Casa de Las Conchas

THE STAFF, first and foremost!! They are so kind, so willing to please, so caring, they make you feel really comfortable. Nothing that I could ask for was denied, they really went over and beyond their call of duty. The place has wonderful gardens, very well kept, it is more of a place to spend a few days in peace and surrounded by nature, very pretty.

The room was very small and the lightning was not adequate. for example, there is no electric switch near the bed, so either you turn the lights off and go to bed in the darkness or have to rely on the TV being on and guide you around the room. There is no way to contact the staff from the room, unless you call the phone listed as contact on your reservation. And something that was just poor bad luck, nothing to do with the property itself, IT RAINED ALL THE TIME, so we could not really enjoy the property as we wanted.

The staff is extremely attentive, and as soon as we checked in we asked for fans for the apartment and they provided them in 5 minutes! The area where the hotel is is a bit far from the historic center, but surrounded by vegetation and you can wake up to the sounds of the many birds there. The property is very well kept and we would definitely be glad to go back. Breakfast is cooked by request and customized and was absolutely delicious!

Everything was very good, but I would have missed a hair dryer and better signal internet if I had stayed longer.

Nice pool and breakfast

Parking is complicated, we had to wait to get our car free. The woman in charge of the reception doesn’t have the sense of hospitality. Which is a pity because all the other ones are really nice.

Our room was beautiful with a terrace and lovely garden view as well as a spacious bathroom and comfy bed. The staff was very kind and accommodating. The space was quiet and felt like we had our own casa to ourselves. The pool and surrounding area was very nice. Breakfast was included with juice, granola and fruit, chilaquiles, coffee and toast. The kitchen is available most of the time if you need something basic which is handy.

There was dust on the top of the closet in the bathroom which taller quests can see. I would suggest adding cards in the room with the wifi and breakfast information as it took us a second to track it down. English is limited but google translate works well enough!