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Pros. We would return if the price is right.
Cons. The elevators and confusing levels and entrances from outside.
Pros. I liked that they allowed me to do an early check-in.
Cons. I didn’t like all of the hidden room service fees. Was not told a 22% gratuity was included so i tipped on top of that
Pros. I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream
Cons. I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream
Pros. Bathroom was amazing and bed was incredibly comfortable. The layout of the floor is a bit confusing but got the hang of it after the first few times. Overall my stay was great and I would definitely come back.
Pros. Bathroom: it was big, clean, had amazing lighting and neat, futuristic features.The shower could fit 3 people with a huge bench. The shower head was by far the nest thing about the whole stay! It was a massive, square, waterfall that covered every inch of me at one time. This is where the positives begin and end however.
Cons. My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a choice that they actually had!! They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! A 5 stat hotel shouldn't run out of everything or misrepresent a darn thing in my opinion! Staff: Cleaning lady flat out walked in on us twice! So we had to leave the "Do Not Disturb" sign on the door the entire time with the extra lock on. However, the front desk had to call so we could open the door for the towel guy because he couldn't knock with the sign there (maybe the maid could learn from him). TV: Only a handful of channels and the programs/actual episodes, that are the same everyday! I'm talking not just the same program but the exact same episodes everyday we were there. Noise: Although on the second to highest floor, 31 floors up, we heard sirens, traffic, and construction (the entire time)! I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Checking out: We requested a luggage cart/dolly THREE times over a total of 35 minutes and still NEVER saw hair of it nor any attendants! We waited until the exact minute of check out time and then hauled it all down by ourselves with no apology or anything. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. All of that said.....would I own the bathroom, yes! Would I ever stay there again, NO.....but that's just me and my opinion.
Pros. The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service.
Cons. The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers an indoor pool, rooftop pool, fitness center, and a variety of dining options including a restaurant, bar/lounge, coffee shop, and snack bar.
Is parking available at the hotel?
Yes, the hotel offers parking, private parking, and valet parking for guests' convenience.
What can guests expect from the hotel's cleanliness and customer service?
Guests can expect exceptionally clean and well-appointed rooms with comfortable beds. The staff is known for being friendly, helpful, and accommodating.
When is the best time to visit the hotel?
The high season is in September, offering a great time to experience the hotel's fantastic location and amenities.
What practical information should guests know about the hotel's food quality?
The hotel offers special diet menus, food delivery to guest accommodation, and a variety of dining options. However, some guests have mentioned occasional issues with the availability and quality of food items.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
August is considered the low season, which could be a great time to visit for those looking to avoid crowds and potentially get better rates.
Explore Nearby Attractions
The hotel is conveniently located near several attractions such as the John Fitzgerald Kennedy Memorial, Dallas World Aquarium, and the Sixth Floor Museum at Dealey Plaza, making it an ideal base for sightseeing.
Check Room Amenities
Some guests noted that the rooms were well-appointed with comfortable beds and spacious bathrooms, while others mentioned issues with room cleanliness and amenities. It's advisable to check room amenities and cleanliness upon arrival.
Be Mindful of Noise Levels
A few guests reported noise disturbances at night, so light sleepers may want to consider this when booking and inquire about quieter room options.
Utilize the Indoor Pool
Guests praised the indoor pool, describing it as phenomenal. Consider taking advantage of this facility during your stay.
Consider Parking Options
Some guests found the directions in the parking area to be poor, so it's advisable to inquire about parking details in advance to avoid any confusion.
Take Advantage of the Fitness Center
The hotel offers an excellent fitness facility, which could be a great option for guests looking to maintain their workout routine during their stay.
Inquire About Special Dietary Needs
If you have specific dietary requirements, it may be beneficial to communicate this with the hotel in advance, as some guests mentioned issues with the availability and quality of food options.
Check for Special Offers
Some guests felt that the price for the room was overrated, while others found the location and service to be exceptional. It might be worth checking for special offers or packages to ensure a satisfying stay within your budget.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | August |
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High season | February |
Average price (weeknight) | $354 |
Average price (weekend night) | $401 |
The Westin Dallas Downtown is located at 1201 Main Street in Downtown, 0.3 miles from the center of Dallas. John Fitzgerald Kennedy Memorial is the closest landmark to The Westin Dallas Downtown.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Dallas Downtown.
Yes, The Westin Dallas Downtown offers free Wi-Fi.
The Westin Dallas Downtown is 5.6 miles from Dallas Love Field. The Westin Dallas Downtown is 13.2 miles from Dallas Addison.
Yes, The Westin Dallas Downtown has a pool onsite.
KAYAK scours the web for all room deals available at The Westin Dallas Downtown in Dallas and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Westin Dallas Downtown and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Westin Dallas Downtown.
Value for money | 7.7 |
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Distance to city center | 0.3 mi |
Nearest Airport | Dallas Love Field |
Distance to airport | 5.5 mi |