Pros (+) We would return if the price is right.
Cons (-) The elevators and confusing levels and entrances from outside.
4 stars
The Westin Dallas Downtown
Photos of The Westin Dallas Downtown
Overview
Situated within the One Main Place building, The Westin Dallas Downtown provides a haven of wellness near some of the city's most compelling sites. Our hotel in downtown Dallas, TX near Dallas Love Field Airport places you near popular attractions including the Arts District, Dealey Plaza, Reunion Tower, American Airlines Center and the Texas State Fair. Sample fulfilling fare and fine wines at our on-site bar and restaurant, specializing in American and Cajun cuisine. Work well in over 34,000 square feet of hotel event space, including three ballrooms and a glass-enclosed pavilion. Punctuate a stimulating day of business, shopping or dining from our Dallas city hotel with a swim in our rooftop pool or an energetic workout at the WestinWORKOUT® Fitness Studio. Our hotel rooms and suites are ready to revive you after a busy day, offering signature Heavenly® Beds, scenic views of downtown Dallas and White Tea Bath & Body products. Relax, recharge and tackle the day ahead at The Westin Dallas Downtown.
Latest deals for The Westin Dallas Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin Dallas Downtown
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Non-feather pillow
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Interconnected room(s) available
- Telephone
- Carpeted
- Storage available
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
- Indoor play area
Parking and transportation
- Parking
- Valet parking
- Private parking
Bedroom
- Feather pillow
- Fold-up bed
- Wardrobe or closet
Things to do
- Gift shop
- Bicycle rental
- Board games/puzzles
Workspace
- Fax/photocopying
- Desk
Pool
- Rooftop pool
- Indoor pool
Outdoor
- Garden
Health and safety
- Safe
Fitness
- Fitness center
Reviews of The Westin Dallas Downtown
8.1
Very good
344 verified ratings
Wonderful
206
Very good
35
Good
25
Okay
19
Fair
14
Mediocre
17
Poor
28
Summary of reviews
Guests say
Guests appreciated the great location and spacious rooms, but many were disappointed with the service quality, cleanliness issues, and noise levels. The valet service was particularly criticized, and there were complaints about the lack of proper amenities and room service. Overall, while some aspects of the hotel were enjoyable, many guests felt that improvements were necessary to meet expectations.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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7.4 out of 10
160 reviews
8.7 out of 10
100 reviews
6.4 out of 10
1 review
8.2 out of 10
6 reviews
All reviews
Pros (+) I liked that they allowed me to do an early check-in.
Cons (-) I didn’t like all of the hidden room service fees. Was not told a 22% gratuity was included so i tipped on top of that
Pros (+) I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream
Cons (-) I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream
Pros (+) Bathroom was amazing and bed was incredibly comfortable. The layout of the floor is a bit confusing but got the hang of it after the first few times. Overall my stay was great and I would definitely come back.
Pros (+) Bathroom: it was big, clean, had amazing lighting and neat, futuristic features.The shower could fit 3 people with a huge bench. The shower head was by far the nest thing about the whole stay! It was a massive, square, waterfall that covered every inch of me at one time. This is where the positives begin and end however.
Cons (-) My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a c...
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Pros (+) The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service.
Cons (-) The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers an indoor pool, rooftop pool, fitness center, and a variety of dining options including a restaurant, bar/lounge, coffee shop, and snack bar.
Is parking available at the hotel?
Yes, the hotel offers parking, private parking, and valet parking for guests' convenience.
What can guests expect from the hotel's cleanliness and customer service?
Guests can expect exceptionally clean and well-appointed rooms with comfortable beds. The staff is known for being friendly, helpful, and accommodating.
When is the best time to visit the hotel?
The high season is in September, offering a great time to experience the hotel's fantastic location and amenities.
What practical information should guests know about the hotel's food quality?
The hotel offers special diet menus, food delivery to guest accommodation, and a variety of dining options. However, some guests have mentioned occasional issues with the availability and quality of food items.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
August is considered the low season, which could be a great time to visit for those looking to avoid crowds and potentially get better rates.
Explore Nearby Attractions
The hotel is conveniently located near several attractions such as the John Fitzgerald Kennedy Memorial, Dallas World Aquarium, and the Sixth Floor Museum at Dealey Plaza, making it an ideal base for sightseeing.
Check Room Amenities
Some guests noted that the rooms were well-appointed with comfortable beds and spacious bathrooms, while others mentioned issues with room cleanliness and amenities. It's advisable to check room amenities and cleanliness upon arrival.
Be Mindful of Noise Levels
A few guests reported noise disturbances at night, so light sleepers may want to consider this when booking and inquire about quieter room options.
Utilize the Indoor Pool
Guests praised the indoor pool, describing it as phenomenal. Consider taking advantage of this facility during your stay.
Consider Parking Options
Some guests found the directions in the parking area to be poor, so it's advisable to inquire about parking details in advance to avoid any confusion.
Take Advantage of the Fitness Center
The hotel offers an excellent fitness facility, which could be a great option for guests looking to maintain their workout routine during their stay.
Inquire About Special Dietary Needs
If you have specific dietary requirements, it may be beneficial to communicate this with the hotel in advance, as some guests mentioned issues with the availability and quality of food options.
Check for Special Offers
Some guests felt that the price for the room was overrated, while others found the location and service to be exceptional. It might be worth checking for special offers or packages to ensure a satisfying stay within your budget.
Location
1201 Main Street, Dallas, TX 75202
What's nearby
- Renaissance Tower141 yd
- Thanks-Giving Square0.3 mi
- John Fitzgerald Kennedy Memorial0.3 mi
- Dallas World Aquarium0.3 mi
- Union Station0.4 mi
- Dallas City Hall0.4 mi
- Kay Bailey Hutchison Convention Center0.4 mi
- Dallas Statler Hilton0.4 mi
- Dallas Museum of Art0.5 mi
- Reunion Tower0.5 mi
- Dallas Theater Center0.7 mi
- American Airlines Center0.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Dallas Downtown
Low season | November |
|---|---|
High season | February |
Average price (weeknight) | $282 |
Average price (weekend night) | $285 |
When to book a room at The Westin Dallas Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.4 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Dallas Love Field |
Distance to airport | 5.5 mi |