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The Westin Dallas Park Central

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Top Wellness Hotel

12720 Merit Drive, Dallas, TX 75251, United States

+1 972 385 3000

$97+

The Westin Dallas Park Central

Overview
Reviews
Photos
Map

The Westin Dallas Park Central - Dallas - Building

Provided by Leonardo

The Westin Dallas Park Central - Dallas - Bedroom

Provided by Leonardo

The Westin Dallas Park Central - Dallas - Lobby

Provided by Leonardo

Overall guest ratings

8.4/10 Excellent

Based on 1938 reviews

Review highlights

Wellness Area

9.6
Service

8.0
Value for money

4.6
WiFi

4.6

Good to know

Friendly service
Comfortable beds

Nearby

5.1 mi Cavanaugh Flight Museum
6.8 mi White Rock Lake
7.5 mi Dallas Arboretum and Botanical Garden

About

Our completely transformed hotel boasts an unbeatable North Dallas location. Whether business or leisure brings you here, you will be just minutes from iconic shopping as well as numerous corporate headquarters, including Texas Instruments, Raytheon, MCI, and many more. Our versatile meeting space is the perfect choice for small and large conventions. Totaling 42,000 square feet, newly renovated function space includes 30 flexible meeting rooms, an elegant executive boardroom, and a rooftop hall with views of downtown Dallas. Our 536 updated guest rooms and suites feature signature Heavenly® Beds to ensure an excellent night’s rest, plus classic style and superb amenities designed for your relaxation. WestinWORKOUT® Rooms boast your own private treadmill or spin bike.

Starwood Hotels

Amenities

Fitness center
Free Wi-Fi
Pets allowed on request. Charges may apply.
Facilities for Disabled Guests
ATM on-site
Babysitting or child care
Business center
Car rental
Internet
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24 Hour Front Desk
Safe
Pool table
Designated smoking area
Storage available
Concierge service
Outdoor pool
Coffee shop
Parking (surcharge)
Wedding services
Terrace/Patio

Guest Reviews

All Reviews

Couples

Families

Business

Solo

Overall Rating

8.4 Excellent

Based on 1,938 reviews

Wellness Area

9.6

Service

8.0

Cleanliness

7.3

Room

6.5

Food

5.9

Location

5.6

Breakfast

5.3

Value for money

4.6

WiFi

4.6

Overall Rating

8.5 Excellent

Based on 930 reviews

Service

8.4

Comfort

6.9

Room

6.2

Location

6.0

Food

5.8

Breakfast

5.3

WiFi

4.9

Value for money

4.6

Overall Rating

8.3 Excellent

Based on 600 reviews

Service

8.0

Cleanliness

6.6

Comfort

6.6

Food

5.9

Breakfast

5.8

Amenities

5.8

Room

5.7

Location

5.4

Value for money

4.5

Overall Rating

8.2 Excellent

Based on 232 reviews

Service

8.2

Cleanliness

7.3

Room

6.2

Food

5.9

Location

5.4

Value for money

4.0

Overall Rating

8.1 Excellent

Based on 174 reviews

Service

8.1

Cleanliness

7.4

Comfort

6.7

Room

6.4

Amenities

5.9

Location

5.6

Value for money

4.3

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

staff at this hotel

construction going

parking garage

selection and tv

pay for parking

charged dollars

westin

active construction

pool was closed

loud and disturbing

daily parking fees

halls and common

torn construction

carpets especially

4.2

Cons: Outdated, poor room set-up, loud ice machine (which my room was next to)

Reviewed Mar 2015

review from
10.0

Cons: My only concern is about the breakfast. In other hotels like Marriott, the breakfast is on the house, so I was disappointed that you had to pay for it.

Reviewed Sep 2015

review from
6.0

Pros: Appearance and friendly bar staff.

Cons: Somewhat lazy and dismissive front desk. Given a room near construction. Dirty pillows (could smell a previous guests' perfume) and comforter. Broken air conditioning, all in a newly renovated room.

Reviewed Jun 2016

review from
10.0

Great place to stay

Pros: I loved this hotel. Everything looked super modern and very clean inside and out. The one thing that surprised me was that the breakfast was not complimentary. I had walked in, served myself, my wife and my daughter everything we needed before a "waiter" showed up. They were kind enough to let us slide but I did tip. I'm not upset it wasn't complimentary but I am upset that it was that easy to mistake it as such. Overall would definitely go back and recommend it to others.

Reviewed Jan 2017

review from
4.8

No wonder it was cheap

Pros: Only paid $100 and they had an in house bar and a pretty nice lobby. Some of the staff was awesome!

Cons: While some of the staff was great (the daytime staff) the nighttime staff was a nightmare. Also, be sure you bring your own drinks and snacks as ordering 3 non alcoholic drinks will cost you $23!

Reviewed Apr 2016

review from
7.1

Pretty Sweet

Pros: I loved my room! Amenities were great, great selection and TV channels and there was very comfortable beds! The staff were all very kind and accommodating. Since I was there for a convention and the renovations were a damper on things, they gave attendees a complementary night, free parking and Wi-Fi. I thought it was a fantactic gesture.

Cons: Since they are in the middle of a renovation the lobby didn't look very great. Also I am not crazy about the 20% incidentals charge but I understand it's something they have to do. Lastly, the room service food isn't terribly great- it's kind of bland unfortunately .

Reviewed Sep 2016

review from
6.2

Cons: Staff was not attentive. Seemed more concern to yell across the lobby to a friend or answer the phone in front of your while they where trying to help you. Overall they are not very professional at their job.

Reviewed Nov 2014

review from
7.1

Pros: Very clean and staff was extremely polite and professional

Cons: The pool was under construction and I heard noises all day long. No one let me know the Hotel was under construction. I checked out a day early because of the noise

Reviewed Jun 2016

review from
10.0

Amazing for the money

Pros: I thought the staff at this hotel were incredibly nice. Even during a remodel they still went above and beyond to ensure that we had a great stay! Also, the shower was so relaxing! Great thanks to these guys for making my overnight seem like home.

Cons: Just the pesky remodeling of the hotel. I know that the staff couldn't help it but having to follow detour signs for check in and parking got a little old. That really is all I can say, and I'm just being picky. Even during the remodeling the same were very accommodating!

Reviewed Jul 2016

review from
8.5

Family weekend

Pros: One night stay for my wife and I to visit my son attending college in Dallas. Hotel was nice and the staff was friendly. 2 blocks from Watermark Chuch, so easy to walk to that Sunday. Rooms was spacious, and hotel was clean. They are about due for some furniture replacement.

Reviewed Jan 2016

review from

10.0

Cons: My only concern is about the breakfast. In other hotels like Marriott, the breakfast is on the house, so I was disappointed that you had to pay for it.

Reviewed Sep 2015

review from
10.0

Great place to stay

Pros: I loved this hotel. Everything looked super modern and very clean inside and out. The one thing that surprised me was that the breakfast was not complimentary. I had walked in, served myself, my wife and my daughter everything we needed before a "waiter" showed up. They were kind enough to let us slide but I did tip. I'm not upset it wasn't complimentary but I am upset that it was that easy to mistake it as such. Overall would definitely go back and recommend it to others.

Reviewed Jan 2017

review from
10.0

Amazing for the money

Pros: I thought the staff at this hotel were incredibly nice. Even during a remodel they still went above and beyond to ensure that we had a great stay! Also, the shower was so relaxing! Great thanks to these guys for making my overnight seem like home.

Cons: Just the pesky remodeling of the hotel. I know that the staff couldn't help it but having to follow detour signs for check in and parking got a little old. That really is all I can say, and I'm just being picky. Even during the remodeling the same were very accommodating!

Reviewed Jul 2016

review from
8.5

Family weekend

Pros: One night stay for my wife and I to visit my son attending college in Dallas. Hotel was nice and the staff was friendly. 2 blocks from Watermark Chuch, so easy to walk to that Sunday. Rooms was spacious, and hotel was clean. They are about due for some furniture replacement.

Reviewed Jan 2016

review from

7.1

Pretty Sweet

Pros: I loved my room! Amenities were great, great selection and TV channels and there was very comfortable beds! The staff were all very kind and accommodating. Since I was there for a convention and the renovations were a damper on things, they gave attendees a complementary night, free parking and Wi-Fi. I thought it was a fantactic gesture.

Cons: Since they are in the middle of a renovation the lobby didn't look very great. Also I am not crazy about the 20% incidentals charge but I understand it's something they have to do. Lastly, the room service food isn't terribly great- it's kind of bland unfortunately .

Reviewed Sep 2016

review from
7.1

Pros: Very clean and staff was extremely polite and professional

Cons: The pool was under construction and I heard noises all day long. No one let me know the Hotel was under construction. I checked out a day early because of the noise

Reviewed Jun 2016

review from

4.2

Cons: Outdated, poor room set-up, loud ice machine (which my room was next to)

Reviewed Mar 2015

review from
6.0

Pros: Appearance and friendly bar staff.

Cons: Somewhat lazy and dismissive front desk. Given a room near construction. Dirty pillows (could smell a previous guests' perfume) and comforter. Broken air conditioning, all in a newly renovated room.

Reviewed Jun 2016

review from
4.8

No wonder it was cheap

Pros: Only paid $100 and they had an in house bar and a pretty nice lobby. Some of the staff was awesome!

Cons: While some of the staff was great (the daytime staff) the nighttime staff was a nightmare. Also, be sure you bring your own drinks and snacks as ordering 3 non alcoholic drinks will cost you $23!

Reviewed Apr 2016

review from
6.2

Cons: Staff was not attentive. Seemed more concern to yell across the lobby to a friend or answer the phone in front of your while they where trying to help you. Overall they are not very professional at their job.

Reviewed Nov 2014

review from

Photos

Map