MainStay Suites

Location Room was dirty Staff were not present at desk when needed

Good breakfast We received one of the seven smoking rooms. Thought it was a non smoking hotel.

The location was perfect for me. The staff was nice. The TV didn't work for the first night that I was there. Attention to detail with cleanliness was not that great. I requested a 'light touch' which is just towels, basically, and it never happened.

The breakfast was good The room was small, the bed was rock hard, and there was mold on the shower walls.

The work/study space and facilities were appreciated - main purpose of stayCommitment to stewardship of towels and detergentAvailability of housekeeping 'incidentals' when requested --mattress MOST uncomfortable and needs to be replaced--bed linens were ancient - 'short-sheeted'--no vertical grab-bar in shower, even for non-handicapped persons--breakfast made NO provisions for sugar-free or gluten free

Friendly special-needs cleaning crew member was nice to see. Dumpy decor, weird smells in hallway, personal break times for front desk employees seemed very frequent.