Guest reviews
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Overall Rating
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9.4 "Terrific location."9.9 "99%
liked the proximity to shopping ." 9.8 "Great parking , according to 98%." 9.7 "97% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.3 "Easily accessible by car , said 73%." 10.0 "100%liked the proximity to sightseeing ." -
9.1 "World class service."9.8 "98% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 9.4 "94% thought theservice was very professional ." 7.7 "Housekeeping was great , according to 77%." 10.0 "100% said therecreation staff was great ." -
9.0 "Excellent breakfast."9.8 "98% were
happy with the price of the breakfast ." -
8.9 "Generally very clean."8.8 "88% said
rooms were clean ." 9.2 "92% thoughtit was clean ." 7.0 "70% said thebathroom was clean ." -
8.8 "Vibe was good."9.2 "92% thought, the
hotel was modern ." 7.3 "73%enjoyed the lobby entrance ." 9.5 "95%enjoyed the friendly atmosphere ." 9.3 "93% said it was astylish hotel ."
Overall Rating
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9.5 "Terrific location."9.9 "
Great parking , according to 99%." 9.8 "98% thoughtparking was inexpensive ." -
9.3 "Excellent breakfast."
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9.2 "Excellent value."
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.9 "Generally very clean."8.7 "87% said
rooms were clean ." 9.3 "93% thoughtit was clean ."
Overall Rating
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9.5 "Terrific location."9.9 "
Great parking , according to 99%." 9.9 "99%liked the proximity to shopping ." -
9.2 "Excellent value."
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9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 8.3 "Housekeeping was great , according to 83%." 9.3 "93% thought theservice was very professional ." -
9.1 "Excellent breakfast."
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9.0 "Perfectly clean."9.2 "92% thought
it was clean ." 8.9 "89% saidrooms were clean ."
Overall Rating
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9.4 "Terrific location."9.9 "
Great parking , according to 99%." 9.6 "96%liked the proximity to shopping ." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." -
9.0 "Perfectly clean."9.3 "93% thought
it was clean ." 8.7 "87% saidrooms were clean ." -
8.9 "Breakfast is good."
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8.9 "Vibe was good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
Good location. Nice decor. Comfortable. Breakfast stinks during the week - tastes like powdered eggs. Wifi is a persistent problem: slow; connection lost often; have to keep logging into it.
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10.0review from
Location, staff and cleanliness were all excellent! Wonderfully spacious room as well. Great bar with local craft beers and good breakfast selection too. Our room had no bathtub. Only a shower, which was nice, but I personally enjoy a bath while vacationing.
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9.7review from
Mix it up a little bit for breakfast, not bad for 1 night but same thing gets boring after 3 mornings.
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6.0review from
Apprearance pleasing and clean, good location My husband I both work up with terrible allergies from ?? in the room. The soundproofing between rooms was poor, we could hear alarm from next room. Noise in the hallways and other rooms plus noise from outside in the parking lot were a problem at 10pm. We often stay in hotels including other Hyatts in Denver. Have not had this experience before.
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9.1review from
Great location and friendly staff Free breakfast lacked some essentials. Food was decent but not remarkable.
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9.4review from
Staff very friendly Room had repair issues such as blinds in poor repair, peeling wall paper, and evidence of leak in ceiling
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10.0review from
Friendly staff, huge and clean room (2 queen beds, sleeper sofa, desk area, spacious bathroom), high-end warm buffet breakfast (eggs, French toast, oatmeal, fruit, juice, cereal, yogurt, etc), convenient location, free parking and Internet, excellent value!! This was one of the best hotel experiences I've had in a long time, especially at this price point.
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10.0review from
Pet friendly
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10.0review from
This facility is clean, has a super location and the friendliest, most professional staff I've encountered in years. From the manager to the front desk staff, they simply could not be more service oriented. The breakfast buffet was the best and biggest we've seen; fresh fruit, oatmeal, eggs and more. Super coffee! A great value for the money. Nothing comes to mind. Our four days at this hotel were better than we expected.
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10.0review from
Wonderful breakfast in the lobby area; set up to be very socially friendly. Great location.
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10.0review from
Great staff. Ice interior
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10.0review from
Had a mountain view room and got to watch the sunset over the mountains; amazing. The breakfast was very good- fresh fruit, oatmeal/yogurt bar, french toast, waffles, and all the regular items on continental breakfast. They also have a 24/7 service where you can order anything off of their menu, drinks and Food or dessert. Staff was always friendly! Maybe floors in room could be updated. But it was not bad.
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6.2review from
I love that they included a continental breakfast and the food was good. the location is very central and convenient if you are going to visit Denver University. I chose the hotel because I wanted queen beds and reserved a room with 2 queens. I called to inform them that we would be a late arrival and they said that would be fine. When we got there after a very long trip we were given a room with only a king bed and a pull out couch.......after some discussion was told that since we booked through a third party site we basically were not a priority and they had given the 2 queen bed rooms to other guests. No offer for a refund (king rooms sell for $20 less) just an insincere apology that those were the only rooms available. I was too tired to go elsewhere so stayed, but will probably not be back.
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3.7review from
Worst costumer service I've seen in a while. you don't be rude to the people who give you money.
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6.5review from
staff very friendly and professional fairly close to variety of food spots nice views of mountains bathroom ceiling had mildew or water blotches, needed to be painted faucet in bathroom barely cleared the edge of the basin, almost made a mess with water every time i used it, furniture getting kind of worn down, tub/tile very functional but seemed dated, would have ditched the fancy frosted glass sliding door for a regular door and better tub/tile/faucet.
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7.4review from
A huge value in a central location. Slightly aged hotel with quality repairs and well maintained. 10-15 minutes from most major points of interest in and around the city. Friendly staff if not the most helpful. The hotel is obviously older and our AC made weird sounds throughout most of the night. When you turned the thermostat down below 70 degrees the AC unit just turned off. When we spoke to the front desk they sent someone up the next day to look at it. It was obviously not fixed as we slept through the rest of the nights under just a sheet; anything else left us sweating.
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6.2review from
Clean, complimentary breakfast, mountain view, in a good area and very close to downtown Denver so that was nice Staff was not helpful, room service horrible, had a king room and they gave me 2 doubles and wouldn't change it
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7.7review from
Beds very good but should have asked for feathered pillows as could not sleep on their hard ones. Pillows. Ask for more comfortable ones
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5.1review from
Bedroom and bathroom layout. Plenty of room. Pillows and bed too hard. Temp control did not work. Too hot and couldn't cool it off.
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2.3review from
Awful rooms and incredibly noisy. What a ripoff.
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6.6review from
I enjoyed being able to sit on the couch in the room and relax for a while. I also enjoyed the size of the shower and bathroom. The room was nicely decorated and the staff was very friendly. The elevator look like it hadn't been renovated since the day the hotel first opened. The pain was chipped and the handles were are cracking and peeling. I also wish the hotel had a fridge.
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7.3review from
Rooms design Bathroom doors
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10.0review from
Location, staff and cleanliness were all excellent! Wonderfully spacious room as well. Great bar with local craft beers and good breakfast selection too. Our room had no bathtub. Only a shower, which was nice, but I personally enjoy a bath while vacationing.
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9.7review from
Mix it up a little bit for breakfast, not bad for 1 night but same thing gets boring after 3 mornings.
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9.1review from
Great location and friendly staff Free breakfast lacked some essentials. Food was decent but not remarkable.
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9.4review from
Staff very friendly Room had repair issues such as blinds in poor repair, peeling wall paper, and evidence of leak in ceiling
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10.0review from
Friendly staff, huge and clean room (2 queen beds, sleeper sofa, desk area, spacious bathroom), high-end warm buffet breakfast (eggs, French toast, oatmeal, fruit, juice, cereal, yogurt, etc), convenient location, free parking and Internet, excellent value!! This was one of the best hotel experiences I've had in a long time, especially at this price point.
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10.0review from
Pet friendly
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10.0review from
This facility is clean, has a super location and the friendliest, most professional staff I've encountered in years. From the manager to the front desk staff, they simply could not be more service oriented. The breakfast buffet was the best and biggest we've seen; fresh fruit, oatmeal, eggs and more. Super coffee! A great value for the money. Nothing comes to mind. Our four days at this hotel were better than we expected.
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10.0review from
Wonderful breakfast in the lobby area; set up to be very socially friendly. Great location.
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10.0review from
Great staff. Ice interior
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10.0review from
Had a mountain view room and got to watch the sunset over the mountains; amazing. The breakfast was very good- fresh fruit, oatmeal/yogurt bar, french toast, waffles, and all the regular items on continental breakfast. They also have a 24/7 service where you can order anything off of their menu, drinks and Food or dessert. Staff was always friendly! Maybe floors in room could be updated. But it was not bad.
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7.4review from
A huge value in a central location. Slightly aged hotel with quality repairs and well maintained. 10-15 minutes from most major points of interest in and around the city. Friendly staff if not the most helpful. The hotel is obviously older and our AC made weird sounds throughout most of the night. When you turned the thermostat down below 70 degrees the AC unit just turned off. When we spoke to the front desk they sent someone up the next day to look at it. It was obviously not fixed as we slept through the rest of the nights under just a sheet; anything else left us sweating.
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7.7review from
Beds very good but should have asked for feathered pillows as could not sleep on their hard ones. Pillows. Ask for more comfortable ones
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6.6review from
I enjoyed being able to sit on the couch in the room and relax for a while. I also enjoyed the size of the shower and bathroom. The room was nicely decorated and the staff was very friendly. The elevator look like it hadn't been renovated since the day the hotel first opened. The pain was chipped and the handles were are cracking and peeling. I also wish the hotel had a fridge.
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7.3review from
Rooms design Bathroom doors
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6.5review from
Good location. Nice decor. Comfortable. Breakfast stinks during the week - tastes like powdered eggs. Wifi is a persistent problem: slow; connection lost often; have to keep logging into it.
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6.0review from
Apprearance pleasing and clean, good location My husband I both work up with terrible allergies from ?? in the room. The soundproofing between rooms was poor, we could hear alarm from next room. Noise in the hallways and other rooms plus noise from outside in the parking lot were a problem at 10pm. We often stay in hotels including other Hyatts in Denver. Have not had this experience before.
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6.2review from
I love that they included a continental breakfast and the food was good. the location is very central and convenient if you are going to visit Denver University. I chose the hotel because I wanted queen beds and reserved a room with 2 queens. I called to inform them that we would be a late arrival and they said that would be fine. When we got there after a very long trip we were given a room with only a king bed and a pull out couch.......after some discussion was told that since we booked through a third party site we basically were not a priority and they had given the 2 queen bed rooms to other guests. No offer for a refund (king rooms sell for $20 less) just an insincere apology that those were the only rooms available. I was too tired to go elsewhere so stayed, but will probably not be back.
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3.7review from
Worst costumer service I've seen in a while. you don't be rude to the people who give you money.
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6.5review from
staff very friendly and professional fairly close to variety of food spots nice views of mountains bathroom ceiling had mildew or water blotches, needed to be painted faucet in bathroom barely cleared the edge of the basin, almost made a mess with water every time i used it, furniture getting kind of worn down, tub/tile very functional but seemed dated, would have ditched the fancy frosted glass sliding door for a regular door and better tub/tile/faucet.
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6.2review from
Clean, complimentary breakfast, mountain view, in a good area and very close to downtown Denver so that was nice Staff was not helpful, room service horrible, had a king room and they gave me 2 doubles and wouldn't change it
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5.1review from
Bedroom and bathroom layout. Plenty of room. Pillows and bed too hard. Temp control did not work. Too hot and couldn't cool it off.
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2.3review from
Awful rooms and incredibly noisy. What a ripoff.
