Council Bluffs Car Rentals

Cons: When I picked up the car, the agent told me about a 200 mile/day limit that I was unaware of. The agent was sure to point out that it was my mistake for missing the information. They should have been more helpful in addressing the problem instead of defending their role in it. (When I went back later to see where it states there's a 200 mile/day limit, I still couldn't find it anywhere.) I was also charged $19 more than expected. When I called about it, the agent was unable to help me and gave me another number to call tomorrow. Also, when picking up, the agent should tell the customer "Stop at the Dollar booth in the garage to get the keys." I was not told that and I walked a long way to the car to find it without keys. It was extremely cold and I had my kid with me. We walked around to find help. The person in the Dollar booth said, "You need to stop here first.". Thanks a lot. By the time I got in the car to begin my vacation, I was so heated and frustrated that it took a couple hours for me to cool off, forget the bad experience and start enjoying my trip. The car was awesome, but the pick-up process was pretty rough.

Cons: There was almost $200 in additional fees they tried to charge from the rate kayak gave me $283 and in reality they wanted $460. It's a franchise so good luck with any corporate help. Molly the owner avoided my calls during the rental and never got back about reducing the fee and a refund after the rental was turned in and it was a bogus contract

Cons: I couldn't turn on headlights in the dark and interior lights don't come on when you open the door. I was on the freeway before I realized they were not on and I had a mess !

Cons: They originally tried to charge me an extra $50.00 for being 8 minutes late. The attendant told me she was unable to make any adjustment and it needed a manager.

Cons: The manager at the booth told us the price per gallon was $1.95, which she said was cheaper than the market. We barely drove the car and returned it the following day only to be told that we would be charged for 1/2 tank of gas. When I questioned this, the clerk gave me a well rehearsed and rude response "well if she didn't tell you. She wrote it down on your paperwork." I pulled the paperwork out, and she did. It was deceptive, and I will never use Dollar

Cons: Seat belt buckle dug into my leg

Cons: Didn't have the vehicle I reserved so I had to take an SUV which I didn't want. Didn't have the car seat I reserved. Charged more than I was quoted. Unpleasant, slow service.

Cons: Seats were not a adjustable for comfort. There was no room for luggage, we had to fold down one of the back seats to make room for 5 persons luggage. There were no handles for assistance in getting in & out of the van. The seats did not fold down easily or move forward to assist with person who had to get to the 3rd row seat. The dash was so large and the sunlight reflected off of it and made difficult driving. Also, metal pieces on steering wheel reflected the sunlight. The visor had no coverage in the upper left corner, which at the time of day we were traveling, the sun came right through the corner. There was no way to easily adjust it for full coverage. There were no cubby holes in the dash area for storing items like phones, sunglasses, etc. The tires were small for this size vehicle and did not handle grooved roadways well at all. I felt like the back end was fish tailing. I would not recommend renting this if travel is the reason. If I need a mini van for future travel needs, I will make sure it is not a Ford Transit.

Cons: Now for the bad part. I rented a luxury class car for I just had back surgery last week Nov 19Th. When we returned the car to the budget lot, the check-in girl was very pleasant in telling me where to park,Back of the lot. Then told us the directions to get to the terminal . It was very cold and windy and "just a little walk" maybe three blocks or more to the gate.Pulling our luggage I told her we needed a ride, Which she said she didn't have help to do that. With service like this I will never rent from Budget again I hope you can do better with other Senior customers. John Berthusen Sun City West Az.

Cons: Booth was unoccupied for about 10 minutes when I arrived.

Cons: Gas guzzler.

Cons: No other company rents cars like this.

Cons: would of liked a choice, if possible. no discount for one day early return.

Cons: The customer service at budget was terrible. She let someone cut in front of us while I was tending to our infant, then was just rude the entire interaction.

Cons: The OMA airport Budget rep will gladly give away the car you reserved if your flight is more than 2 hours delayed. And they'll be happy to offer any option they have left at the same price, instead of offering a discount for a vehicle you don't want. I walked over to the Hertz counter and they apologized for my inconvenience and the rude behavior of the Budget representative and offered me a better price at the size/style I originally reserved through Budget. Guess who gets my business going forward?

Cons: I felt like I was in the Seinfeld skit about taking the reservation but not holding the reservation.

Cons: Avis charges more than $50 over the reservation quote.

Cons: Airport rentals, which I know were expensive, should have had better cars for the kind of price I paid. Instead of getting me a nice Toyota, Nissan, or Chevy, I was placed in a Lancer, which was ill-equipped for the driving I was doing. The Lancer also lacked basic lumbar support, which the other cars likely would have had. They did offer a VW, but only if I paid the full-size price. I was already paying $330+ tax for the week (when KAYAK pffered $160-200 for off-airport rentals). To make me particularly angry - Avis did have Camrys available, but only to the "AVIS Preferred" members. I will not be going to Avis again.

Cons: Hidden fees that pushed by bill to double what I thought

Cons: Price was higher than quoted on Kayak. Will avoid Avis in the future.

Cons: Wanted a mid size car and they gave me a Toyota Sequoia. Got 14 MPG and was pain to park. Exterior of car was water spotted and dingy.

Cons: The car was way too small even for an economy car, seems silly that they would rent such tiny cars without a specific request. But it ran great!

Cons: When I reserved the car I was told that I was reserving a Ford Fusion or similar. When I went to pick up the car I was told that I would be given a Malibu, which I don't consider to be the same size. I was forced to pay more to get into an Impala, or a Passat, which I chose.

Cons: I

Cons: That I reserved a car and there was no car

Cons: Salesman is a shyster....fast talker. I showed proof of insurance...he snuck it on my bill anyway. My overall Bill should've been around $113 but they billed me $470. They did give me $312 back eventually but I should get more back. I've called customer service, I've emailed three times, no one cares. Nothing but thieves in my opinion.