Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 7.9 "79% said thereception staff was great ." 9.0 "90% werehappy with the room service ." 10.0 "100% said theconcierge service was amazing ." 8.3 "83% found therestaurant service to be one of the best ." 8.0 "80% werehappy with the shuttle service ." -
8.8 "Location is great."9.4 "94%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "80%liked the proximity to shopping ." 10.0 "Easily accessible by car , said 100%." 10.0 "City centre within easy reach , said 100%." -
7.9 "Good pool."
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7.5 "Good breakfast."
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7.4 "Good bar."
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6.6 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." 7.0 "70% said thebeds were comfortable ." 6.4 "64% thought thekitchenette was ok ." -
5.7 "Average comfort."5.7 "Only 57% said
rooms were big enough ." 7.0 "70% said thebeds were comfortable ." 5.0 "For only 50%, thenoise level was all right ." -
4.7 "Value below average."4.3 "57% thought it was
overpriced ." -
4.1 "Internet is poor."3.7 "63% said the
wifi quality was bad ." 4.3 "57% thought it wasoverpriced ."
Overall Rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." 8.1 "81% werehappy with the shuttle service ." 10.0 "100% said theconcierge service was amazing ." 8.9 "89% werehappy with the room service ." -
8.2 "Location is great."9.5 "95%
liked the proximity to sightseeing ." -
7.8 "Good pool."
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7.6 "Good bar."
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7.2 "Good breakfast."
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5.9 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." -
5.4 "Average comfort."5.4 "Only 54% said
rooms were big enough ." -
4.4 "Value below average."4.5 "55% thought it was
overpriced ." -
4.2 "Internet is poor."3.5 "65% said the
wifi quality was bad ." 4.5 "55% thought it wasoverpriced ."
Overall Rating
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9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." -
8.9 "Location is great."
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8.0 "Pool is good."
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7.4 "Good breakfast."
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5.3 "Rooms are ok."5.0 "Only 50% said
rooms were big enough ." 6.5 "Beds were acceptable for 65%." -
4.9 "Not very comfortable."
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4.8 "Value below average."
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4.1 "Internet is poor."4.1 "59% said the
wifi quality was bad ."
Overall Rating
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9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." 9.2 "92% werehappy with the room service ." -
8.9 "Location is great."
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7.6 "Good breakfast."
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7.2 "Good bar."
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7.0 "Good vibe."
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6.6 "Rooms are ok."5.8 "Only 58% said
rooms were big enough ." 6.9 "Beds were acceptable for 69%." -
5.8 "Average comfort."5.8 "Only 58% said
rooms were big enough ." 6.9 "Beds were acceptable for 69%." -
4.7 "Value below average."
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4.0 "Internet is poor."
Overall Rating
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8.6 "Location is great."
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8.3 "Great service."9.2 "92% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." 7.9 "79% said thereception staff was great ." -
6.3 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 5.5 "Only 55% saidrooms were big enough ." -
5.6 "Average comfort."5.5 "Only 55% said
rooms were big enough ." 6.7 "Beds were acceptable for 67%." -
4.5 "Internet is poor."
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4.4 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
This was like going back in time 15 years ago - such great customer service from valet, bellman and check in - everyone treated like you were the only one there. We felt pampered
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10.0review from
Great price ,location & service
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9.1review from
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
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8.5review from
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
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4.2review from
The AC couldn't keep up to keep me comfortable.
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6.0review from
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
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10.0review from
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
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10.0review from
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
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8.5review from
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
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10.0review from
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
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9.3review from
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
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10.0review from
This was like going back in time 15 years ago - such great customer service from valet, bellman and check in - everyone treated like you were the only one there. We felt pampered
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10.0review from
Great price ,location & service
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9.1review from
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
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8.5review from
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
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10.0review from
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
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10.0review from
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
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8.5review from
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
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10.0review from
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
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9.3review from
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
