Courtyard by Marriott Denver Cherry Creek

Clogged toilet ... manager unwilling to help. Heater not working. Fixed on day two. Restaurant filthy an hour before closing. Pool deck very unsafe. Spa almost toxic with chlorine.

It's a very pleasant building. Very clean. Well decorated. Yet, the night manager, knowing that our toilet was clogged, was unwilling to help, claiming he couldn't, but the day manger said that was not true, that of course he could have done something. (We had asked simply that we get ahold of a plunger and we'd do it ourselves) Even offering the use of another room would have been nice. That didn't happen. The thermostat was not operable, so the fan ran constantly, blowing intermittent hot and cold air. A maintenance man did come and rigged the heater so it would work, though I had to get up to turn it on and off in the night to regulate room temperature. They did come and fix it right the next day. On Sunday we invited our daughter and her family to come eat breakfast in the hotel restau...

The location was great.

The Jacuzzi water was too hot. I burned my skin throughout my entire body minus my head.

Location

Perfect smell to cover up smoke smells. Old bedding, gross...

Convenience to where we wanted to go.

Booked two queens with priceline several weeks prior to trip. Hotel stated that their communication with priceline indicated a single king. They were unable/unwilling to accommodate the two queens. They were unable to compensate us for the inconveniece

somewhat dated hotel. clean, but not up to today's standards. Bathroom small. all ceilings are low. when leaving and trying to obtain final bill ($0 as no charges were made), it took 10 minutes because either the computer was not working correctly or the clerk was not able to properly operate the system. overall the experience was ok, but not what I have come to expect from staying at hotels.

I've stayed at this hotel before...always a good experience. The breakfast buffet is fresh and diverse...very good.

no

Location was perfect for our needs. Lobby was well appointed. Staff was helpful.

The bathroom was tiny and poorly designed. It took some work to get the shower to function marginally. The hairdryer died. Staff did bring me another one right away. There was no elastic on the fitted sheets, which came immediately became untucked. It seems like maybe they gave us the 'priceline' special rate room, as opposed to the 'full price' room.

Staff. The battery to my room door (that lets the key know to unlock) had died. The front desk worked fast to get the maintenance guy up to fix. The maintenance guy was very apologetic when he discovered it had to be replaced. He did this real quick.

Hard to find, especially at night-

It was close to Cherry Creek and Downtown

Hotel staff was great. Location was awesome. Clean hotel.

Nice ambiance, great location, friendly staff!

The location, staff and, ambiance were terrific. I will absolutely stay again for sure.