ibis Dubai Mall of the Emirates

Value for money

Between 2 metro stations just too far to walk comfortably in summer heat Same for access to mall

Front office staff very good behaviour I got room very easily very good service

Location, menu, towels, business center, elevator, stairs

Soup container is broken And can cut a person

The style and interiors of the hotel is great, does leave a good impression. Beds were comfortable, however I feel Ibis could improvise on adding a few more amenities in the rooms though it's a budget hotel. Maybe a little refurbishment would help too, to at least make the hotel look a bit new and not old. The Front Office staff during the morning/afternoon shift who checked us out was very friendly. Housekeeping was very friendly too when I went out in the morning waiting for the lift.

The check-in process was smooth but I didn't like how the receptionist was being a little bit sarcastic with us when we were checking on the availability of smoking rooms. I understand that the rooms are taken up but I don't think it was necessary for her to tell my fiance to not smoke for the day and asked if I smoked. In regards to the overall conversation conduct, I think the staff should have communication skills training and should smile a bit more. There should be a limit to what kind of personal questions to ask on a first time meeting basis.