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exellent atmosphere, charming,really nice cut room, outstanding kitchen, home feeling
The room was great especially the A/C which is not generally available in hotels in the area
The room was large and comfortable, and the staff were extremely helpful. For the money, the bathing facilities could use a facelift. They were adequate, but not comparable to other hotels in this price range.
restaurant staff and bathroom dated fixtures and fittings, poor breakfast and no help with luggage when leaving.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Pleasent location and facilities
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Very quiet ! Not enough international TV channels
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
Modern and nice hotel, good location! Nice staff, good value for money!
the facilities, the shower in particular...
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
breakfast buffee and garden room, garden outlook, bicycles,
A very comfortable atmosphere and excellent staff
Great location with a very nice setting. Staff was helpful and professional. I felt the hotel was a little run down for a Steigenberger. The bottom mattress liner on my mattress was torn from the end of the frame and hanging down. There was wall paper peeling off in the bathroom. The room was clean and well made up but lacked a touch of care.
Nice hotel with a charming location in the vineyards yet still close to the town center. Great staff and wonderful breakfast, all in all it is now my number 1 hotel in Deidesheim.
Friendly welcome, pleasant walk to centre with an excellent buffet breakfast Would have expected air conditioning rather than a ceiling fan for this class of hotel.
good situation (city and park) lobby poorly designated
Staff was very courteous, friendly and helpful.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Gym was not really a gym, pool was very small.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Location Air conditioning not working
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Everything was great
I hope to came to germanty and stay a gine in this hotel
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Location, English speaking staff Had to pay for parking
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Loved the old town near by.
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
In general OK No gym at the hotel, a bit difficult to park
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Relativly Cheap The Bed and pillows are not comfortable
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
This hotel has excellent facilities and is situated in very attractive grounds. As I was in a wheel-chair I was glad to have ramps and a lift available for entering and leaving the building.
The location of the hotel is great. Encourages walking!
breakfasts were very good; enjoyed the complimentary thermal baths they wanted to charge us the price of 8 euros per hour for Wi-Fi!
Very clean and good quality accommodation. Nice pool, etc.
A nice hotel in a nice town. I wish I had had more time to enjoy the area. I didn't use the spa this time, but I will if I ever get back to that area. The lack of air conditioning is a problem. Because of the heat, I had to open windows, which then meant that I had to listen to everything going on outside. That, and the heat, cost me a few hours of sleep. Despite that, I think it is a nice hotel, just not in the Summer.
no air conditioning in the room. Very small pillow. I've found pretty unpolite the request to see the fridge to check it...after I've already payed the bill...
It was central location for the Wein Fest! The carpet in the room had some stains on the floor...but overall the room was very clean.
Quiet and convenient to town centre
Very nice atmosphere. Great breakfast. I enjoyed a nice massage too
Nothing The salinary is awful, the hotel is old one and the smell is bad.
Nice staff No free wireless internet
The swimming pool complex, and the massage at the Spa. Breakfast was quite good, but dinner did not have a similar quality.
This hotel is perfect for the Wine festival Werstmark. They also have a huge pool.
Closeness to the pool; the in-hotel massage- the dinners were absolutely outstanding.
Very pleasant staff, all spoke English well. Had a mixup with the booking and the hotel comped us 2 free drinks at the bar for the inconvenience. Parking was a hastle during the Wurstmarket because the hotel is right in the center of the festival. Hotel access via car was blocked because of the festival. Would recommend other hotels outside of the main festival area.
Nice reception gives useful information, bathroom very good. Swimmingpool excellent (50m!). breakfast very OK. Currently there were construction works nearby (closing the windows did shut the noise out), this is a temporay problem.
We are Canadians living in Europe (for 2 years now). We have done a lot of travelling and this hotel is the best by far that we have stayed at. Well done to the staff and thank you!! Not a thing.
The indoor connection to the swimming pools next door, free of charge for guests and the late opening hours of this pool. The location of the room, there are many rooms with an obstructed view of the roof of the hotel or additions of the hotel or where you've a terrible view on a parking lot and waste land. While on the other side (not for booking.com clients}, there are rooms overlooking a historical town, mountains, the park and the outdoor pool.
The front steps literally open up right into the Winefest. Our room was surprisingly quiet with the festival going on. The door to the room seemed a bit flimsy/unsecure.
external sportsfacilities and free wifi no decent wifi reception in room
Centrally located. It is little bit below value for the rate. It should be cheaper.
Quiet and efficient in a great location
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Efficient. Nice lunch in garden. Wake up call on time!
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
food and staff view from window - but could not be helped...
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
The overall appearance was very nice. The check-in time was 1200, the room was not ready until 1245. There was a terrible odor in the hallway. The picture on the net did not accurately reflect the room. Parking was very tight and hard to manuever and the signs indicating parking areas were insufficient.
Pleasent quiet location, friendly staff who directed us to excellent local Weinstube rebstockel pulsating with life just up the road when the inhouse restaurent looked underfilled!! Eat the specialities of the house and drink their white wine spritzer. It will not disapoint. Hate duvets and no separate top sheet on beds.
Good breakfast Lack of easy access to gardens
the staff were great and in a good location for evening walks.
Good breakfast but could be kept topped up better. Very good pool but a little on the cold side for non-Germans! Whilst the hotel was perfectly clean and tidy and the gardens very attractive, it lacked charm and atmosphere. It was not 'cosy'.
Friendly and the room/bathroom was clean. Only the hot meal at the restaurant in the evening was the usual thing, with exception of the buffet and breakfast wich was great. see above
close to town centre The habitual noise at night. From wedding parties in the hotel and immediate nieghbours of the hotel and their parties
Hotel was comfortable, well appointed. Food was excellent