Overview

Carlton Palace Hotel

Al Maktoum Street, Dubai 56262, United Arab Emirates
+971 4227 0000

$56+

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Rates

Overall guest ratings

8.1/10 Excellent
Based on 2,577 reviews
See all reviews

Review highlights

  • 8.8
  • 8.4
  • 6.2
  • 4.9

Good to know

  • Great reception
  • Friendly service

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    About

    Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money.

    Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain.

    The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge.

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    Amenities

    • Wi-Fi
    • Parking
    • Fitness center
    • ATM on-site
    • Business center
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Smoking rooms available
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Facilities for Disabled Guests
    • Cable or satellite TV
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    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.1 Excellent
    Based on 2,577 reviews
    • 8.8 "Great service."
    • 8.4 "Location is great."
    • 6.2 "Breakfast is mediocre."
    • 6.1 "Average comfort."
    • 5.4 "Rooms are ok."
    • 4.9 "Vibe wasn't good."
    • 3.7 "Internet is poor."
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    Overall Rating

    8.3 Excellent
    Based on 798 reviews
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.9 "Housekeeping was great, according to 89%."
    • 8.3 "Location is great."
      9.4 "Good access to the airport, said 94%."
      8.9 "89% liked the proximity to shopping."
      7.4 "Near to public transport, according to 74%."
    • 6.5 "Average value."
    • 6.2 "Average amenities."
      6.4 "64% thought the building was acceptable."
    • 6.1 "Average comfort."
      5.6 "Beds were acceptable for 56%."
    • 5.8 "Breakfast is mediocre."
    • 5.6 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
      5.6 "Beds were acceptable for 56%."
    • 4.9 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      4.4 "Unfriendly atmosphere, according to 56%."
    • 4.0 "Internet is poor."
      4.5 "55% thought it was overpriced."
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    Overall Rating

    7.9 Good
    Based on 463 reviews
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.1 "Housekeeping was great, according to 91%."
      9.2 "92% thought the service was very professional."
    • 8.4 "Location is great."
    • 7.1 "Good pool."
    • 6.6 "Average amenities."
      6.8 "68% thought the building was acceptable."
    • 6.3 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 6.0 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
      6.7 "Only 67% said rooms were clean enough."
    • 5.8 "Breakfast is mediocre."
    • 4.8 "Vibe wasn't good."
      4.8 "Unfriendly atmosphere, according to 52%."
    • 3.6 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
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    Overall Rating

    8.4 Excellent
    Based on 154 reviews
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 7.6 "Good cleanliness."
    • 7.0 "High value."
    • 6.0 "Rooms are ok."
    • 5.0 "Vibe was decent."

    Overall Rating

    8.1 Excellent
    Based on 1,159 reviews
    • 8.5 "Location is great."
      9.5 "Good access to the airport, said 95%."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
    • 6.7 "Breakfast is mediocre."
    • 5.9 "Average comfort."
      5.4 "Beds were acceptable for 54%."
      6.8 "For only 68%, the noise level was all right."
    • 5.0 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      6.8 "Only 68% said rooms were clean enough."
    • 4.5 "Vibe wasn't good."
      4.5 "Unfriendly atmosphere, according to 55%."
      1.8 "82% criticized the unstylish hotel."
    • 3.4 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
      4.3 "57% thought it was overpriced."
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    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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