Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.6 "Excellent wellness & sports facilities."9.5 "
top-notch fitness area , thought 95%." -
8.0 "Great service."8.6 "86% found the
staff to be very friendly ." 7.5 "75% thought theservice was very professional ." 10.0 "Lovely bar service , according to 100%." -
6.7 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.7 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 5.5 "55% thought theminibar was ok ." -
6.2 "Breakfast is mediocre."
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6.1 "Food is average."
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5.9 "Average amenities."5.9 "59% thought the
building was acceptable ." 6.9 "69% considered thelobby entrance to be so-so ." 6.3 "63% said thearchitecture was not spectacular ." -
5.8 "Vibe was decent."6.9 "69% considered the
lobby entrance to be so-so ." -
5.7 "Location is acceptable."
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4.9 "Pool is below average."
Overall Rating
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8.3 "Great service."8.3 "83% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." -
6.9 "Average comfort."5.5 "For only 55%, the
noise level was all right ." -
6.4 "Rooms are ok."5.3 "For only 53%, the
bathroom was ok ." 6.5 "Only 65% saidrooms were clean enough ." 5.4 "54% thought theminibar was ok ." -
6.2 "Breakfast is mediocre."
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6.0 "Location is acceptable."
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5.9 "Food is average."
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5.8 "Vibe was decent."6.9 "69% considered the
lobby entrance to be so-so ." -
5.0 "Internet is average."
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4.9 "Value below average."
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4.5 "Pool is below average."
Overall Rating
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7.3 "Good service."8.7 "87% found the
staff to be very friendly ." -
7.1 "High comfort."7.7 "77% said the
beds were comfortable ." 8.3 "83% thoughtrooms were spacious ." -
6.4 "Breakfast is mediocre."
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6.3 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 5.4 "54% thought theminibar was ok ." -
6.0 "Food is average."
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5.9 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." 6.6 "66% thought thecleanliness of the hotel was average ." -
5.5 "Vibe was decent."6.4 "64% considered the
lobby entrance to be so-so ." -
4.9 "Internet is poor."
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4.5 "Value below average."
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4.5 "Pool is below average."
Overall Rating
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8.2 "Great service."8.6 "86% found the
staff to be very friendly ." -
6.5 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." -
6.2 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
5.8 "Food is average."
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5.7 "Location is acceptable."
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5.7 "Vibe was decent."
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4.6 "Value below average."
Overall Rating
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8.3 "Great service."8.9 "89% found the
staff to be very friendly ." -
6.9 "Average comfort."
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6.7 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.6 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." -
5.7 "Location is acceptable."
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5.4 "Average amenities."5.4 "54% thought the
building was acceptable ." -
5.4 "Vibe was decent."
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4.9 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
I loved this hotel. Everything looked super modern and very clean inside and out. The one thing that surprised me was that the breakfast was not complimentary. I had walked in, served myself, my wife and my daughter everything we needed before a "waiter" showed up. They were kind enough to let us slide but I did tip. I'm not upset it wasn't complimentary but I am upset that it was that easy to mistake it as such. Overall would definitely go back and recommend it to others.
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7.1review from
I loved my room! Amenities were great, great selection and TV channels and there was very comfortable beds! The staff were all very kind and accommodating. Since I was there for a convention and the renovations were a damper on things, they gave attendees a complementary night, free parking and Wi-Fi. I thought it was a fantactic gesture. Since they are in the middle of a renovation the lobby didn't look very great. Also I am not crazy about the 20% incidentals charge but I understand it's something they have to do. Lastly, the room service food isn't terribly great- it's kind of bland unfortunately .
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10.0review from
I thought the staff at this hotel were incredibly nice. Even during a remodel they still went above and beyond to ensure that we had a great stay! Also, the shower was so relaxing! Great thanks to these guys for making my overnight seem like home. Just the pesky remodeling of the hotel. I know that the staff couldn't help it but having to follow detour signs for check in and parking got a little old. That really is all I can say, and I'm just being picky. Even during the remodeling the same were very accommodating!
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6.0review from
Appearance and friendly bar staff. Somewhat lazy and dismissive front desk. Given a room near construction. Dirty pillows (could smell a previous guests' perfume) and comforter. Broken air conditioning, all in a newly renovated room.
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7.1review from
Very clean and staff was extremely polite and professional The pool was under construction and I heard noises all day long. No one let me know the Hotel was under construction. I checked out a day early because of the noise
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4.8review from
Only paid $100 and they had an in house bar and a pretty nice lobby. Some of the staff was awesome! While some of the staff was great (the daytime staff) the nighttime staff was a nightmare. Also, be sure you bring your own drinks and snacks as ordering 3 non alcoholic drinks will cost you $23!
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8.5review from
One night stay for my wife and I to visit my son attending college in Dallas. Hotel was nice and the staff was friendly. 2 blocks from Watermark Chuch, so easy to walk to that Sunday. Rooms was spacious, and hotel was clean. They are about due for some furniture replacement.
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10.0review from
My only concern is about the breakfast. In other hotels like Marriott, the breakfast is on the house, so I was disappointed that you had to pay for it.
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4.2review from
Outdated, poor room set-up, loud ice machine (which my room was next to)
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6.2review from
Staff was not attentive. Seemed more concern to yell across the lobby to a friend or answer the phone in front of your while they where trying to help you. Overall they are not very professional at their job.
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10.0review from
I loved this hotel. Everything looked super modern and very clean inside and out. The one thing that surprised me was that the breakfast was not complimentary. I had walked in, served myself, my wife and my daughter everything we needed before a "waiter" showed up. They were kind enough to let us slide but I did tip. I'm not upset it wasn't complimentary but I am upset that it was that easy to mistake it as such. Overall would definitely go back and recommend it to others.
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10.0review from
I thought the staff at this hotel were incredibly nice. Even during a remodel they still went above and beyond to ensure that we had a great stay! Also, the shower was so relaxing! Great thanks to these guys for making my overnight seem like home. Just the pesky remodeling of the hotel. I know that the staff couldn't help it but having to follow detour signs for check in and parking got a little old. That really is all I can say, and I'm just being picky. Even during the remodeling the same were very accommodating!
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8.5review from
One night stay for my wife and I to visit my son attending college in Dallas. Hotel was nice and the staff was friendly. 2 blocks from Watermark Chuch, so easy to walk to that Sunday. Rooms was spacious, and hotel was clean. They are about due for some furniture replacement.
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10.0review from
My only concern is about the breakfast. In other hotels like Marriott, the breakfast is on the house, so I was disappointed that you had to pay for it.
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7.1review from
I loved my room! Amenities were great, great selection and TV channels and there was very comfortable beds! The staff were all very kind and accommodating. Since I was there for a convention and the renovations were a damper on things, they gave attendees a complementary night, free parking and Wi-Fi. I thought it was a fantactic gesture. Since they are in the middle of a renovation the lobby didn't look very great. Also I am not crazy about the 20% incidentals charge but I understand it's something they have to do. Lastly, the room service food isn't terribly great- it's kind of bland unfortunately .
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7.1review from
Very clean and staff was extremely polite and professional The pool was under construction and I heard noises all day long. No one let me know the Hotel was under construction. I checked out a day early because of the noise
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6.0review from
Appearance and friendly bar staff. Somewhat lazy and dismissive front desk. Given a room near construction. Dirty pillows (could smell a previous guests' perfume) and comforter. Broken air conditioning, all in a newly renovated room.
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4.8review from
Only paid $100 and they had an in house bar and a pretty nice lobby. Some of the staff was awesome! While some of the staff was great (the daytime staff) the nighttime staff was a nightmare. Also, be sure you bring your own drinks and snacks as ordering 3 non alcoholic drinks will cost you $23!
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4.2review from
Outdated, poor room set-up, loud ice machine (which my room was next to)
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6.2review from
Staff was not attentive. Seemed more concern to yell across the lobby to a friend or answer the phone in front of your while they where trying to help you. Overall they are not very professional at their job.
