Grosvenor House, a Luxury Collection Hotel, Dubai, Dubai Hotels from $188

Guest reviews

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Couples
Families
Business
Solo

Overall Rating

Based on 3,589 reviews

Service

9.3 "World class service."
Wellness Area

9.1 "Excellent wellness & sports facilities."
Location

9.1 "Terrific location."
Amenities

9.0 "Excellent amenities."
Beach

8.9 "Beach is lovely."
Value for money

5.1 "Average value."
WiFi

4.9 "Internet is poor."

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Overall Rating

Based on 1,543 reviews

Service

9.6 "World class service."

9.6 "96% found the staff to be very friendly."

9.2 "92% thought the service was very professional."

7.9 "79% said the reception staff was great."

8.5 "Housekeeping was great, according to 85%."

9.7 "97% were happy with the shuttle service."
Amenities

9.1 "Excellent amenities."

9.1 "91% thought the building was wonderful."

8.6 "86% enjoyed the lobby entrance."

9.2 "92% found the grounds to be nice."

8.4 "84% thought the architecture was beautiful."
Beach

9.1 "Wonderful beach."
Location

9.1 "Terrific location."

9.2 "92% appreciated the closeness to the beach."
Wellness Area

9.0 "Excellent wellness & sports facilities."
Value for money

5.4 "Average value."
WiFi

4.7 "Internet is poor."

3.5 "65% said the wifi quality was bad."

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Overall Rating

Based on 1,040 reviews

Wellness Area

9.1 "Excellent wellness & sports facilities."
Location

9.1 "Terrific location."
Service

9.0 "World class service."

9.7 "97% found the staff to be very friendly."

7.6 "76% said the reception staff was great."

8.7 "87% thought the service was very professional."

8.0 "Housekeeping was great, according to 80%."

7.4 "Management was excellent, said 74%."
Amenities

8.8 "Amenities are good."

8.9 "89% thought the building was wonderful."

8.4 "84% enjoyed the lobby entrance."
Beach

8.8 "Beach is lovely."
Breakfast

6.4 "Breakfast is mediocre."
Value for money

4.7 "Value below average."

1.4 "86% said the breakfast was too expensive."
WiFi

4.7 "Internet is poor."

3.7 "63% said the wifi quality was bad."

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Overall Rating

Based on 107 reviews

Service

9.4 "World class service."

9.7 "97% found the staff to be very friendly."
Location

8.7 "Location is great."
Vibe

8.6 "Vibe was good."
Comfort

7.9 "High comfort."
Room

7.7 "Nice rooms."

Overall Rating

Based on 897 reviews

Wellness Area

9.0 "Excellent wellness & sports facilities."
Amenities

9.0 "Excellent amenities."

9.0 "90% thought the building was wonderful."

8.7 "87% enjoyed the lobby entrance."
Service

9.0 "World class service."

9.5 "95% found the staff to be very friendly."

9.1 "91% thought the service was very professional."

7.5 "75% said the reception staff was great."

7.9 "79% were happy with the room service."
Beach

8.7 "Beach is lovely."
Location

8.7 "Location is great."

10.0 "Near to public transport, according to 100%."
Room

6.5 "Rooms are ok."

5.6 "For only 56%, the bathroom was ok."
WiFi

4.9 "Internet is poor."

3.8 "62% said the wifi quality was bad."
Value for money

4.6 "Value below average."

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Hotel type

Luxury Hotel

Guests recommend this as a luxury hotel.

Business Hotel

Guests recommend this hotel for business travelers.

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Comfortable beds"

"Nice building"

"Professional service"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

7.3

review from

Excellent Quality Payment system for credit card was very onerous. check out took 45 mins. As they have a lot of international travellers they could do more to be supportive in such cases.

Reviewed Dec 2010 by Anonymous
7.7

review from

Best service ever

Reviewed Nov 2010 by Anonymous
7.0

review from

The staff are excellent and they always strive to make customers happy, from the minute of check in and during all the stay. I didn't like the noise of constructions during the day time. However, the hotel staff did make me happy by changing my room to the other quite section of the hotel.

Reviewed Nov 2010 by Anonymous
7.0

review from

Really comfortable room, we were upgraded to a suite. All restaraunts excellent but expensive.

Reviewed Nov 2010 by Anonymous
7.7

review from

A fabulous location in the heart of the Marina with easy access to nearby shops, resteraunts and beach. A beautiful hotel where the service is impecible. The club klounge facilities were fantastic - definately worth the upgrade to the club room

Reviewed Nov 2010 by Anonymous
8.0

review from

i liked the beautiful veiw of the palm jumirah and the comfort bed with the spacious relaxing room

Reviewed Sep 2008 by Anonymous
6.0

review from

Buda Bar Yes , the room wasn`t prepaired well before I checked in , the ac was not woking ,the wieght maschine was not working .....etc

Reviewed Sep 2008 by Anonymous
8.0

review from

They treat us very special ...Thanks for that, and when you mentioned breakfast was included?, You didnt cheated us because it was included not like the other site I booked before, they mentioned in the net that breakfast was included , when we went to the hotel? It was not included... Booking.com is the best !!! excelllent None

Reviewed Aug 2008 by Anonymous
5.6

review from

The service and kindness of hotel staff. The noise! They are building massive building right in front of hotel, construction site goes on 24/7. No piece. Makes windows dirty/dusty and impossible to sit outside and enjoy "marina" and "sea" view.

Reviewed Aug 2008 by Anonymous
8.0

review from

The staff was so nice and even got an upgrade at the hotel, The hotel provided a birthday cake,none alcoholic drink,birthday greating card and flower free of cost for celebration. The in room restroom does not has (shataf) as the public restroom.

Reviewed Aug 2008 by Anonymous

8.0

review from

i liked the beautiful veiw of the palm jumirah and the comfort bed with the spacious relaxing room

Reviewed Sep 2008 by Anonymous
8.0

review from

They treat us very special ...Thanks for that, and when you mentioned breakfast was included?, You didnt cheated us because it was included not like the other site I booked before, they mentioned in the net that breakfast was included , when we went to the hotel? It was not included... Booking.com is the best !!! excelllent None

Reviewed Aug 2008 by Anonymous
8.0

review from

The staff was so nice and even got an upgrade at the hotel, The hotel provided a birthday cake,none alcoholic drink,birthday greating card and flower free of cost for celebration. The in room restroom does not has (shataf) as the public restroom.

Reviewed Aug 2008 by Anonymous

7.3

review from

Excellent Quality Payment system for credit card was very onerous. check out took 45 mins. As they have a lot of international travellers they could do more to be supportive in such cases.

Reviewed Dec 2010 by Anonymous
7.7

review from

Best service ever

Reviewed Nov 2010 by Anonymous
7.0

review from

The staff are excellent and they always strive to make customers happy, from the minute of check in and during all the stay. I didn't like the noise of constructions during the day time. However, the hotel staff did make me happy by changing my room to the other quite section of the hotel.

Reviewed Nov 2010 by Anonymous
7.0

review from

Really comfortable room, we were upgraded to a suite. All restaraunts excellent but expensive.

Reviewed Nov 2010 by Anonymous
7.7

review from

A fabulous location in the heart of the Marina with easy access to nearby shops, resteraunts and beach. A beautiful hotel where the service is impecible. The club klounge facilities were fantastic - definately worth the upgrade to the club room

Reviewed Nov 2010 by Anonymous

6.0

review from

Buda Bar Yes , the room wasn`t prepaired well before I checked in , the ac was not woking ,the wieght maschine was not working .....etc

Reviewed Sep 2008 by Anonymous
5.6

review from

The service and kindness of hotel staff. The noise! They are building massive building right in front of hotel, construction site goes on 24/7. No piece. Makes windows dirty/dusty and impossible to sit outside and enjoy "marina" and "sea" view.

Reviewed Aug 2008 by Anonymous

Grosvenor House, a Luxury Collection Hotel, Dubai

$188+

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Recent Reviews