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Our host was wonderful and so were the breakfasts. He was accomodating for extras too like laundry and checking my emails. Mostly I wish the bed could have had more padding on it . I was sore .
Stayed at Keef Halla Country House for 2 nights at the start of a 12 day tour of Norther Ireland. We were impressed with the standard of the accommodation and the owner gave us some useful advice for our visit to Belfast.
Handy for the International Airport. Pleny of parking. Easy to find. Staff friendly. Cleanliness of the whole hotel. I really could not find anything I didn't like.
I arrived fairly late and didn't finish my work till about 10..pm and asked Charles if he knew where I could get a meal. He phoned round a few places and was able to get me into a restaurant where the meal was excellent. The rooms are very well presented and breakfast was splendid. With such service and quality I will certainly stay there again if I am in the are in future.
Very friendly and helpful staff This hotel is remote and really only accessible if you have a car
The very friendly staff who made me feel very welcome.
superb room-spotless-very pleasant-good breakfast-- not near any pubs or restaurants so can only take taxi for dinner which is not available
Paefect place to stay when you arrive or depart from Belfast airport. Perfect place to stay.
Wireless internet. Breakfast. Friendly hotel staff.
Comfortable, welcoming, close to the airport
It was convenient and comfortable.
The hotel staff were very friendly and helpful to a very tired 11pm guest arrival!! Excellent value for money.
handy for airport No bathrobes. Vending machine in hallway didn't work.
It is ideal if you want to be near the airport.
yes, good food and clean rooms yes, no wireless broadband in rooms. This should be standard and free for guests.
It was clean and dry and we were flying out quite early the following morning, so a 4minute walk is better than an hours drive. Bar prices could be a bit better.( lower ). This is not a complaint, merely an observation.
close to the airport evening meal was expensive for what it was. the steak i had was poor. we had to wait near on 10 minutes for "freshly" cooked breakfast food to be brought out as they had run out!
Nice hotel, clean, 20m from arrival. Very convenient shuttle at the airport to go to Balfast. Wireless works only in the lobby and not in the rooms, not really convenient and always so pricy, 6 GBP for 1 hour!
Staff and the facilities are excellent.
Every thing about hotel was excellant. Definately we're not expecting such nice room & service for price we paid. We had a dring in aldergrove bar & wnt back to hotel for few drinks prices were cheaper in hotel . excellant value.
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
The hotel staff were very helpful and the standard of accommodation was excellent.
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Rooms are very clean, comfortable and modern
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Location location location No
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
Location Carpets in hallways and dining area were dirty.
The hotel restaurant was quite expensive as was the room
Cllose to shops
The staff were very pleasant and helpful The view of Sandy Row
The location. Poor/brusque service. Sub-standard facilities (safe didn't work, main light flickered for the entire weekend).
Close to city cente, which made it easy to walk to shops and nightlife Noise from "club" downstairs kept people awake. Located in very loyalist area.
Location is good Very basic. Check out earlier than noon, unless you fancy a 30min delay at reception.
General Cleanliness & presentation of hotel. Helpful staff
The staff were outstanding, the location was brillent right in the city center, great value for money
central location poor car parking facilities
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
Nice looking rooms Walls were paper thin.could hear everything from people beside us
The convenience in relation to the town. It had a place to eat late evening.
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
that is was so close to all the shopping centres and the hotel was easy accessed to
Central location It is rather ordinary
Location is spot on for a great weekend in Belfast
Great location and value for money Traffic noise in ouside room
Staff were so helpful and efficent Tea/coffee facility in room
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
brand new hotel, clean and fresh.
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
Its location - very convenient to the local shops, restaurants and bars.
Very expensive with very limited amenities. The hotel kitchen closes early. SUPER Uncomfortable bed. The room was comparable to a dorm room in college. I requested a quiet room and was placed on the first floor. There is a dj playing loud music in the bar until 1am or so and I was able to hear every word of each song played. My breakfast in the morning wasn't even included and was pricey. I would not recommend or ever go back.
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
Proximity to city centre and odysey arena where we were attending an event.
Staff and food Room could have been cleaner
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
Convenience of location Paying heavily to park
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
The very helpful Staff!!
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
The availability of the Piano Bar into the small hours
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Comfortable, very clean, polite staff and good food
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Location and room layout
The homleness of the whole stay in the hotel and the food brill and pleasent staff we really enjoyed our stay thankyou Nothing everything was perfect...Inever look at reviews
Clean, modern, friendly staff, good food Very noisey - could clearly hear people talking in other rooms and the corridor at all hours. Difficult to sleep
My Mum & I had an Amazing time could'nt Fault this Hotel or any of the staff in any way.
everything had a fab time thank you n love belfast will go vback again soon.
The hotel was great, the staff was very helpful, and I am going to miss the Breakfast.
convenience of location, surroundings, modern style
The bedroom was very comfortable and quiet and facilities were good. Breakfast was disappointing. Several items were not in the trays and had to be requested - pork sausages, mushrooms, potato bread, crispy bacon. They were supplied with a rather bad grace and crispy bacon never appeared at all. The food generally was under cooked . No fried eggs were available. The tea pot had no lid - a saucer was used.
Very pleasant and comfortable hotel no
Good breakfast choice, clean hotel with a good location with a very modern look to it. Checking out took longer than it should as only one desk was in use (there are 3 in total). There was a queue which should not happen around peak times (ie I was checking out at noon)
clean room,good breakfast,easy to get to city centre,good parking
We got upgraded when we got there due to overbooking, i was extremely impressed with that and i found the staff friendly and helpful.I will be going back There is nothing to complain about we had and excellent holiday
the room is nice and comfy. i'm definitely going back again if i have a chance.
The room was clean and warm The food was not good particularly the breakfast.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
The location was excellent with just a short walk to go shopping and to have a night on the town.
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
hotel very cloes to shopping centres and motorway and nightlife
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Staff and restaurant amenities were excellent.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
Amazing Room and service would highly recommend The selection of food in the great room
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Everything, customer service brilliant, highly recommended. Nothing.
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
The location is good and the rooms were big and airy. Nice big bathroom.
The rooms were nice 2 continental breakfasts & 3 fry breakfasts got charged even though there was only 4 people in the rooms. Also a room service charge of 30 pounds was on the bill even though none of us had ordered room service. When queried it took the staff half an hour to get a breakdown of the what the room service charges were for.
The hotel has a pool gym and sauna Our room did not lock we where told to leave our bags on nothing would happen only after I pushed back did we get another room with a working lock then the safe deposit was not working we asked for two repairs but at the end both where not working properly and to top it off our keys kept getting swiped everytime we went out had to keep going to reception to reprogram them
Service and quality in general
The staff were particularly friendly!! They were helpful at both check in and check out. Also the rooms were spacious and cosy. I felt the bathroom could have been a little bit nicer.
excellent facilities, very friendly and efficient staff no
The staff were extremely proffesional and polite.being more than helpfull. Very comfortable hotel room. Thoroughly enjoyed the meal I had in the Bar And Grill Restaurant. The Hotel Bar and Bar & Grill lack atmosphere having a very clinical feel.
parking, staff at reception
location and value
the spa was only brilliant the bed was not so comfortable
The staff on reception were friendly and there was a direct telephone line to a local taxi service that we used as the hotel was quite far away from anywhere! The room was dirty - the carpet had not been hoovered or if it had not very well! There was hair, chocolate, & an elastic band on the floor. The bath had lots of hairs in it as did the bathroom floor.We had to phone down to reception three times before anyone came to clean it and then it was the receptionist who had to come to do it! We went to use the swimming facilities but were told that noone was allowed in the pool without a swimming cap and that we could buy them for £6 each!
Dinner on Saturday in the restaurant, best steak ever tasted. There was no accessible shower in the accessible room we were allocated.
Friendly and helpful.
Great location. The bed was excessively hard.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Decore and the staff
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
It was in the perfect location
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
We liked the decor, comfort and the attitude of the staff
Incredible views over the loche from the Bar, luxurious rooms, and friendly (albeit young!) staff. The spa is beautiful, but extremely over priced. The bar and restaurant is also very expensive. This is a very expensive hotel, I think when you are paying for the privledge of staying in the hotel, the prices for food, drinks and spa treatments should be lowered to bring them more in line with others in Belfast.
the staff were very helpful but the tiemframe to sort out our problem seemed very long. Our room was noisy from a function on in the new function room so we asked to move and werethen given a suit and a late check out as compensation but as a five star hotel I do not feel this hotel met the standard. There was dust in the rooms and even the suite was in state of disrepair and the shower was blocked so was disappointing
The staff were extremely friendly and helpful. The rooms are large and luxurious. Excellent hotel.
Excellent 5 star hotel. Atmosphere, customer service, quality, food all excellent. Very competitive price. Got a free upgrade to the Executive double room too! Great hotel gym but the swimmingpool is small and disappointing. No sauna, one small jacuzzi.
beautiful setting, good facilities Some reception staff were curt and unhelpful. We were attending a reunion and the set dinner on Friday night was not 5-star standard.
Location - ease of access to Belfast city & airport, quality of room. Facilities Breakfast - quality of some ot the items was lower than I expected of this standard of hotel
Location was superb Breakfast - was a shambles, no greet no take to the seat, no meal, hence the poor score on the Hotel.
Gorgeous! Thank you for taking care of me when I really needed a good rest. The massage in the E'Spa spa was fabulous.
relaxing and romantic - it was a real treat to stay and we really spoiled ourselves!! there was a wedding on the same day so staff were busy attending to that and we found it hard to order our lunch and then get our bill
Very high standard of cleanliness and excellent staff