Diegem Hotels

Pros: All the staff were exceptionally personable and attentive. Every comfort and service was available.

Cons: Eye wateringly high prices here in Brussels - this hotel included. But not to forget that one generally gets what one pays for.

Pros: Perfect location very close to the grande place. Friendly and helpful staff. Very comfortable rooms.

Cons: The computers in the business center are very old and the only machine set up with an English keyboard doesn't work - only Internet Explorer available and it is very out of date so that websites ...

Pros: Elegant hotel near center of town. Certainly the best and most central. Definitely the place to be. Comfortable, well appointed room room with great view out over the city. Knowledgeable attentive ...

Cons: No coffee in Room. This is bad. Especially in hotel of this caliber. I don't eat breakfast in the hotel so the morning espresso ( or three) is a must. Luckily some of the best coffee in Amsterdam...

Pros: Location may look good, but compromised in reality – loud, crowded, smelly, unsafe.

Cons: Executive summary: the hotel is notorious for the breakfast fraud scheme (charging twice, after checkout, heavily imposing additional “options”, “a la carte”, etc.; see other reviews!) The issue: I...

Pros: Locaition and staff are perfect

Cons: I bought breakfast and anyway i had to pay extra 7€ for fried eggs there. Usually it's included in price of 5 star hotels

Pros: location, helpfulness, location!

Pros: Location

Cons: No breakfast included

Pros: Excellent location and very helpful staff.

Pros: Staff was very polite and pleasant. Concierge were friendly and very professional.

Cons: No pool or spa Had to request for tea and coffee making amenities(not standard)

Pros: Front desk staff was wonderful -- rooms were comfortable.

Cons: Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.

Pros: The property was clean, spacious and well furnitured. Also, location was perfect and staff very friendly.

Cons: There was no A/C but the weather was nice

Pros: Absolute amazing location, only 3-4 minutes to the Grand Place. Also very close to several restaurants as well as grocery store. The host is incredibly nice and accommodating. There were five in ...

Pros: Location is superb!! Room is spacious and fuctional. Only bathroom in master bedroom is not handy to use. Room is not sound proof from the neighborhood upstair. The rest is good.

Pros: Great location, great value, great service, the apartment was beautiful and everything seemed like it was brand new. Walking distance to Grand Place and train station Brussels Central. Our point of ...

Cons: No one was there to answer your qustion or solve your problem, and didnt pay attention to your requset ! Worker all the time with loud noise was there . We cant sleep or take a rest at all.

Pros: Looked amazing

Cons: Bathtub wasn't ideal, needed it in a separate room!

Pros: The apartment was very clean, comfortable and in a very good location.

Pros: The apartment is very comfortable and perfectly equipped. Its location is also great, right near the train station and all sightseeing venues. Edouard was really helpful!

Pros: Extremely well located with most of the tourist sites within walking distance of the apartment. The staff was also very helpful, will definately use this place again!!!!

Pros: Interior design

Cons: Nothing

Pros: original and very comfortable accommodation in perfect location near the Grande Place

Cons: nothing

Pros: Lovely styled hotel. My favourite in Brussels.

Pros: Initially we had issues with wifi in room but staff where very accommodating and changed our room. Very comfortable, fantastic location near square, everything is within walking distance.

Cons: The room air conditioning was not working. Front desk stated that I did not work the thermostat correctly. He then stated that he would provide a fan to us for the room. At 23:00 hours they finally...

Pros: This is a lovely hotel with fresh rooms and a friendly staff. The location is very near downtown, and the eating areas on the main floor are open and bright.

Cons: The hotel is in an odd and disheveled street just off a main street. A bit dicey late at night. And the interior decor tries to carry a Benedictine theme, to the point where music on the elevator is...

Pros: The whole hotel was very tastefully decorated and a very calm atmosphere.

Cons: Could have been more choice at breakfast

Pros: Excellent staff. In the middle of Brussels, yet surprisingly quiet: really hard to do better in terms of convenience of all kinds. The hotel is a short walk from Brussels Central Station, so it&#39...

Pros: Lovely large bed, huge shower, lots of clean towels. Proper coffee machine in room. Front desk staff extremely helpful. The hotel let us store our bags with them after we checked out so that we could ...

Cons: Our room (121) looked over a side street and was therefore quite dark. This wasn't a too much of problem for us as we were only staying one night. The room was also very noisy from pipes/fans...

Pros: Loved the size of room, comfort of the bed, and the whole atmosphere of the hotel .. The beautiful smell as you enter the hotel , so loved it,

Cons: Nothing I didnt like

Pros: The staff was SUPURB! The front desk was so helpful: giving directions, finding places for us to eat when it was a holiday and many restaurants were closed,, etc. Could not have been better!! The ...

Cons: Room could use even more lighting.

Pros: The location.. Quiet . ambiance invSafe and central to grote Markt etc: super easy for a solo artist traveler. Rooms and courtyard with bar and facilities . staff were very helpful with travel and safety assistance ( esp tech) .

Cons: a) restaurant was very good but some a la carte lower priced suggestions would be helpful ( or cont breakfast More tech knowledge of eg Can banking and desktop access really needed MUCH More tourist info and literature lit and booking help..)

Pros: Great location

Pros: I like the design and the employers. Loved the little bridge . Will be back for sure!

Cons: It was not squeecky clean for example i found a little hair on the shampoo bottle. The long table of the suit was not clean. And the bottles could be filled better. For the rest perfect

Pros: Centrally located, small and chic. Loved the modern design. Staff helpful and very nice.

Cons: Shower leaked -- lots of mop up required.

Pros: staff were all young, friendly and very helpful. breakfast was excellent hotel is bright, modern and comfortable with lots of historic charm

Pros: Bed was nice and firm not like so many too-soft mattresses, good air conditioning, bathtub with plenty of hot water to fill it fast. Steps to historic 1847 Galeries mall, and a few short blocks to ...

Cons: Room was small, typical of European hotels.

Pros: Location was great and staff was amazing

Cons: Not much

Pros: The rooms where very bright, spacious and comfortable

Cons: Noise from builders in front of the building

Pros: Style. Room. Breakfast room and breakfast itself.

Cons: Window insulation (noise!) for the room at the street side. The room could be a bit cleaner (carpet, shower, mirror, cushions). The quite young staff is sometimes a little bit uninterested.

Pros: Great hotel, great location, nicely decorated, staff is friendly and helpful, highly recommended!

Cons: Nothing

Pros: Great place, good location

Pros: Beautiful room, excellent location, friendly staff. The only thing missing was a fridge in the room but the staff was friendly and stocked our products in their fridge.

Pros: Truly excellent hotel. Would stay here many times over. Close to Brussels South train station, extremely convenient if arriving or departing from there Super excellent breakfast Very nice staff ...

Cons: Most interesting sights are some walks off north.

Pros: The staff we're very friendly and helpful. The room was clean, comfortable and the breakfast was good.

Cons: The location is convenient for travel on the metro but not the nicest part of the city.

Pros: Modern contemporary

Cons: Location.not much staff interaction .room not cleaned during stay

Pros: Great location 10 mins from Gare Midi. 20 mins by foot to the centre. Comfortable and clean hotel entrance, reception and communal areas Huge rooms with large bed, desk, soft seating areas, large ...

Cons: A beautiful hotel, just not to my taste. The general hotel lighting was poor, everything is black which can become a little annoying. As a boutique family run hotel it was nice, but the pictures of ...

Pros: Very stylish hotel. Good secure parking. Friendly staff.

Cons: Very difficult to find. The address on our booking does not come up on GPS so we had to ring the hotel and they gave us an alternative address. It's a 15 minute walk to the main square.

Pros: Big comfortable room, parking is good espacially for that arear

Cons: the walk to the center is not nice. very specific multinational.. area

Pros: I like every think

Pros: Everything. Staff was friendly and attentive. Rome was clean and modern.

Cons: It would be cool if breakfast could be open for 30 more mins.

Pros: Great place and great staff ...... great value.

Pros: We received an upgrade without asking! The room was very quit and very spacious! Nice bathroom and the breakfast was very good as well!

Cons: It's a 15 minute walk to the centre through a not so nice area. But the location of the hotel, outside the centre, makes it quit an peacefull.

Pros: The location is within walking distance of the train station, large clean rooms.

Cons: The staff was not very helpful. Despite offering express laundry for a premium price on the hotel info, we were told the laundry person was not available when we requested the service. Also front desk had very little knowledge of the train station.

Pros: the room was very nice and quiet and the bed very comfortable

Cons: Not the best area but it's close to Midi station which is convenient for Eurostar

Pros: Great breakfast. Helpful and professional staff.

Cons: Nothing.

Pros: Great location. Very close to 'a la Morte Subite' and the Hubert Galleries/rue des bouchers etc. Staff were all very helpful and efficient without being snooty. Free bottled water on the ...

Cons: The dull road that the hotel sat on did not match the grandeur of the hotel itself.

Pros: Great location near city center same time have parking, rooms are spacious. Good breakfast

Cons: Old facilities and room stuff such as towels, and some bad smell in corridors and pillows

Pros: Had offered great facilities with booking and staying in an Executive Suite.

Pros: Amazing rooms. Looked new even though the building looked classic. Nice to have free wifi all round the hotel that actually works well.

Cons: Not much to dislike

Pros: Got 3 rooms for 6 nights. The rooms are comfortable, cleen and quiet. The size of the rooms are good there is plenty of space for the luggage. The staff were friendly and helpful. The location is ...

Cons: Nothing to be honest, but there are few small or tiny details that make a specific hotel stand out from the rest. Some hotels provide complementry water at the time of arrival, It would be appreciated...

Pros: Right down town Brussels. Walking distance to everything. Friendly staff, great great location very nice room.

Cons: Not a thing

Pros: Service is well organised. Special thanks to Maxime Chappot and Mertina Yasmia.

Cons: Soundproof of the room could be much better. The carpet in corridor has to be changed.

Pros: location is great!

Cons: parking entrance is too narrow - very difficult to drive in with wide car. also smell at 7th floor where we lived was not good.

Pros: It's was easy to find and the staff was very friendly! Plus we were allowed an early check in which was great because we were crazy tired from the trip!

Pros: Location and staff weRe great.

Cons: I was on the second floor and there must be a club directly underneath. I couldn't sleep because the music was throbbing through the room. I had to be up at 5 am so this was disastrous. Not good at all. Not worth it at all.

Pros: I thought the entire staff including housekeeping was very friendly, helpful, courteous, efficient in trying to meet our needs. I had to deal with management couple of times and Dimitros was just great! Location is excellent, rooms are well lite with all the amenities. I like the idea that every floor is different in color and décor. Also many rooms are not the same. I like the state of the art security system and privacy with the room keys and not being able to access another floor w/your room key. Rooms are comfortable not like some hotel rooms that are very small and crowed.

Cons: I think on the daily basis they should make a slight change in their menu for the buffet breakfast. Everyday it was exactly the same. Breakfast is open 6:15 and they should be ready at 6:15, the hot food was not ready till 6:40, chef was still preparing. I was with a Globus tour in Amsterdam, Luxemburg and the 2 hotels there had a slight change in their menu. Radisson should get a sophisticated coffee machine so people can help themselves that way you don't have to ask them for coffee and it would help a busy day. It was very chaotic, short of staff several days in the breakfast restaurant, , everybody was running around then accidents occurred spilling coffee, crashing plates. Tables were not cleaned off so it was difficult to find a table. I understand that at times understaffing occurs, I think days like this they should have a sign Please wait to be seated, so they could get a table ready for the amt. of customers to be seated. As people were let in freely, we're looking for a clean table and it was difficult to find one so I landed up cleaning my table plus got my own coffee. I felt it was ok to help out a little bit. They have a ledge anywhere from 2 1/2-3 inches high before going into the bathroom which doesn't make sense why they have it, it serves no purpose and certainly does not help the décor. I think it is very dangerous especially at night. I kicked it on the first day 3 times and then I put a colorful luggage strap on the floor and left the light on. 2 other couples stumbled on it, laid a towel to even it out, taped some paper across as a reminder that the ledge was there.

Pros: Bed is great, bath room and toileteries are neat and if good quality. Staff ia nice and helpful.

Pros: Walking distance to tourist attraction, Grand Place

Cons: Nil

Pros: Room and location both were excellent :)

Cons: Reception staff need more training on how to talk to guests. At the arrival I was being charged for the payment I had already made prior to our journey. When I asked the staff to check as I was sure I...

Pros: Fantastic location. Tidy hotel, with everything we required. Breakfast was excellent, with a great choose.

Pros: Location

Cons: No complaints. Proper hotel with proper customer service.

Pros: very comfortable

Cons: nothing

Pros: nothing

Cons: very bad hotel name. In same name two three hotels and as per board at airport Level 5 catch shuttle as Gold line to get hotel. And after reaching hotel they are telling this is not hotel you booked. ...

Pros: near to city hall, resto, manekin piss, also a view minute walk to cathedral st. Michael Just becareful if you have your lunch or dinner outside the restaurant, the beggar will ask your money and ...

Pros: Great customer service and less than a minute to the Grand Place. Soft beds, clean and soundproof rooms! Parking very close to the hotel and cheap! (€14,90 for 24 hours). Surrounded by plenty of ...

Cons: Everything was perfect. I didn't try the breakfast because it was a little on the expensive side (€21 pp). But I am pretty sure it was delicious!

Pros: All

Cons: Nothing

Pros: Location of your hotel is always key when traveling. this had an excellent location near the Grand Place and a short walk to the tour office which was the meeting point for all our tours.

Cons: The rooms were not really cleaned properly. Trash was taken out but quite a number of trash was left strewn on the floor in both the room and bathroom. Large trash items like empty water bottles were left behind as well as kleenex. This happened twice. Also toiletries were not replenished properly. Bad cleaning service for sure. Toilet was separate from the bathroom which is odd so there was no water within reach. Wifi was not working in the room until I checked if it was included in the package and they fixed it but not after several attempts. The food in the restaurants downstairs were also too expensive. Not really commensurate with the prices outside where there were many restaurants.

Pros: location was fantastic .everything in walking distance .

Cons: not really .security was done very well

Cons: my room was not quite i heard a voice and sound from my neighbor room WiFi so week i forgot my charger at room but after 3 hours nobody can find it. Note: I was in two type room suite and ...

Pros: The staff were very friendly, they gave us tips on where to go and advised us of the best bars and restaurants. Check out and in was easy, everytime we returned to the hotel the smiles of the staff ...

Cons: The breakfast was absolutely terrible. NOT WORTH THE MONEY, We went down about 60 minutes before end of service and there was barely anything out, staff weren't willing to get more, the veggie ...

Pros: Rooms very comfy and designed well for working. Shower was powerful and quality of toiletries good. Staff were very helpful. The welcome drinks and coffee/tea to go in the mornings were a nice ...

Cons: Breakfast service was a little slow for the tea & coffee. Maybe self service would be an option? The range on offer wasn't the healthiest. Would be nice to have option of skimmed milk, low ...

Pros: Excellent value deal through booking.com. Most comfortable, clean and well equipped hotel I have stayed in. Staff were extremely helpful and friendly in promptly rectifying a booking mix-up (thank you...

Pros: The comfort of the room.

Cons: The lobby area and for sure the bar have to be renovated.

Cons: I used the Express Checkout and understood a receipt showing payment for accommodation, breakfast and few extras would be sent on to me by email - however, I have not yet received the receipt and I ...

Pros: Front desk staff is quick to respond when we asked about the mess in the club lounge mess. He clened the table and glasses etc.

Cons: 1. The bin in the junior suit room is broken ! 2. The club lounge at Saturday afternoon only has 4 apples left! No water or any soft drinks. Many used glasses are left unclean. Later we have ...

Pros: Very good breakfast!! And the offered 'coffee to go' at check-out was really a pleasant difference!! Very friendly and helpful personnel!

Pros: everthing is good, except the bed has some fleas.

Cons: the bed has some fleas

Pros: The location is awesome. Very close to the train station. Staff was helpful and friendly. No complaints.

Pros: Nice, quiet location (over the weekend). The staff was very friendly, very helpful and extremely accommodating. A special thank you to Anne - she saw we had two young babies and made sure we were able to check in very early.

Cons: The shower in the room didn't drain too well. The positive definitely outweigh this single negative.

Pros: Location and the breakfast buffet.

Cons: Seemed a bit tired and much much smaller than portrayed in the photographs. Also, they had reservation issues at checkin and elevator issues during our entire stay. And the bellman wasn't helpful and downright antagonistic at times.

Pros: Good size room , clean, awesome toiletries, nice view, literally across central train station, great friendly staff

Pros: Across from transport, when we traveled to Ghent& Brugge. Easy on easy off!

Cons: Hotel finishing construction of lobby, which opened the day we left, looked beautiful, but did not get to try. Looked like they did a great job.

Pros: On the positive side, the room was clean and the staff was helpful.

Cons: Disappointed, expected more from a Hilton hotel. Very few plugs even for a European hotel. Had to ask for an extension cord to plug in a cpap machine so had a cord across the room. The shower leaked. ...

Pros: Location is great because it is right across the central station and at the back is the way to the Grand Place. Buffet breakfast has variety of food. Staff are friendly, accommodating and very helpful...

Cons: Nothing

Pros: Location is perfect, just in front of the Brussels Central Train Station.

Cons: When we entered to the room, the room was not cleaned and prepared for the next customer. The room service was awful as we asked for the water and delivered after 2 hours!! I've guess Hilton ...

Cons: the hotel is undergoing refurbishment of the public areas. this was not made known to us before booking. we had scaffolding outside our window and facilities were limited. also out room and the lift ...

Cons: The outside noise caused by people sleeping in the opposite street during night time

Pros: It was an amazing journey

Pros: great location

Cons: Rude staff. Overpriced run down

Pros: Perfect location, walkable to all sights and directly across from the train station! The breakfast room had a section with toys and activities that were great for kids. The servings in the executive ...

Cons: It was under construction when we were there so part of our view was blocked.

Pros: Location

Cons: Service level 1. Checkin was late, they had not cleaned on time. It was more than hourpast checkin time, when asked the lady at front desk showed an attitude about it. 2. Internet never worked for 1.5 days

Pros: Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!

Pros: Beautiful spacoustic apartment in the heart of Brussels. All major sights were within walking distance. We came by car and the apartment was easy to find + parking was just across from the apartment ...

Cons: Reaching the smartflats staff on the phone was almost impossible. They gave us good instructions on how to enter the flat and stuff, so it wouldn't have been a problem, but I had to ask them for ...

Cons: Dark living room and construction work all around

Pros: Great Property location, nice size rooms

Cons: Shower facing a window without any cover from people smoking across the building (we have to improvise hanging sheets to cover the shower), and the dark walls / rooms with insufficient lights ...

Pros: We arrived early and able to leave our luggage and explore the city. On return we where given a coffee until the room was ready. The room was spacious and in a great location.

Cons: Nothing.

Pros: Perfect location, very close to any hot spot of the citry. Perfect Wi-Fi. Clean. Coffee machine.

Cons: There was only 2 coffee tablets for 4 people, for 4 nights. The apartment is not very clean and there should be a little update in interior repairs.

Pros: location was good.

Cons: No locks in the toilet and bathrooms. Toilet was too small. No refill of tea, coffee and milk. No towels changing everyday.

Pros: Gorgeous apartment with great location. Highly recommend.

Pros: The house is fantastic, spacious, ancient and well renewed, great ceilings very well located. The Smartflats have a great and usefull lounge, where you can rest and leave the bags after you check out.

Cons: degraded sofa cama and floor lamp from the living room. There isn't sofas enough for 5 people

Pros: Very nice apartment, comfortable. Would stay again no problem.

Cons: Lighting in the kitchen.

Pros: spacious and good location

Cons: dirty kitchen utensils and bedsheets. duvet had a large spot which looked like blood and bath towel had a large blue spot.

Pros: Very near the Grand Place. Comfy bed in a very clean room. Very good hotel for the money we paid - 87€.

Cons: We didn't have breakfast as at 23€ we thought that it was way over priced.

Pros: location was good. and stuff was very kind and nice

Cons: shower and bad are not comfortable. the breakfast was really poor.

Pros: Nice exterior, looks flashy, bags were taken to room for us, good central location near grand place

Cons: Shower was terrible, the surrounding area is a little seedy/dirty

Pros: Excellent position, very nice rooms...

Cons: Nothing, only if you want breakfast, it is really expensive, 25 € :-)

Pros: Good location and parking (expensive parking) Nice size room and bathroom Very woody room...felt luxurious Good amneties

Cons: Reception team was WEAK!

Pros: The Hotel as a hole and the location. All of it has is much better than anything I can complain over.

Cons: Comon practise of most good hotels of the world that have to stop now. That is it took more than 10 days after we left and fully paid our bill at departure with evry extras, before the hotel and its ...

Pros: Especially the house keeping ladies we're very efficient and friendly.

Pros: Size of room and location

Cons: Crap shower, no bar, crap hair dryer (not worth turning on), ordered wine and water which took half an hour to arrive, gym nothing like it's described (small and uninviting), lift didn't work...

Cons: Way to small rooms!

Pros: Location

Cons: Very small room

Pros: I thought the breakfast was nice, and the beds were comfortable.

Cons: I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.

Pros: Staff was very helpful and professional.

Cons: My experience was exceptional. Everything met expectations.

Pros: The pleasant service of the front desk

Cons: the bed was very old.

Pros: I love making my own waffles at the van then crispy bacon on top, drizzled in maple syrup - the breakfast of champions!

Pros: Nice style and atmosphere, staff was very friendly and helpful

Cons: The room could use a renovation. Quite a few scuff marks on the walls, bad water pressure. The unique mural/artist concept was nice but was overshadowed by the need for maintence. The quality for ...

Cons: The hotel badly needs maintenance - the air conditioning in my room was louder than a tractor. The light in the bath room was hanging out of the socket. The safe was broken as was one of the elevators...

Pros: The overall consept ideas of the hotel.

Cons: better gym which should be open 24 hours. Not open early enough.

Cons: The Hotel was big and clean. Very good location.

Cons: Over priced

Pros: Very good breakfast

Pros: The tv internet facilities were good. Comfy bed spacious room.

Cons: Overcharged for drinks. Breakfast and parking over priced.

Pros: The room was very spacious and the hotel is bright, modern, and clean. Good price but mainly made up of business travelers (we were on our honeymoon). Didn't try the restaurant/bar (Smoods) on the first floor because the priced seemed absurdly high. Would be great for a longer term business stay because of the separate desk area in the room.

Cons: Not much negative to say. The location is a bit of a hike from the tourist hotspots like the Grand Place. It's close to the Botanique metro station which was convenient but it would have been nicer to have a quicker walk to the city center instead. If you do walk to the city center from the hotel, make sure to walk through the gardens and then down Rue Neuve - it's much nicer than walking between all of the business buildings.

Pros: The room is big for the price we paid. The bar downstairs was nice and the bartenders were friendly and even made us specialty drinks that weren't on the menu

Cons: We got to the room late in the evening, the receptionist gave us our room key. When we got to our room, our key didn't work. This happens sometimes so we weren't too upset. I came back downstairs and told another guy at the desk that we had just arrived and that our key didn't work. He fixed it and apologized, we headed to our room. When we opened the door, a woman shot up out of bed and asked "who's there". I felt terrible. Tried to apologize quickly as I spun out the door. I went back down to the desk and the people working had figured out what happened because the lady I walked in on called the front before we got down. They gave a voucher for 1 free glass of wine or beer and gave us the new key and apologized once more. When I turned to walk away, I realized that the same room that we just interrupted that woman in was still written on the key holder card. I turned and told him "this the same room we just came from". He said "oh, oh, I'm sorry." And gave me the right number. But he almost sent us back to the wrong room a third time. All kinds of other things went wrong while we were there. Loud construction RIGHT outside our window at 6am every morning. We were told we would get a five dollar voucher for the bar for every morning we didn't get our room cleaned and we never got it. 4 days in a row, we didn't want our room cleaned. We didn't care about the voucher, but when we went to the desk to ask for an extra bottle of water for our room (which comes with a free bottle of still water and sparkling every morning if you get it cleaned) the desk attendant said we couldn't have free water if our room hadn't been serviced. But when I mentioned that we never received our vouchers, there was some reason we couldn't get that either. I was so frustrated from no sleep from the construction and all the other issues (many of them too small of importance but also too many to list) that I stopped listening to their reasoning. I had decided that I'll never stay at this hotel again. Which is unfortunate because I had stayed there one night last time I was in Belgium. I didn't have much interaction with the staff as it was another late night. I just needed a bed for the evening. My only complaint was the location was kind of inconvenient but after this experience, i realized the problems are far worse than the location

Pros: We liked the art work in the room and the TV prompter for information

Cons: The staff was really rude when we were checking out. There was a problem with an overcharged credit card and they made it to seem like it was our fault and took forever to fix it. Also the location was close to a bad neighborhood and it was really far from the city center

Pros: Location

Cons: Breakfast menus

Cons: The security was overreacted as we were the terrorist

Pros: Staff was very friendly and spoke English, easy to communicate with. Rooms were very modern and nice with air conditioning. You can't beat this location!

Cons: The room appeared to have a balcony view on the booking website but it did not. It would be nice if there was an option to select the Balcony/city view rooms.

Pros: The overall experience was good

Cons: One of the bedrooms which was not in the main building was very cramped and not so comfortable

Pros: Staff, location, ease of check in and overall value

Cons: Shower completely stopped up - stood in 6' of water Maid staff would have know because you couldn't clean tub or run water without it filling up immediately

Pros: The staff were very friendly and helpful. The bed was SO comfy!! I wanted to take it home with me, one of the best nights sleep I've had in a hotel.

Pros: Good location, good value and comfortable room.

Cons: Nothing

Pros: location and staff

Cons: The Business lounge (more a lobby than business lounge) area is not managed and public areas are dirty . Rotten fruits, no water....

Pros: The beds were nice and comfortable, Breakfast was Awesome! The lounge was also cozy! The location was close to subway and shopping. Just a few minutes walk to All main locations - Grand Place, Town ...

Cons: The shower was in the tub not a stand alone shower. In which, the showerhead was not up to date resulted in swiveling and did not stay put. The hotel is not easy to get to due to road construction ...

Pros: The staff was amazing. Providing tips & directions for attraction, and provided special attentions to make our anniversary a little more special!

Pros: Location was great - Nice rooms and good breakfast. Hotel is only two blocks to Grand Place. Close to good restaurants and spots for a nice Lambic. Make your own waffle for breakfast.

Pros: Location is super. Nearby all shopping

Cons: Parking is not free and expensive and not convenient

Pros: The Spa is excellent. A good way to relax before or after taking a flight. Staff are friendly.

Pros: Spa very nice

Cons: Attitude of staff... slow, unhelpful, complaining constantly about following rules Food not good at all

Pros: The accommodation is excellent, looks good and beds really comfortable! Breakfast good and friendly service.

Cons: Nothing

Pros: Unique property with medieval architecture, good choice of SPA facilities and good food. I came very late at night and there was a guy who stayed at night for me, showed me the room and helped me to ...

Cons: One of the guys in the restaurant was constantly looking what and how much will I take for breakfast, and it was embarassing, because it was only me and him there. One of the girls on the reception ...

Pros: The SPA was amazing and the teas as well. The room was very comfortable.

Cons: That we had to wait to do the check in until 3pm. Our flight arrived at 7am and we got the hotel at 9am. We had a meeting at 3pm and we had a hard time to enjoy the time at the SPA and refresh in ...

Pros: Breakfast, room

Cons: Reception not 24h

Cons: Many things: - Staff in restaurant was unfriendly; - The SPA area is in 2/3 size ment for nude people and it is FORBIDDEN to have the swimming suit / shorts on... Weird habits they have ...

Pros: Amazing castle property is so well preserved

Pros: The property itself is a gem: a stunning castle with an immense green area and big swimming pools. It looks like from a movie. I didn't use the Wellness Center so I can only mention how beautiful ...

Cons: My room was a bit far from the castle itself but not a big problem. Just a 5 minute walk.

Pros: The hotel is located in a beautiful 400-year old castle. It is near the Brussels Airport, but you cannot hear the planes. The setting is really quiet and relaxing. The hotel has a really nice wellness...

Cons: For starters, the glass they brought at lunch was dirty. They have already served me my drink when I asked them to change it. They replaced the glass but they did not give me a new bottle. So I lost ...

Pros: The building its self was neat. Everything else to horrible!

Cons: Yes, hidden fee's lack of communication from staff.

Pros: Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair.

Cons: The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.

Pros: Well located. Staff is super helpful

Cons: N/A

Pros: Very nice staff made you feel very welcome. The hotel is little on the old side but well kept.

Cons: All good.

Pros: Very nice staff and good service/breakfast. Cosy hotel and not too noisy.

Cons: Air conditioning would have been nice.

Pros: Very friendly, clean and comfortable

Cons: No tea, coffee & cups in room

Pros: Room was nice size and very clean. The staff was very friendly and helpful!

Pros: Nothing in particular.

Cons: My room was on the street side and therefore a bit noisy, there is no AC so the room was too hot and there was no hot water in the morning in the shower.

Pros: Really friendly and helpfull staff!

Cons: -

Pros: There was some good omelet with cheese + pepper ! Very good beds, nice comfort + quiet. nice experience !

Pros: Wasn't bad, but should probably buy new towels and sheets.

Pros: Good location, close to Exhibiton Center, Atomium and not far from City Center. Nice and personal atmosphere and welcome. Good rooms with nice and personal decoration. Excellent Breakfast (except the ...

Cons: Coffee for Breakfats not up to the standard of the rest

Pros: I did not expect this. We entered on an island of silence and relaxation.

Pros: The breakfast was good and reasonable value for money

Cons: The mattresses on the beds were far too soft to be comfortable.

Pros: Excellent beds, clean, good location.

Cons: Not very friendly staff. In advance I mailed that I can not eat gluten, but nothing alternative at breakfast buffet was provided for all the breads and cereals. The reponse was: just eat the cheese ...

Pros: All In all very good. Felt very much at home - friendly and efficient.

Pros: Friendly, helpful staff.

Cons: Wi-fi reliability

Pros: Nice individual rooms. Very comfortable bed.

Cons: Smell of kitchen in the evening.

Pros: Exceptional staff who assisted in every way possible.

Pros: Excellent family owned hotel, freindly staff (boss), all rooms are different and large. Silent very nice food and breakfast

Cons: liked all

Pros: We had a big room more like a suite for a good price. They allowed our dog with no problem. Location is outside of Brussels but we had a car and drove downtown and to my husband's business ...

Cons: Wish it was closer to downtown Brussels.