The Hotel Concord

“Everything!”

“Stunning hotel, with exceptional customer service!”

“The staff was wonderful. The location excellent. Parking excellent. Rooms quiet.”

“I was not given the room that I booked online . It clearly stated that I was getting a room with a balcony and I took a screenshot and showed it to the staff and nothing was done about this I was still in a room with no view. I faced a wall. Even after explaining to the staff that the only reason why we decided to stay at this hotel was because we saw the rooms with the Terrace and balcony and the view and we decided to spend our money despite the high rate because we want to stay in the rooms with the nice view. Again, nothing was done about it we were not offered to be put in a room pretty balcony in a nice view even though multiple times we hadn't mentioned the staff that this is what we wanted for our room. Even after we were asked to send a copy of a screenshot from booking.com for the room description where it stated that it would be a room with a balcony View.”