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Location, cleanliness, convenience Additional fees e.g City Taxes, Parking charges
Located at the airport Everything was clean except the room service table , it's dirty under it, legs and Wheals at fealty
Very convenient hotel. Walked downstairs to check in luggage and then went back up and rested for a while. Great staff!!! Everything was enjoyable.
Very pleasant and helpful checkin staff. Not that easy to find from airport. Suggest change signage from "Hotel" to "Marriott Hotel". Also, no elevator from mezzanine to hotel lobby, and escalator not best for bulky baggage.
Great service. Gave my daughter a birthday sendoff just prior to our flight. Very clean, lots of natural light, Bijou had decent wine list and menu. Will stay here again. Much better quality and value than Sheraton montreal airport.
Location within the terminal, size of rooms, Modern decor nicely balanced, Dining room was agreable and the menu was interesting giving the entire family the opportunity to enjnoy a fine meal Privacy of the bathroom, airplane and truck noise coujld have been more discreetDuring the construction of the airport roads it wojuld have been nise to have appropriate temporary signs
We liked everything about this hotel but it's proximity to the airport and the staff are superb. No fre wifi in the rooms and $15 a day is a rip off. (it's free in the lobby however)
Best think was the closeness after getting off a transatlantic flight Nothing it was great. Wish I had longer in the hotel to enjoy it fully
the beds were comfortable; the bathroom was clean and pleasant; the availability of the extra bed was appreciated. the description of "american breakfast" was aggravating, as that was not available, but the resolution of the problem was good. the size of the pool was also a problem, as it was described as good for a small child who couldn't swim, but it certainly wasn't that! there was no shallow end at all for a non-swimmer to enjoy...
hotel is near the airport, few minutes by shuttle; free shuttle to/from the airport every 30 min. everything is like described on the website. I stayed there just one short night, didn't see anything wrong.
location Menu at the cafe/restaurant... lacking in range of food offered. Ordered Nachos and it was big but not very good....
i liked the place it's very clean,also the staff. i can say that i almost didn't sleep because our room was on the side where is the train track and the train was passing every hour.
Close to airport. Hot extensive breakfast never ran out of foods even on busy weekends Firm/Hard bed. No outside space to get sun or relax.
Breakfast and check in was excellent VERY DIFFICULT to get to by rental auto. Ridiculous $12. charge every time you park your car.
Not too far from downtown Montreal Road approaching the hotel is confusing. Best Western hotel in front which offers lower rates.
close to airport but not much else around there
Beds Crowded people in small breakfast room ,diffrent chairs and table sizes , some seats and tables are not suitable for brakfast service
Close to airport, good gym
check-in time was suppose to be at 1500 and i arrived at 1600 and had wait 45 minutes to get the room.
airport convenience for early morning flights, ie: leaving at 4:30 for ealry morning flight, have some breakfast provided. I paid for it, but since I had an early monring flight, the breakfast time started at 7:00. At check-in, I asked if I could have it now (ie: a croissant at least in a napkin), but was told this was not possible. Surely, there are some around!
Plastic covers on the mattresses---very clammy---not a place to stay at again.
The free breakfast wasn't bad and the shuttle to the airport was very good. The room didn't smell very nice and the drapes are too thin so we had to move to a room on an upper floor for privacy.
Location! Old & dirty!
Staff very helpful. Outside was a bit rundown.
I thought that the business centre, computer and printer was a great idea as was the gymnasium. Nothing except that a dvd player could be provided in the bedrooms for guests wishing to use this facility.
Convenience to airport and helpfulness of staff
Excellent shuttle bus. They took me to the Airport and to the company without a problem.
This was a nice mid-range facility with very friendly, helpful staff. They had excellent shuttle service available 24/7 to the airport. I would definitely stay there again.
Nice, clean hotel with excellent staffs who are very welcoming and helpful. Big, clean rooms with very clean bathrooms. Its a little far from downtown, but plenty of transportation available. They do an airport shuttle which is very helpful for the stopovers. Overall I liked it and would definitely recommend to anyone travelling to Montreal.
It was convenient for the purpose of my visit, to enjoy a reunion with members of a sports team going back some 30 years No. The immediate area provided all services and shopping consistent with a suburb.
Easy Parking Old smelly furniture, slow response from staff
Incredibly close to the Bell Center. Easy access in and out of the city. Roof top gardens and pool. Beds were very comfortable and clean. Staff was also friendly and helpful. Small bathroom and lack of inexpensive television options.
Rooftop pool, buffet breakfast When I booked with Kayak the price was $195/night but I ended up paying $239/night + taxes.
Walk to All Monreal has to offer, Old City/St. Catherine St./Chinatown take Elevater to the Lobby, Fantastic Rooftop with Heated Pool & Spa complete the experience Beds were very Comfortable Metro next door Parking under hotel Had to walk stairway to get to my room
Unique experience superior location kind and helpful staff. Asked for a room with great view in quiet location and this was delivered. We arrived early and our bags were cared for and again the next day after checkout. It was an experience to swim and hottub on a roof top and see ducks swimming in a pond with large spruce trees outside while eating great breakfast buffet the next morning again on a roof top. Took someone special to Montreal for her 77th birthday and she was so impressed with our stay, the staff and the facilities that we have decided to make an annual event. That we didn't have more time
Friendly staff, clean rooms, great maid-service, comfortable bed. Nice, spacious work-out facility, free newspaper. Great location for getting onto the metro. Definitely, it would be a good place, I can imagine, to stay in, during a winter visit. Pricey buffet. Didn't eat there because of cost. 25 dollars per person. Wifi only worked well in the closet or bathroom locations, in our room. The exterior and interior of the hotel are concrete. So, at first I had a feeling of being incarcerated. However, I adjusted and realized many buildings Montreal are similarly constructed.
Our room was very clean. The bed was comfortable. Although we had heard some concerns about night time noise, the hotel was quiet during our stay. The pool was lovely as ever, and a hot tub has been added since our last stay. The water temperature was just right in both pool and hot tub. Lockers for your clothes are free. The exercise room is nice. The duck pond was fun to watch. A hotel the size of the Bonaventure could really use three hot tubs, especially since (unlike many hotels) the pool is so popular. We thought the hotel restaurants were a little expensive, although there are some reasonable dining options in the levels below Place Bonaventure. The carpeting in the hallways looks very worn, but on closer inspection, it's the pattern.
The pool and convenience to downtown are big pluses at this hotel. The staff is very friendly and helpful. The rooms are clean and well maintained. Quiet rooms. We hope to come back again.
-Facility was great -Very clean -Felt luxurious -Good service -Hotel employees were on strike and it was uncomfortable to cross picket lines, some amenities unavailable, but overall regular service seemed unaffected.
Service was not good
Convenience to Old Montreal, China Town and Catherine Street & Area. It was fine for me, my wife would have liked to have had a bath tub though to relax. Room was a bit small, but for us it was only a place to lay our head at the end of the day.
I stayed at travel lodge with a couple friends and the location was awesome. Hotel was clean and in good condition. Breakfast was delicious. Had a room with a bunk bed and the top bed was a bit small and quite firm. Otherwise really enjoyed my stay.
The room with a queen and pull-out sofa was not large enough to handle the sofa extension. No room for maneuvering.
Very good value, good location.
The proximiity to the Palais du congress,, the parking, and the economical price with breakfast. It is just what I needed for what I was doing. nothing
it was close to the city sights.
It was way too small, We bearly had room for our bags and ourselves to walk. definitely not going to be going back..
The staff were very polite and helpful The wifi connection worked well Continental breakfask was included Very few TV channels
Good location & helpful staff. The room was a bit noisy from both outside the building as well as the hallways.
Location - very close to the conference center, easy access to other amenities Staff - very helpful and friendly Breakfast - delicious with a good selection of healthy choices (Fresh fruit, yogurt, hard boiled eggs, toast etc..). My son loved the bunk bed. The bed wasn't great - it was easy to feel the springs in the mattress and there wasn't a huge amount of support. I switched rooms the last night and the second was a bit of an improvement mostly because it had a thicker mattress pad. The rooms are small so not suitable for lounging in but it met our needs.
I only like the location. The receptionists were rude and not professional at all.
Surprisingly nice quality for the price and brand of hotel Everything was great
carpets smell, rooms are dirty serious updates need to happen
Location provided easy access to subway Coffee machine in room Free wifi in room Cleanliness Cost of breakfast Dated decor
Inexpensive, easy access to everything, parking was very easy, grocery store close dated room, not the best area of town, concierge was almost never there
Staff was very accomadating and the rooms were well kept. The soap and talls were changed daily. The room I stayed in had no microwave, refrigorator, and the continental breakfast was limiting. Not big deals but notable
Its a hotel chain in Quebec and even though in the right area for my stay it hasnt been updated in years. The rooms need a face lift and the bathrooms are small --wall paper peeling off -- electrical plugs hidden by the beds, none on the bedside table, -- no small fridge, i was there for 6nights -- great flatscreen, but all furniture is old -- slept on a bed that i could feel the coils in my back, upgrade the mattress
I loved the location in terms of being right in the middle of all the action. We went for the Jazz Festival and couldn't have been any closer to all of the events. We also loved having the restaurants and stores right next door. The room was a good size and had the regular amenities such as hair dryer, iron, and lots of room to hang up clothing in the closet. I would absolutely stay here again. What I didn't like was that the pool was closed from 12-5 everyday. Why? Bizarre?! Those are the hours we really wanted to swim. We couldn't bring any drinks into the pool area and they wouldn't allow you to leave with the towel! So we dripped all the way back to the room. Were also HATED the bed. Very hard and uncomfortable and only two very tiny flat pillows for a king size bed. Definitely needs updating.
The pool and close to everything we needed Hotel staff was on strike and in very poor shape because of it. Rooms didn't get cleaning service once. Counter staff that checked us in and out had very poor customer service skills. Crossing the picket line resulted in airhorns being blown in our faces and yelling. Having to push through the crowds - and loud music. Lots of homesless people and crackheads in the area.
Lots of amenities near by Rooms never cleaned due to strike and the beds were small
This was my first time staying at the Gouvernour Hotel. The staff was very friendly throughout our stay and always greeted us with a smile. The breakfast buffet was actually really good. The hotel is in an excellent location, close to the bars if you want to go out at night, and close to multiple restaurants. I was not happy with the air conditioning in the room. The thermostat did not appear to regulate the temperature well enough. It would go from way too hot, to way too cold. I also did not realize that the only rooms that get a safe are the "business" rooms, and not every room. I did not want to leave my passport lying around, along with other valuables, so I ended up carrying them with me wherever I went in my messenger bag. I would have preferred keeping it locked in a safe. I'm used to there being a safe in a hotel room. Other than that, everything else was pretty good at this hotel. I wish the parking fee was not so expensive, too, but at least you can come and go as many times as you want. ($21 a day for parking).
The location and staff were friendly The restaurant was bad. They put out a breakfast buffet that looks free and if you don't have a coupon they charge you after you get food about twenty bucks for sub par stuff. It is an obvious scam and when I complained they just shrugged their shoulders. Not cool.
I've been coming here for years and the hotel is starting to show it's age. Rooms need to be modernized. Parking lot is difficult to park in as spaces are really tight. Some front desk staff including the manager are not very accommodating. No wake up call given when asked. Pool was unavailable as group took it over. Restaurant staff was nice.
Just like in the movie, I end up at the Gouverneur Hotel over and over and over. It's always my hotel of choice when in Montreal! Nothing!
Awesome location in the downtown area. We ate at 5 restaurants on our block (or across the street) alone and all were delicious. Very easy access to metro and bus stops and a short walk to the museum and Mont Royal Park. Staff was friendly and even provided us with a late checkout free of charge. 1 broken elevator made getting in and out pretty slow. The pool was under renovation so we didn't get the great rooftop view ... although you can get just about the same view from the 27th floor gym window.
Very nice beds. Good size rooms. Perfect location. Quiet. Shower was good, not great.
Great location, wonderful beds, useful kitchenette. Wish we'd had time to try the gym and pool. Only thing to improve is putting real cream (e.g Mini Moos) in coffee kit.
Location Site displays pictures of pool, but its being repaired! The real problem is it looks like its been out all year and it appears they do not plan on repairing it anytime soon, yet the misleading pictures are still on the web site. Hotel is old, which normally could be a plus, but stupid/cheap updates have removed the charm and character without adding anything.
Location Big beds Staff That the price not include brekfast that charge parking The elevators !!! some times I wait 15 minutes for one
Close to museums, McGill University, the metro and other attractions. Very comfortable hotel, quiet with spacious clean rooms. We particularly liked the restaurant, able to provide a late breakfast to us coming from the West coast and sleeping in. This stay was pleasant and enjoyable, thanks! We came away from this stay with positive feelings, if I have to stretch for what I did not like it would be limited to their replacing our towels after one use despite asking us to hang up our towels so they could cut back on laundry. Wish all my complaints where so small!
The staff were friendly and professional, the room was very spacious and well maintained, and its location was just minutes away from stations! Overall, we really enjoyed the stay and if we have another opportunity, we will stay here again! One of the two TVs in our room didn't work, but it wasn't a big deal.
Great location (Metro Peer Station is right around the corner), great price, great room. Loved the small kitchenette. Friendly staff.
Well located, modern and clean with great staff
Spacious room, clean, with kitchenette, which was a welcome surprise. We didn't have time to take advantage of the pool, but there next time we stay we will make time for it. Walking distance to everything. A little far to the old port, but we still walked it and it was fine. Staff were wonderful. When we're in Montreal again we will stay here. Parking was a little expensive, and the construction on Sherbrooke made getting in and out difficult, (though obviously not the fault of Cantlie. Other than that I can't think of anything that was a negative.
Hotel is located conveniently to downtown Montreal including restaurants, shopping and the Metro. Staff was very friendly and attentive. We had an issue in our bathroom that was promptly fixed. Bar and wait-staff very nice. Buffet breakfast was disappointing. Hotel seemed unprepared for the larger crowd trying to have breakfast. Ran out of food and were not ready to replenish for new people coming in. Eggs and bacon put out were considerably under-cooked.
Everything was very nicely decorated and always clean. A swimming pool would be great!
Excellent service, staff and very nice and quiet rooms Nothing
I always stay there. It is the best around!
There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working. There should be a system to contact everyone to reassure them that everything is alright during a blackout.
Breakfast is excellent. Location is convient to all. And staff are friendly and helpful. We will stay at this hotel again next time in town. Exercise room s/b more spacious.
the room was very spacious and the bath products were first class - great staff - good food taxes on top of taxes - design was top quality and leading edge when it was new and is showing some wear and tear now
I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.
The room was very spacious and clean. The bed was very comfortable and the bathro was great with a light up mirror and great rain like shower head. They had great l'occitane soaps and shampoos and things in the shower. The restaurant was good too. Get the lobster, it was delicious! The gym was small and we had some problems with the equipment. The room cards kept not working and we would have to get them fixed in the lobby.
We liked everything. Great customer service. Nothung
Excellent small rooms
Location close to Rue St Catherin's and Crescent where all the bars and clubs are almost found in Montreal. Mont Royal is very close too. You can see what other people are doing in their adjacent buildings, not a big deal to me but to some it might be.
It was a pleasant and comfortable hotel and the staff were friendly and helpful
The hotel looked much nicer online . The room was clean and the location is just alright. The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.
Bed was so comfortable. Breakfast was delicious. That I couldn't stay longer!
Located within the heart of Montreal with easy access to metro stations
Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out. Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?
Comfort and closely located to the business Fair.
This was a great place to stay. In my opinion, the Sheraton has the best beds. The room was very nice, the staff was friendly, and the location was excellent. I will try to book at this hotel the next time that I visit Montreal. no.
The atmosphere in the reception and foyer area and friendliness of staff in dining room
The staff was very friendly. More so than most other places we have stayed. NA
its location in down city its service and the message but busy
We had a great stay. What was particularly appreciated was that we arrived well before check-in time (8 hrs early) and were rewarded with the exact room we booked with no extra charge. Lovely facilities too.
Clean and friendly staff. Close to the airport with a free shuttle and parking. Nothing special, but couldn't ask for much more considering the price and proximity to the airport. The rooms are similar to an apartment, hence the name Hotel Apartments. But, we didn't know what to expect. Definitely not a chain hotel. Also, could potentially be noisy due to aircraft taking off, but we didn't notice.
It is close to the airport. It is basically a 1 bedroom apartment with a full kitchen, living room. It was clean, and everything worked. The air conditioning unit in the window was not attached completely and rattle a little bit.
Proximity to YUL, size of condo with 2/1 (1 King and 2 queen beds), comfortable beds, free overnight parking, free airport shuttle, friendly manager, full kitchen, and clean interior of unit were all ideal for our budget. A great value and we would stay again. There was a hairdryer and the AC was loud but kept the rooms cool and covered the noise from upstairs footsteps). Can hear movement from upper floor, railing on balconies is rusted and loose (I wouldn't let kids on the balcony), there is no elevator, and the kitchen was needing more stocking (4 glasses and no dish soap for washing dishes). If we stayed longer I'm sure the helpful manager would have gotten us what we needed: She was friendly and offered free rides to/from the airport and extra towels if we required them.
The hotel was very close to the airport, yet quiet enough to sleep well. The shuttle was very convenient. The breakfast was very good with a variety of foods. The furniture was new and rooms were very clean. The carpets need to be replaced. The air fresheners added a peculiar smell.
Convenient to Montreal airport. Provides appartment style accommodation eg bedroom, living area, kitchen, bathroom. Good for an overnight stay or for longer stays if wishing to self cater. Plentiful breakfast included in room rate. Very helpful staff. Good for families wanting budget accommodation. Quiet location. Need to be able to manage own lugggage. No lifts -may need to carry luggage up several flights of stairs although staff willing to assist.
Nothing Bad location. Kitchen but without anything to wash the dishes. Empty kitchen. I give it less than a 1 star. Too expensive for what it is. Ugly.
I was incredibly impressed by the kindness and attentiveness of the staff at Hotel Dorval. The warmth and sincerity shown made me feel as though I were a "regular" staying in a small town establishment rather than a new guest at a hotel in metropolitan Montreal. Thank you for everything! I would appreciate clearly defined, enforced "No Smoking" guidelines. Perhaps instead of just encouraging guests to refrain from smoking, certain floors could be designated as Smoking and Non-Smoking. I have a number of allergies and have a great deal of difficulty sleeping in or near a room where someone is smoking or has smoked.
The manager is very friendly and helpful. Probably she is doing her best to run the place. I have got a room with new carpet but broken windows, it did not close. Moved in other room with a lot cobwebs in corners and cold water in the kitchen not working. The noise made by planes landing or taking off from the airport half a mile away. Children running on hallways unsupervised at 11 pm. Bad neighborhood: drunk and intoxicated people.
You can stay up to a few people i have 5 in my room. I came there, the apt hotel was clean but there was no heat and the wind blown into the room, very cold.
Basic but the rooms were clean, with clean bedsheets & towels for everyone, comfortable beds too.On the whole nice experience, would surely recommend. Breakfast ok, but no variety
Quiet environment and friendly hotel staff. Short walking distance to shopping center. None
Price was ok for the size of the apartment and friendly staff. We were given a non-smoker room that reeked of cigarette smell. The apartment is fairly old and it definitely looks and smells like it.
Centrally located (for McGill visit and proximity to Old Montreal nightlife). Clean, comfortable. Overall great value. Would DEFINITELY recommend.
The location was perfect for us; mere blocks away from Place De Arts (Jazz Festival) and also only a short walk to Old Montreal. The hotel was immaculate, the staff were wonderful, the room was huge and the beds were extremely comfortable. A Keurig coffeemaker was a welcome touch. We will definitely stay there again! That our stay was so short!
Nice room, great bed and convenient downtown location.
Loved the location! Super clean and comfortable. Friendly staff Walls aren't as sound proof as I would have liked.
PROs: Great location. Comfortable beds (if you like a firm mattress). Lots of public parking nearby (ie.lot behind hotel) for $10-$17 / day so did not use the valet parking on site. Clean room. Nice, new modern decor. Used the free wi-fi in room without any issues with speed or reliability. Some previous reviews have complained about the paint smell and/or down feather smell. I noticed a slight "new paint smell" in the halls but nothing noticable in room and certainly not offensive. CONs: Digital thermostat on wall by bed... so brightly lit it's impossible to sleep! Had to cover it up with layers of sticky-notes which I (fortunatley) happened to have. Poor bathroom lighting... good luck ladies, trying to apply your make-up! I had to attempt to use my compact mirror at the window. Pool and Fitness Room... both tiny. New machines in gym, though not many nor much selection.
It's close to everything, and the staff is very friendly and helpful. A few buildings near the hotel are currently under construction and make some some noise.
The hotel is quite small and has limited rooms making it feel a little more exclusive for some reason.Rooms are completely new and spacious. The bathrooms are clean and the hotel provides enough towels for 4 people in a room for 2!The hotel also seems to provide towels for the pool (I am not sure of that, however, I saw some guests bring back yellow towels to the reception). Also, their restaurant L'Aromate was a beautiful and delicious place to enjoy a meal or two :) The only thing is that I found the pool a little small, but a beautiful outdoor area for resting and reading.
Awesome place. Nice outdoor pool (like a hot tub in winter). Very clean and modern setup. Close to shopping.
Small and quiet. Boutique feel. Very good service. Hotel restaurant was better than I expected, given the yelp reviews. The room was very clean, had classical music playing. Wifi was fast and responsive. Exchange rates made this place very affordable. Construction on the building next door - more of a pain to walk around did not cause extra noise. Service may have been *too* over the top. They'd call every day to make sure I didn't want housekeeping, even though the tag was on the door. Had to redo wifi every 24 hours.
Nothing specific stands out, hotel is well appointed and rooms were lovely, TV connection could be faster; nothing stands out about the hotel - I think for a hotel that aspires to the luxury class - I think more could be done to stand out. Food in the restaurant was decent and the staff amicable, but slow
The breakfast and view
Please write at least 15 words
The staff were very helpful and friendly weather recommending a bottle of wine, places to eat, or just general directions. The location is fantastic bordering the Old Port and Downtown sections, and is very easy to find from the highway.
Bathroom View Location Staff Food Pool hard to swim laps in with kids in there
Location Staff Ambience
swimming pool and sauna. bathroom house-keeping was poor. Bed could have been more comfortable for a luxury hotel. Water in the room should have been free.
We thoroughly enjoyed our brief stay. The proximity to the old city attractions allowed us to park the car and walk/cab where we wanted to go. Concierge provided guidance to attractions and set us up for a romantic anniversary dinner at a top nearby restaurant. The service was outstanding and a great value. Merci pour ce merveilleux séjour!
helpful staff at the entryway....friendly and gave suggestions for restaurants, bars, etc. one lady @ check in was quite unfriendly
went to a wedding concierge was very helpful
the bed and the view the room was to small
Room was spacious and well appointed, with excellent bathroom. Buffet breakfast was well worth the extra paid on booking (but the on-the-day cost was high). Location was between the old town and the modern business/shopping areas - ideal.
after walking all day at the Jazz Festival it was good to come to the Sheraton and relax in the beautiful soft bed.
I've stayed at many Sheraton hotels in the past, and have always left completely satisfied with what I expected from the hotel chain; top notch service. During this stay, sadly I did not receive that same service. I originally booked a room with 2 Queen size beds for 2 nights as advertised on Kayak and reconfirmed with hotel staff when I called in to update my credit information. Upon arrival, I was told that my room was not what was guaranteed and that according to their computers I booked a room with 1 King size bed. My friend and I again mentioned that it was confirmed over the phone by one of their front desk reps, no extra steps to try and find accommodations other then to take a room with one bed and a pullout couch. The manager on duty made no attempts to even check sister locations for an available room with 2 beds. She even went as far as to imply that i blame myself for not booking earlier as that weekend was Osheaga weekend in Montreal. I BOOKED A MONTH IN ADVANCE!!! We ended up having to take the room with the pull out couch and were given free parking passes for our troubles. We asked for extra pillows and blankets to be sent to the room as well. Instead we were told that there were no more extra pillows and blankets available as they were at full capacity but they would see what they could do... We were brought a measly throw to use. The next morning with people checking out, we approached the front desk and asked if it was possible to have our original booking. The front desk rep told us that they were able to accommodate us after all, all we had to do was make sure all of our belongings were packed and ready to be moved to the new room and when we get back we just had to pick up our new key card at front reception. After repacking, and heading out for the day; we came back to NO SUCH CHANGES. No we could not move, no other accommodations blah blah blah. Went back to our room expecting it to be at least cleaned... THEY HADN'T EVEN BOTHERED TO CLEAN OUR ROOM. I am never staying at this particular location again.
The room was so hot we checked out early and went somewhere else. We asked to be moved but they said no they would fix the air. Never fixed it. Spent all night sweating. Never going back ever!!! The staff was over worked and seemed t not want to be bothered with guest comaints .
The access in and out of the hotel was difficult.
My receipt was not available when I left the airport. It will have to be mailed to me and this is not acceptable since I have to have the receipt to file my expense invoice.
The washroom needs maintenance. The shower drainage need to open. The water comes to my feet when I took a shower. Also the chair doesn't flush I had to open the cover to flush it. You can contact me at firstname.lastname@example.org for any more questions. Truly Yousuf
Loved the comfortable bed. While the food at the restaurant was excellent, there wasn't an option of a Café for quick lunch and breakfast. The cost for meals was therefore very steep.
My reservation from booking.com was not at in the airport system and I had to wait 45 minutes for the hotel to contact you and get the situation resolved. I have taken notice of this. Parking is completely work in progress. Bags have to be dragged over 50 meters of completely unpaved ground to make it to the hotel.
Very clean and comfortable hotel. Conveniently located and easy to get to the airport and downtown Montreal via the shuttle and 747 bus. The staff was great and very helpful too. The restaurant had a great staff and atmosphere; however, the food left for something to be desired.
The rooms were mediocre in terms of clean and space. Needed refurbishing - carpet looked shabby. You need to link the little store to the hotel - it was inconvenient to not be able to charge items to the room
The room was comfortable and clean and the wifi was included. Nice walkable location for shopping and sightseeing. The staff was friendly and helpful when asked for assistance. The staff could have been more attentive to details. We never seemed to have an adequate number of towels, the coffee making supplies were not properly stocked, the mini bar was locked, and we were not provided with room service menus.
The location was perfect, we were literally steps away from the Bell Center, and all of the malls/stores and clubs.
clean, comfortable, quiet, and in a great location. very helpful staff. would stay there again! that we couldn't stay longer!
They don't have wireless internet in the rooms
Clean comfortable and quiet rooms. Friendly staff.
Location is excellent! 2 min walk from Bell Center and 2 min walk from St-Catherine st for great shopping! Def. worth the money! No parking available, cost us an extra 50$ for 2 days and parking is impossible to find if there's a hockey game that night. Also bed was very hard.
Not many amenities, no access to fridge/microwave/ice, rooms are basic but clean, well updated. No comfort bags/toiletry provided. No toothbrush, toothpaste and other small things guests should have in room.
location wrong application of the room rate vs the one booked on-line! Not acceptable!
Only a block and a half from the Bell Centre, the Novotel is the place for Habs fans to stay. Bilingual staff is very friendly and helpful, refurbished rooms are well done -- very comfy beds including the sofa-bed if you need it, lots of electrical outlets to charge your toys, good lighting, free wifi throughout that works well. The on-site restaurant offers a good variety at very fair prices -- including a great breakfast buffet. Not connected to the underground city
The location was excellent. The room was very small and dated. Not what I would have expected from a Novotel Hotel.The hide a bed was very uncomfortable - again not what we expected from Novotel or the price of the room.
That it was downtown montreal, walking distance from shopping and restaurants. The fact that the gym was not in use. I understand that it was closed for renovations however i wished that when looking up the hotel, the gym would not have been listed as a feature.
The staff were welcoming and helpful. Furnishings were all grey so the room lacked warmth. The room wasn't well cleaned. There were some scraps of paper on the floor and a dry wash cloth in the corner of the shower.
friendly staff ,personal service,trying to fullfill your requirement to make your stay pleasant,and very positive attitude toward guests nothing to complain
The staff were professional and pleasant. The details were attended to. I loved that I got in my room and didn't have to call down for a corkscrew. The location is convenient. It is expensive, but not ridiculous.
The place smelled good, as soon as we graced the doors. There were complimentary apples and the decor and design was new and fresh. The spa and pool were very nice and the room was spacious and very comfortable beds.
great location...good staff... very contemporary style
Service, location, comfort, bed, quiet, staff Hot water pressure was almost non existent-- in shower, bath, and sink. Staff was ready to help; however, I didn't notice this until late at night on my one night stay. Wouldn't normally be a huge deal but the luxurious bathroom is what made me choose this hotel over two other similar contenders. Additionally, HBO was the only channel that didn't work. Not sure if they advertise having HBO on the website, but it was on the channel guide and didn't have any service.
The ammenitites and location were impossible to beat.
Starbucks and restaurant downstairs are excellent. Rooms are spacious and clean. Staff are extremely attentive. Everything was perfect.
the place was very nice, clean,fresh.......
5 star hotel and a great value 5 star hotel and a great value. Only complaint was the resturant, that however was not an issue as there are many outstanding resturants within walking distance
The hotel and our room was spotless. Great facilities and location. Loved it!
the rooftop jaccuzzi is cool
The location and room was absolutely wonderful. Loved everything about my stay
Great support staff, everyone was courteous, friendly, and helpful. and I do mean everyone at the hotel. Being located over the metro was big convenience to access subway system, Why is breakfast always so pricey? It's too easy to spend $75-$100 for a family of four...
Metro is right under the hotel. Walking distance to almost all attractions, if you're used to walking (Old Montreal, the Cathedral, Chinatown) Older hotel. Old elevator. Mall in the hotel is not very lively at all. Garaged parking is quite expensive CAN$25-34. You can park on the street for free after certain hours.
Maybe its good for extended stay or business travler no concierge service we had to wait just about 45 minutes for service
The view from the 21st floor The wifi wasn't working and no obe would help
Dirty bed linens
Staff was friendly and helpful. Free WiFi and Hotel was underneath the metro which made things easy if you know where your going. Bathroom was small and the main restaurant in the lobby was a bit pricey.
i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.
Burger sliders at the bar was dry and rancid
Clean rooms and great location for Montréal. No hottub, also the staff didn't serve our request for double beds even though we booked two double beds. They came up with a story how they are sorry and that it's not available even though we booked it. No refund or anything was given either. Be careful what you pay - we paid extra for double beds and didn't get them.
Housekeeping staff and concierge were nice and helpful. Food was blah and exorbitantly priced. Salads for two: over $50; breakfast buffet for two: over $50. What a complete waste of money! Save yourself time and money and grab a quick bite in the cafe a few shops down the hall or better yet at an outdoor cafe. The front desk staff were rude. when I checked in, I was told I had booked a king (needed a double), and that I was lucky they weren't sold out, so he was able to give me a room with a double (after sufficient attitude was delivered my way). I later found my confirmation email that clearly stated "deluxe double room". If I can find an alternate, clean hotel, I won't stay here again.
Nice hotel at central location, nice gym, comfy bed and room. Noisy A/C - asked to fix, but guy claimed that's the normal noise level for their equipment, weird. And in one day, there were no hot water in shower for long time, had to take an almost cold one - water did come in about hour later.
This hotel is right in downtown with most of the attractions at walking distance. The buildinfg us old and the rooms are big with high ceiling. Quite impressive.loved iur time here Would have been nice ti aerve hot breakfast and have more vegan options
I like the huge suites, and friendly staff. Close to all attractions and metro.
Good location. Easy walk to both old town and Mont Royal Park. Room was very big and comfortable. TV reception was grainy at times.
Large rooms for a city hotel. Clean, updated rooms.
The location is excellent, close to main amenities in downtown Montreal. The room was very clean and the bathroom seemed to have been recently renovated. I would definitely return to Delta Montreal. This a short term stay hotel, the room was not equipped with a mini-fridge (although it offers complementary water bottles every morning).
Clean with decent amenities in a good location near the metro. Carpet was worn, balcony doors didn't open.
room need update and parking problem.
We enjoyed facials and massages at the spa. The food in the restaurant was good and breakfast buffet was plentiful. Nothing
Rooms are efficient and well appointed. Beds are very comfortable. Food is mediocre but the staff is lovely.
montreal @ table restaurant promotions in city for week, Delta menu special was very very good and excellent value hotel taught me how important it is to pack and wear 5 layers of clothing to try to keep warm i n room. hotel reinforced how useless it is to try to communicate with staff member who does not listen to nor process info Taught me again , price may seem good, the devil is in the details. room was cold cold cold even after maintenance came to room twice and said it was remedied. Their green policy switches to AC [in November] and takes room to 64 on thermostat and I suspect it is really less than 64 [18c].they offered to change the room but I had papers all sorted & spread out in work mode and people who were to phone me had room # also, message light flashed continuously front desk alerted in aft, and at nite the young woman just did not would not [could not?] listen or do anything positive.
The location is right downtown. It was easy to walk to meals and attractions. There is also a hotel bar and restaurant that looked nice but we wanted to see Montreal :) The staff were all very friendly and the room was modern and clean. The pictures of the hotel are very accurate. It was nice and very reasonable to stay there!
Clean happy staff and affordable
The concierge was amazing. He gave great advice and made our restaurant reservations. Definitely will use the service of a concierge in my future travels. Loved the room style and décor, very modern. The room we had was pretty big and had a cute balcony, though I wish there were a couple of chairs out there to be able sit. The breakfast is not worth it for the price they charge. Go outside the hotel to St. Catherine's. We found a great place where we got to sit outside and enjoy the atmosphere of the city. Also getting a drink at the bar is way too costly for the amount of liquor you receive. The housekeeping staff I would say is kind of slow at cleaning. We left the hotel room at 9am and returned at 4:30pm. Our room was still not cleaned. I ended up just asking for fresh towels. We were relaxing and getting ready for the evening when we received a note underneath our door saying that if we were leaving by 6pm they would still clean our room. At least they did leave a note.
The location was absolutely amazing. The staff was great and the rooms were nice and at a decent price. Great bang for your buck Nothing
We like the location,and amenities. Everything was great. Staff was wonderful Coffe at the restraunt was over priced and burnt. Not good....