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Value for money
Distance to city center
Distance to airport
|"Relaxed, comfortable, friendly, great breakfast."||(in 220 reviews)|
|"Location, friendly staff, excellent breakfast."||(in 228 reviews)|
|"Staff very friendly and helpful."||(in 35 reviews)|
|"Old and dirty carpets everywhere."||(in 21 reviews)|
|"The room as very small."||(in 95 reviews)|
|"Food and position of the hotel"||(in 45 reviews)|
Time of year
Show reviews that mention
|bar food||in 224 reviews|
|bit tired||in 88 reviews|
|breakfast was good||in 491 reviews|
|carpets in corridors||in 41 reviews|
|comfy bed||in 136 reviews|
|douglas||in 27 reviews|
|friendly and helpful||in 48 reviews|
|good value||in 64 reviews|
|great choice||in 39 reviews|
|great location||in 316 reviews|
|hotel was good||in 249 reviews|
|piano bar||in 210 reviews|
|room was small||in 473 reviews|
|staff friendly||in 572 reviews|
|view room||in 150 reviews|
Breakfast was good
The room was clean, warm the staff were friendly and helpful the breakfast was very good be going back next year
The warm friendly welcome from Margo the receptionist. Her customer service approach and helpful smiley demeanour is an absolute credit to this hotel and makes you want to return time and time again.
Unfortunately, our flight was delayed and we arrived late. We could not get anything to eat in the bar, not even a light snack.
Food lovely. Conservatory bar very nice. Staff friendly. Rooms clean and nice.
The beds were quite hard No soap or toilet paper in the bathroom
Some members of the staff went out of their way to be helpful, others seemed to regard guests as a neccessary inconveniance they were required to put up with.
My room, I have been in larger broom closets, some with better views. The old facility is more than a bit down at the heels and in need of significant repair and care.
Located overlooking Douglas Bay, The Empress Hotel commands the best views on Central Promenade in Douglas and offers 104 bedrooms. Along with a great restaurant, and Piano Bar with a live pianist upto 4 nights a week and SKY TV in the Lounge too, there's nowhere better to stay while you visit the Island.
Official Hotel Information
based on 1,027 reviews
Value for money
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Reviews about The Empress Hotel
Most Popular Landmarks
- Douglas Beach 237 yd
- Gaiety Theatre 0.3 mi
- Manx Museum 0.6 mi
- Tynwald 0.6 mi
- Tower of Refuge 0.7 mi
- Braddan Bridge 1.2 mi