Pros: I reached rental place late in the night and the transaction was quick.
Cons: Only had three cars to choose from a hatchback, a medium sedan and a pickup.
Oct 10 2015
No Cars Available
Pros: No one at counter when I arrived Omaha, NE airport. Sign said No Cars Available. First and last time I will rent from Payless. Kayak should consider dropping Payless from their reservation system. Makes Kayak look bad.
Cons: My Kayak reservation was not honored.
Nov 17 2015
maintenance light issue
Pros: The gal at the counter was extremely helpful and very sympathetic to me regarding the situation. The gal at the garage pickup was also helpful in that she held my luggage while I went back in to the terminal.
Cons: I picked up the car...checked it over.... heading to attendant to give them the slip before leaving and the maintenance light came on.
Though everyone was friendly and helpful, it was frustrating that I had to then repeat the entire process .... return the car, go back inside to the terminal, get another contract, keys etc. and return to the garage for another car. Had I been in a hurry for an appointment .... THIS additional 35 minutes would have made me LATE.
Nov 17 2015
No available size car I rented
Cons: They didn't have the size car I rented nor did they upgrade me. They tried to give me a much smaller car and when I said that wouldn't work they said I would have to stick around the airport til A car came in that I could use.
Dec 1 2015
Cons: Would have preferred vehicle shown in advert. Nissan ---- Ford from Avis was not good. Uncomfortable, hard to understand display. Rental price was high, even for Thanksgiving. Not sure I will rent again
May 5 2016
nice folks doing good work
Pros: I liked that the people working for Payless were very nice to me and quick to get me a car that was clean, easy to operate and well priced. They were friendly at the counter, got me on the road quickly with clear instructions. I'd use them again.
Jun 5 2016
excellent vehicle, super price, great employees!
Pros: Loved the car! Pickup and delivery were smooth and easy! Loved the woman at the pickup counter, so helpful and nice. Will definitely use payless for my future rentals
Cons: No problems at all
Jun 6 2016
Excellent service, excellent price
Pros: Everything was easy
Cons: Returning car was a bit confusing with the Avis line and then needing to finish paperwork in terminal
Jul 3 2016
Awesome service, awesome car
Pros: The CSR at the Omaha airport was friendly, personable and helpful, the car was clean and drove great.
Cons: When I picked up the car, the agent told me about a 200 mile/day limit that I was unaware of. The agent was sure to point out that it was my mistake for missing the information. They should have been more helpful in addressing the problem instead of defending their role in it. (When I went back later to see where it states there's a 200 mile/day limit, I still couldn't find it anywhere.) I was also charged $19 more than expected. When I called about it, the agent was unable to help me and gave me another number to call tomorrow. Also, when picking up, the agent should tell the customer "Stop at the Dollar booth in the garage to get the keys." I was not told that and I walked a long way to the car to find it without keys. It was extremely cold and I had my kid with me. We walked around to find help. The person in the Dollar booth said, "You need to stop here first.". Thanks a lot. By the time I got in the car to begin my vacation, I was so heated and frustrated that it took a couple hours for me to cool off, forget the bad experience and start enjoying my trip. The car was awesome, but the pick-up process was pretty rough.
Jan 29 2016
Watch for the hidden fees
Pros: The type of vehicle that we had.
Cons: There was almost $200 in additional fees they tried to charge from the rate kayak gave me $283 and in reality they wanted $460. It's a franchise so good luck with any corporate help. Molly the owner avoided my calls during the rental and never got back about reducing the fee and a refund after the rental was turned in and it was a bogus contract
Feb 11 2016
bad agent / no help
Pros: the car was not what we signed on for . not bad car just not what we were hoping to rent. got charged up grades for unlimited miles , not what was on line when we reserved car.
Aug 25 2016
Pros: Key drop
Good close access
Cons: I couldn't turn on headlights in the dark and interior lights don't come on when you open the door. I was on the freeway before I realized they were not on and I had a mess !
Sep 25 2016
Cons: They originally tried to charge me an extra $50.00 for being 8 minutes late. The attendant told me she was unable to make any adjustment and it needed a manager.
Nov 10 2016
Cons: The manager at the booth told us the price per gallon was $1.95, which she said was cheaper than the market. We barely drove the car and returned it the following day only to be told that we would be charged for 1/2 tank of gas. When I questioned this, the clerk gave me a well rehearsed and rude response "well if she didn't tell you. She wrote it down on your paperwork." I pulled the paperwork out, and she did. It was deceptive, and I will never use Dollar
Dec 26 2016
Pros: Not all Dollar locations are good, but the Omaha airport operation people are great! Tops in friendly customer service. Thanks.
Feb 19 2017
ALL WENT AS EXPECTED
Pros: UNEVENTFUL, THEREFORE A PERFECT RENTAL EXPERIENCE!
Apr 16 2017
Pros: People were very nice and I liked the unusual approach to filling up the tank
Cons: Didn't have the vehicle I reserved so I had to take an SUV which I didn't want. Didn't have the car seat I reserved. Charged more than I was quoted. Unpleasant, slow service.
Oct 12 2015
Ford Transit is not a van for traveling comfortabl
Pros: Budget's check in & out process was very efficient.
Cons: Seats were not a adjustable for comfort. There was no room for luggage, we had to fold down one of the back seats to make room for 5 persons luggage. There were no handles for assistance in getting in & out of the van. The seats did not fold down easily or move forward to assist with person who had to get to the 3rd row seat. The dash was so large and the sunlight reflected off of it and made difficult driving. Also, metal pieces on steering wheel reflected the sunlight. The visor had no coverage in the upper left corner, which at the time of day we were traveling, the sun came right through the corner. There was no way to easily adjust it for full coverage. There were no cubby holes in the dash area for storing items like phones, sunglasses, etc. The tires were small for this size vehicle and did not handle grooved roadways well at all. I felt like the back end was fish tailing. I would not recommend renting this if travel is the reason. If I need a mini van for future travel needs, I will make sure it is not a Ford Transit.
Nov 28 2015
Pros: After picking he best car available ( Chrysler 300S ) the car was delivered still wet from a POOR wash job. the driver just left it, with no advise or information on how to opporate it. Not even opening the trunk. Very poor service.
The car itself was great.
Cons: Now for the bad part.
I rented a luxury class car for I just had back surgery last week Nov 19Th. When we returned the car to the budget lot, the check-in girl was very pleasant in telling me where to park,Back of the lot. Then told us the directions to get to the terminal . It was very cold and windy and "just a little walk" maybe three blocks or more to the gate.Pulling our luggage I told her we needed a ride, Which she said she didn't have help to do that.
With service like this I will never rent from Budget again
I hope you can do better with other Senior customers.
Sun City West Az.
Nov 30 2015
Pros: Car was ready when I met with the customer rep.
Cons: Booth was unoccupied for about 10 minutes when I arrived.
Jun 1 2016
Pros: It was comfortable and reliable.
Cons: Gas guzzler.
Jun 20 2016
Manual transmission Fiesta ST.
Pros: Manual transmission Fiesta ST.
Cons: No other company rents cars like this.
Aug 10 2016
Pros: great free upgrade, nice running vehicle
Cons: would of liked a choice, if possible. no discount for one day early return.
Aug 29 2016
Terrible customer service
Pros: Rented a dodge caravan. Nice car.
Cons: The customer service at budget was terrible. She let someone cut in front of us while I was tending to our infant, then was just rude the entire interaction.
Sep 12 2016
If your flight is delayed, Budget doesn't care.
Cons: The OMA airport Budget rep will gladly give away the car you reserved if your flight is more than 2 hours delayed. And they'll be happy to offer any option they have left at the same price, instead of offering a discount for a vehicle you don't want. I walked over to the Hertz counter and they apologized for my inconvenience and the rude behavior of the Budget representative and offered me a better price at the size/style I originally reserved through Budget. Guess who gets my business going forward?
Sep 15 2016
They didn't have the car I reserved, had to go to
Cons: I felt like I was in the Seinfeld skit about taking the reservation but not holding the reservation.
Pros: Loved the service except trying to find a car in small towns
Sep 16 2016
There was no car available
Cons: That I reserved a car and there was no car
Nov 9 2016
Would never recommend
Pros: Car was nice
Cons: Salesman is a shyster....fast talker. I showed proof of insurance...he snuck it on my bill anyway. My overall Bill should've been around $113 but they billed me $470. They did give me $312 back eventually but I should get more back. I've called customer service, I've emailed three times, no one cares. Nothing but thieves in my opinion.