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Room with garden access; adaptability of staff to provide a dinner table without advanced booking Limited parking
not much staff very nice food not brill room clean but rest was terrible as above managment did not seem intrested in comments when they phoned about card not working we payed promptlely but felt very cheated .after a terrible night had breakfast on penrith mcdonalds car park. couldn,t wait to leave.
The friendliness of the staff and the wonderful food served there. The bed slopped to the left
Very nice rooms and excellent food in restaurant
Great welcome, great food, room really comfortable. none
Food was excellent as was the beer. Service was prompt.
The food is very good. Worthwhile booking a meal in the Restaurant if Weekend. The rooms were a bit dated but clean enough
Comfy, warm room. Great food. Real ale. Nothing
What a warm cosy inn, superb rooms, excellent pub food served by enthusiastic and friendly staff, the ladies toilets are the best I’ve ever seen (GHD Hair straighteners should be standard in all toilets not just the Royal Oak’s). Nothing only the fact that I doubt I will be there again until early next year, I cannot wait.
The shower was not very inviting
Character hotel with cask ales and a roaring fire!Welcoming landlord Having to book a time slot for breakfast - the place was not busy. Offhand attitude of one member of staff
Warm and comfortable. Friendly reception despite hotel not having recieved our on-line booking. Particularly delicious black pudding for breakfast! Smart-looking tv in bedroom said "No Signal" and there was no-one to fix it and no instructions. Booking confirmation message on how to get directions to hotel didn't work.
In terms of value for money quite good. Room was clean and equipped with everything you need for a quick overnight stay A sign outside offering breakfast to people between 8-10 on a weekend. But not to anyone apart from hotel guests. So why put a sign up??!!
large room with 3 single beds - lovely and warm - hotel quiet and well run - excellent English breakfast and good choice of food in the evenings - staff friendly and helpful.Good value for money
nice spacious room
A friendly hotel with comfortable rooms and good home cooked food. A large bar area with coal fires and an excellent range of real ales to choose from. Following a good nights sleep, the English breakfast; which is excellent, will set you up for the day.
Good down to earth hospitality. Excellent beer and good food.
Friendliness of staff, good food & service, village and surroundings. Short notice booking excellent value for money, dog friendly, would recommend if you want a quiet break in fantastic surroundings without paying the extortionate and over rated prices of the lake district.
A nice atmosphere and staff friendly. The food was excellent. Very noisy overnight, due to boy racer on the main street, and road works started outside the hotel at 5.30am on the Saturday morning
Clean and comfortable hotel, staff were freindly and helpful, if a little rushed off their feet! Quite noisy into the early hours as this is a pub/hotel, but no real complaints. Good as a stopover hotel.
We stayed here three years ago and wanted to retun. Alston is a great base from which to explore the area either by walking (when its stays dry!) or by car (and not forgetting the narrow gauge train service just down the road). The hotel is momely, comfortable & good value for money, the staff are really friendly, but the icing on the cake is really the restaurant which offers a wide choice of menu, delicious food and very good value - its very popular with both visitors and locals. We hope to return again. As other visitors have said, the rooms are above the pub so it can be noisy in the evenings but we certainly weren't kept awake by this.
Friendly staff, excellent food (cooked to order breakfast was superb), clean and comfortable room. Pub was cosy with a wide selection of ales.
Staff were extremely friendly and helpful. Room was large and well equipped. Black gunge around bath taps and tiles and bathroom tired and unfinished. Food just average pub grub