Pros: No one at counter when I arrived Omaha, NE airport. Sign said No Cars Available. First and last time I will rent from Payless. Kayak should consider dropping Payless from their reservation system. Makes Kayak look bad.
Cons: My Kayak reservation was not honored.
Nov 17 2015
maintenance light issue
Pros: The gal at the counter was extremely helpful and very sympathetic to me regarding the situation. The gal at the garage pickup was also helpful in that she held my luggage while I went back in to the terminal.
Cons: I picked up the car...checked it over.... heading to attendant to give them the slip before leaving and the maintenance light came on.
Though everyone was friendly and helpful, it was frustrating that I had to then repeat the entire process .... return the car, go back inside to the terminal, get another contract, keys etc. and return to the garage for another car. Had I been in a hurry for an appointment .... THIS additional 35 minutes would have made me LATE.
Nov 17 2015
No available size car I rented
Cons: They didn't have the size car I rented nor did they upgrade me. They tried to give me a much smaller car and when I said that wouldn't work they said I would have to stick around the airport til A car came in that I could use.
Dec 1 2015
Cons: Would have preferred vehicle shown in advert. Nissan ---- Ford from Avis was not good. Uncomfortable, hard to understand display. Rental price was high, even for Thanksgiving. Not sure I will rent again
May 5 2016
nice folks doing good work
Pros: I liked that the people working for Payless were very nice to me and quick to get me a car that was clean, easy to operate and well priced. They were friendly at the counter, got me on the road quickly with clear instructions. I'd use them again.
Jun 5 2016
excellent vehicle, super price, great employees!
Pros: Loved the car! Pickup and delivery were smooth and easy! Loved the woman at the pickup counter, so helpful and nice. Will definitely use payless for my future rentals
Cons: No problems at all
Jun 6 2016
Excellent service, excellent price
Pros: Everything was easy
Cons: Returning car was a bit confusing with the Avis line and then needing to finish paperwork in terminal
Jul 3 2016
Awesome service, awesome car
Pros: The CSR at the Omaha airport was friendly, personable and helpful, the car was clean and drove great.
Jul 19 2016
Pros: I was very happy with the car we rented. It was clean and comfortable. The guys at the counter were nice, friendly and helpful.
Cons: When I picked up the car, the agent told me about a 200 mile/day limit that I was unaware of. The agent was sure to point out that it was my mistake for missing the information. They should have been more helpful in addressing the problem instead of defending their role in it. (When I went back later to see where it states there's a 200 mile/day limit, I still couldn't find it anywhere.) I was also charged $19 more than expected. When I called about it, the agent was unable to help me and gave me another number to call tomorrow. Also, when picking up, the agent should tell the customer "Stop at the Dollar booth in the garage to get the keys." I was not told that and I walked a long way to the car to find it without keys. It was extremely cold and I had my kid with me. We walked around to find help. The person in the Dollar booth said, "You need to stop here first.". Thanks a lot. By the time I got in the car to begin my vacation, I was so heated and frustrated that it took a couple hours for me to cool off, forget the bad experience and start enjoying my trip. The car was awesome, but the pick-up process was pretty rough.
Jan 29 2016
Watch for the hidden fees
Pros: The type of vehicle that we had.
Cons: There was almost $200 in additional fees they tried to charge from the rate kayak gave me $283 and in reality they wanted $460. It's a franchise so good luck with any corporate help. Molly the owner avoided my calls during the rental and never got back about reducing the fee and a refund after the rental was turned in and it was a bogus contract
Feb 11 2016
bad agent / no help
Pros: the car was not what we signed on for . not bad car just not what we were hoping to rent. got charged up grades for unlimited miles , not what was on line when we reserved car.
Aug 25 2016
Pros: Key drop
Good close access
Cons: I couldn't turn on headlights in the dark and interior lights don't come on when you open the door. I was on the freeway before I realized they were not on and I had a mess !
Sep 25 2016
Cons: They originally tried to charge me an extra $50.00 for being 8 minutes late. The attendant told me she was unable to make any adjustment and it needed a manager.
Nov 10 2016
Cons: The manager at the booth told us the price per gallon was $1.95, which she said was cheaper than the market. We barely drove the car and returned it the following day only to be told that we would be charged for 1/2 tank of gas. When I questioned this, the clerk gave me a well rehearsed and rude response "well if she didn't tell you. She wrote it down on your paperwork." I pulled the paperwork out, and she did. It was deceptive, and I will never use Dollar
Dec 26 2016
Pros: Not all Dollar locations are good, but the Omaha airport operation people are great! Tops in friendly customer service. Thanks.
Cons: Avis charges more than $50 over the reservation quote.
Aug 8 2016
Lack of Selection made value very poort
Pros: What I liked was that the car was clean, and that the lines for pickup and dropoff were low. That car was adequate for the trip, but just barely.
Cons: Airport rentals, which I know were expensive, should have had better cars for the kind of price I paid. Instead of getting me a nice Toyota, Nissan, or Chevy, I was placed in a Lancer, which was ill-equipped for the driving I was doing. The Lancer also lacked basic lumbar support, which the other cars likely would have had. They did offer a VW, but only if I paid the full-size price. I was already paying $330+ tax for the week (when KAYAK pffered $160-200 for off-airport rentals). To make me particularly angry - Avis did have Camrys available, but only to the "AVIS Preferred" members. I will not be going to Avis again.
Aug 22 2016
Pros: SUV was comfortable and very clean.
Cons: Hidden fees that pushed by bill to double what I thought
Sep 19 2016
Bait and switch rental rate
Cons: Price was higher than quoted on Kayak. Will avoid Avis in the future.
Sep 20 2016
BIG Gas Guzzler Needed a Bath
Pros: Pick up and drop off in OMA is always a breeze. Fast check out and no hurdles to jump
Cons: Wanted a mid size car and they gave me a Toyota Sequoia. Got 14 MPG and was pain to park. Exterior of car was water spotted and dingy.
Oct 10 2016
Great customer service
Pros: We discovered the initial vehicle's registration had expired and upon returning it the next day was promptly given a different (similar but slightly better) vehicle. Great customer service!
Pros: Loved the service except trying to find a car in small towns
Sep 16 2016
There was no car available
Cons: That I reserved a car and there was no car
Nov 9 2016
Would never recommend
Pros: Car was nice
Cons: Salesman is a shyster....fast talker. I showed proof of insurance...he snuck it on my bill anyway. My overall Bill should've been around $113 but they billed me $470. They did give me $312 back eventually but I should get more back. I've called customer service, I've emailed three times, no one cares. Nothing but thieves in my opinion.