helpful and the breakfast included was excellent. Just the room i was in had an ajoining door to next dors room.Got very noisy and could hear everything till the early hours.I was offered a different room on complaining about this tho.
Good position, hotel side nice and clean, staff very friendly and helpful. Not keen on karioke in bar every night, would have liked a seperate residents bar. Bar needed a refurb. And would have liked more tourist information eg bus time table into town in the evening. Also stopped serving food at 7.30 which I felt was a bit early
Everything was excellent I tried hard to find some bad points and could not find one single problem
Bar staff were very attentive and well mannered
Pleasant Staff. Hotel very quiet.Dreary colour scheme.No decent sea view.
Location, staff Cobwebs in bathroom, Karaoke until very late one night
Very reasonable cost and nice breakfast Lack of information / bistro menu in room
Excellent location on coast. Food basic but wholesome and reasonably priced. Rooms not serviced every day. Only 4 channels on TV. WIFI only available in reception area. Breakfast only served from 8.30 to 10.
Comfortable room, clean, excellent breakfast and service, good car parking. None although had to ask for heating to be turned on. Perhaps slightly pricey.
Staff,Food,cleanliness,price Nothing Nagative to say.
A nice, quiet hotel within walking distance of the town and beaches(about 30 minutes) Nice large clean room, which was very comfortable.The breakfast was very good.
We had a very relaxing weekend stay. Good location for shopping in coleraine. Also food very good. Have stayed here before and would stay again. The only complaint would be that the mattress on the bed was very uncomfortable. We are spoilt at home with a memory foam mattress so no matter where we stay now the beds are uncomfortable!
Super fast check in Very cold bar/ dinning room very difficult to book online - the main Best Western site did not seem to know of the Hotel. Booked through hotel booking agency.
Staff very friendly and helpfull. Shower not working and was staying in room next to laundry room...very noisey..
Bathroom door did not lock. Workmanship in bathroom not good. Cooked breakfast would be much better served fresh.
Staff excellent, nothing too much trouble for them, food was terrific would return again without hesitation. Just needs a bit of refurbishment round the pool but otherwise nothing to complain about.
Food was good and well-priced. Room was spacious. Unable to get more than lukewarm water for a shower in the morning.
Very friendly very clean food good None
it was very convenient for my purpose
The staff were very friendly, couldn't fault them at all. Bathroom was not very clean and the shower was a real pain to get working in the morning. I was attending an early morning interview and was under pressure so didn't really need the hassle. I know it was only £40 but I stayed the in a hotel in Sligo the night before for 35 euro which included a full breakfast and was way superior to the Bushtown.
A very relaxing day away from work with delicious food and excellent staff in a very peaceful atmosphere I had stayed before and what I got was what I expected. Hotel may be a little 'dated' but it is very comfortable
Food excellent Needs refurbishment. A bit tired looking decor and carpets. It was quite cold weather when we stayed, but the lounge area and bedroom weren't heated and the dining area was too hot!!
It was very relaxing, the food was first class and the staff very nice
the people were nice, the food was good and it was in a good location.
Friendly staff and nice atmosphere
The entire hotel was fantastic. Never stayed in a place where the staff are so friendly and helpful. The hotel was extremely clean and the beds are very comfortable. A lovely place to stay. Although the bar underneath the rooms did not cause us any bother, we were not disturbed by noise, it could possibly be an issue if placed in a different room.
The staff members that I interacted with were beyond nice, remembering me and following up on earlier questions I had. Great room, super comfortable bed, location was perfect as it was right on the bus line to take you around the major sites of the coast. Also, as a personal preference, as they don't have/need air conditioners I wasn't expecting anything. But they have floor fans which I love since I use them myself to sleep so that was amazing (although this might just be a summer thing). Great experience! The walls were thin so you could hear a lot going on but honestly it's a quiet hotel with families and couples so it was never an issue when trying to sleep.
The food and the staff. Didnt like the fact that i didnt get 2 sleep coz i wasnt informed of a night club being in the hotel. Was a bit 2 expensive for the standard of the hotel.
The staff were lovely and the bed was very comfortable. The food is great and reasonable prices. We stayed for 2 nights and found as a couple that Sat night was not relaxing - the place was full of hen nights who partied until 5 in the morning! We wish we had been warned how noisy Sat night would be! However, Sun night was lovely and quiet - very relaxing.
Th comfortabl accomodations and the food at the Skipper's Th disco next door at night.
The location and the food were very good. The music was very loud. There was also a lot of noise from other hotel guests and staff.
The staff were very helpful and friendly and the room was comfortable. The bar and food were great. There was just one difficulty - detailed below. The music from the discotheque was extremely loud and kept us awake for several hours. This was the only problem as everything else was great.
wifi weak. loud music on weekends. no view. not worth the amout paid.
very very nice
Excellent food and friendly staff. Room bedding superb but overall room cleanliness left some thing to be desired. Cobwebs (some occupied). Greasy shower floor. 2 light bulbs not functioning and the detritus from previous occupants left behind bed side tables.(found because I dropped something which rolled behind a table).
Quiet, and in a very pleasant location. Staff very helpful in that we had a dog with us. On approach to the hotel from the south there are no signs pointing to hotel whereas entering from the north there are road signs.
we liked the relaxed style of the hotel and the friendliness of the staff. also the easy car parking and the compact lay out. lighting in the bedroom was poor and the design of the wash baisin poor.
the quiet relaxed atmosphere away from all the hustle and bustle. Privacy
Clean and central to our needs,food excellent.
We enjoyed the cosiness and sheer size of the room and bathroom area. With two dogs in tow, the space made the whole experience much more pleasant. The courtyard layout was very pleasant and while most other rooms were occupied, we were able to maintain our privacy. There was some intermittent noise from the main road to the rear of the accommodation but this did not unduly upset us.
Could benefit from a revamp of furniture in residents lounge. also armchair in bedroom.
freindliness of staff and relaxed atmosphere no
this was the second time we stayed at the Brown Trout. The staff are great and the food is excellent. If you dont mind a bit of driving it is a good base visiting around the North coast. Also the fact we can take our pet dog there. Seems to have become a bit pricier than average for food and drink, but the food is good and breakfast excellent again.
relaxing atmosphere,good food and friendly staff
a boutique hotel with a family atmosphere - wonderful.
On arrival we were upgraded to an executive room which was a lovely surprise!
The spa was great although only open in the afternoon (3-8pm) The room was very clean but there was a wooden sliding door to the bathroom and the room was not as luxurious as I expected for a four star hotel.
it was a very relaxing place the only thing was that the spa was only open between 6pm and 9pm.
could not get a drink after 9 pm.Also note in the room that you are not allowed to drink alcohol that is not purchased on the premises.This forces you to go out at night.
The spa with steam room and sauna was nice to visit at end of a busy day of walking and climbing.
They upgraded us for free!
Very clean , comfortable and competitively priced hotel with courteous staff. A thoroughly enjoyable weekend stay.
food and hospitality exellant
The staff were very friendly and helpful. The room was of a high standard, and the restaurant was excellent. No option of a smoking room
Comfortable and a good breakfast
We have stayed here on a number of occasions for short breaks and have always had friendly service good food and good sized comfortable, clean rooms.
Staff friendly and very helpful. Room excellent throughout the stay. Breakfast excellent. Nothing to report.
The Peace And Quietness In The Room Itself And Its Location Room Door Handle Came Off In Hand. Fixt To Wall Showers Useless. Very Overpriced. Some Staff Unhelpfull, Certain Staff Overexaggerate Truth With General Conversation. Breakfast Staff Have Little To Know Manners Reaching Accross Guests While Eating.
The staff were so friendly and couldnt do enough for us, it made are staff even more enjoyable
Welcome cuppa and homemade scones on arrival. Spacious room with adjustable heating and great facilities. Sofa and footstool......excellent. Lounges to relax, library and daily papers provided. None
my friend stayed here and could not hae been treated any better,, throughly enjoyd the short time in strand house
Very welcoming, excellent facilities (dvd player and small dvd collection), lots of home made food, advice on where to get dinner and go for walks and very quiet.
Everything at Strand House was excellent. It is furnished to a very high level, with comfortable beds. My wife really enjoyed the whirlpool bath. A lot of thought and care went into the breakfast - the freshly squeezed orange juice and fruit salad, and the best bacon I can remember.
Warm, friendly, excellent service, wonderful room, spotlessly clean, great location. no
We would like to say many thanks for the kind hospitality received. The food, the rooms and the attention was wonderfull so we had a fantastic weekend at Northern Ireland. If one day we come back for sure that we will stay at the strand house so we recommend that hotel 100%. No.
No praise would be high enough for Strand House. Ernestine & Kate two special ladies. Rooms, food and hospitality were 5 star. It would be impossible to find better anywhere. Thank you for a wonderful stay.
Breakfast was excellent
Welcoming - home from Home - very friendly - helpful - relaxing - would go again - N/A
An absolutely outstanding Guest House Hotel. Tom and Ernestine were excellent hosts; warm, friendly, considerate, helpful. Accommodation was exceptional in its provision of every conceivable comfort. The breakfasts were amazing ! Fresh fruit, beautifully prepared, wide variety of cereals and dried fruit, sumptuous cooked breakfast - full Irish. Tremendous personal attention and service.
peace and quiet No.
We loved Albany Lodge. Richard was very welcoming and the rooms were very attractive. The views from our room were excellent and it had a chaise lounge so you could sit and enjoy the view. Nothing in particular. There is no lift so that might put some older people off if they have to walk three floors.
A first class hotel, welcoming and excellent room
Very helpful, obliging and friendly. Excellent breakfast to start the day. nothing
location - town centre and beach just behind the corner... old building in the beach view mould in shower
Location was great as it central to everything.....Staff very helpful...found my room to be clean and comfortable i really enjoyed my stay in Albany Lodge.
The cleanliness of the rooms
The lodge is located downtown and our room had a wonderful view over the sea.
friendliness of owners, cleanliness & decor of room, nice breakfasts only the creaky floorboards in the room above !
The personal attention and the little details such as the inclusive soft drinks and snacks.
Nothing too much trouble staff always very pleasant and helpful places all were very security conscious Bar shut too early and no entertainment
No stairs, I have a problem with my hip, dinner not nice at all no taste of it! Ordered chicken dinner but recieved roast beef instead!
Down to earth, no pretentious crap, basic & clean rooms (that’s all that’s ever needed), friendly staff and a warm welcome, great fun at karaoke night and the hotel is conveniently located close to the beach. None to note.
Convenient to center of Portrush and a great center to start Causeway Coast tour. Hotel is clean, cheap but very dated. Don't expect luxury power shower rather weak triton.
this trip was for our daughter's 7th birthday treat. the hotel staff and customers made her feel like a princess. it really was a special birthday for her thank you very much
Family room had two bedrooms Hotel very clean but quite old
The staff were brilliant, being younger and going to Kellys the staff were great at times for us coming in, and also with us being smokers, they were very helpful with us coming in and out late at nite going for smokes The only thing was wen we booked originally we'd booked a family room, for 4 adults which we put in our search box when trying to find a hotel, and it still pulled up the Port Hotel Family Room, i would suggest that if this could be changed to do so. The staff were very good at sorting this problem for me
Staff were great,breakfast was super bar was fun until everyone got bladdered.But then im not a pub person,some people may love this.The price was definately right. We had a first floor room the noise from the bar into the small hours was horrendous, the people in the room next door were in loud converation until about 4 in the morning, consequently we had very little sleep. In fact we had no sleep.
friendly staff with a very substantial breakfast given. The decor is quite old fashioned
Breakfast was ok We stayed in a twin room as no available doubles.the room was tiny and so were the beds.the tv didnt work properly the toilet swayed when you sat on it.the corridors were like a maze it was very difficult to find our room as rooms 18 19 and 20 were not marked out even the lad that worked there couldnt find them
Very convenient to Bushmills Tour, Giant's Causeway and Dunluce Castle. THe Harbor Bar was very nice and convenient for eating. Parking in front was easy. Nice view from our room.
lovely and intimate, slightly old fashioned but in a really lovely way, great location. will definitely go back if ever again in north ireland.
View was excellent and room was lovely
the breakfast was great. its basic accomodation but great value for money.
Room amazing - king size sea view None
Room adequate for our needs,owner very nice,lovely breakfast None
Fabulous kitschy decor! Wonderful view of working harbor and beach. Convenient on-street parking. Close to Dunluce Castle and Giant's Causeway. Helpful, pleasant staff. nothing
Very comfortable bed and clean. Enjoyed breakfast too. Friendly atmosphere.
Very friendly staff, excellent breakfasts, lovely location, free wifi in room. Parking outside hotel was okay whilst we were there but could imagine it being challenging in high season.