Pros (+) The staff was very pleasant and the rooms were very clean.
4 stars
Ameristar Casino Hotel Council Bluffs
2200 River Road, Council Bluffs, IA 51501, United States
Council Bluffs, IA
See location+1 712 328 8888Photos of Ameristar Casino Hotel Council Bluffs
Overview
Situated in Council Bluffs, Ameristar Casino Hotel Council Bluffs is within easy reach of Henry Doorly Zoo and University of Nebraska at Omaha. It also features an indoor pool, a Jacuzzi and a fitness center.
The hotel has a 24-hour reception and a laundry service. An airport shuttle, valet parking and meeting rooms are also provided.
Ameristar Casino Hotel Council Bluffs features 160 rooms, all of which are filled with a variety of facilities to ensure a comfortable stay. They are also equipped with a refrigerator and a hair dryer.
The hotel provides easy access to Union Station, Fort Omaha and Old Market. It is also within walking distance of Omaha Botanical Gardens.
Latest deals for Ameristar Casino Hotel Council Bluffs
Amenities at Ameristar Casino Hotel Council Bluffs
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Wi-Fi (surcharge)
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Services and conveniences
- ATM on-site
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Bathroom
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Designated smoking area
- Private entrance
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Pool and spa
- Hot tub
- Indoor pool
- Pool with a view
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
General
- Seating area
- Telephone
- Carpeted
Laundry
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kids meals
- Kid-friendly buffet
Things to do
- Casino
Fitness
- Fitness center
Reviews of Ameristar Casino Hotel Council Bluffs
7.1
Good
391 verified ratings
Wonderful
155
Very good
48
Good
43
Okay
35
Fair
34
Mediocre
21
Poor
55
Summary of reviews
Guests say
Guests appreciated the good location of the hotel, especially its proximity to the casino and zoo. However, many reviews highlighted significant issues with cleanliness, including dirty rooms and bathrooms, as well as poor service experiences, such as slow check-ins and inadequate maid service. The overall sentiment leans towards dissatisfaction with the hotel's maintenance and service quality.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.1 out of 10
4 reviews
6.9 out of 10
2 reviews
All reviews
Cons (-) Smoky room. Who allows people to smoke in hotel rooms anymore? Not worth the cost!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The high season at Ameristar Casino Hotel Council Bluffs is in June, while the low season is in September.
How is the cleanliness of the hotel rooms?
Guests have mentioned that the rooms are clean and inviting, but some have reported issues with cleanliness, such as a smoky entrance area and outdated facilities.
Is parking readily available at the hotel?
The hotel offers lots of parking available, making it easy for guests to access. Additionally, valet parking is also provided for added convenience.
What can guests expect from the hotel's customer service?
Guests have praised the friendly and helpful staff at Ameristar Casino Hotel Council Bluffs. However, some have expressed concerns about the lack of accommodation and options when inconvenienced.
How is the food quality at the hotel?
Many guests have complimented the excellent food at the hotel, particularly in the sports bar and grill. However, some have mentioned that the buffet was closed on certain days, and others found the quality to be average in the bar area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river comes highly recommended.
Consider Low Season Visits
September is noted as the low season, which could mean fewer crowds and potentially better rates.
Check for Smoking Areas
Some guests mentioned that the smell of smoke was pervasive in certain areas, so it's advisable to inquire about non-smoking areas and rooms if sensitive to smoke.
Be Mindful of Dining Options
Some guests were disappointed by the limited dining options and closures of certain restaurants, especially during off-peak times. It's advisable to check the availability of on-site dining before arrival.
Verify Room Amenities
While many guests appreciated the amenities in the rooms, such as jacuzzis and comfortable beds, some noted issues with cleanliness and maintenance. It's recommended to verify the condition of the room amenities upon arrival.
Inquire About Noise Levels
Some guests mentioned noise disturbances, particularly related to the casino and ventilation systems. It may be helpful to inquire about noise insulation or quieter room locations.
Confirm Booking Details
A few guests reported issues with double charges and room allocation. It's advisable to double-check booking details and payment charges to avoid any inconveniences.
Accessibility Considerations
For guests with mobility concerns, it's advisable to inquire about the availability of accessible rooms and the overall ease of movement within the hotel premises.
Explore Nearby Attractions
The hotel's proximity to attractions like the Ameristar Casino and Mid-America Center makes it convenient for entertainment and leisure activities.
Address Concerns Promptly
If any issues arise during the stay, promptly notifying the front desk or management can lead to swift resolution, as noted by some guests who received compensation for inconveniences.
Location
2200 River Road, Council Bluffs, IA 51501
What's nearby
- Ameristar Casino0.6 mi
- Mid-America Center0.8 mi
- Horseshoe Council Bluffs0.9 mi
- Union Pacific Missouri River Bridge1.2 mi
- Harrah's Council Bluffs1.3 mi
- Joslyn Art Museum2.8 mi
- RailsWest Railroad Museum3 mi
- Lake Manawa Beach3.2 mi
- Union Pacific Railroad Museum3.3 mi
- Bayliss Park3.3 mi
- Historic General Dodge House3.3 mi
- Squirrel Cage Jail3.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Ameristar Casino Hotel Council Bluffs
Low season | January |
|---|---|
High season | June |
Average price (weeknight) | $154 |
Average price (weekend night) | $283 |
When to book a room at Ameristar Casino Hotel Council Bluffs
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Ameristar Casino Hotel Council Bluffs
FAQs when booking at Ameristar Casino Hotel Council Bluffs
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Council BluffsGood to know
Value for money | 7.0 |
|---|---|
Distance to city center | 3.0 mi |
Nearest Airport | Omaha Eppley Airfield |
Distance to airport | 4.9 mi |
Everything you need to know for your stay in Council Bluffs
Complete your trip
Popular destinations