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Close to the bay and shopping. No
layout and furnishings of room
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Location and value for money
It was very relaxing the rain and wind
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
close to shops and port
Only stayed onwe night very good fo ferry vvv
The hotel was opposite the Brittany ferry terminal
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Location No smoking policy
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Very Clean and quiet
Efficient, pleasant and convenient
the food is really worthy(especially the toast)
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Location and quality
How close it was to the water and to the Palace.
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
the staff was so friendly not a thing
the customer service
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
the heat in the room! and it's impossible to set your own room at the temperature you want
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
Fantastic hotel, one of the best I've stayed in, fabulous location
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Location, view from the room, size and decor of the room.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
fantastic sea view location & food
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
staff very helpful
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
position. easy to find.
We were upgraded to a seaview room no coffee facilities in room
I liked the services, cleanlines of the room and the the sea-view
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
Location Non Smoking not available & smoke heavily penetrated my room.
Lovely pool. Cafeteria was a good place for a drink or snack Restaurant was rather gloomy. Noisy church bells and clock on one side (we changed rooms).
Location and very nice overall a good 4 star hotel !!!!! nothing !
Friendly helpful staff. The Hotel had occupancy for a family of four.
It was bright clean and efficient The beverage self-service at breakfast was very odd
I liked the castle building, the decoration and the atmosphere. I was there onky one night it's not enough time.
breakfast buffet was fantastic
Very good location fr traveling, Very goof hotel. As we are English we like our cup of tea, their were no facilities in the room and when we got up at 7.30 the receptionist told us we could not get a drink till the cafe opened at 8.30am.
The Templo de Agua experience is a MUST - absolutely fantastic, relaxing, vivifying, calming... The spa guide was delightful and even tho' she spoke no english was able to joke with us and get us laughing. Thoroughly enjoyable pleasure. The restaurant was inundated and impossible to get a seat in so we tried the cafeteria which was more like a restaurant - so don't be put off by the name - and the food was excellent. The daytime reception staff were impersonal, surly, rude, overly bureaucratic - the worst we have ever experienced in Spain: if it had not been for the very good points to the hotel, they could have ruined the stay being the first and last impressions of an hotel. They even did not want to take payment until we threatened to depart without paying when suddenly they were able to give us attention. Additionally we were kept awake for more than an hour in the wee small hours by a leaking tap in the room above.
Great Hotel - very upmarket and I got a great Rate at 0nly 60 Euros! Felt a bit out of place as I was on a motorbiking holiday - but hey dont judge a book ny its cover!!! Great location for night before Ferry Trip from Santander to UK.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Excellent service and good location
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Ideal location with great view over Marina, staff very friendly.
The overall atmosphere was very welcoming and relaxing
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
The staff were first rate
location, staff spotless
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
Large room, good bed, close to the beach. Poor breakfast.
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
pleasent view and well apointed rooms
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
I loved the familyar atnosphere and the design and the quality of the rooms.
everything was great the family who run the hotel are more than helpful and the rooms are great and really clean the breakfast was above and beyond what you expect total value for money all round would recommend there was nothing that we did not like about this hotel
Excellent staff, very helpful. Excellent room, clean, modern, quality fittings, very pleasing. A welcoming pot of tea on arrival on a stormy night. Complementary Cava and chocolates on arrival. Gift of cakes on departure. Dog friendly. We recomend this hotel. Nothing to dislike.
Superb apartments. Excellent facilities. Beautiful environment. Lovely family business.
Attentiveness of staff, Cleanliness of room, Breakfast Availability of local places to eat; there was only one
Hotel staff spoke very fluently French. Nice room, good breakfast. Hotel staff gave very good tips about things to visit in the environment. We got a bottle of cava when we arrived and cakes when we left.
Extreme friendliness of the staff
The rooms were extremely comfortable and stylish. The staff were really welcoming and friendly. Although not applicable to us, some people may find the uphill walk from Somo village to the hotel difficult if they have mobility issues or if very hot and have children.
A great base for beautiful Somo beach. Staff was very friendly and helpful, especially front desk staff. We were impressed by how many staff spoke English even though the hotel caters mainly to Spanish guests. Would have appreciated a minibar or small refrigerator in the room. Bottled water should be provided as there is nowhere nearby to purchase water or drinks outside of the hotel bar. Beach towels would be appreciated although we were not stopped from using the hotel towels for the beach.
Excellent staff - friendly and helpful, really nice rooms. Didn't have the hotel breakfast but the cafeteria served delicious tortilla de patatas. Nothing negative comes to mind.
Lovely location. Great decor. Loveley receptionist. Worst dinner ever served to us. Semi frozen, limp meat with frozen chips incompletely cooked. Rude staff. No apologies on complaint.
This was a great hotel, the staff couldn't do enough for us and they all speak English if only a little which is great when my Spanish is not so good. We found the food to be of a very good standard and talking to other people they found it the same.We really enjoyed our stay. Thank you
Great beach in Somo for surfing, running, sunbathing etc only 5 minuted walk from the hotel.
Staff were very helpful and professional. Did not eat in restaurant so cannot comment but all other aspects of this hotel were excellent. Very easy access to beach, mountains and Santander.
The hotel had a feeling of luxury and excellent cleanliness. Staff were discreet but very friendly and helpful. Food was excellent, and although a bit pricey, still gave super value.
The hotel staff were very friendly and helpful. They spoke english well and made the effort to communicate with you in English. They couldn't do enough for you. The room was really lovely and very well appointed. The evening food has been described in your reviews as 'disappointing' but I would say that it was rustic. The buffet breakfast was very good, they even offered bacon and eggs which we took advantage of, but a little expensive at 12 euros. I would throughly recommend this hotel to anyone. nothing!
Clean room Leaking roof
very outdated, not clean far from the beach, industrial vista
Could not find. Too far from the sea
The fabulous suite - very spacious - and impressive shower! The dead animals on the walls of the lounge. Sorry, I know it's your unique selling point, probably just a cultural thing....
no english tv, resturant not open until 8pm, bath had a chip in enamel and was rusting if not for the fact this I was only there for one night I would have moved out.
Very sapcious rooms with big windows. Clean and confortable A bit far from the centre if you don´t have a car, otherwise it´s good. They defenitly should paint the reception and comun areas in another color
arriving just before midnight and being able to get a meal in the restaurant with very friendly service
The room was big and well furnished. The breakfast buffet was good. The staff was proper but unfriendly, They responded to questions but did not offer greetings. The hotel is several blocks from the beach ... past a school, through a neighborhood.
Overall, an excellent hotel with a very Spanish (as opposed to international) feel. Most importantly, the staff are friendly and accommodating. The rooms are large and comfortable (I believe they are all "suites"). We found extras such as room-service and breakfast to be of good quality and surprisingly reasonably priced. Of particular note here: the mini-bar was the first we have encountered in the world that did not have punishing price tags and so (all other hotels take note) we were able to use it freely. There is a very good swimming beach 150m away. We initially complained about the swimming pool: We searched for hotels "with a pool" using this search criteria on booking.com and tripadvisor.com. This hotel came up through this search and we failed to read the detailed description. Guests have free use of the adjacent sports centre. It is next door to the hotel but proved useless for the kids: minimum entry age 16. You have to wear a cap and swim in lanes. I would not describe the hotel as having a pool - but neither did they, the fault lay with the search engine at tripadvisor / booking.com. Our rooms on the first floor had views only of this (not very beautiful) sports centre. I would ask for a higher floor next time.
The room was a spacious and well equipped suite.
Only stayed one night, but no tea/coffee facilities in room. Only Spanish spoken.
very smart bed was too big, we prefer smaller!
I thought the room where large and clean and the staff friendly cafe on site also good. bonus was free parking My stay was good but it is a little difficult to find
good reception,very pleasant room, large car park next to hotel, a family run hotel , owner`s wife spoke good english and assisted with directions as a non smoker the room had ash trays in it .
Staff were friendly even though there was a language barrier
convenient location for a visit to the Picos and the Santander Ferry port
Cleanliness Location. It would have been nice to have a small choice of alternative eating establisments in the area.
The staff were fantastic, our motorcyle broke down and the family that owned the hotel spoke english and really put themselves out to liase with the local bmw dealership and fed us back information. They went above the call of duty, parking at the rear of the hotel was fine, no issues, supermarket, petrol station, bar/cafe/restaurant all next to the hotel, the room was very nice, far better than the price would suggest. I would stay there again and use it for a base, bus into Santander just over a euro and 11 euros in a taxi back, no problems, highly recommend.
Good price for its quality; comfortable and big room; quiet zone without any disturbing noises the location is a bit hard to find by GPS. We went to a villiage nearby and took a detour in the end. not well indicated for its location.
the room was smelled of tabaco.
Very well run hotel with helpful and polite staff.
Good location. No evening meals available on a bar.
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
extremely friendly staff and good location
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
very nice place to stay with our dog
the roof balcony was lovely good for drinks on a starry night
The parking places too small
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
We only stayed one night on the last day of our holiday as we were returning home by ferry the next day. I chose this hotel, which is situated across the bay from the ferry port, because of it's on-site parking which proved to be very convenient. Reception staff were helpfull. No food available, probably because of the time of year and low occupancy. However there were restaurants nearby.
Excellent location for seeing the town and local coast. We particularly wanted an evening meal in the hotel, by unfortunate coincidence the kitchen was closed that evening only, but they willingly accomodated us and we enjoyed an excellent diner. No!
stoped off on our way back home for two nights before catching the ferry from Santander to Portsmouth.Exellent location nice quiet town.
Cute little place, friendly staff, the price was right and the town was nice and quiet. No complaints!
center of town noisy
It does what is says on the tin. It is clean and very close to the beach. If I go back to Santander I will not stay in Somo, where the hotel is located. It is too far away and there is not night transport.
Good Value, Close to the beach location, rooms kept clean Rooms a bit small, only had two twin beds and should have had a double.