Would you like to save as your currency permanently or for this visit only?
The overall look of the hotel, lounge & rooms was very nice. The beds were comfortable. The rooms are quiet. The staff was friendly. Breakfast was tasty. I didn't like that we had to wait for more food to be cooked and tables to be wiped off before we sit and eat.
Our family of 5 fit easily into our hotel room. The beds were comfortable, and there was no fighting from my kids (because everyone got a bed). My kids loved the pool. Although it was quite small, it was big enough for them to play around and have fun. The bathroom was super clean. The shower even looked brand new or unused. The subway tile was sparkling white with no water marks or mildew. The breakfast bar was quite crowded, and I had to wait 20-30 minutes to make a waffle for my kids (there were only 2 waffle makers, and a long line of guests all wanting waffles). The staff did seem quite busy at replenishing the food as it was getting devoured as soon as they brought it out. It just didn't seem like they were set-up to accomidate that many guests on a busy Saturday morning. My only suggestions would be to add a few waffle makers, and more food on busy mornings.
Keith at Getaroom was very helpful in getting me and my fiancé to a different hotel when Kayak completely and utterly messed up. The Ramada Draper had never heard of me, was fully booked, and never received my payment. The staff were rude and standoffish, and told me it was my fault. I called kayak and was passed on to Getaroom, which after around half an hour of inane marimba music on repeat, were able to put me in touch with one of their managers. While I was waiting in the lobby, another person came in who had also booked a room at the Ramada Draper with Kayak, and was also told their reservation, and their money, was no where to be found. The manager at Getaroom very kindly put me in a nearby hotel of a different franchise at no extra cost, which was absolutely fine, but the management of the entire situation was diabolical, and clearly far more than a single freak accident.
Room was clean, beds comfortable, wifi worked well. All in all, a decent hotel for the price. The only issue I had was the desk chair was stuck on the lowest height which made it hard to work at the desk. The staff told me all of the chairs had this problem.
Nothing, other than the hotel they transferred us too. No hot water available, dirty room, window that did not lock. There is a door where anyone could come in as they pleased! Unsecure place felt unsafe!!!
First is hard to find ( I did reservations on line) then finally I got there, they were having problems with their key system. So someone had to open the door for me then I wanted to go out with no keys yet so I had to get someone again to open the door for me. I'm at the room then I want to turn the heater on but didn't work so they came to check it out , basically they just come to the room to tell me what I already knew. I ask for an other room and their answer was the were booked out and the couldn't do anything else for me, it was a cold night. Also I notice that the sprinkler system was leaking water in to the room
Friendly staff, Washer and Dryer access. breakfast was available although the bread was dry and the milk wasn't cold there were items in the mini fridge from previous occupants, shower head was crusty, and the whole place was muggy and stuffy for October...
The price was good. The room was dirty dried food on table... hair in the bathroom. Door didn't open properly.
Upon arrival, we had to clean our own room... housekeeping never did.
Loved the price for my stay.
Friendly front desk service willing to accommodate and help none
Location, comfort, staff, ability to adjust temperature in room and open the window, water pressure in shower, value. The shower curtain was too short so every morning I'd have a lot of water on the bathroom floor after my shower that I had to mop up. Seems like it could lead to maintenance issues, in addition to being a pain for guests. Otherwise excellent place to stay.
Super close to where we were going
location front desk service poor
The breakfast was the best part AC didn't work I killed about 15 spiders in the one night I stayed. The toilet leaked and the shower shot water all over the place which made the bathroom worse than it already way from the toilet.
Much nicer room than I expected to be honest. Staff was friendly, hot water, clean bed, comfortable, no major complaints. The bathroom could use an update, but it was by no means bad. Just a bit dated. Location was solid but you will need a car unless you want a very long walk to food/shopping
we liked the location of the hotel and once we got a room things began to improve. when we checked in they assigned us a room that was occupied. our keys failed to work and it was not a good experience.
The rooms were spacious, clean, well designed and comfortable. Loved everything about the rooms. I would stay in the facility over and over again because of the rooms & facilities. The check-in process took me a half hour even though I had already booked online. The staff was disorganized and poorly trained with the check in procedure. They were dressed like they were part of the cleaning crew. Granted I checked in after 10pm. The breakfast is chaotic. The space where food is served is very small. Dishes were at the wrong end of the service area and so people were going every which way. Food was good. Flow is poorly planned.
Good location, friendly staff. Limited parking in front
It's was very clean and the staff was very nice. I was very please with the stay. There was no hairdryer in the room.
nice, quiet, well maintained, good locaton n/a
Nice hotel for the price. Nice location for getting to several ski resorts.
The clerks registering guests were extremely personable and friendly. Made me feel right at home and went out of their way to see to my needs.
The simplicity and cleanliness of the Hotel. It was close to all ammenities and the city.
The breakfast was amazing! Best hotel breakfast I have ever had. The pool didn't seem very clean and wasn't very warm.
Price. 24 hour coffee, tea. free wifi. explanation of room cleaning service (it's about time). No resort fee (verses Las Vegas...). Quiet location. Breakfast. Breakfast options great overall. Egg sandwich offered on Sunday but not on Monday. Egg tray available both days.
Very clean room. Quiet location about a half mile from highway. Very comfortable bed. Lots of dining and shipping nearby. I definitely enjoyed my stay and will stay again.
This guest did not leave comments about this hotel.
The staff was incredible. Everything was great.
Great staff and great rooms No
Food, friendliness, accomodations No
This guest did not leave comments about this hotel.
The breakfast.and very clean.super helpful friendly staff
A bit dated, but very comfortable. Clean and nicely equipped. No signage on building made it difficult to locate. Apparently new signs have been ordered and will be up soon.
Even though they were under construction the rooms were gorgeous the beds comfortable in the staff very polite That the building was under construction
The staff in the evening were wonderfully helpful and accommodating. They think of anything skiers need and have it there. Even if you don't ski, this is a great place to stay. And, they're cookies are awesome! We didn't want to rent a car or drive to the mountains. They have a shuttle that will take you anywhere in a 5 mile range and the morning driver is awesome. We were skiing Big and Little Cottonwoods, so the 960 and 962 buses stop at Sandy Civic Center which is about 3 miles away. Each day we took the shuttle to and from the Bus depot, the ride is @ 45 minutes to the resorts. If you want to head into SLC, you can take the hi-speed train from the same station. There are plenty of restaurants and shopping around the area. We walked to many places. It's safe, clean, well located, and we thoroughly enjoyed our stay.
Cosmetics of the building were nice. The operations. No daily room service. The front desk staff member asked questions that did not make a good impression. It felt as if I was being interrogated. Copy of ID's for whoever is staying isn't good business. It makes the consumer feel untrustworthy and gives off the impression as that as well. The staff needs a better leader or a better business plan.
The staff was nice, the room was very clean, the coffee was good, we appreciated the experience. They even provided a roll away bed for the 7 yr. old child in our family group: Senior mother, adult daughter and son, and daughter's 7 yr.old daughter. Nothing.
20-25 minute drive to Snowbird ski resort. Very convenient to tons of shopping and restaurants too. Breakfast included boiled egg and bacon along with usual continental breakfast items. Very affordable.
The location is close to the Events Complex where we attended a show as vendors. The room was clean. The staff was friendly. The breakfast room was always too crowded for comfort. The room door would not latch on it's own. Letting the door shut on it's own wasn't enough. A good push or tug was needed to lock the door. From the Interstate a U-turn is required to get to the hotel. It's not easy when pulling a trailer or driving a larger vehicle.
The rooms were very clean. The staff was friendly and the breakfast was really yummy. My kids loved the pool. Free WiFi is always good. The beds were horrible!! The mattresses are so old, they're sagging in the middle.
Nice place to stay, for taking a chance on a last minute booking. Appreciated having the indoor pool, with children and cousins on a cold day - it was a hit!
90% of normal expectation for a hotel met. Coffee machine didn't get clean 3 out of 9 nights.
Amenities were all inclusive. The decorating in rooms was nice and granite counters gave cleaner feel. A handle bar was missing from shower and part of shower head that lies flush to the wall was disconnected.
No air conditioning - only the fan was working. It was doable so I didn't complain until I checked out. They were very appologetic and seemed anxious to get it fixed.
The pool was great and the outdoor fire pit was nice
The hotel staff were friendly and helpful. The hotel was not ready. It's in the middle of a renovation and you can tell they are trying to hold on to the 3 star rating; which it is not right now. I rarely provide reviews but i can tell you they are trying to be a nicer hotel but they just aren't there. For example, one of the party forgot a toothbrush and almost all other hotels i stay in offer a complimentary one. This hotel told us it's $3 at the little store in the lobby. Ridiculous. IMO they are simply riding their name 'Coutyard by Marriott' and just aren't cutting the mustard.
This hotel was beautiful, the staff was super friendly and the location was awsome. I will definitely be staying there again.
VERY NICE DESIGN BUT LACKS COZY FIRPLACES FOR WINTER COMFORT. THE RESTAURANT ARE NOT OPEN FROM ALL DAY AND ONE COULD ENJOY THEMSELVES IF THERE BARS HAD BETTER HOURS TO SERVE THE GUEST. VIEW IS OUTSTANDING, WITH GREAT SKI IN SKI OUT LOCATION.
Service was great and there is so much to do right out the front door.
The hotel is nice it is very interesting and the location and skiing is some of the best in the world. The rooms are nice but very plain food choices are limited but good you don t come here to eat you come to ski. My only complaint is the prices are outrageous you have no choice if you want to stay in the canyon so you pay a premium for everything. I go every other year and love the place and just grin and bare it.
My wife and I stayed @ the cliff last week. We were very happy w/ our room. It was clean and had everything we needed. The room had a coffee maker and small fridge and humidifier which we needed everynight. I suggest that if you stay @ the cliff that you hit a grocery store before you get up to the pass. There is a small store @ the cliff that is big $$$$. The hotel is very tricky to get around. It seems like all the amenties share a different floor. You go from one floor to another and each side of the bldg. The food is just ok. The nightlife in Utah is awful. Go just for the skiing. With all the alcohol laws,it's no Breck or Whistler for sure. If it has'nt snowed in more then 5 days do not go to Snowbird. Everyting gets packed out and bumped. You'll be riding groomers w/ million other people. We found that Solitude was a much better day w/ no snow. I've been alot of places and when the snow is good, Utah is the place. With out snow, it's hard to get what Snowbird really is.
Best location and best skiing in Utah. Food is way over priced but who cares. Its all about the skiing. Will stay here again but will pack some food. Had so much snow road from salt lake was closed had the place with 20'' powder.
Snowbird arbitrarily cut key exhibition hours for our convention without apology or compensation, which meant lost sales $$$$ big time. Be very careful about making sure terms are confirmed in writing if you are thinking about having an event here.
Took a chance on hitting the snow just right...that was great. The rest was not so good. Mega $$$ for food and services. Will go back to Utah but not at the Cliff.
The Cliff is a beautiful facility in a fabulous location. Rooms are first rate, great beds, TV, etc. Had read other reviews stating problems with WiFi and food services and found those to be on the mark. WiFi was down and I get the impression that this is often the case. Restaurants were open odd hours if at all. The Mexican restaurant served decent food if you could get served. I watched a long line of folks wait 30-45 minutes to be seated when well over half of the tables in the place were empty. Staff was indifferent, bordering on surly. Many places in Utah seem to have a problem with professionalism in the hospitality biz--this was a prime example. There is a reason they sell Ramen noodles and microwave burritos in the gift shop but bring your own --outlandish prices and inexplicably odd hours plague that establishment as well. Would probably go back but would be better prepared to deal with these annoyances in an otherwise fabulous place.
We were here for a summer meeting and stayed on as long as possible for some family time. This is a beautiful resort and we enjoyed every minute. The mountain hiking is splendid, the pool is delightful and there are lots of fun things for visitors of all ages. It is a good idea to take it easy the first day or two until the adjustment to altitude is made.
Fairly clean. Front desk staff was nice. Extremely uncomfortable bed. Strange smell in room. Fridge was noisy. Highway noise was disruptive at night. Location was slightly inconvenient. Front desk had run out of extra pillows so we had to buy some.
Staff was efficient and flexible. Room had iron and board, refrigerator, microwave, and hair dryer- everything I needed. Bed was more comfortable than I expected. Linens and room were clean. Had accessible rooms, and even a lift for a disabled person to get into the hot tub. Very close to a nice mall; many stores and restaurants and highway access. Complimentary breakfast. Great value for the price. Linens were clean but very worn, as was the recliner that looked like it should have been retired long ago. Cleaning staff held conversations with each other right outside my door or knocked well before 8:00am. Breakfast is only served until 9:00am. If I was a late sleeper, both of these things would have made it hard to relax. I stayed for three nights and needed to get some work done. I could only get on the internet for about two hours in three days. They definitely need a stronger router. That would be the deal breaker for me. The room was a decent value and close to everything, but if I can't work, I can't stay there. This is sad since I will be going to that city a lot.
I didn't get to stay in the hotel cause the staff said I didn't have a reservation even though I paid for it. Never booking a hotel again through this hotel.
My room smelled funny.
Great location Refrigerator did not work well.
Value for the location and ease to reach center city Access road
The room was an upgrade so it was comfortable. The STAFF was very nice & helpful. We stayed over 1 week and was overall comfortable. The breakfast was a good size with a variety of choices. The room was mostly clean. The manager should not work here or anywhere that requires cust. serv.! I was told I was the 4th-5th person this week to say the same thing. The breakfast was the same choices everyday & I don't like sausage.. The carpets in the rooms should be shampooed more often- my son's feet were black everyday and he's too young to understand keeping socks on. I had to pay a higher rate to stay on the first floor (I have 2 babies- 3wk & 11mo with a stroller) because they don't have an elevator. Then the manager wanted to make me get an even bigger more expensive room because he wanted to count my babies as "2 persons" and didn't want us to have a king bed. The nice ladies at the desk are the only reason we didn't take our business somewhere else.
The price. Continental breakfast ended too early. Our room was basically in the lobby and everyone has to pass or door to get to the breakfast area. There was no fridge in the room.
Staff was very friendly and helpful. Breakfast was adequate - eggs, waffles, toast, etc. - not just cereal and sugar. Location was a little seedy late at night, but not as bad as many places we've stayed. Location convenient to expressway and Salt Lake City more than compensates.
It's a great place to stay. Not ski in/out but close enough. Kitchenettes in rooms are useful. Best pow in the US!
Snowbird is beautiful. The Lodge is right in the middle of it. This is more of a condo lodge. It's for skiers that are there to ski.
We really loved our stay at Snowbird. The room was perfect with a lovely view to the mountains. Loved the afternoon wine tasting, massages at the Cliff spa, sushi at Aerie. Only complaint would be that there is a lot of walking to get from the lodge to the ski area, the Cliff spa, etc. But they offer free shuttles anytime so even that is really not a problem. We can't wait to go back next year!
I have spent 4 nights at this hotel during each of the past 4 winters. As far as a pure skiing destination, you could not ask for a better location. Having walk on access to Snowbird and Alta is all a skier could really ask for. If you're lucky enough to get a dump during your stay, you'll be the only one on the mountatin as the canyon road is often subject to closure and avalanche work. The rooms are clean. Housekeeping is excellent and dependable. The pool and hot tub are a great way to apres-ski (**BYOB as long as it's not glass! (The Cliff lodge does not allow this)). Restaurant options are decent in Snowbird Village, but don't expect much nightlife or happy hour. It's all about the snow! Definitely will be back.
Room very nice. Parking was awful - no air conditioning in rooms (did not know ahead of time) - construction going on & if you had patio door open, next door can come right in. Fumes & noise from parking lot construction constant. No restaurant in building & vending machines limited. I would not stay at same facility, again. There was also a bike race our 1st day of occupancy & no place to park & mountain road was closed from 11:30 to 2:30. I was told this when I checked in a 10 p.m. the night before! I could have planned my day differently, had I known.